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Capital Finance Motor Vehicle Loans

Capital Finance Motor Vehicle Loans

1.4 from 125 reviews

Reviews

1.4

125 reviews
5
(9)
4
(3)
3
(3)
2
(5)
1
(105)
  • Transparency
    2.0 (4)
  • Customer Service
    1.4 (5)
  • Loan TypeFixed Rate (5)
  • Application Process
    1.0 (2)
  • Timeliness
    1.3 (4)
  • Loan Term5.667 years (3)
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TyS

TySSouth East Queensland, QLD

  • 2 reviews

Bad experience. Save your money and stress

published

It was my first ever car loan and I accepted the company naively.
Wished I had shopped around.
Very high interest rate, disinterested customer service, ancient self service systems to update details leaving you waiting days for a response.

Mohamed

MohamedGreater Melbourne (Metropolitan), VIC

Very slow and bad customer service

published

I applied for a car loan with them, it took them so long to approve and processing time is very slow, I have been waiting for too long after I signed the contract to get my car!!!
I don't recommend it to any one....they don't even deserve one star.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Unprofessional, inept, no transparency or communication.

published

Terrible customer service. Always on hold for at least 45 minutes before I can speak to an operator. Customer service operators cannot even explain the definitions of simple accounting terms such as 'balance.' Contract was extremely unprofessionally put together, no indication of how much interest we would be charged or if the amounts included tax, not even a commencement date.
Was sent a loan statement with incorrect figures after being with Capital for 3 years. No one even contacted me to tell me the statement was inaccurate. When requesting a payout offer they added $5000 to the payout figure for early termination. Absolute crooks, do not use them.

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Trav

TravCentral Highlands and Goldfields, VIC

Worst company ever!

published

Worst company stay right away nothing but lies and do not want to help you or care about you!! Have had trouble with this company ever since I got the loan

Transparency
Customer Service
Timeliness

Worst Service I have ever experienced

published

Don't not use Capital or Trust anything they say. I paid out my loan and have been waiting over 4 weeks for the release. The new owner of the car is annoyed and I don't blame them. Capital keep telling me lies and crap about computer problems and that's why they cant send release...nonsense...
Don't deal with them

Estrellita

EstrellitaSouth East Queensland, QLD

Given a run around by an expert

published

Lying just to get extra dollars from your loyal customer, doesnt help your company to maintain loyal customer like me . I swear this will be the last time I will deal with you people .

Transparency
Customer Service
Loan TypeFixed Rate
Lana G

Lana GSouth East Queensland, QLD

  • 5 reviews
  • 2 likes

Understanding and helpful

published

I havent been the best customer for the last few years of my loan but capital finance has helped me so much and been very understanding of my circumstances. I am very thankful.

Transparency
Customer Service
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2012
Car ModelJeep Wrangler JK
See all answers
Mike

MikeSydney, NSW

  • 2 reviews
  • 6 likes

Very rude people

published

Very rude people. Spoke on the phone to one of the managers called "DREW" he was very rude and unprofessional.
I was only asking to escalate the request to generate a payout letter, he was not helpful and hung up the phone on me twice.

Customer Service
Loan TypeFixed Rate
Carlos15

Carlos15Melbourne

  • 3 reviews
  • 5 likes

They were good

published

I had a 5 year car loan via direct debit. Could not really fault them. The only 1 problem with this company is that they don't send you regular updates on what's been paid and what's outstanding. So basically once you sign the contract and if your payments are on time you never ever hear from them until you finish the loan.

Loan TypeFixed Rate
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very bad company. don't deal with them.

published

very very bad company. they just stealing my money. and took my car without letting me know. they are really so rude. don't deal with them. their customer service is so rude especially girl her name [name removed].

Application Process
Timeliness
sheree_bee25

sheree_bee25Southwest, VIC

  • 8 reviews
  • 1 like

They were Great

published

I had a car loan with them, initially they were a bit all over the place asking for the same document i had already sent in multiple times but after that they were great and at a competitive interest rate. We have now paid our loan off in full and would use them in future if need be. Seeing a lot of the previous reviews it sounds like they are not very lenient if you get behind in your payments. I always paid my repayments on time so i never had a issue what so ever. I asked for a few payout letters throughout the loan to see what was owing and they would always send me one straight away through email. If you think u would fall behind in repayments then id recommend not getting a loan through them. But for me they were great overall.

  • Verified customer

Hardship not our fault

published
VKG

VKGSydney

Worst ever !!

published

Never ever finance your lease with this mob. They are rude, unprofessional and have email address which doesn't work. I receive the call each day mentioning that they haven't received payment and when i send them email they refuse to respond in writing and tell me that it is going into SPAM and there is nothing they can do about it.

I am just waiting for my finance to be over. good thing is that i have only 13 months lease with them.

Big Rod

Big RodToowoomba

Capital and chevron finance

published

Worst thing you can do is accept a loan from them !! Customer service is a joke and waiting times to get through are ridiculous
If you go through Cheron finance you will get these scammers every time
Loan sharks of the year award !!

Very poor

published

Had all my car loans with Capital over a number of years/cars,looking to pay the current out early, they want to charge $567.85 early release, NOT GOING TO HAPPEN!! This on top of the crooked gap insurance that was attached to my lease when I clearly stated not needed, took over 6 months and countless calls/emails to get it refunded, I will never use them again!!

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If I could give zero stars I would

published

Paid off my car over 5 years... never missed a payment. Inadvertently I did not realize that my lease had come to an end and just kept paying. Absolutely gutted when the bailiff turned up to take my car without notice because I had not refinanced the ballon. Absolute Dogs!

Are You Kidding Me?

published

Was looking to pay my loan off 2 months early so could trade old car in for a new one and finance the new car with them and they said if I paid it off before the last Month it was going to cost $165 early exit fee plus the $250 new loan establishment fee. So just putting off new car purchase by a few weeks and taking my business elsewhere.

Chloe

ChloeTownsville

Paid loan off early - get hit with fees!

published

Paid my loan off 1 year in advance.
Not only did they not notify me that i had fully paid & overpaid them.
Once they finally refund me they hit me with a early payment fee of $350
Absolutely disgusting. Will make sure i tell everyone not to use capital finance

Loan Finished and Paid waiting to get summary of account

published

After being a loyal customer of capital finance and paying off my car loan, I have not yet being able to received the closing of the account documents and email. Have been promised over 4 times in the past week that I would get them within 2-4hrs but not yet have they been delivered. Feeling very disappointed as have not had any issues with them since now.

terrible.

published

This company is completely heartless. My partner and father of my 6 week old baby is in a coma and they won't allow me to pay any of his bill until I get power of attorney, and have rang me everyday for the past two weeks even though I have told them 10 times the hearing for power of attorney is on Wednesday and that my partner is in a coma! Now I am getting calls from debt collectors from this company. The hearing is in two days. And they won't stop!

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Questions & Answers

Garry H.

Garry H.asked

I wish to Know how I can apply for hardship cercomstances to have our current loan for a bus we purchased for our local tourist bus business which has now been closed down dew to the corona virus crisis and would like to have our repayments differed till we can resume business. How can I apply for this?

No answers
Leiam neale

Leiam nealeasked

Hi we’re can my statements for my car loan from?

1 answer
Carlos15
Carlos15

Not sure. I never received statements.
Only after completing loan then I received final statement

Pedro R.

Pedro R.asked

when is my last repayment Application no 91440006721453B47D468.5.0

1 answer
george
george

you need to contact capital finance direct they dont monitor this site

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