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Caesarstone

Caesarstone

 Verified🏆 2026
Caesarstone
4.2

666 reviews

Positive vs Negative
81%19%
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Customer Service
4.6
Timeliness
4.5
Job Satisfaction ?
4.5
Rates and Fees
4.3
666 reviews
5 JoeyP  · Neat n clean masterpiece cut bold n beautiful excellent job..
5 Lee Cox  · We’re really happy. Haven't had any issues of scratching, marking or dents. Top polishes up well after use. Looks as good as the day we received handover.
5 Deb T  · A beautiful product. The new Caesarstone bench is the absolute highlight in my newly renovated kitchen.
5 mcclevertydj  · Choice of vanity stone benchtop was extensive and customer service as all levels through to install was prompt and professional. Highly recommend.
5 Rosemary  · Lovely but you ran out of the cleaner packs. Please get more!
5 Magic Mike  · 1 year on and the crease stone bench top has held up quite nicely.
Tania Wang
Tania WangNSW
 

Beautiful benchtop that wipes clean so easily. Love the Alpine Mist colours - soft and easy to mold with any decor but with a touch of interest. Very happy with our choice.

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BRIAN
BRIAN
 

We had our bench tops installed as part of tje home build. We love them they are hardwearing and the coliurs match well with the rest of the colour scheme. We were told we were going to get a care package but realized on registering we had to pay for it. Otherwise no issue

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Helen T
Helen TQLD2 posts
 

This is ceaserstone organic white. We used it for our kitchen benchtops and waterfall along with splashback and pantry appliance cupboard. we are absolutely thrilled with it. It is not a bright white a warmer white that has a slight mottled look rather than a plain white, speckle, fleck or vein. Would definitely choose this again. Will not date… Read more

giving a seemless classic look accompanied with stylish curves, cabinets and lighting. It was exactly like the sample.

Reviews with attachments

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SRK
SRKQLD
 

Bench top looks amazing no issues so far, just two things: (1) there are some marks/scratches/rough patches that don’t appear to rub off. They are only noticeable if you rub your hands over the surface. Maybe they come off with special cleaning liquid. (2) the free cleaning kit for the Caesar stone needs to be ordered and postal is $15. Why can’t the installers just bring it with them on the day? Show details

Caesarstone
Caesarstone    

Thank you for providing your valuable feedback. We… Read more

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Sarah A.
Sarah A.NSW
 

I had a Calacatta Nuvo Caesarstone splashback installed in 2020, and a yellow stain appeared not long after installation, directly above my stove where the vent is located. I contacted Caesarstone in 2022 and followed their advice to have the surface treated by one of their recommended stone repair companies. The technician who attended was… Read more

confident the mark was not heat-related or a burn. I suspect it is likely oil residue that had bonded to the surface. Despite professional treatment, the stain couldn’t be removed. I recently followed up with Caesarstone customer service and was disappointed by the response. I was repeatedly told it must be a burn mark, contradicting the technician’s assessment and my own experience (a similar oil stain once occurred near my air fryer but resolved when I cleaned it promptly). The suggested solutions were to replace the entire splashback at a discount, tile over it with cheap tile, or simply live with it — none of which feel acceptable given the cost of this product and its reputation for durability and stain resistance. After spending thousands on Caesarstone, it’s incredibly disappointing that an oil stain which appeared soon after installation has no effective remedy and isn’t acknowledged under warranty. The product has not lived up to its marketing, and the customer service process has been dismissive and unhelpful.

Caesarstone
Caesarstone    

Hi Sarah Thank you for taking the time to share your… Read more

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Ella
Ella2 posts
 

The first kitchen island benchtop slab that was installed had visible scratches, so we requested for it to be replaced. However, the replacement slab also arrived with defects, showing several obvious white marks that stand out and look more like flaws than part of the natural design. These marks are inconsistent with the rest of the surface and… Read more

clearly detract from the overall look of the kitchen.

We even tried cleaning the surface with the recommended Caesarstone cleaning product, but the marks remain unchanged. The white blotches are highly noticeable, and it has reached the point where we now cover the island benchtop when friends visit, as everyone who sees it immediately comments that it looks like a defect, not a design feature.

We expected premium quality and service from Caesarstone, but our experience has been far from that. Customers deserve better quality control, transparency, and accountability from a brand that promotes itself as a leader in high-end surfaces.

Caesarstone
Caesarstone    

Hi Ella, Thanks for your feedback, we are… Read more (+1 reply)

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Martin
MartinQLD34 posts
  Verified

I purchased a Caesarstone Midday 20 mm benchtop for an outdoor kitchen, expecting a durable, low-maintenance surface as advertised. Within first year it developed blotchy discoloration, scuff marks, and small pits that trap dirt - impossible to clean properly and always looking dirty. I followed Caesarstone’s care instructions exactly and raised… Read more

a warranty claim over a month ago (including detailed photos), but I’ve only received generic cleaning advice and no inspection or meaningful response.

For a premium brand that promotes its products as stain-resistant and outdoor-suitable, this has been very disappointing. The product hasn’t performed as promised, and the lack of genuine warranty follow-through has been worse than expected. I would not recommend this surface for outdoor use.

Caesarstone
Caesarstone    

Hi Martin Thanks for your feedback, we’re… Read more

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Tom T.
Tom T.QLD5 posts
 

Jet black, the stone has a cotting applied on top when we got the handover. We ask what is that ? The guy who gave us the handover was laughing... The coral Home is the builder and wide bay stone in Hervey Bay done the stone work. When we contact the Caesarstone company, they blame wide bay stone. The stone has cracks on the top. Never buy these products again. Show details

Caesarstone
Caesarstone    

Hi Tom we are truly sorry to hear about the issues… Read more (+1 reply)

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Natbil
NatbilQLD8 posts
 

Very professional installation. We’re very glad we went with the Caesar Stone looks amazing.

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Bevvy
Bevvy4 posts
 

Great product. Good quality and great price. Very happy with my benchtop. Looks fabulous. Show details

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Toni
Toni4 posts
 

We had Caesarstone installed in our new kitchen 5 months ago. After originally thinking we would use one of the concrete finishes we opted for Brillianza at the last moment and couldn’t be happier. It’s amazingly easy to keep looking immaculate so we’re planning on using it in our laundry too.

Latest follow-ups

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vikins
vikinsVIC
 

Recently build a home and the kitchen bench was Jet Black, the only dark colour silicon free we can have at that time. We're worried about it's hard to maintain and it turns out quite easy. Wet sponge with mild detergent can do most of the job. We… Read more ·  1

ordered a small bottle of cleanser from Caesar Stone and that was amazing.

The only downside using a dark colour stone is it shows any defect really easy but that's our choice of colour. Overall happy with Caesar Stone itself and the cleaner.

 Follow-up  · Moved in 8 months now. It's not that hard to chip the Ceasar stone especially the edge. Mine is dark colour and seems the base colour is not dark so that's quite obvious

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Positive reviews

rocqueolaf
rocqueolaf2 posts
 

We were a bit confused - thinking that Caesarstone had been taken off the market. We were wrong - Caesarstone is still around, still safe, and we love it. We have now used the Pure white in our bathrooms and laundry - it sets off our tiles beautifully. Show details

Paul
PaulNSW7 posts
 

Installation should be done by professional Caesarstone operatives. We were so underwhelmed with the new Caesarstone product. However when a Caesarstone rep came out he showed us the cleaning process of new caesarstone and we are more than happy now. Show details

Viv B
Viv BNSW2 posts
 

We loved our Dreamy Carrara stone bench top with matching splash back. The installation went very smoothly and the installers were highly skilled to give a great finish !! Thanks !! Show details

Negative reviews

Julie.
Julie.
 

Very disappointed in my laundry bench top which cost three thousand dollars i had it looked at by Leigh from Caesarstone and it was agreed that it was faulty the replacement piece was also faulty. My calls have been ignored, this stone had a life time warranty. I thought this company would stand by what they offer as a warranty obviously not. Julie Thomson Show details

Caesarstone
Caesarstone    

Hi Julie Thank you for taking the time to share your… Read more

Angie
Angie2 posts
 

Our bench top has just been installed. It looks good, but time will tell whether it is a good long-term product! As such I am unable to give more than an average review.

JoVial
JoVialNSW5 posts
 
Customer Service
Timeliness
Job Satisfaction
Rates and Fees

Had the new stone benchtop installed in our new kitchen in July 2024. Within a few weeks I noticed loads of small scratches despite my being super careful. Now we’ve raised a warranty claim over pitting. Took 6 months and threats of taking them to Fair Trading for them to get someone out to repair the pitting. The repairman has stated that it… Read more

should not be scratching like that. Our bathroom benchtop has no scratches. I am fuming. I selected Caesarstone as it’s meant to be a premium product with a premium price to match however I may as well have gotten laminate for all the defects. Very unhappy.

Caesarstone
Caesarstone    

Thank you for taking the time to share your feedback.… Read more

Recent reviews

Tori Dee
Tori DeeVIC
 

Disappointed in our Caesarstone Mineral kitchen bench tops. Scratches and marks have already appeared on the surface in many places, after only a few months of occupation of our new home. This is despite only being used for careful and considerate, domestic kitchen use. Looks great but quality of finish below standard.

Caesarstone
Caesarstone    

Hi Tori Thanks for your feedback, we’re disappointed… Read more

rajaoec
rajaoecVIC3 posts
 

We had stone benchtops in our old home and those never chipped throughout our 10 yrs of stay there. Now, we got the snow from ceaserstone installed via Simonds. And within a month, it has chipped in 2 places with no major impact that we can recall! Really unhappy with the decision.

Caesarstone
Caesarstone    

Thank you for your valuable feedback. We are sorry to… Read more

Janine Willoughby
Janine Willoughby5 posts
  Verified

I had a Caesarstone kitchen benchtop installed almost 2 years ago. A few months ago I noticed what appeared to be some sections of the benchtop without the usual glossy surface. I contacted Caesarstone and they sent out their product manager, Lee promptly. Whilst we don't know what is causing this lack of gloss, Lee was able to remove the 'clear… Read more

stain' which was dulling the surface. Amazingly the glossy surface has returned. I'm very pleased that Caesarstone is honouring their lifetime guarantee on their product. There was no cost to me for Lee's home visit.

Kitchen Renovators

Find out how Caesarstone compares to other Kitchen Renovators

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Compare all
Kevin
Kevin3 posts
 

We bought the Aterra Blanca pattern. The marble vein we received compared to the website images and show room was less concentrated and a lighter vein. It just looks white when viewing it from 0.5m or more. Very disappointing.

Caesarstone
Caesarstone    

Hi Kevin we are sorry to hear you are disappointed… Read more (+1 reply)

Sandy H
Sandy HVIC3 posts
 

Had Caesarstone installed in my kitchen mini makeover. It replaced my old laminex one and was really happy with how it turned out. It has brightened up my kitchen tremendously and is very easy to clean, especially with the products they give you

Noonie
NoonieNSW2 posts
 

Very helpful staff and prompt service. We had a window that needed special attention to ensure a perfect fit over the bench top and Joe was fantastic in helping to ensure the window fitted perfectly. Cathy in the office was super helpful as well, very happy with the results Show details

Bronwen  T
Bronwen TQLD2 posts
  Verified

I have used Caesarstone in three of my homes. My present home has Caesarstone bench tops in the kitchen, butlers, laundry, 2 bathrooms, powder room and outdoor kitchen. I love it. Show details

M Condon
M CondonNSW3 posts
  Verified

I was grateful for the advice and help given at the Caesarstone showroom in Alexandria which showcased all the slabs available. The precision of the tradesmen who came to measure and then fit the stone in my kitchen was impressive. I had a problem with my old windowsill but that was neatly solved by their designing and fitting a piece of stone to… Read more

replace the bottom sill. The result is now a feature of my kitchen which looks great and makes cleaning easy.

Bazz W
Bazz WSA2 posts
 

Ceasarstone were great during our selection process for the right bench tops to suit our new build house. We also regularly purchase their cleaning products to maintain the bench tops and their finish. Show details

Nick
NickNSW4 posts
  Verified

We chose a Caesarstone top for our kitchen bench and island. The product is high quality the installation very professional and the finished job is beautiful. Very pleased with our choice and the finished job, highly recommended. Show details

Kezza
KezzaQLD3 posts
 

Love my new Calcutta nuvo Caesarstone benchtop. Looks so beautiful and super easy to keep clean. I’ve received many compliments on my kitchen! Only fault is considering the money spent on a Caesarstone benchtop, I would have thought the company could have provided larger samples of the cleaning products. Show details ·  1

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