I chose and paid extra for express shipping based on the promise that it would arrive on the express shipping timeframe, there was poor communication around delivery timing and tracking updates, and I was not informed of any delays or whether the item was in stock. Paying extra for express shipping was not worth it. I was even told to return the… Read more
delivery, when all I wanted was a refund of the express shipping fee. The company should be more upfront and proactive in communicating with customers, especially if an order is delayed or will not arrive on time.
Purchased a Nikon lens hood and all indications on the website were that it was a Nikon product. When it arrived I discovered that it was not and consequently does not fit properly (vignetting at full wide angle with a filter attached and very awkward fitting. Clearly a brandless, inferior product but misleading on the website. Show details
Follow-up · Turns out Nikon no longer supplies accessories for its dslrs, so this is all that's available. Still not sure if the website makes it clear that this is not a Nikon product, but delivery was quick and I would actually use them again.
Useless pathetic germs – Useless scum, paid $2800 for a drone and $60 express postage, they f***d the label up so badly it got stuck at the initial airport 5 times, then once it finally moved to the next airport 7 days later it got stuck there another 3 times, aus post had a nightmare trying to fix it, spoke to chat and they gave zero care in the world and attempted to be… Read more
rude, so best believe I'll be paying them a little visit in person, bunch of scum germs who think they can get away with things, not this time. Don't buy from here, absolutely pathetic.
Very fast service – Wow! I am extremely happy with the order I placed with Cameras Direct. After ordering a lens online on Friday afternoon, I got shipping notification within a couple of hours of my order. Melbourne had a public holiday on Monday, so I was really happy to take delivery early Tuesday morning. The lens was well packaged for safety. I've already had a short play with the lens and it's all that I wanted. Thank you. Show details
Pathetic phone customer service - go somewhere else – Absolutely pathetic customer service, the chap on the phone tells me not arguing with me when I paid express postage and gave me excuses re not being to lodge an inquiry from your end with Australia post and hung up! Amazing customer service, the guy should be given training on how to speak with customers! Pathetic! Will never buy anything ever… Read more
again from you and will never recommend you! You want premium postage paid but will do nothing to investigate and then you have the audacity to tell your customer that there are better things in the world to worry about? I’ll take my business somewhere else. If my employee said this to my customer I would sack him!
Great prices and quick service – I've ordered two items now from Cameras Direct and both times they have been ready for pick-up the following day. No issues and excellent prices. An excellent range of items for photography enthusiasts. Show details
What an absolute gentleman – I had a awesome experience with mark. Very knowledgeable and price was within our budget. Thank you So much mark Show details
Worst Service and Rude, Condescending Attitude – ZERO STARS If I hadn't called the store, I wouldn't have known that my order was incorrect. The image was misleading on the website and when I simply tried to explain that this was how the order was incorrect, they chose to be argumentative instead of understanding and continued to speak over me instead of listening. Appalling customer service,… Read more
no response to online chat, rude, dismissive and bullying behaviour. Will NEVER deal with Cameras Direct either on-line or in-store again!! If only I had read the reviews before dealing with the likes of David and Mark. Nasty men!!
Very, very poor service and complete lack of sales fulfilment and accountability – I ordered a simple camera related item that at the time of ordering showed "8 in stock". 5 days later I called to see where the item was and was informed "it was apparently being shipped". I asked the obvious question; why would an item supposedly in stock take 4-5 working days to ship IF IT WAS IN STOCK? Answer from Mark, that's how busy we are… Read more
he said and takes that long to get through all the volume of orders. I respectfully questioned this excuse and he said "I was bullying him" and quickly issued a refund ...without even asking.
Great Service – Subject: Canon 5D Mk IV G'Day Guys, Just wanted to say thankyou for your help regards our above purchase. The camera arrived yesterday. Your prompt service and help is much appreciated. Cannot wait to get it together and try it out. Regards and best wishes, Steve and Teresa J, Perth, WA Show details
EXCELLENT SERVICE – I’ve been purchasing professional film equipment online for over 10 years. In that time I have never had such excellent customer service experience. They were diligent and extremely helpful with my shipping needs, going above and beyond to make sure I received my item. Show details
Terrible customer service. Fake, broken product. Save yourself the headache – I wish that I had read the terrible reviews before buying from them. They deal with fake grey imports. I received a faulty, broken product and contacted the store. The manager was extremely rude and condescending. After a short conversation, he told me that they do not issue refunds and slammed the phone down in my ear. I tried calling them again… Read more
and he mocked me, calling me names. I don't know how these people are still in business. Now I am stuck with a broken product and lost the money I paid for it. This is by far the worst customer service I have ever experienced. Save yourself the headache. Do not buy from them.
Great store - Great products - Great Prices – I needed some AV gear ASAP for a job and even though they did not have it in store (Gopro 8 Media Mod), they managed to find one and ship it to me overnight. Cameras Direct are now my goto guys for all my AV gear. The best service you will ever get, hands down, and great prices to boot! Why go anywhere else? I would definitely recommend to make Cameras Direct your first choice - totally recommend these guys. Give them a call and se for yourself! Show details
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Drone phontom 4 – I contacted the BRISBANE store regarding a product the Drone that was on sale on line. I asked the staff if they had stock on hand which they advised me they did. 23min later I went to buy the product online which they put the price up by $300. I phoned the store back again which they advised me yes that's the price now. This is appalling customer… Read more
service and we want to share this with many of you in hope it does not happen to anyone else. We have contacted the OFT in hope this is prevented from happening again.
Selling fake items – I recently purchased a filter later to be told by the manufacturer after I had an issue with the filter that it was a fake. Don't trust or buy from this store. Show details
Awesome Team, Very helpful!!! – Brought 2 lens from the online store with no dramas at all! Great website and great range of goods! Bunch of legends and will shop here again! 10 stars for sure! Show details
FANTASTIC FRIENDLY SERVICE – Firstly I would like to thank all the staff for making my purchase simply amazing,I couldn’t fault it ever,ordered a DJI DRONE on Saturday morning and it was delivered am the following tuesday I then called to thank them and was greeted with a very friendly staff member,who then helped me set up my DJI REFRESH CODE I would highly this company and look forward to future dealings Kindest regards again Show details
Good Online Service – Delivered what I ordered. Kept me informed of status. In hindsight- not sure that Australia Post e-parcel was appropriate form of carriage for such an expensive item (gimbal) as they would have left it on the porch if I hadn’t been in. Show details
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