Caporn Young

Would recommend CY for both property management and sale - great job! – My mother has been renting her Fremantle unit for many years now with Caporn Young, and has been very happy with how the property has been managed by Sheridan. The sale was managed by Curtis, who was also a pleasure to deal with. He was amazingly responsive and made the experience as stress free as it could be. We would most definitely recommend CY for both rental and sale transactions.

Simply the best – We've used Caporn Young to manage our rental property. They have been fantastic! Marney our agent, is always keeping us informed with what's happening to the property while providing knowledge and experience to solve any issues to give the best result for us and the tenant. Show reply

What an amazing team. I wish I could give 10 stars! – We bought our beautiful house in Attadale at an auction with the help of Aidan and Lara. They were totally professional and helped and guided a couple of first time auction novices to secure our dream home. It didn’t stop there, we needed to lease the home for a few months until we sold ours, so we chose Caporn Young to help us. Within a week they… Read more ·  1

had found a perfect tenant and I can’t speak highly enough of the optimal care and communication with keeping our property exactly as we bought it 9 months ago. A huge thank you to Aidan, Lara, Nathan, Liliana and the beautiful Rimu. I would definitely recommend you all.

The worst experience ever when buying / selling a property. Agent blatantly distorted facts on the property ad then refused to rectify. Amazingly unhelpful salesman who never ever responded to a text message. Don’t use these people.

Pro's = Very personable team Before sales info was clear and professionally presented Con's = Inaccurate info advertised about my home Several important features missing from property profile I sent through the additional and correct information but it was not updated online as agreed Charged $3000 for advertising on three free platforms (for just over a week) No follow-up once property was sold

Overreach of responsibilities – If like me you are becoming sick and tired of companies overreaching their responsibilities then I hope you will be equally offended by this. Caporn Young request to know the following on their applications: 6. Don’t forget references for your pets, along with proof of registration, microchipping and vaccination. What business is it of theirs… Read more

if your dog is microchipped or not - in fact that whole sentence is none of their business. I am a landlord of 3 properties and if someone has a pet then it is not up to me or my managing agents to ask these details about their dog - the only thing I'm interested in is the size and if I feel uncomfortable - if they are willing to pay an additional deposit.

I'm tired of companies thinking they have a right to intrude on personal lives in the way that Caporn Young are doing and feel justified about. They even state how you should use neat handwriting as presentation is important in your application. Seriously, who are these people?

If we keep allowing these companies to behave in this manner we are slipping into a dangerous place within society and I urge other people to boycott such organisations as they are not worthy of our business.

I’ve used Caporn Young since 2013 as my landlord leasing agents when I moved out of my unit into a house. From day one they have been fantastic. Very professional but friendly. I particularly like how well they have chosen my tenants and how well they deal with my tenants. A great balance between protecting my interests while also looking after… Read more

the tenants respectfully. They also have excellent contractors on their books so I know when landlord works need to be done I can rely on them to do a good job at a reasonable cost. I thoroughly recommend CY as landlord leasing agents and property managers

Valerie and Steve are a Dynamic Duo. They work fabulous and tirelessly as a team. Valerie is very nurturing through the whole process and is willing to help with EVERY aspect of selling or buying your house. In fact, Valerie went that extra step in offering valuable advice for my daughter purchasing her new apartment. I could not recommend them more highly. Anne

We found CY to be honest friendly and efficient, it was a pleasure to deal with Steve, Mitch, Valerie and Melissa. The whole process happened much faster than expected and we are happy with the outcome, I would certainly recommend CY to anyone that wants to sell or buy a property.

Unprofessional property rental manager experience – Had an unusual experience with a specific agent, Liliana, who lied about contacting references, took days to respond to texts, calls and emails, took 120 hours to process an application, which wasn't processed at all. On my complaint of this unprofessional behaviour, the agent continued to state references were contacted, which they were not, by… Read more

their international reference check team which I'm pretty sure doesn't exist. Very strange and unprofessional behaviour. All of my references were waiting for a call including employers and the current landlord. All of them said they have had no contact. I called the CY office to ask about them using an “international team” to check references, lovely receptionist seemed confused and said no. Would have been fine, and polite, to receive contact stating the application wasn't preferred by the owner rather than a week that could have been spent continuing the search. From reading other comments, this is common behaviour from rental managers at this agency. It’s much easier to use your manners and simply let people know their application isn’t preferred. Avoids complaints and stress from the applicants.

Reply to my email stating concerns regarding being lied to by a professional: “ I’m sorry you feel as though there was a long delay in getting back to you, our usual turnaround time for processing application is 24-48 hours however this can stretch up to 72 when we have a high volume of application. We had 3 applications on the property and your references were contacted by our international team, so we spoke with and others we didn’t.” 120 hours is still longer than 72... pretty funny really to see incompetence shine through a lack of punctuation and incorrect grammar but still a crappy experience because I have time constraints in finding a rental, this wasted my week. In response to my google review, I was told I would receive contact from the manager soon, still waiting... I got approved for a property with the same agent in Northbridge last year but I ended up turning that down for a different property, but I felt confident it would be another great experience. Shame!

Summary: if you are looking for an agency competent with communication and honesty, it might be worth continuing the search to avoid my experience, which was honestly exhausting.

Disgusting used car salesman – I live in a stunning 4 apartment block of studio apartments. These clowns, [name removed] specifically allowed a family of four to move in and now just stuck her head in the sand when complaints are lodged. My wonderful next door neighbors moved out due to the noise, and still nothing has been done....Do not work with these used car salesman.

Terrific service - very professional – When moving from NSW to WA late last year, I rented a house in Fremantle through Caporn Young (Queen Victoria Street, Fremantle). From the very start, they were easy to deal with. My rental agent, Rimu Young, was consistently friendly, efficient, and professional. She is a valuable member of their team, and I would recommend her highly. Show reply

Totally Professional at all times – I chose by recommendation, Caporn Young to manage my rental unit. I have had rental properties over 40 years. Finally I have trust and confidence in a Property manager and the team. They give a whole new meaning to the word professionalism. Manners, constant communication and do genuinely care. Matters are dealt with asap. Special thanks to Loretta, Liliana and Nathan who have the work ethics I expect. Dianne. Show reply

Presumptuous and rude – I am disappointed to say that I attended a viewing for a unit on the weekend in Palmyra and was greeted by a very unfriendly agent from Caporn Young. I was very excited about the property as it was in my price range and in the area I was interested in relocating to. Not only did this agent barely introduce himself but he made it very clear he… Read more

felt that I was wasting his time. I approached him and told him I wanted to make an offer. He insinuated the unit was not in my price range and wouldn't let me make an offer. To assume someone cannot afford a property based on two minutes of interactions is not a good agent in my opinion. Will not be viewing properties with this agent again.

Amazing experience! – Rimu was easily the best property manager we have ever dealt with! Extremely diligent and super easy to deal with! Any issue we had was fixed in days!  Show reply

Rimu Hill: Best Property Manager to Date! – We have been renting for 8 years now and have not had a property manger as diligent, professional and friendly as Rimu. Enquiries are addressed promptly with clear communication between all parties creating pleasant leasing experience. All of the staff at Caporn Young are friendly and professional sharing the same work ethic.  Show reply

Very good Property management – we previously used a different property manager and we not very impressed with there service and charges. Caporn - young were recommended to us. What a breath of fresh air they have been, we found they rates very coemptive and there staff have always set a high professional standards. all our queries have been attended to promptly and even the… Read more ·  1

simplest issue was acted on professionally and promptly.

I would defiantly recommend Caporn- Young to any one who is looking for a professional property management team.

Blair has been a fantastic property manager for us.

Top notch property management – I had previously used many different property managers and struggled to find one that was proficient and knowledgeable enough to deliver consistent service at a high level. Caporn Young have an excellent team of dedicated professionals who always deliver on quality and service. I would highly recommend them to anyone requiring their services.  Show reply

All Class and Customer Service – We had an unfortunate event where the week prior to Christmas we were advised that unfortunately, the property we were leasing had to be re-occupied by the owner for urgent personal reasons. Caporn Young was brilliant and facilitated the process to the satisfaction of the owner and ourselves. They located a comparable property for us and… Read more ·  1

negotiated concessions on our move. Coordinated the property availability and we could not have expected nor asked for more.

They were attentive and helpful and contacted us several times a day with updates and help.

They treated us like friends and did all in their power to assist us.

We are delighted with how they handled matters and their standard of service needs to be known by other renters and owners.

A class act, with sincerity and care; and Lee was exceptional.

Peace of mind – Caporn Young managed our investment property in a very professional way. From the beginning their goal was to take only the necessary time and effort from us. If any issue, they were very diligent managing it. I really do recommend their services to all.  Show reply

People like Rimu Hill. Professional property manager! – have been living in Claremont with Caporn Young for nearly two years. Has experience with three managers, not a fan of the first manager, but the second was good. the last one Rimu, she is just so professional and always tenants-centered, Problem is being solved just so fast!

Maddison Martino: Outstanding Property Manager – High level of diligence, customer service, assistance, accessibility, reliability and accountability! Moreover, she delivers promptly adequate informations and finds solutions!

Simple, efficient and great service – Being the first time leasing my property, I was a bit hesitant about all the things I didn't know. However, my property manager Maddison Martino has been thorough in explaining the whole process to me and it has been a great experience. All of my questions and inquiries have been followed up immediately and I am still yet to lift a finger. I am… Read more

very happy with my decision to have CY manage my property and a special thanks to Liliana, Maddison and Dale for keeping me updated on its progress.

Great outcome! – Liliana and her team pulled out all stops to help secure a lovely home recently for a valued client. Everyone was happy with the outcome. Thank you Caporn Young for your prompt and professional service. Carina/Perth

5 stars isn't enough! – If you've ever had a negative experience with a property manager or agency before then Caporn Young are the team to reinstate your faith. After falling victim to poor service, broken promises and generally unprofessional behaviour from a previous agency I have been overwhelmed by the difference in what is accomplished by CY, the ease it's done in… Read more

and their can do and will do attitude. They've gone over and above for me in resolving multiple outstanding issues, always kept me up to date with progress and never failing to do it with a smile. To say I'm over the moon with my decision to use their services is an understatement and I will be singing their praises to anyone who'll listen. Thank you CY Property Management.

Great Team – After having my property managed by another agency for the last four years, I returned to the CY team about three months ago. I would like to thank Liliana Talemaitoga (Business Development Manager North), Maddison Martino (Property Manager) and Dale Stewart (Leasing Executive, Western Suburbs Specialist) for their professionalism and… Read more

efficiency, as well as for their friendly and helpful manner.

Dale was able to lease my property quickly in a very difficult market and both, Liliana and Maddison, were extremely supportive and pro-active under difficult circumstances in finalising bond negotiations that had been left outstanding by the previous agency. They both went the proverbial extra mile - and more. Communication was excellent and they responded to queries promptly. Thank you, Liliana and Maddi. I look forward to a long-lasting professional relationship with you and CY.

Professional and efficient – Caporn Young manage our investment properties and they do so excellently. They communicate well, and on occasions when there are issues, they are pro-active in trying to resolve them. I have found the property management team to be professional and efficient in what they do.

Reliable, Responsive and Trusted – Blair Kemp and more recently Brooke Simpson and other members of the CY Team have been helping to manage our property on our behalf, for several years now. Leasing hasn't always been easy but this has been more a reflection of the volatile (rental) market and our current personal circumstances (living overseas) rather than the service levels… Read more

provided by CY. We've always found Blair (& Brooke) easy to deal with, professional and at the same time personable and we have a huge amount of trust and confidence in them acting on our behalf and with our best interests in mind. We would therefore highly recommend Blair (& Brooke) to others planning to lease their home.

Excellent service from Blair at Caporn Young – I have been with CY since 2009 and the service and end result has always been excellent . Thoroughly recommend them .  Show reply

Incopetent, lack of service, lack of care – I leased my property through Caporn Young Claremont and the service was terrible, with a complete lack of care from the property manager. I couldnt recommend them to anyone.

Professional and Great Services – The team at Caporn Young Fremantle are really professional and friendly. They are available for appointment to discuss issues in person and offer good, professional advice.  Show reply

Incompetent and Expensive – I rented out my property through Caporn Young Fremantle. I then wished to sell the property at the end of the tenants lease. The tenant claimed the property was filthy when they started renting, refusing to pay for a professional cleaner at the end of the lease. Caporn Young claimed we could take this amount out of the bond. The tenant then… Read more

disputed this amount in court and won and I was out hundreds of dollars because they contracted an expensive cleaner. All their contractors were expensive. Had I known I'd have to pay for the costs of cleaning, I would have cleaned myself, the tenant left the property in a rather good condition save for some dust. They charged for over 6 hours of cleaning at a high rate, no wonder the tenant disputed this. They obviously had a lower standard from one tenant to the next, but when I wished to sell the place they tried to get the most recent tenant to pay and lost. They should have absorbed the costs and not pass them on to me because of their earlier incompetence.

Unprofessional – They are so unprofessional , we had to deal with so many different stuff whenever they contact us. They are just so painful