Caesarstone

I purchased the rugged concrete after seeing it on display in the showroom. I had read other positive reviews and must have missed the negative reviews or believed with excellent cleaning practises it would be fine. This was not the case and I agree with all those who have advised against it. Every thing stains this surface, from water drops,… Read more

crockery marks to outlines of silicone and wooden surface protectors. We now place a large tea towel on the surface before placing anything else on top when setting out crockery or cutting boards to prepare food in case anything sprays. If it was easily replaceable I would but am learning to live with it. Despite looking great from a distance it has been a real disappointment.

**Extremely disappointed – poor quality and poor after sales service** I had my house built in 2024 with Caesarstone benchtops. From almost the first day I moved in, I started having problems with them marking. I placed some glasses on the benchtop after they had been washed in soapy water, and they left large rings on the surface. I expected… Read more

the marks to disappear, but they remained there for 2 weeks. This was on a benchtop that was less than a month old.

I contacted my building company, who came out to inspect it and then arranged for a Caesarstone representative to attend. I was basically told that I didn’t know how to clean my benchtop. The representative used cleanser and spray bleach and told me to leave the bleach on for around an hour before cleaning it off. I couldn’t believe that I was being told to use bleach to remove marks from a virtually brand-new benchtop.

I later contacted Consumer Affairs and was advised to go back through my building company\. The building company then advised me that, as it was now outside their 12 month period, I needed to deal directly with Caesarstone.

So back to Caesarstone I went\. Once again, someone came out, and once again I was told that I wasn’t cleaning the benchtop correctly\. I was also told that I shouldn’t put anything stainless steel on the benchtop. Seriously? This is a kitchen benchtop. If you can’t place normal kitchen items on it without worrying about marks, I have to question whether it is fit for purpose.

I am extremely disappointed with both the quality of the product and the after sales service I have received. Rather than addressing why a relatively new benchtop marks so easily, the response seems to have been to blame the way I clean and use it.

Based on my experience, I would **not recommend Caesarstone** My benchtops mark far too easily, and I certainly don’t believe the quality reflects what I expected when choosing a premium product for a brand new home.

If I were building again, I would choose a different benchtop product and manufacturer… terrible !!

To say I am disappointed with our Caesarstone benchtops is a massive understatement. Wish I could turn back time. Have used cream cleanser numerous times but does not remove the marks. I am not interested in wasting $15 freight for more cleanser even if product is free. If I could give a rating of less than 1 I would. To anyone considering Sleek Concrete Caesarstone - don’t. Hate my benchtops with a passion.

Love my benchtop. The colour is amazing with speckles to add difference.

The work carried out by Griffin Surfaces from template design to final install of the caesartone (frosty carrina 5141) bench top and dual large under mount sink by Oliveri was excellent. They were on time, friendly, efficient and professional in carrying out the work. Highly recommended.

Looks absolutely amazing!! Seamlessly fit into our kitchen design. Thanks to both kitchen craftsmen and installers who were prompt and reliable with their work and service.

Caesarstone arrived on time and fit as it should have. The fitters were polite and left the area clean. Show details

Bench top looks amazing no issues so far, just two things: (1) there are some marks/scratches/rough patches that don’t appear to rub off. They are only noticeable if you rub your hands over the surface. Maybe they come off with special cleaning liquid. (2) the free cleaning kit for the Caesar stone needs to be ordered and postal is $15. Why can’t the installers just bring it with them on the day? Show details

I had a Calacatta Nuvo Caesarstone splashback installed in 2020, and a yellow stain appeared not long after installation, directly above my stove where the vent is located. I contacted Caesarstone in 2022 and followed their advice to have the surface treated by one of their recommended stone repair companies. The technician who attended was… Read more

confident the mark was not heat-related or a burn. I suspect it is likely oil residue that had bonded to the surface. Despite professional treatment, the stain couldn’t be removed. I recently followed up with Caesarstone customer service and was disappointed by the response. I was repeatedly told it must be a burn mark, contradicting the technician’s assessment and my own experience (a similar oil stain once occurred near my air fryer but resolved when I cleaned it promptly). The suggested solutions were to replace the entire splashback at a discount, tile over it with cheap tile, or simply live with it — none of which feel acceptable given the cost of this product and its reputation for durability and stain resistance. After spending thousands on Caesarstone, it’s incredibly disappointing that an oil stain which appeared soon after installation has no effective remedy and isn’t acknowledged under warranty. The product has not lived up to its marketing, and the customer service process has been dismissive and unhelpful.

This is ceaserstone organic white. We used it for our kitchen benchtops and waterfall along with splashback and pantry appliance cupboard. we are absolutely thrilled with it. It is not a bright white a warmer white that has a slight mottled look… Read more

rather than a plain white, speckle, fleck or vein. Would definitely choose this again. Will not date giving a seemless classic look accompanied with stylish curves, cabinets and lighting. It was exactly like the sample.

Recently build a home and the kitchen bench was Jet Black, the only dark colour silicon free we can have at that time. We're worried about it's hard to maintain and it turns out quite easy. Wet sponge with mild detergent can do most of the job. We… Read more ·  1

ordered a small bottle of cleanser from Caesar Stone and that was amazing.

The only downside using a dark colour stone is it shows any defect really easy but that's our choice of colour. Overall happy with Caesar Stone itself and the cleaner.