Capital Finance Motor Vehicle Loans

Poor commercial customer service and documentation – Poor commercial customer service. Capital was poor at sending me the paperwork for car loans on 2 separate occasions, however, they started direct debiting me the loan amounts even before I had received the finalised contracts. This was with both, completely separate loans taken out at different stages. When I paid out the loans they didn't… Read more

bother sending me a receipt even though the car loans were commercial loans. They reported the customer has to call them to request this paperwork. They owed me a refund and didn't bother to make the refund until I called 2 months later and complained. There were times I made a payout request for business purposes and these often went unanswered until I called them days later.

Long time to process urgent emails – I was unable to receive a confirmation email from this company for over one hour even though I let them know I need this urgently. Still on the phone.... I don't understand how it can take such a long time?

The most incompetent loan business I have dealt with – Got a letter on 14 Jan 2023 telling me that my RV balloon payment was due on 22 Feb, then get a letter on 3 February 2023 saying that is overdue and in arrears as the payment was due on 22 Jan. Gave them a call to sort out my payment and got told that there will be late fees. Excuse me, but my payment is not late according to your letter and spent… Read more

about an hour with some poor lady who couldn't explain what the fees were on my final payment. I also spoke to a gentleman on the phone (who passed my call onto this poor lady) who mentioned that these letter issues are a common problem, essentially acknowledging that this is an issue yet they are not doing anything about it. What a horrible business to deal with. Looking at all these reviews, I bet I will have encumbrance left after I pay it out, in addition to most likely some sort of impact on my credit rating.

Understanding and helpful – I havent been the best customer for the last few years of my loan but capital finance has helped me so much and been very understanding of my circumstances. I am very thankful. Show details

They were good – I had a 5 year car loan via direct debit. Could not really fault them. The only 1 problem with this company is that they don't send you regular updates on what's been paid and what's outstanding. So basically once you sign the contract and if your payments are on time you never ever hear from them until you finish the loan. Show details

They were Great – I had a car loan with them, initially they were a bit all over the place asking for the same document i had already sent in multiple times but after that they were great and at a competitive interest rate. We have now paid our loan off in full and would use them in future if need be. Seeing a lot of the previous reviews it sounds like they are not… Read more

very lenient if you get behind in your payments. I always paid my repayments on time so i never had a issue what so ever. I asked for a few payout letters throughout the loan to see what was owing and they would always send me one straight away through email. If you think u would fall behind in repayments then id recommend not getting a loan through them. But for me they were great overall.

If I could give 0 stars I would – Scam! My car was registered by mistake and has no debt...Won't remove encumbrance... have proven to them there's no debt on car... they insist on holding my car ransom... would never ever recommend Show details

Negligently Never took Encumbrance off Title – Shocking company! We bought a vehicle privately through a person who took out their finance through Capital Finance. Over one year on, we have tried to onsell the vehicle. Unbeknownst to us (& the previous owner) - Capital Finance never removed the Encumbrance off the vehicle, even though everything was paid out entirely. Capital Finance admitted… Read more

their wrongdoing, however we are still waiting for them to remove the encumbrance off PPSR - as we still cannot sell our car! Absolutely ridiculous - why should we be penalised (waiting for more than 2 business days - after they said that it would be done) for their (acknowledged) mistake! Luckily no-one came to reposes our car - that we paid for! We were not even the customer of this company!

Don’t use these guys! – Horrible experience. With all fees I paid about 10% more than the adverted interest rate. Also I’ve waited 4 days to get a payout letter. First one had the wrong amount (extra $900) and when I questioned them they never apologized but did recognize their mistake and said they’ll send me a new payout letter with the correct amount. A day later they… Read more

send me the same incorrect letter. I pressed them again for the right figure and I haven’t heard anything for the last 2 days now. Hopeless.

Atrocious – Like many before me, I wish I had read the reviews! My Capital Finance experience has been a giant migraine from beginning to end. I feel sorry/embarrassed for the staff that work there. The complaints department must surely be busier than the sales department! After 7 calls I finally got my required payout letter, now waiting on the finalisation letter. Show details

Worst company ever – Worst company ever Never provide you with the answer always making excuses not to help you No transparency high interest rates no help if you are struggling Please stay away from them

Poor service – I have received calls from this company for 4 months, having to confirm my identity each time to be told that I am overdue payments despite having brought the payments up to date and setting up a new payment plan over the phone each time. All because I changed banks. These people have no clue. Avoid them like the plague! Show details

Expensive . Very Expensive – Just paid my final car repayment after taking out a 7 year loan. Very high interest on top of the monthly book keeping fee. Their customer service was good and helpful, however I will not be doing business with them again. Show details

Bad experience. Save your money and stress – It was my first ever car loan and I accepted the company naively. Wished I had shopped around. Very high interest rate, disinterested customer service, ancient self service systems to update details leaving you waiting days for a response.

Very slow and bad customer service – I applied for a car loan with them, it took them so long to approve and processing time is very slow, I have been waiting for too long after I signed the contract to get my car!!! I don't recommend it to any one....they don't even deserve one star. Show details

Unprofessional, inept, no transparency or communication – Terrible customer service. Always on hold for at least 45 minutes before I can speak to an operator. Customer service operators cannot even explain the definitions of simple accounting terms such as 'balance.' Contract was extremely unprofessionally put together, no indication of how much interest we would be charged or if the amounts included… Read more

tax, not even a commencement date. Was sent a loan statement with incorrect figures after being with Capital for 3 years. No one even contacted me to tell me the statement was inaccurate. When requesting a payout offer they added $5000 to the payout figure for early termination. Absolute crooks, do not use them.

Worst company ever! – Worst company stay right away nothing but lies and do not want to help you or care about you!! Have had trouble with this company ever since I got the loan

Worst Service I have ever experienced – Don't not use Capital or Trust anything they say. I paid out my loan and have been waiting over 4 weeks for the release. The new owner of the car is annoyed and I don't blame them. Capital keep telling me lies and crap about computer problems and that's why they cant send release...nonsense... Don't deal with them

Given a run around by an expert – Lying just to get extra dollars from your loyal customer, doesnt help your company to maintain loyal customer like me . I swear this will be the last time I will deal with you people . Show details

Very rude people – Very rude people. Spoke on the phone to one of the managers called "DREW" he was very rude and unprofessional. I was only asking to escalate the request to generate a payout letter, he was not helpful and hung up the phone on me twice. Show details

very bad company. don't deal with them – very very bad company. they just stealing my money. and took my car without letting me know. they are really so rude. don't deal with them. their customer service is so rude especially girl her name [name removed].

Hardship not our fault – On the 28/11/18 my loan was paid out in full, on Friday 30/11/18 Capital Finance took a regular payment from my bank account of $325.53. I made telephone contact with Capital Finance to inquire if this payment was due or if it would be refunded to my account. I was advised this payment would be refunded to me. Feeling assured this would occur I… Read more

felt relief as as a Type 1 Insline Dependant Diabetic this money would’ve been used for food (main expenditure) and to cover Insurance (car and funeral) as of 7.45pm Om Monday 11/12/18 I am still waiting on my refund and have had to rely on co workers to supply me lunch food, the only meal I’ve eaten since 04/12/18. I was a customer of Capital Finance for over four and half years and up until now I was very pleased with them however now I don’t even rate them!

Worst ever !! – Never ever finance your lease with this mob. They are rude, unprofessional and have email address which doesn't work. I receive the call each day mentioning that they haven't received payment and when i send them email they refuse to respond in writing and tell me that it is going into SPAM and there is nothing they can do about it. I am just waiting for my finance to be over. good thing is that i have only 13 months lease with them.

Capital and chevron finance – Worst thing you can do is accept a loan from them !! Customer service is a joke and waiting times to get through are ridiculous If you go through Cheron finance you will get these scammers every time Loan sharks of the year award !!

Very poor – Had all my car loans with Capital over a number of years/cars,looking to pay the current out early, they want to charge $567.85 early release, NOT GOING TO HAPPEN!! This on top of the crooked gap insurance that was attached to my lease when I clearly stated not needed, took over 6 months and countless calls/emails to get it refunded, I will never use them again!!

If I could give zero stars I would – Paid off my car over 5 years... never missed a payment. Inadvertently I did not realize that my lease had come to an end and just kept paying. Absolutely gutted when the bailiff turned up to take my car without notice because I had not refinanced the ballon. Absolute Dogs!

Are You Kidding Me? – Was looking to pay my loan off 2 months early so could trade old car in for a new one and finance the new car with them and they said if I paid it off before the last Month it was going to cost $165 early exit fee plus the $250 new loan establishment fee. So just putting off new car purchase by a few weeks and taking my business elsewhere.

Paid loan off early - get hit with fees! – Paid my loan off 1 year in advance. Not only did they not notify me that i had fully paid & overpaid them. Once they finally refund me they hit me with a early payment fee of $350 Absolutely disgusting. Will make sure i tell everyone not to use capital finance

Loan Finished and Paid waiting to get summary of account – After being a loyal customer of capital finance and paying off my car loan, I have not yet being able to received the closing of the account documents and email. Have been promised over 4 times in the past week that I would get them within 2-4hrs but not yet have they been delivered. Feeling very disappointed as have not had any issues with them since now.

terrible – This company is completely heartless. My partner and father of my 6 week old baby is in a coma and they won't allow me to pay any of his bill until I get power of attorney, and have rang me everyday for the past two weeks even though I have told them 10 times the hearing for power of attorney is on Wednesday and that my partner is in a coma! Now I… Read more

am getting calls from debt collectors from this company. The hearing is in two days. And they won't stop!

times are tough but where is the support – I have been a customer of Capital for over 10 years now and always paid out my loans on time. Now that I need some assistance they try and make you accept terms that are too hard to keep, but don't give you any alternative. I have loaned over $1m from them and they have certainly made there money back and some, just wish they could be more… Read more

accepting of circumstances that are out of my control. Also on hold for 45minutes which is an indication on how hard and tough times are at the moment.