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Candy Bar Sydney

Candy Bar Sydney

Physical store, Online store
3.6 from 17 reviews

Reviews

(11)
(0)
(0)
(0)
(6)
  • Product Quality
    4.0 (5)
  • Return Claim MadeYes (1) · No (3)
  • Shipping
    1.0 (1)
  • Customer Service
    5.0 (3)

Great service and huge variety for party needs!

published

Visited candy bar to get supplies for my 21st birthday and left with everything I could’ve possibly needed from candy to table set up to balloons. Staff were exceptionally helpful - especially George who custom made me the perfect cake topper. Have revisited multiple times and referred friends - can’t recommend enough!!

Customer Service
Product Quality
Store LocationPeakhurst Store
1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney

Thanks so much Shenali!! Look forward to seeing you again soon :)

Erica S.

Erica S.Sydney, NSW

Wow - I love this place

published

I only went to get cocoa butter but was so impressed with their range. Must go for anyone organising that unique and special event. Staff were amazing - friendly and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPeakhurst
See all answers
1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney

Thank you Erica! We're so glad we were able to help out, see you next time :)

Christina A.

Christina A.Sydney, NSW

Amazing service and products

published

Staff was friendly, helpful and went out of their way to make shopping easy. Customised cake topper and balloons looked amazing for my birthday. Would definitely shop here again and have referred friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPeakhurst Store
See all answers
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Amanda M.

Amanda M.Sydney, NSW

Prejudice, I do not recommend it to anyone

published
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jenstarr

JenstarrSydney Surrounds, NSW

  • 7 reviews

Ordered two weeks in advance and order arrived late. After the function

published

I highly DO Not recommend this company they still have not replied to me to get items picked up. Items arrived 2 weeks after I ordered them and after the event,no apologies, now stuck with items I don't need, they even assured me it would arrive before the 31/5/19. Expensive experience fluff up

Product Quality
Shipping
Return Claim MadeYes
5 comments
Candy Bar Sydney
Kelly M.Candy Bar Sydney
Jenstarr
Jenstarr

That is incorrect they were sent on the 29/5/19 as per [Name Removed]. Last email I sent was on Monday

Jenstarr
Jenstarr

The 29/5/19 is not 5 days prior.

Adriana P

Adriana PMortdale

11/10 experience!

published

Great range of product!

published

Amazing range of products and awesome low prices. So much to choose from in a clean, well organised warehouse! Also stock party supplies and decorations.

Absolutely impressed!!

published

I absolutely loved how fast my order was! I placed my order on Saturday lunch time and received everything I ordered by Tuesday 1030am with notification at each stage of progress! I highly recommend as I'm still waiting for a product ordered at pink frosting that has taken over a month and still hasn't arrived! You guys have restored my faith and look forward to placing another order this satire and a few more to come :) thanks guys!

AnitaPezz

AnitaPezzBrisbane

  • 2 reviews

Easy to use website, great lollies and service!

published

Easy to use website, great lollies and service. One of the glass jars I ordered was broken by the courier and Candy Bar Sydney sent a replacement after I emailed through some photos. The second arrived intact and my candy buffet looked and tasted amazing! My family and frineds loved it too!

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Jasmin

JasminSydney, NSW

  • 6 reviews
  • 4 likes

No email response for weeks, no products, waste of time

published
1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney
Sarah_S

Sarah_SSydney

Super impressed!

published

I placed my order on a Friday afternoon and I got it delivered to Adelaide by Monday morning. I never expected it to reach so fast. I'm super impressed with their product range and price. Reasonable shipping costs, the customer service people were so nice. I highly recommend Candy Bar - so easy to deal with! Will definitely order again.

1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney

Thanks Sarah! Love your review :))

Jane

JaneBlacktown

NEVER AGAIN! Save yourself and don't order from them!

published

I would rank them 0 star if possible. Poor customer service. Putting you on hold for more than 15 minutes then hang up. I highly don't recommend buying from them as they are very unprofessional. Not only they are not updated with their stocks online making you pay for them and tell you last minute they don't have it, they are also very good at ruining your event as your items won't arrive 100%. Your event was ruined by them by not having the items you have paid for, there was also no compensation for the inconvenience and trouble caused! There was no remorse for their mistake and that even made it worse. Arrgghh! Very frustrating!

1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney

Unprofessional and Un-Australian

published

Ordered products from this company but upon arrival half the purchased goods were damaged during transit.
No reasonable compensation was offered for the paid damaged goods.

Wasn’t pleased with the customer service as the response I got from them was "bad luck" I thought that was pretty rude considering we didn't order a small amount of product either.

Candy Bar Sydney, your response was very unprofessional and Un-Australian.

Felt like I was a second-class citizen.

1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney
Suzie M

Suzie MPerth

Super fast service!

published

I recently placed an order with Candy Bar Sydney for my sons third birthday party. Being so close to the weekend and Christmas I was stressing that my order might not arrive on time. Peter went above and beyond in ensuring I was kept up to date with tracking and made sure my order got to me before the weekend had arrived. The lollies we ordered all tasted great and were a big hit with the little ones. Highly recommend this company for the quality of customer service and their products!

1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney

Thanks Suzie! So glad we could help with your son's birthday!

Dusk

DuskDarwin

  • 4 reviews
  • 6 likes

Shocking service.

published
1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney
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Kat.Lewis

Kat.LewisSydney

  • 2 reviews
  • 2 likes

Excellent customer service and lollies!

published

I ordered rock candy from Candy Bar Sydney for my wedding as I had been let down by another company (Pink Frosting). Candy Bar Sydney got my order sent out the same day, and I received it the next day! Great tasting lollies, great prices and excellent customer service. I highly recommend!
Great customer service, great tasting lollies

1 comment
Candy Bar Sydney
Kelly M.Candy Bar Sydney

Thanks Kat! I hope your wedding was amazing!

Torres

TorresSouth East Queensland, QLD

  • 23 reviews
  • 25 likes

Delicious 10 out of 10

published

I placed an order for close to $200 worth of lollies and received in QLD 1 day after ordering. I received one box of lollies which were incorrect but they were quick in replacing it to the correct line ordered. Customer service was efficient and polite in all aspects of the sale.
variety of coloured lollies, fast service, long expiry dates, fixed a minor issue promptly

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