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2Capital Plumbing Gold Coast

Capital Plumbing Gold Coast

 Verified
2Capital Plumbing Gold Coast
4.8

96 reviews

Positive vs Negative
95%5%
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Customer Service
4.9
Timeliness
4.9
Job Satisfaction ?
4.9
Rates and Fees
4.7
96 reviews
5 Sloth  · Main bathroom disconnected and altered all ready fir next trade. Arrived on time. Friendly, helpful and tidy. Thankyou.
4 Mechelle  · Prompt service very friendly and fixed problem in no time
5 Helaina  · Great service was on time awesome advice thank you very much.
5 Mandy  · Fair quotes, prompt swevice and good outcomes. Recommend these people.
5 kerry b.  · Excellent service capable and friendly tradesman would recommend to all
5 Josh B.  · Highly recommend – Great service! Highly recommend! If I could give more than 5 stars I would

Reviews with attachments

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Kris
KrisQLD
  Verified

I highly recommend as a local tradie! – Great communication, service and outcome from a local plumbing company!

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Leander
LeanderQLD5 posts
 

Prompt & Professional plumbing service – Thank you Cailleb & the Capital Plumbing GC team for fixing our leaking shower tap! I only called you yesterday & under 12 hours our leaking shower mixer was goneski! Thanks so much for your prompt & professional service, we are very very happy with your help :)

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Marianna
MariannaQLD2 posts
  Verified

Bathroom renovation dream – I Recently had my bathrooms totally transformed. You have to see it to believe it. We had a 1 bathroom house which was in desperate need of a renovation and capital bathrooms managed to turn it into a magical dreamy 2 bathroom house and the results are fantastic. Photos don’t even do it justice! My bathroom is now what dreams are made of. This… Read more

company is so kind caring and have top quality trades. Everything is done with absolute perfection. The best customer service as well. Lewana you have been phenomenal and so helpful and knowledgeable. Shout out to the amazing tradesmen on site Mitch, Joe and Michael. Each member treated our job as if it was there own. Couldn’t recommend this company enough. The little gift basket at the end of the renovations really just goes to show that this company cares about each client they have. So happy I chose a company who have the staff and quality trades to make a renovation as smooth and easy as can be. Thank you so much to each one you who made my bathroom dreams come true.

Positive reviews

Vanessa Pollard
Vanessa PollardQLD
  Fair Incentive

Professional company – I have been using capital plumbing for over 7 years. Nothing is ever a problem and always prompt, professional and polite. Best plumbing service in the Gold Coast.

Caroline van der Merwe
Caroline van der MerweQLD
  Fair Incentive

Excellent! – Very efficient, friendly good service . Repairs and installations neat with no problems or comebacks . Clean work too ! Definitely will call on Capital Plumbing again should I need them !

Morag
Morag3 posts
 

Great service and info – Lincoln was very friendly and professional. He fixed my problem in the simplest way which reduced the cost to me and gave me a good tip for the future, to prevent it happening again. Great service. Thanks

Negative reviews

dbibovic
dbibovic
 

Two visits for one job 2 invoices – I had a mains leak, I called capital plumbing, promptly attended and continued where I started digging. They repaired a piece of pipe. $559. Leaking in the same area next morning. 1916 litres gone before they fixed it properly. 20 cm from where the pipe was replaced was the leak. No apologies but a second invoice for $290. I paid the $559 thank you never using capita again. Show details

Glen
Glen
 

Rip off – My son called Capital Plumbing on a Saturday morning as the sewer pipe was overflowing. Capital Plumbing attended within a few hours and did the job of clearing the pipe and was there for around half an hour. The tradesman told me son the bill would be $455. I rang the office immediately, the woman refused to answer any questions and told me to… Read more

ring back on Monday. The bill was emailed on the Monday and was $544.50. In hindsight I should have flown back to the Gold Coast and did the job myself, it is not rocket science.

Anonymous
Anonymous
 

Ex-Employee Review – Pros - Tradesman are good both on plumbing and electrical side. - Variety of services provided is very reasonable and they attempt to assist in any and all problems they can. - As soon as an issue arises they will attempt to fix the problem as soon as possible. Cons - There are a few tradesman who are disrespectful to clients or… Read more

deliberately rip off clients however aren't pulled into line by the trade managers/owners.

- Very high staff turnover for such a small company. Not a joke... Very high turnover.

- Office staff that are hired are young inexperienced and aren't provided the correct and on going training to perform their duties to the managers satisfaction. I guess hiring younger staff is cheaper... More money in the owners pocket.

- Tradesman are not allowed to contact the office via phone, only an app called hangouts on their iPad. There messages tend to be missed and/or ignored.

- When staff plead for change it falls upon deaf ears.

- Quite a miserable place to work. Min pay.

If anyone is interested in applying for a place within Capital, honestly I wouldn't recommend it. I still remain in contact and have reached out to past employees both office staff and tradesman and it's the same story I hear and can relate to. Capital is a horrible place for staff, but it provides a good service to customers...as you would expect.

Recent reviews

Andrea M.
Andrea M.QLD
 

Excellent! – Have used these plumbers several times and they are always excellent. I have no need to use anyone else. They arrive on time, the plumbers are friendly and their charges are reasonable. Very, very happy with them.

KnP
KnPQLD
 

Good service – Kept me informed throughout the whole process. Tidy, efficient and done in a timely manner. Good service and friendly.

Sean C.
Sean C.
 

Excellent service – They arrived early, reviewed the situation, offered the solution and implemented it. No issues at all, excellent service and workmanship.

Plumbers

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wayne
wayne4 posts
 

Great service – Actually early , very quick service, explained very clearly what needed to be done ... will be our new plumber cheers

Gus D.
Gus D.3 posts
 

Very impressive – Was having trouble with the on-demand gas hot water system. Capital were here the following day, at the time they said they would be. The plumber (I'm sorry I don't recall his name) was very polite, considerate and thorough. Had the issue fixed very quickly and explained things once he was done. Thanks so much.

christinaM
christinaMQLD3 posts
 

Excellent experience with Lincoln from Capital!!! – Lincoln was great - 10/10. His work was excellent, on time (actually early!), and a really nice friendly bloke.

Morley
Morley
 

Excellent service – Prompt attention and excellent service . Very polite and respectfull at all times

Tanya
Tanya2 posts
 

Superb Service – Extremely happy with Capital Plumbing’s efficiency and work. Highly recommend.

Martin
MartinQLD3 posts
 

Brilliant service – Lincoln did a brilliant job installing new toilets and a vanity for us

PKK
PKKQLD
 

Excellent service – Very professional, Ross attended to my job very quickly. Pricing was excellent and an upfront quote was provided. I highly recommend this service and will not hesitate to contact them in the future. Ross and the team resolved an urgent and stressful plumbing problem very quickly and professionally.

Jackie
JackieQLD
 

Public Holiday Lifesavers! - burst water heater – We woke up to a burst water heater very early on Good Friday morning and called Capital Plumbing as we'd used them before. We were very grateful that our call was answered immediately and Dave was able to come out so early (and on a public holiday) and he quickly make the situation safe, including draining and moving the water heater as it was in… Read more

danger of collapsing. Dave also gave us good and clear advice on our next steps and we intend to engage Capital Plumbing to install a new water heater.

BLW
BLW
 

Replace bathroom basin – Dave was prompt and did an excellent job. We are very happy.

Plumbers

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Sarah Highfield
Sarah Highfield
 

Customer service – Nathan arrived much quicker than expected, he was extremely efficient finding our problem immediately and fixing it swiftly. Nathan was very professional with excellent customer service.. Andrew

J W.
J W.QLD3 posts
 

Malfunctioning tap replaced – This is our 2nd booking with Capital Plumbing (different issues). Our kitchen tap was malfunctioning, with water leaking behind and tripping our electricity. I really appreciate the issue was taken seriously and someone sent out as soon as possible. Dewald identified the issue, provided good advice on options, and returned to install the new tap. We were very happy with the service, cost, and quick turnaround.

Matthew M.
Matthew M.
 

Quality and Service – Nathan arrived early, did a quality job at a fair price. Can’t ask for more in a tradesman

Lucy
LucyQueensland2 posts
 

Water leak – Plumber was curtesy and thorough. Checked everything and cleaned up after himself. 10/10 service.

Barry Mossman
Barry Mossman
 

Great result – This was a difficult job. I switched to Capital after getting nowhere with another prominent company. Am very happy with the result from Capital. Some small lack of transparency when booking the job.

Blair
Blair
 

Exceptional – Jay from capital plumbing was exceptional, he came within the hour which was awesome and didn't leave until he was 100% sure the blockage was fixed! Would recommend to others.

Stacky
StackyQLD
 

Wonderful Company – Capital are great to deal with. Would recommend them to all. They have been out to my property numerous times and completed each job in a reasonable time frame with little to no affect on family commitments. They go above and beyond to work with you in regards to repair times. The customer service staff and plumbers are just as awesome as each other. 100% would use and recommend these guys!

Dan
DanQLD6 posts
 

Great service and price! – Plumber was fabulous and knowledgeable and completed the job efficiently and kept up informed. He was brilliant. Highly recommend this company. We’ve used a number of times. Every time fabulous!

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