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Captain Green Solar
My 7.7 Solar System and now my 10.1 solar battery
My Solar System was supplied and installed professionally. Great communication and professional I've had 5 of my friends go with them and we are all happy with captain green.. Thank you so much captain green the best solar company in Australia
Honest and ethical advice
I wanted to instal solar panels but was worried that a huge gum tree on my neighbour's property, which gum tree blocked the north side of my house would shadow all panels on the north. Lisa emailed me photos which showed the gum tree casting shadows over the proposed panels in all seasons. She advised that it was not cost effective for me to instal solar, given that I live alone and my electricity bills were not high enough to justify the costs of solar. I am very impressed with her honesty and ethical conduct.
- 2 reviews
Great service
The solar panels were working well. There was a bit of hiccups in the beginning but the company has follow up promptly and issue was resolved. Very responsive and responsible.
Can't ask for more !
Got my system installed 1 week after paying the deposit :)
Starting from the sales process everything went well and beyond expectations , all my questions got answered in a perfect timing , all this credit goes to Lisa Brown from Captain Green solar who made this journey easier that I've expected
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Customer Support was great
Purchased a new house with solar panels already installed - was able to chase up the details (including warranty information) promptly and with too much fuss. I now know exactly what I have installed and how it should be performing.
Nightmare!
Signing up with them has been the worst nightmare. We signed up as a group of more than 4 houses and everyone has had issues.
Called them multiple times, but apparantly they only receive calls to be escalated and promise an immediate call back, which has never happened. We have been trying to call them since September.
There has been leeks from the roof and our builders are happy to look into it but since there was solar installed, they require installer to inspect to see it there are no gaps from the drilling in of the panels.
Funny thing is w...
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BEWARE
2 weeks and still no deposit refund. BEWARE, after wasting our time for weeks only to advise my wife cannot install due to stock. Refund our deposit captain green solar
- 11 reviews
- 5 likes
- Verified
no after sales help
I had a 10KW system installed on the 03/06/2021, my next electricity bill doubled to what I had previously, they sent a repairer out who spent half a day fixing and then had to send him back to fix again, I just received my next electricity bill and find that 80% of my solar generated electricity is pumped into the grid and 20% is usage, the bill shows that over 94 days through the day I used 510 KW and at night we used 1800 KW, I spoke to Luke and he found it funny and said yeah thats about right, told me to pay an expert to check it to see if there was any problems at my expense, also said no one would be bothered listening to my problems when I said I was going to the ACCC and Fair Trading, buyer beware and dont say you werent warned
- 2 reviews
Had great service, even with border lockdown as product had to come from across border. Thanks
The crew that was contacted to do the work in Queensland were very efficient and professional, job done in 4 hours as promised, would recommend Captain Green for your solar product.
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Great local Sydney solar provider
Knowledgeable consultants that tells you the best system for your needs rather than just trying to make a sale, provides great after-sale support, and generally caring for the customer's needs.
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A comprehensive set of solutions to something I thought may be complex.
Captain Green were able to plan our solar installation in a no fuss way, anticipating questions as we went along. I was happy with the offering they came up with and their installers did a great job. Happy to have taken the recommendations of two seperate friends for Captain Green
Prompt replies and good service .
Prompt replies and good service . Just had it installed a few weeks ago. Took half a day. Installed by CEC accredited subcontactors. Seems to be working fine. Nice app to monitor solar generation. Awaiting the electricity company to install a smart meter so that I can return some electricity to the grid.
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good service
installation as per the plan, good courteous and professional workers.
No complaints on the work done.
I would recommend this installer to my friends if necessary. Heard about them via a friend.
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Good communication
Very efficient, friendly and communicated with me throughout the process. The installer was very knowledgeable and a joy to deal with. They left the place neat and tidy. Highly recommend
Fantastic service! On time and very neat installation.
Fantastic service! On time and very neat installation. From the time of enquire to the actually installation everything was handled very professionally. I would recommend them and use them again.
Questions & Answers
Is Captain Green still around and if so why doesn’t someone answer there phone?
Hi Dave
Yes, we have been operating since 2009. ...
Read more Apologies if you had difficulty getting through to our Customer Service Representatives. Due to an overwhelming number of calls, we may have not been able to answer your call in a timely manner. As an alternate option, please do email info@captaingreen.com.au with your query and we will get the relevant individual in touch with you. Kind regards, CGS TeamGet an answer from our members and Captain Green Solar representatives
Details
Category | Physical Shops, Solar Panel Installers and Solar Retailers |
---|---|
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Member | Yes |
Clean Energy Council Recognition | Approved Retailer and Member |
Solar Connection Type | Grid-Connected and Hybrid |
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