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Capital Removal

Capital Removal

2.0 from 20 reviews · View Statistics

Reviews

2.0

20 reviews
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    Noelene

    NoeleneAnna Bay

    • 3 reviews
    • 1 like
    • Verified

    Poor attitude

    published
    Incentivised ReviewNo
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    BJC

    BJCCanberra 2600, ACT

    • Verified

    Unprofessional management, beware of hidden costs

    published
    Incentivised ReviewNo
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    CKX

    CKXGungahlin 2912, ACT

    • 4 reviews
    • 2 likes
    • Verified

    Unprofessional, unpleasant experience

    published
    Incentivised ReviewNo
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    • Verified

    Worst removalist I've ever used.

    published

    Turned up an hour late with no explanation or apology. Wouldn't answer the phone which made it more stressful, waiting and wondering. They were rough and careless (damaged several pieces of furniture and walls and doors at my new house), but they were also incredibly slow (paid by the hour, of course). Finally got one hour deducted from the bill, but that was after receiving rude and threatening emails from their Accounts Manager. I was liaising with this person about a reduced payment and one email he sends me says, "........the guys (who did the move) haven't been paid.......they will come to your house tomorrow to discuss". Seriously!

    Incentivised ReviewNo
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    Marko R.

    Marko R.Canberra 2600, ACT

    • Verified

    Worst Move I have ever Done

    published
    Incentivised ReviewNo
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    • Verified

    Every piece of furniture was damaged

    published

    Capital removers turned up late and smelling like weed. They damaged every single piece of furniture they moved. They complained the whole time and then in the end argued and about the price and demanded more money. It was a terrible experience. Do not use them!!!! Find someone else.

    Incentivised ReviewNo
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    • Verified

    A pack of crooks – worst moving experience ever.

    published
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    • Verified

    Great service

    published

    We needed to move our household items due to conducting significant renovations at our home. We have a 4 bedroom house but with lots of narrow stairways. The Removalists were very professional, friendly, polite and accommodating. We would definitely use them again.

    Incentivised ReviewNo
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    Scott B

    Scott BCanberra 2600, ACT

    • Verified

    Worst removal experience to date.

    published

    Moved from Denman Prospect to Karabar. 3 hours late, severely undersized truck meaning 7 trips in a Ute to finish move. Multiple items damaged including custom artwork. Bad customer service afterwards, submitted complaint, rude response and then nothing. Still no resolution. Absolutely disgusted. Will be lodging with ACCC.

    Incentivised ReviewNo
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    • Verified

    Would not recommend

    published

    3 bedroom house with full garage and lots of outdoor furniture.
    They arrived 2 hours late in a tiny truck. Progress seemed very slow and in all it took 9 hours and 2 trips for the job to not be completed. They also backed the truck up into 2 trees at the new house and broke a light fitting in our stairwell.
    I was also asked to pay immediately at the completion of the job, something that had not been communicated at all prior

    Incentivised ReviewNo
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    Viv Lee

    Viv LeeCanberra Airport 2609, ACT

    • Verified

    A no fuss move with very polite staff

    published

    I used Capital Removals for my move on Sunday in Canberra. The access for the move was very tight but the removalists did the job with a smile. The conditions outside were not favourable either with heavy rain but again the 2 removalists did it all with a smile and completed the job in quick timing. Thank you Capital Removals.

    Incentivised ReviewNo
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    Jeff Addinsall

    Jeff AddinsallBraddon 2612, ACT

    • Verified

    Go Slow

    published
    Incentivised ReviewNo
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    Tina Anagnos

    Tina AnagnosFarrer 2607, ACT

    • Verified

    What a great experience!!

    published

    We shopped around and chose Capital Removal because the owner on the phone was very polite and accommodating. Some other companies had overseas call centres which is a deterrent. We booked in to move our 5 bedroom house from Curtin to Farrer. On the day of the move we had packed a lot less than we anticipated which made the job for the removalists. I rang the owner a bit stressed to tell him of this and straight away he reassured me this wasn't an issue and that his team on the ground would do it all. We were sent a large truck and 3 men who did everything without even one issue. Moving house is never fun, but the guys at Capital Removal made the experience perfect.

    Incentivised ReviewNo
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    Tim W.

    Tim W.Canberra 2600, ACT

    • Verified

    A shocker. Don’t be fooled

    published
    Incentivised ReviewNo
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    Caitland C.

    Caitland C.Dickson 2602, ACT

    • Verified

    A Truly Awful Experience

    published

    I rang and got a quote for moving out of a share house (not even 2 full rooms of furniture and belongings) and was booked in. At 10pm the night before the move was scheduled I received a text to say that they had been tied up in a large job and would come @ 4pm the next day. 3:55pm the next day I received another text to reschedule AGAIN as they had again misjudged how long other jobs would take. In the end I was forced to find other means to move as I could not wait. This service, or lack thereof, made my move ten times more stressful than it needed to be.

    Incentivised ReviewNo
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    • Verified

    Very smooth and professional process

    published

    4 bedroom and large rumpus room, as well as a home office in the granny flat. We moved from Red Hill to Yarralumla. The company was good from start to finish, highly recommended.

    Incentivised ReviewNo
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    cts

    ctsTownsville

    • 2 reviews
    • Verified

    A surprise quote increase at time of move

    published

    I was luckier than other reviewers, the removal guys were great. They arrived early and were efficient and professional. It took the estimated time. However when they arrived one of the guys called to say that his boss wanted to check it was ok that an extra $110 would be added to the quote because of a third person to help with the move. I hadn’t requested any specific nr of people, I’d been quoted based on the estimated time to move large furniture for a 1 bedroom apartment from Braddon to Phillip. The boss would have known you don’t have many options but to say yes, who can get a removalist last minute. Either the boss is bad at estimating the move time or is a scammer who uses this tactic to get you to book based on original quote

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    • Verified

    NOT HAPPY

    published
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    Kazbo

    Kazbo

    • 2 reviews
    • 1 like
    • Verified

    Incompetent & unprofessional - damaged my items, took 8 hours instead of 4

    published
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    • Verified

    Terrible customer service - avoid at all costs

    published
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