Unprofessional, inept, no transparency or communication.
Terrible customer service. Always on hold for at least 45 minutes before I can speak to an operator. Customer service operators cannot even explain the definitions of simple accounting terms such as 'balance.' Contract was extremely unprofessionally put together, no indication of how much interest we would be charged or if the amounts included tax, not even a commencement date.
Was sent a loan statement with incorrect figures after being with Capital for 3 years. No one even contacted me to tell me the statement was inaccurate. When requesting a payout offer they added $5000 to the payout figure for early termination. Absolute crooks, do not use them.
Worst Service I have ever experienced
Don't not use Capital or Trust anything they say. I paid out my loan and have been waiting over 4 weeks for the release. The new owner of the car is annoyed and I don't blame them. Capital keep telling me lies and crap about computer problems and that's why they cant send release...nonsense...
Don't deal with them
Understanding and helpful
I havent been the best customer for the last few years of my loan but capital finance has helped me so much and been very understanding of my circumstances. I am very thankful.
They were good
I had a 5 year car loan via direct debit. Could not really fault them. The only 1 problem with this company is that they don't send you regular updates on what's been paid and what's outstanding. So basically once you sign the contract and if your payments are on time you never ever hear from them until you finish the loan.
They were Great
I had a car loan with them, initially they were a bit all over the place asking for the same document i had already sent in multiple times but after that they were great and at a competitive interest rate. We have now paid our loan off in full and would use them in future if need be. Seeing a lot of the previous reviews it sounds like they are not very lenient if you get behind in your payments. I always paid my repayments on time so i never had a issue what so ever. I asked for a few payout letters throughout the loan to see what was owing and they would always send me one straight away through email. If you think u would fall behind in repayments then id recommend not getting a loan through them. But for me they were great overall.
- Verified customer
Hardship not our fault
On the 28/11/18 my loan was paid out in full, on Friday 30/11/18 Capital Finance took a regular payment from my bank account of $325.53. I made telephone contact with Capital Finance to inquire if this payment was due or if it would be refunded to my account. I was advised this payment would be refunded to me. Feeling assured this would occur I felt relief as as a Type 1 Insline Dependant Diabetic this money would’ve been used for food (main expenditure) and to cover Insurance (car and funeral) as of 7.45pm Om Monday 11/12/18 I am still waitin...g on my refund and have had to rely on co workers to supply me lunch food, the only meal I’ve eaten since 04/12/18. I was a customer of Capital Finance for over four and half years and up until now I was very pleased with them however now I don’t even rate them!
Worst ever !!
Never ever finance your lease with this mob. They are rude, unprofessional and have email address which doesn't work. I receive the call each day mentioning that they haven't received payment and when i send them email they refuse to respond in writing and tell me that it is going into SPAM and there is nothing they can do about it.
I am just waiting for my finance to be over. good thing is that i have only 13 months lease with them.
Had all my car loans with Capital over a number of years/cars,looking to pay the current out early, they want to charge $567.85 early release, NOT GOING TO HAPPEN!! This on top of the crooked gap insurance that was attached to my lease when I clearly stated not needed, took over 6 months and countless calls/emails to get it refunded, I will never use them again!!
If I could give zero stars I would
Paid off my car over 5 years... never missed a payment. Inadvertently I did not realize that my lease had come to an end and just kept paying. Absolutely gutted when the bailiff turned up to take my car without notice because I had not refinanced the ballon. Absolute Dogs!
Are You Kidding Me?
Was looking to pay my loan off 2 months early so could trade old car in for a new one and finance the new car with them and they said if I paid it off before the last Month it was going to cost $165 early exit fee plus the $250 new loan establishment fee. So just putting off new car purchase by a few weeks and taking my business elsewhere.
Paid loan off early - get hit with fees!
Paid my loan off 1 year in advance.
Not only did they not notify me that i had fully paid & overpaid them.
Once they finally refund me they hit me with a early payment fee of $350
Absolutely disgusting. Will make sure i tell everyone not to use capital finance
Loan Finished and Paid waiting to get summary of account
After being a loyal customer of capital finance and paying off my car loan, I have not yet being able to received the closing of the account documents and email. Have been promised over 4 times in the past week that I would get them within 2-4hrs but not yet have they been delivered. Feeling very disappointed as have not had any issues with them since now.
This company is completely heartless. My partner and father of my 6 week old baby is in a coma and they won't allow me to pay any of his bill until I get power of attorney, and have rang me everyday for the past two weeks even though I have told them 10 times the hearing for power of attorney is on Wednesday and that my partner is in a coma! Now I am getting calls from debt collectors from this company. The hearing is in two days. And they won't stop!
times are tough but where is the support
I have been a customer of Capital for over 10 years now and always paid out my loans on time. Now that I need some assistance they try and make you accept terms that are too hard to keep, but don't give you any alternative. I have loaned over $1m from them and they have certainly made there money back and some, just wish they could be more accepting of circumstances that are out of my control. Also on hold for 45minutes which is an indication on how hard and tough times are at the moment.
Disgusting company disgusting customer service
Purchased a car through a local company, sold car and paid out all of the loan in November 2917. Today received a demand from an ‘asset management’ company saying the account was in arrears, contacted them immediately and was told by Bill (no surname provided) that the reason we had received the letter was we hadn’t paid the money. We sent screenshots of the evidence, contacted our bank who confirmed the money had been transferred etc. was advised they never received the money and they would have to trace it. Bill stated in a recorded conversat...ion that he did not want to speak with a ‘condescending’ then he stopped as he obviously remembered it was being recorded. He told me that he did request any monies from me, I reminded him that we had received a demand for money. There is no direct contact provided to sort this mess out, customer service are rude and Bill out the phone down on one occasion. Avoid at all costs. We have lodged a dispute with the ombudsman.
Questions & Answers
I wish to Know how I can apply for hardship cercomstances to have our current loan for a bus we purchased for our local tourist bus business which has now been closed down dew to the corona virus crisis and would like to have our repayments differed till we can resume business. How can I apply for this?
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