BAD BAD BAD look for better product
Sleek concrete ceasarstone - AVOID - can’t stand the marking - never ever looks clean - I’m not a person who want to spend extra time cleaning and with this bench top it’s a nightmare- can’t walk passed it without having to wipe - and then dry - even the cleaner they give with the bench leaves spray drops - spoilt my whole house pride - DONOT every buy
yellowing caesarstone osprey
Caesarstone is not fit for purpose. 10yrs ago we put alot of caesarstone osprey (off white) through our whole house -2 kitchens, laundry, 3 bathrooms. 2-4 yrs all the surfaces started to turn a peach colour, called caesarstone, i used all their cleaning suggestions. nothing worked- Just recently their representative came out and inspected, agreed yellowing was bad, since i had only used their recommended cleaners, caesarstone said none of that batch had reported faults so we are on our own. Caesarstone can turn yellow if near salt water or di...rect sunlight. ours is not in direct sunlight but we are near the water. I looked up the MSDS on all their recommended cleaners and they are all high PH, yet they don't recommend high ph cleaners. ? I've since found lots of others in the same boat and have spoken to stonemasons who are quite aware of the problems. Their warranty seems to mean nothing, stay away. Far away...
Do your research
Install Fresh Concrete caesarstone to the tune of $10k and have nothing but streaks and watermarks. Appalling product that is obviously so bad, when you call caesarstone the phone operator said “oh is it fresh concrete” when I said I was having issues...
This is a porous product. Don’t but it. Going through warranty process now but reading all the dramas on here, don’t like our chances
Sample in showrooms very different to delivered product
‘London Grey an eloquent opaque light grey with soft charcoal veins.’
My bench top and the sample from the showroom are distinctly different in color and lack of veining.
Caesarstone tells me they are the same. I remain dissatisfied and unconvinced.
Oh how I wish I had read reviews before choosing Ceaserstone Raw Concrete for my new kitchen benchtops. The only saving grace is that I was considering it for the splashback as well and decided against it.
I thought Ceaserstone was the ants pants of benchtops so it has been a big shock to realise this product is not fit for kitchens. Everything marks it - even a spot of water. To clean properly you need to use the Ceaserstone cream cleanser and approved scourer, lightly scrub the bench, leave for a couple of minutes, rinse off and buff dry...
For me, the product is terrible!
We were recommended the product by the designer we employed for our kitchen renovation. Due to other commitments I didn’t have time to check each product that was recommended. All other products on this renovation were excellent. The raw concrete Caesarstone has been a total disaster.
After the install, and using the kitchen benchtop, I remember cleaning it 3 times following the directions on the website, sponge, water and dishsoap, then microfibre dry, and the marks did not move. The surface looked absolutel...
- Verified customer
Would never use again
We spent big bucks on our Ocean Foam benchtop including waterfall edges. What a huge waste of money it turned out to be. We have terrible brown discolouration along a huge proportion of it. A technician was sent out to try and polish it out with no success and basically said it must have been something we did. He said direct sunlight will effect it but as ours is not in direct sunlight, it was probably detergent from clean dishes from the dishwasher. What a load of rubbish. There has been no follow-up from Caesarstone despite being in 10 year warranty period. Poor customer service!! So don’t be sucked into the claims of stain-resistance etc. It is not true!! We are stuck with this inferior product which takes centre-stage in our home.
Stay away from it, better quality from cheap laminate benchtops
We did not get a choice with the type of benchtop as we purchased the house brand new from the actual builder of the home.
I originally thought, oh Caesarstone i have heard that name before it must be good.
After about one year we realised it is not fit for purpose in the laundry, as every bit of washing powder you spill on bench top leaves a big mark on it.
The marks are etched in and cannot be removed with anything.
When i called they told me to use their cleaner completely opposite to the instructions by mixing bleach and their cleaner tog...
The concrete effect caeserstones are impossible to clean- do not buy them
We got cloudburst concrete work top in our kitchen, it looks beautiful but it is totally impractical as it is impossible to clean, it is completely porous and absorbs pretty much any mark.
I contacted caeserstone multiple times about this, I was told on the telephone that it was impossible that the worktop would absorb anything, it was completely non porous and all marks could be cleaned off. I was told to use their own cleaning product in a completely different way to what the instructions suggest and assured this would work. I asked them to ...provide written guarantee that all marks could definitely be removed, they would not do this. I can assure you that all marks cannot be removed from this product. I clean it intensely. Before I cook I cover every bit of the surface with chopping boards, but still splashes obviously happen, and they cannot be removed. I have asked caeserstone to tell me how to remove marks but they cannot offer any further advice other than the things they tell me that don’t work. It’s so disappointing as it’s an expensive worktop, sold to be used in a kitchen but it’s completely not fit for purpose and the company in my opinion are telling untruths about this fact, you only have to look at the number of people complaining about this issue to realise this.
Raw Concrete Look Bench top- Very, Very Disappointed
Hi, This is a long review but a long time coming. I took 6 months to decide if I should get this product as had heard negative things about it but loved the look. I was cautious going forward to order a slab from a possible 2 slabs and paid for a stonemason from a list Caesar-stone suggested. When we viewed the slab at the stonemasons there was a smallish area with large dark grey marks on the slab to which I asked if they would be cut out so they don't hardly show, as the rest was all had light marks and he agreed they would not be so visible ...once cut. (I suggest people look at a slab washed down and not dusty.) Once laid, and I can supply pics if need be, the dark marks were right next to the left of my sink (the slab could have been rotated so that the marks were hidden in the sink cut out I feel.) So that was very, very disappointing. I have a video showing the main installer had placed his can of goodies, a cloth and some tools right on top of where the dark grey marks were so I do wonder whether he didn't really want me to notice it or look closely at it for very long. I didn't really notice it until after they had gone. They provided 2 small off cuts from another slab to go next to our stove which had dark grey marks but they were not from the large L shaped slab we had on the benches and were a different tone of grey all together. Being separate it's not so much of an issue with them. I have not been happy since the day of installation and did actually get a rep from the stonemason back not long after but was passed off as nothing is wrong or can be done as that is the way the product looks. I also have video to show on the day of installation the younger man was squirting a clear liquid all over the bench from an old sauce bottle. I asked him what it was and he freely said it was Acetone he had in the bottle to clean the surface. Apparently it's used to clean the glue off only when installing but he was squirting a lot all over the benches. He even squirted another big puddle of it on another part of the bench just to show me how it worked-since then that circular area is noticeably very dull. I asked him if that was what I should use going forward if I ever had big stains and he said I could (but I haven't as was told by the Boss installer when I rang later to complain about the black marks that I should never use Acetone). I didn't think it was right as all the websites say don't use anything harsh. I mentioned his worker using it and he didn't really sound pleased about what he had done but didn't go into it further and suggested I don't use it. I didn't bother doing anything more because it seems no one really listens and it's the norm with rugged concrete but every day I look at my bench top I am very disappointed and am already thinking about when we will replace it in future when we can afford to. I have covered the bench up where the dark marks are when people visit as hate it and use boards when cooking and prepping to the extent my husband says it is ridiculous. I have only ever used Caesar-stone products, and bought extra as well, or a damp clean cloth. I am not a clean freak at all but there seems to be changes and marks coming out in the slab on a weekly basis that I do not think were there originally. I've noticed other people saying this too on websites. I wonder do they use a product that eventually wears away to show the true colours. Anyone that visits says "that's nice" then they see the dark marks in 1 spot and think it's a heap of stains when it's not. That is why I have decided to write this review, to advise anyone thinking about Raw Concrete, please go with your gut and really think about it. I should have. I expected it to be random with grey colours but this is a different thing all together. The Caesar-stone sales people were all lovely and the installers were friendly but that's where it ends with the product .
Don't use Caesarstone Airy Concrete Benchtops for your Kitchen.
At the end of May 2019 we had our Airy Concrete Benchtops fitted to our new kitchen. Airy Concrete is a matte finish for kitchen Benchtops. From the start there were shiny patches to the kitchen benchtop and we had tea/cup stains in the bench surfaces after a couple of days use. We were unable to remove the shiny patches and cup/spill stains. On June 18, the benchtop installer came out to remove the shiny patches and stains. They managed to remove most of the stains and shiny patches. They took pictures of the shiny bits they couldn't remove ...so that their manager could discuss the situation with the manufacturer. To date there has been no contact from the manufacturer regarding our complaints. There is more stains on the top which cannot be removed with soapy water and elbow grease. We even tried to remove the stains with the "bench cream" we got from the manufacturers showroom to no avail. I would strongly advise not to purchase Airy Concrete Benchtops by Caesarstone as they seem to ignore their customers genuine complaints and concerns.
- Verified customer
Let the buyer beware!!
We spent nearly $15000 on Caesarstone for our kitchen, laundry room and granny flat. We have a 4m x 1.2m Caesarstone kitchen island bench made of 2 slabs. It was installed in late 2015.
We don't have kids (counter gets gentle use), rarely drink red wine (stains), always use wooden chopping boards if we are placing something hot on the island and we use the caesarstone cleaning product as advised. The island usually gets 1-2 hours of indirect sunlight per day (seasonal).
In the past 6 months 1 of those pieces has started to change colour ...(see photos). I contacted caesarstone with an email containing pictures and all the other relevant details. Then I waited and waited....and waited. It took them 10 WEEKS for someone to finally respond to me. It was another 2 weeks before someone came to the house to inspect the island. The end result is that Caesarstone Australia will not do anything about it. WHY? Simply put this product does not come with a warranty. If you are like me you probably just skim over the details of a warranty but don't really read them. I won't go over every point but have a look... https://www.caesarstone.com.au/Portals/0/Documents/CaesarStone%20Australia%20Warranty%20Brochure.pdf
We purchased Caesarstone Calacatta Nuvo in Nov 2017. We opted for 4cm benchtops. It looks amazing. Enough detail to look classy but not overbearing. The added thickness of the bench top makes the kitchen look much more robust. So far it has been easy to clean. Makes cooking more enjoyable!
Initial issues with Customer Service - Ceasarstone Australia (Satisfactory outcome achieved / refer update).
Installed concrete benchtop (Cloudburst) late last year. Was stained within 3 months. Sought help on how to resolve. Did everything we were asked to using their products but stain wouldn’t be totally removed. What appeared to be removed though was the cloud pattern in that area. Called for further assistance and was told to use bleach. Wasn’t comfortable with this so asked for professional assistance. Never came. Months of calls and emails which resulted in being told someone would come around. Never occurred. 8 months since installa...tion and the promises NEVER came to fruition. UPDATE - On 4/6/19, a representative from Ceasarstone attended and rectified the issue. The gentleman was apologetic and was able to provide us with the advice and outcome we were seeking. Eventuated that the pattern hadn’t been removed from the area and he was able to resolve the stain with specialised cleaners. The product is physically a good product and I would install again. The advice received from the representative on care and maintenance was very good and hopefully we won’t encounter any future issues.
Poor quality product.
I installed Ceasartone 'Linen' benchtop and splashback as part of my new kitchen just over 12months ago and there's not a day I haven't regretted doing so! Sure, the colour is great, the benchtops look modern but the product itself is absolute crap! My kitchen is minimal use; my husband and I do not have children and we rarely cook but our supposedly hardwearing and 'virtually indestructible' benchtop looks like a salvage job from a commercial kitchen. Something as simple as knocking over a glass of cordial or dropping a fork is enough to pit t...he surface, a butter knife scratched the surface when I pushed it aside, sauces and condiments stain the surface if not wiped up immediately and pen & texta marks are impossible to remove even with the Ceasarstone brand cleaning products. The 15 year old Laminex benchtop from my old kitchen showed less signs of wear and tear then my $6000+ benchtop. I regret I didn't choose one of stone look laminate products instead.
Caesarstone Fresh Concrete Top
We just installed Caesarstone's fresh concrete top in our kitchen and the variations in the stone is not the same as the sample pieces displayed in showrooms. Beware! -- After reading all experiences above I regret choosing Caesarstone, does not seem like the quality company it appears to be. Looks like their quality is no different to any other stonetop provider - great for those who are price conscious. Hence advice is to ignore brand, look for good post purchase service. Means a lot when your spending that much money.
Do NOT purchase this product
Caesarstone Cloudburst Concrete finish.
We just installed this product in our 2 new kitchens and 4 bathrooms. The first night in our house we accidentally spilt Red Wine, it was also on the rim of some of the glasses. We cleaned the bench after about an hour. The stains did not come out. The next day we discovered coffee, makeup and grease from finger prints stained the surface as well. This porous surface is a nightmare to clean. Caesarstone will not take any responsibility for their product because their legal loophole is that their website ...mentions this product requires more maintenance than their shiny products. We are setting up a 3 room guest house, imagine the state of our bench tops down the track. We are searching for a sealer to treat it with. We should have used Granite, as we did in our previous house, after 11 years their was not a mark in it. We were told by our joinery this was a superior product. It is dreadful don't purchase it
Concrete look caesarstone is garbage.
The concrete look Caesar stone should not be sold or at least we should be warned about this product. I can clean it And the cleaning streaks it. Just Touch it and it streaks. I have the Caesar stone cleansers including the wipes, the spray and the cream cleanser but nothing works.
Great product and even better service
Have had caesarstone in 2 houses now and both times I have been very happy with the product. We had minor issues with chips and Caesarstone went out of there way to fix it and make it as good as new. Very satisfied with their after sales service and would highly recommend the product.
No good! Stick with laminate etc!
We had caesarstone - finish white shimmer 3142 P NSF installed into kitchen in our new home. Have 4 chips on edges in just 16 months - not hardy at all, so disappointed. We are always careful and take pride in looking after our home!! Waste of money - should have stuck with laminate at least it lasts better! Laminate in our previous home for 16 years, hardly a mark!! Should have researched better :(
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Questions & Answers
I was just about to sign off on Airey concrete for my kitchen.
Just wondering with all these bad reviews has anyone gone to Fair Trading?
I have Sleek Concrete Benchtops throughout my new home and am wondering if I can seal them with a concrete sealer before the nightmare begins. If I run my hand under the benches they appear to have a sealed shiny surface? It's almost as if they have been installed upsidedown.
I have a Caesarstone bench top that has been down for around 15 years. It is a U shaped kitchen bench. On the side that I do most of my preparing of food the surface has lost its shine and feels dry to wipe over. It feels like the sealer has gone but I know this stone doesn't need a sealer. Where as on the side that is the sitting bench the surface is shiny and when you wipe it the sponge smoothly glides over top. I have tried everything to clean it thinking there is some sort of film on it to no avail. I even had an expert on stone bench tops look at it who just said to use the Caesarstone cleaner and use elbow grease which still hasn't helped. I am at loss and wondering if anyone else has this problem. It is driving me mad!
I had a similar spot and a rep came out. The affected area was where my son left dishes on a cloth to drain. The rep explained that Caesarstone is porous. Says the opposite on their product information. She tried to get rid of the dry faded area by using the Caesarstone creme cleanser and rubbing with a scouring pad. I thought the product info said don’t use a scouring pad but there you go. She seemed happy about this but in my opinion it looked even worse. It looked drier and more faded. I asked for that section to be replaced under warranty. Basically was told that wasn’t going to happen. So I sat with it for a few days and got more and more despondent because the area was very noticeable. Made a decision to try oiling the area as it really did look very dry. It was a risk as they say oil can damage it. But I had nothing to lose as it looked awful. Oiling has really revived it back to original colour and condition. So happy. I rubbed very small amount olive oil into the affected areas using a soft kitchen paper. Then wiped over with soft cloth. Left for a while then used a spray cleaner and cloth to clean up any residual oil. Went through this process daily for a few days. Don’t need to do it anymore, colour and shine returned and sons banned from leaving dished to drain there.
Wow I will try this. Thank you. I will let you know how it goes and I am like you it is so dull and it bothers me greatly.
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