Camera House Online store

Ordered a lens online that was listed as in stock for immediate delivery. Waited a week and nothing. I contacted them and they eventually admitted that they had no stock. So they take your money and then order the equipment from the supplier. I asked for a refund which they say would take 3 to 5 days. Happy to take your money immediately for things they don't have and then slow to refund.

Stated as shipped on the 29 December but no information on tracking what so ever. I’m not expecting quick delivery but if you state it is sent, give the tracking details like every other business! Have emailed but no response! I’d rather be giving three + star reviews and not one! Show details

Very easy to navigate. I love how I can pre order my photos to be printed and don’t have to do it in store. Photos always come up perfect. Show details

Camerahouse/Polygongroup - beware! – Further to my review of camera house, where I purchased an expensive compact camera through (studio 19) Polygon group, within the last two months of payments I have now received documentation extending the payment period, totally out of line with the original documentation. I have the documents in writing, but polygon will not discuss and even… Read more

look at it properly. Have been to the ACCC who have now referred me to CBOS to have it investigated. Seems that camera house, studio 19/polygongroup have a very shonky arrangement, with the Operations manager from polygon simply passing the problem on to the next person (you know what they're like when they do things like this. Pretty p*ssed off after making all those payments.

Never Again – Do not be fooled by Camera House's website. By their own admission, their website is faulty and not accurate. Twice I visited one of their stores to purchase and it was not available. Clerks in both stores say they repeatedly complain to head office, but nothing changes. I'm not going to waste any further time with C.H. There are way too many better and cheaper places to buy. Show details

camera house on ebay – i went to buy a camera from camera house on ebay listed it for $1495 when i went to pay for it it said $1899 almost got me dodgy company for sure contacted them just said they remove item when they run out of them verry strange as its still in my cart but the price has changed it was $1492 when it was put there Show details

Not sure of there pricing being completive – OK, so I am actively looking to purchase the new Lumix S5II or the S5IIX model with the 20-60mm kit lens in Australia. Camera House pricing is $400 more on the X model with the lens over the other retail companies in Australia and $600 more than buying it from the US. Considering it only has a 12 month warranty buying it from the US seems to be… Read more

the smart way to go (B&H). I am into supporting Australian companies but if a company can supply it for hundreds of dollars less then I can put that money towards a new prime lens. I have bought prior from B&H a ND long exposure set of filters and holder kit for my cameras and drones. The stores don't carry that professional gear unless you want cheep crap. B&H are easy to deal with and totally professional with us in Australia.

Beware of buying online from Camera House – I really wish I had read these reviews before I made the mistake of ordering equipment from Camera House. I placed an online order for around $2,000 worth of camera equipment from items on their website which were in-stock and clearly marked as "ships immediately", with delivery estimated to be in 2 to 3 business days. My credit card was billed… Read more

instantly. One week later and my order is still stuck in the "processing" phase. I contacted Camera House online store using their online chat system about the delay and they said they cannot help me and that I need to email any enquiries to the physical store which has been allocated to fulfil my order. I emailed the designated store several days ago and still no response. My only option now to try and get my money back is to dispute my credit card payment with my bank due to non-supply of goods. What a waste of time and so much stress trying to dealing with Camera House. Why run an online store if you don't intend to fill your orders?

Zero stars for cancelled egift card – Purchased a $500 egift card for my son on 23 January 2023. When he opened the link to check the card amount it states the card has been cancelled and no balance available. I have not received any refund to my account and calls to customer service have been an absolute joke. 3 calls, 3 unhelpful staff. 4th call I am told it is to be escalated and could take 72 hrs to resolve. Don't know what sort of bad joke this place is!! Show details

So sorry I got involved! – Placed an order on 1st July. Got order confirmation same day. Phoned on 20 July to find out when I can expect delivery. Was told by the reception that the person dealing with my request was out for a moment and that I would be phoned back. I was not! Phoned on 21st and was passed on to another person who advised that they my order had not yet left… Read more

the organisation where they ordered it from! I cancelled the order because I was not going to allow this shop to sit with my money in their bank without them being able to deliver what they advertise. This shop is trying to get into the online market by doing everything wrong and putting off clients like me!

deal with them – I brought +$2000 of stuff from camera house online and they just keep push me on side there customer server, it seem there don't care about there customs so beware and don't buy anything online they won't help you.

customer server – I brought a $2000 worth of item that digital and did not get it send to my email try to call them 7-8 time and they just keep push around to other people not help me out the said they call me less then 10min been around 6hr try to call again same thing push me around other people and not fix me problem.

Poor service, unreliable back-up – I bought a defective $900 camera lens online from Camera House pre-lockdown. During lockdown I was unable to get hold of them, had to go to their Facebook page. Post lockdown I was told to go to one of their stores (near Head Office apparently) to return the lens. Of course the store is a franchise, and the manager did not want anything to do… Read more

with it, said it wasn't his problem. Very unhelpful. Mind you, he clearly did not understand camera gear very well. Head Office offered a refund for the lens - but I want a replacement, because the price has gone up. They obviously want me to pay the inflated, increased price for a replacement - so it will cost me more. The lens is still under warranty, only a few months old. They clearly still have the same lens in stock, because they are still selling them online and it shows in stock - now at a higher price compared to pre-lockdown. No, I will not buy online from Camera House again - or from a store for that matter. Might as well have purchased the lens from overseas - service cannot be any worse. Did they send me a defective lens at a discount price to start with, to force me to upgrade to a more expensive "working" version? Update. Weeks later. Still no response from Camera House head office. Not holding my breath.

Impossible to get a response - be very careful buying online with this company – Late July I place an online order for some cables for my canon camera. My credit card was debited immediately but weeks later and the goods have not been received, no emails to confirm shipment,. So I tried to contact them via the on chat. response was they would email a reply. A week later still no reply. Show details

Don't buy anything from Camera House. They just don't care about customer service and negative feedback – I placed my order through eBay, and chose Express Delivery because I wanted my order faster. I then called them to make sure the item is shipped on time. I was told it will be delivered next day. I called next day, they said it will be delivered next day. I asked them to ship it faster as I paid for express delivery and cannot afford to wait delay… Read more

from the supplier. The guy on the phone told me cancel the order or just wait.

I at the end, being frustrated, told them that I will put negative reviews, the answer I got was, "it's ok". Camera house simply don't care about their customers, they don't care about providing good service and they don't even care about negative feedbacks.

I DO NOT recommend camera house.

False advertising – I ordered a product advertised as in stock,only after purchase did it state 30-60 day delivery. Well after 6 weeks wait &then being told maybe 2-3 weeks more ,I cancelled. Never again. Show details

Avoid!! Online order, customer service – I have purchased on of product online. After 2 weeks, I hardly connected the livechat and they said they will ship it next week. 2 week later, i connected the live chat again and they said it is delayed so they will ship it late this week so i can get it early next week. 1week later, i tried to connect live chat but i couldn't so i… Read more

requested cancel the order but nobody answered.

I got the product now which i cancelled and i do not want it anymore but i find very difficult to return and refund. Livechat no answer for whole day.

Misleading Stock on Website – I purchased a product online, on sale. The website had every indication it was in stock, there was no mention of special order or back order and it specifically said it would be sent ‘within’ 2 weeks of purchase. Knowing I would have it sent out to me within this time I ordered it, rather than purchasing from a competitor with a cheaper price,… Read more

thinking camera house would be a trustworthy brand. Turns out they’re not. It been almost 4 weeks and it has not been sent, as they didn’t have any stock at all, and still don’t. This should have been clearly stated on the website. This is highly misleading and terrible customer service, and to make it worse there is no way to contact their online team who is at fault, all contact is only through stores.

Would very highly recommend you shop somewhere else, never buying from them again.

Absolutely Amazing service – Order: Nikon p1000 ,5days delivery and packaging was a box in a box of foam beans inside and box . They are excellent. Will make sure that my business is going to be with them from now on. Show details

It's been a month and my product still hasn't arrived – Bought a product online that stated it would be a week before it was back in stock. 4 weeks later... I'm still waiting, and because I selected in-store pick up the online customer service were unable to track the item. I have left messages with the store and the online team have contacted the the store and still I wait to find out when my product will arrive. Show details

No delivery, no ETA - Avoid! – Purchased a sale item early April, paid immediately, no updates at all from them, a month later still no delivery, order status shows "processing" with no ETA provided. Horrible customer service, false advertisement, avoid at all cost!

0 communication about delays for online order – Ordered an item during a sale which sounded great. Then 0 communication about order and why not yet dispatched. Ordered 11th April. I have had to follow up a few times about the order for them to only say no stock, could be 3 weeks before sent out. They seem to think they can use customers to keep their cashflow up Show details

I would not recommend Camera House to anyone! – I went to Camera House Ballarat in July ordering an Nikon strap and a few other small stuffs. They took a note on what ordered and told me that they would call me when they get the stuff, but I didn't get any phone call in about one month. Then I ordered the strap on their online system, got the confirmation saying the strap would be delivered… Read more

in less than two weeks, but it ends up it took them one month for the strap finally arrived after I contacted them several time through email.

Printing good – A few years ago my Visual Arts major for year 12 was printed there and I was very happy with how the printing turned out. Recently I ordered a photo book, overall the quality of printing is good for the price. However, my book was given to me with a noticeable bend in it. Besides that a very good store :)

Annoyed – Ordered Manfrotto MHXPRO-BHQ2 XPro Ball Head with 200PL Plate 28th Dec, now 8th Jan and still don't know where my Ball Head is! I have had no response from Camera House online - pathetic service all round!!

Worth the visit Camera house Adelaide – Went window shopping for a new camera lens for my Canon camera in Camera House in the Central markets in Adelaide and was served by Luke who explained to me about a particular lens i wanted to buy and was introduced to a camera and lens combination which after some talking i ended up trading my camera and lens and came away with a brand new camera… Read more

/ lens combination. The service i received from Luke was fantastic and easy to deal with and i would highly recommend Luke the staff if anyone is slightly interested in anything to do with cameras drop in.

Camera House Fremantle – Printing Kiosk. Bitterly disappointed. Went in to edit photos on USB. Service is extremely slow, Wasted 2 hours of my time both editing and waiting. Because photos were the wrong size I asked to cancel order so I could print at the correct size. Manager claimed he couldn't cancel job and went ahead and printed anyway. The correct sized photos were… Read more

cancelled and lost. They didn't offer any apology or compensation just disposed of my incorrect sized photos. I had to go back and re-edit for another hour. They printed them but they were cropped and discoloured. All the whites go grey all photos were washed out and too much black in the printing process. Compared to what was on the screen the finished photos were no match. $60 down the drain. Avoid this shop to save yourself the despair. They will do everything to put the problems back on to you as though its your fault. I had printed the previous week there so I know that between jobs the printing had been deliberately altered to ruin my photos. They couldn't accept they were in the wrong for cancelling my original correct sized and coloured job.

Do not purchase online – I ordered a camera online and when I "call 133-686 to be connected to your closest store", I was told I needed to call Head office but their number is no where to be found and the store doesnt know it. The closest store for my pick up order had no idea what the update was. I tried the chat online but waited at least an hour before someone got… Read more

back to me to be disconnected as the chat was open for too long.

Because all camerahouse are franchises, no one gets back and no one can help you out. Advice : Do not make online purchase as it is not worth the wait of 4-6weeks that they do not tell you at the time of purchase.