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Captain Green Solar
Unhappy customer
I had the displeasure recently to contact captain Green and the call was answered by troy Melville.
Whilst the call was smooth i felt that I was being pressed to purchase on the day.
I accepted a proposal of a 10 kw system which I was guaranteed would fit on my roof.
On the day I was informed that we could only fit 20 cells on our roof.
After many unanswered calls to troy and many calls to the office only to be told that he wasn't in the office we have been left with a much smaller system at not much of a price difference to what we were origin...Read more
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My review is true in what I say
We have had solar installed by this salesman and he was great and very informative and exsperenced in what he knows about solar and I have recommended heaps of friends and family to Aaron and he has sold them great systems as well I have no hesitation in recommending Aaron to anyone that Is thinking of getting solar this sounds like an in-house things between sales people
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Poorly trained sales management
Do not purchase solar from their sales person aaron scott as he is unprofessional and does not care about customers when he accidentally called from his mobile and overheard him talking badly about customers, it says slot about this company for keeping someone as incompetent like this to deal with customers.
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Spring F.Illawarra, NSW
- 2 reviews
- 1 like
- Verified customer
EXCELLENT SERVICE
I wasn't actually around for the installation but I found the lead up to installation and the after sales service excellent. Phil was quite ok for me to ring him several times post installation to ask questions about how to use and understand the inverter. I was very impressed. Pre sale they were excellent as well. And the price was a lot less than 2 other quotes I had. I would definitely recommend them.
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Penny CoxSydney, NSW
- 2 reviews
Very Impressed. I would definitely recommend Captain Green Solar
I was very impressed with the Captain Green Solar team from the initial quotation through to the installation and follow-up.
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Alan R.North-West & West coast, TAS
Fills our needs to a tea
We found the company more than accommodating with our needs as there was a panel delay only due to Covid we were offered a satisfactory outcome ,the installation on the day went quickly and professionally i would recommend the company to anyone interested
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RatnaSydney, NSW
They make it so simple and easy
From the beginning, its very easy. clearly explained the process, costs, time lines, what do we get, they gave options to choose ( I did my market research, so I know what I want), they came back with a sweet deal to clinch my job. In all the guys, the installation took place with in 2 week from day of booking. Installation was dome professionally and it took 6 hrs for the full install. It was my energy company which took too long to fit a net energy meter. . excellent work guys. keep up the good work.
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JamesSydney, NSW
- 7 reviews
- 5 likes
Nearly paid it off already!
Purchased 7.9kw system in Nov 2019. The service was top notch, paperwork completed and installation efficient.
12 months on I have had some small niggles with the Growatt inverter (changing to daylight savings time, connecting wifi and a software upgrade) but Growatt were fantastic. Their engineers are based in Sydney and prompt.
I was averaging $750 power bills and now I’m averaging $300... so in a year I have saved nearly 1/2 the cost of the system.
Very happy so far and haven’t needed to call them back for any warranty etc...
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Nicholas BSydney, NSW
Awesome help
Spoke with dean offered all the advice i needed and set me on a good path with little to no hassel at all highly recommend
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Nikki NighthawkkSydney, NSW
- 3 reviews
Excellent all-round service
These guys were great from go to whoah. The person who gave me the quote was very clear about the service and the products used and gave me plenty of information to help make a decision. The price was excellent comparatively, and they easily accommodated my request to change the inverter to a different brand. The installation was painless and professional, easily booked for my place in the Blue Mountains, and looks to be an excellent job. All the paperwork was easily completed, and all warranties promptly provided. Can't fault this company.
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Should have done it earlier
Not knowing much about the process the company was so helpful explaining the process and what happens at each point.
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So 1
- 2 reviews
Excellent service
The installation were very easy. They explain very clearly. The installer very good, on time and clean up after finished.
The price is really good, best company ever.
Would recommend for anyone
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Louise
- 2 reviews
Absolutely fantastic company to deal with
The team at Captain Green are very knowledgeable and are very professional. All stages of this process went according to plan and happened as they said it would. The installation team were fabulous and were very courteous. We have had no issues and I highly recommend the team and the product is working perfectly.
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Worth service
Worth service I have seen.first they did make problem for installing. After 10 month I found they did not install part of inverters. Wifi is missed and they don’t cate doe it. I did contact manufacture and supplier for solving this problem and still they are working on it! Problem has not fixed yet!
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Fortunato L.Sydney, NSW
- 5 reviews
Excellent experience
The process was made easy and understandable by Damien, he has been very helpful throughout the process and explains how solar works to be bought back and vice versa. I am happy to recommend Captain Green Solar to family and friends.
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Brendan
- 2 reviews
Great solar installer
Great communication throughout the whole process. Excellent installation and friendly people. I cant comment on after sales support as i have had no problems at all with the system. Recommended. Also from signing up to install was very fast.
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Excellent service highly recommended
Very friendly service highly recommended panels installed perfectly no issues had no issues with capital Green solar they also helped me with finance and all the paperwork and excellent service
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Very impressed with the service,they were professional and new there product,
Very impressed with there service,they were professional and new there product,the crew were really nice and polite and worked solid for hours installing our 27 solar panels for our home.
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JohnSydney, NSW
- 2 reviews
- 1 like
Good price. Quick install. Highly recommended
After agreeing to go ahead with the solar it was installed really quickly. They did a great job with Installation and everything is working great. I've been using captain green for over 7 years and highly recommend them
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YvonneMid North Coast, NSW
This is awesome. Making money while we are at work
Captain Green - thank you . From the first ph call to completion, great service , great price , great product. And a thank you to the tradies who did the installation- very professional
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Questions & Answers
Daveasked
Is Captain Green still around and if so why doesn’t someone answer there phone?
1 answer
Captain Green SolarCaptain Green Solar
Hi Dave
Yes, we have been operating since 2009.
Apologies if you had difficulty getting through to our Customer Service Representatives. Due to an overwhelming number of calls, we may have not been able to answer your call in a timely manner.
As an alternate option, please do email info@captaingreen.com.au with your query and we will get the relevant individual in touch with you.
Kind regards,
CGS Team
Details
Category | Physical Shops, Solar Panel Installers and Solar Retailers |
---|---|
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Member | Yes |
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