Caesarstone

Recently build a home and the kitchen bench was Jet Black, the only dark colour silicon free we can have at that time. We're worried about it's hard to maintain and it turns out quite easy. Wet sponge with mild detergent can do most of the job. We ordered a small bottle of cleanser from Caesar Stone and that was amazing. The only downside using… Read more

a dark colour stone is it shows any defect really easy but that's our choice of colour. Overall happy with Caesar Stone itself and the cleaner.

Bench top looks amazing no issues so far, just two things: (1) there are some marks/scratches/rough patches that don’t appear to rub off. They are only noticeable if you rub your hands over the surface. Maybe they come off with special cleaning liquid. (2) the free cleaning kit for the Caesar stone needs to be ordered and postal is $15. Why can’t the installers just bring it with them on the day? Show details

I had a Calacatta Nuvo Caesarstone splashback installed in 2020, and a yellow stain appeared not long after installation, directly above my stove where the vent is located. I contacted Caesarstone in 2022 and followed their advice to have the surface treated by one of their recommended stone repair companies. The technician who attended was… Read more

confident the mark was not heat-related or a burn. I suspect it is likely oil residue that had bonded to the surface. Despite professional treatment, the stain couldn’t be removed. I recently followed up with Caesarstone customer service and was disappointed by the response. I was repeatedly told it must be a burn mark, contradicting the technician’s assessment and my own experience (a similar oil stain once occurred near my air fryer but resolved when I cleaned it promptly). The suggested solutions were to replace the entire splashback at a discount, tile over it with cheap tile, or simply live with it — none of which feel acceptable given the cost of this product and its reputation for durability and stain resistance. After spending thousands on Caesarstone, it’s incredibly disappointing that an oil stain which appeared soon after installation has no effective remedy and isn’t acknowledged under warranty. The product has not lived up to its marketing, and the customer service process has been dismissive and unhelpful.

The first kitchen island benchtop slab that was installed had visible scratches, so we requested for it to be replaced. However, the replacement slab also arrived with defects, showing several obvious white marks that stand out and look more like flaws than part of the natural design. These marks are inconsistent with the rest of the surface and… Read more

clearly detract from the overall look of the kitchen.

We even tried cleaning the surface with the recommended Caesarstone cleaning product, but the marks remain unchanged. The white blotches are highly noticeable, and it has reached the point where we now cover the island benchtop when friends visit, as everyone who sees it immediately comments that it looks like a defect, not a design feature.

We expected premium quality and service from Caesarstone, but our experience has been far from that. Customers deserve better quality control, transparency, and accountability from a brand that promotes itself as a leader in high-end surfaces.

I purchased a Caesarstone Midday 20 mm benchtop for an outdoor kitchen, expecting a durable, low-maintenance surface as advertised. Within first year it developed blotchy discoloration, scuff marks, and small pits that trap dirt - impossible to clean properly and always looking dirty. I followed Caesarstone’s care instructions exactly and raised… Read more

a warranty claim over a month ago (including detailed photos), but I’ve only received generic cleaning advice and no inspection or meaningful response.

For a premium brand that promotes its products as stain-resistant and outdoor-suitable, this has been very disappointing. The product hasn’t performed as promised, and the lack of genuine warranty follow-through has been worse than expected. I would not recommend this surface for outdoor use.

Jet black, the stone has a cotting applied on top when we got the handover. We ask what is that ? The guy who gave us the handover was laughing... The coral Home is the builder and wide bay stone in Hervey Bay done the stone work. When we contact the Caesarstone company, they blame wide bay stone. The stone has cracks on the top. Never buy these products again. Show details

Very professional installation. We’re very glad we went with the Caesar Stone looks amazing.

Great product. Good quality and great price. Very happy with my benchtop. Looks fabulous. Show details

We had Caesarstone installed in our new kitchen 5 months ago. After originally thinking we would use one of the concrete finishes we opted for Brillianza at the last moment and couldn’t be happier. It’s amazingly easy to keep looking immaculate so we’re planning on using it in our laundry too.

Had the new stone benchtop installed in our new kitchen in July 2024. Within a few weeks I noticed loads of small scratches despite my being super careful. Now we’ve raised a warranty claim over pitting. Took 6 months and threats of taking them to Fair Trading for them to get someone out to repair the pitting. The repairman has stated that it… Read more

should not be scratching like that. Our bathroom benchtop has no scratches. I am fuming. I selected Caesarstone as it’s meant to be a premium product with a premium price to match however I may as well have gotten laminate for all the defects. Very unhappy.

Discrepancy between the sample in the showroom and the actual product delivered – The Caesarstone Symphony Grey product that I purchased does not look like the sample displayed in the showroom. As a result, my newly renovated kitchen bench now appears worn, damaged, and poorly maintained due to the spider-web like pattern, impacting the overall look and feel of the kitchen Very angry about the appearance of the final product. I feel misled and deceived. Show details

Beautiful benchtop! – Beautiful looking stone bench, very happy with our choice ‘Aterra Blanca’. We have put it in our kitchen, bathrooms and laundry. Although, I thought it would be harder wearing? I am slightly disappointed with how easily it scratches. We are extremely careful, but have multiple scratches after only 3 months. Show details