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The solar battery installation was very well done it quick and neat Show details
I was called by Justin and we quickly agreed on the best solution for me. He was able to call up my property and with a copy of my power bill offered the system I was expecting. The installation and fit of the unit was faultless, my garage was cleaner when the workman left than when they arrived. I will be recommending Captain Green Solar to anyone looking for solar panels and battery systems.
As I have in-depth information on the wholesale cost of Solar Panels, inverters, batteries and all accessories, I know exactly how much solar installers are making. They take ALL of the rebate, and it covers the entire hardware cost. Amazingly, each quarter as the rebate drops, the hardware prices fall by the same margin! So the price of the quote… Read more
is at a minimum, the amount of profit these companies make. Now I'm happy with my Solar Green price ($7000 + $500 extra on the day in cash to enable backup on 1 circuit only!!!), that's a lot of money to pay for a 5-hour battery installation, but due to demand, everyone else wanted 10, 12, 15k Ridiculous money, as the battery won't last long enough to cover the cost. Everyone in solar is getting rich off the back of government rebates.
I managed to get a Foxess 3-phase 15kw inverter, DC coupled (Not AC), meaning one of my solar arrays is directly connected to the Foxess Inverter. This is a good thing, more efficient, etc. My other array remains connected to the house first and also charges my 42 kW FoxEss LiPo battery. (FoxEss is rebranded as 1 KOMMA5 and Energizer Solar). Don't pay more for the same; they are fancy ads for German engineering, it's THE SAME. Also note there is a new version, larger batteries, so buy less to get up to 48KW on 3 phase, worth buying.
As for the actual installation, it was a very rough job. Misinformation was a major factor. I was told the Battery and IVerter could be 5m apart, and I could pay extra for 6m... NO, the MAXIMUM cable length was only 3 meters. Meaning that I had to put the inverter on top of the battery. No big deal unless your fuse box and existing solar cabling are 5 meters away. Conduits everywhere, extra conduits for return power in case of backup, etc. While conduits are ugly, but necessary, pushing through a man-made hole in the plaster is not the way to install; they should have put a plastic box with conduits running into it, then in the wall. Lazy, cheap, nasty installer. Solar Green contracts out the work to the cheapest bidder, the same as EVERY SINGLE solar installation company that calls you.
They also fail to mention that every circuit breaker in your house has to be TYPE B, i.e., support DC detection, etc., if you want to run a backup circuit. And the exorbitant cost of installation is around $300 an hour! No thanks. I did pay 500 cash on the day for the backup switch, and AC cable back into my Fuse box to backup 2 circuits (Out of 35). If your house is being built NOW, it will have these types of 25-dollar RCDOs, but at installation time, they start at $50 plus about an hour's effort each.
I should have been a solar sparky!
Recently Had 2 new 30kw battery systems installed to add-on to my existing Solar setups. Had a couple of issues with Firmware and charging, so far the communication has been quite good between the electricians and Captain Green tech support team. Jason has been great and very quick to respond. Show details · 1
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Made contact with John at Captain Green Solar again after using their services 8 years ago when they installed my original 6.5kw solar panels which has performed without any issues. I made contact with John Smith at Captain Green Solar to see if they could add another 6.5kw solar array on the roof. John went above and beyond in providing me… Read more · 1
detailed and calculated outcomes on how the new system would work. The quote was structured and detailed on parts and explained all conditions with warranty. The 6.5kw solar panels were installed by a great team in a timely manner all certificate's signed all apps set up before leaving. As per Johns calculations my electricity production has increased my batteries are filling to 100% in winter all in all a great company to deal with. thanks John again for a terrific job
Latest follow-ups
I recently had a 42 kWh battery installed, and Watson coordinated everything from the initial quote through to the completion of the installation. His service was absolutely fantastic! Watson demonstrated exceptional professionalism, clear… Read more
communication, and ensured the entire process was smooth and stress-free. He is truly an asset to the organisation, and I greatly appreciate his dedication and support. Highly recommended!
Follow-up · to date every expected My main aim to not to send to grid from solar generated power. use all and buy if required
They took the deposit and disappeared, never call back, dial customer service number on the quotation but divert to an unknown company and mobile phone but never call back. This is a scam STAY AWAY FROM CAPTAIN GREEN SOLAR Show details
Follow-up · The quotation timeframe was 4 weeks. The deposit amount was $100 Written 3 emails, call the 1300 number hot line on the quotation but the call divert to a company has nothing to do with Captain Green Solar. Send them 4 text messages but no reply. Call them at least 5 times on 0485 935 883 under the name [Name Removed] ( I'm sure this is not his real name). This company setup to scam you. Stay away from this company
In-depth reviews
We have purchased a new solar GROWATT inverter from Captain Green Solar. We have been waiting for 7 weeks to get it installed. We have made at least 20 phone calls t ocustomer service, left messages but to no action. On a couple of occasions (including calling via sales), the staff promised to call us back but had not done so. We have lodge a… Read more
complaint via their website and have not heard anything back. We are terribly disappointed as we have been customers of this company since 2019. We now have the new inverter supplied by them (all paid for including costs of installation) but with no means of installation. It really felt like a scam which they denied. They have not kept to their contractual agreement which is to sell the unit to us and have it installed by them. We will be escalating this issue to the Office of Fair Trading in Qld and also ACCC. Extremely poor customer service!
Latest! Issue finally resolved. Nathan of customer services was extremely good to solve all our issues promptly. Installer was good. Mia was not good, she made promises but never hear back from her.
We recently had our solar battery installed this week, and the entire experience has been excellent from start to finish. Before choosing a provider, I took the time to do thorough research and compare different options, ensuring I understood the products, warranties, and installation processes available in the market. After evaluating several… Read more · 1
companies, I approached Captain Green, and I’m glad I did.
From the outset, Matt was incredibly helpful in guiding me through the selection process. He took the time to understand my energy usage patterns, future needs, and budget, then recommended the battery solution that would best suit my household. I had numerous questions about performance, compatibility with my existing solar system, and long-term maintenance. Matt patiently addressed each of my concerns in detail, offering clear explanations and ensuring I had all the information needed to make a confident decision.
I would recommend Captain Green to anyone looking for a reliable and professional solar and battery solution provider.
Captain Green experience from Quote to Installation and then Follow up – Alex Smith has been professional, knowledgeable and helpful from our first contact. Attentive to details and quick to provide detailed quote and arrange everything step by step with a full explanation. Raed, the installer was also professional and helpful and the installation process was done with what appeared to be ease. The only issue was a… Read more · 1
problem regarding noise in extremely high winds during a storm; however this was attaended to. We have had to have a roofer come and inspect the new colourbond roof' however on finding nothing wrong with their installation of the roof they inspected the southern end brackets for our western side solar panels and discovered two loose screws- that probably accounted for the intermittent banging (metal on metal sounding) during the storms and we have not had any issues since then. Resetting the Growatt inverter is not a particularly easy task- however upon getting a new modem/router we managed after a few goes to have the inverter connected again.
Positive reviews
Justin our sales representative was very polite and responsive. He got us a great deal and organised an efficient installation with a great installation team - (Habib was honest, friendly and reliable)
I recently had a solar battery installed by Captain Green, and I couldn’t be happier with the end-to-end experience. Both the service and installation teams exceeded my expectations. Stan was my main point of contact and made the entire process incredibly smooth. Eva coordinated the installation very well. The installers were efficient, tidy, and good workmanship.
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Eventually, our installation was completed ! Oliver persisted until it happened. The end solution has lead us to a supply of electricity IN CREDIT ! The original solar panel installation success was why we went with Captain Green. So when we went… Read more
battery install, they were our first choice. The quotation process was questionable because Captain Green do not offer on-site survey of the proposed installation; reliance on digital details was cumbersome.
Follow-up · No issues to report. System is operating as expected. Battery was definitely a great option.
Negative reviews
I had solar and battery installed but not completed, have paid the full amount now they will not come out to complete the job and won't return my call... I have called about 50 times... DO NOT USE THIS THIS SUPPLIER.... I DONT RATE THEM AT ALL. FEEL FREE TO CALL ME FOR ANY QUESTIONS... [Content Removed] Show details
Extremely disappointed with this vendor. I purchased a solar system from them and waited over 3 months for installation. After finally being installed, both the battery and solar system have not worked as expected. I raised a support ticket and followed up twice, but after another 3 months, I still received no response. It’s clear they do not… Read more
have a proper support team — they just sell the product and disappear afterward.
I do not recommend this vendor at all. Save yourself the frustration and choose a company that actually supports their customers.
Signed a contract offer from captain green solar and after 4 months was told they won’t be installing my system and missed the government rebate as did two others and still have not received my $1000 deposit. Was told for another $6000 they can install it. Stay away from captain green solar Show details
Follow-up · Their response and their actions towards customers and to let people know when their systems are being installed was absolutely unacceptable. I would never ever let them do a hob for me Take your deposit money without any intention of doing the job
Recent reviews
I had a great experience with the support I received for replacing my faulty inverter in NSW. Captain Green Solar support team is the best. Parker and Carter were extremely helpful throughout the entire process. They followed up multiple times with Growatt to ensure the warranty replacement was processed and kept me continuously updated at… Read more
every stage.
Their communication, persistence, and customer service made the whole process smooth and stress-free. I really appreciate the effort they put into resolving the issue and replacing the faulty inverter.
Thank you, Parker and Carter, for the excellent support!
I just had my solar system installed I recommend captain green solar to every one very helpful and prompt service especially Watson who attended to all my never ending questions all the time very professionally
had an inverter issue and trouble getting a response from the service team until until the issue was escalated by Parker and it was then resolved within the hour. Many thanks Parker Show details
Fantastic service from Stan from start to finish. Quick, easy service and the most competitive quote we found. Also thanks to Eva who helped make the booking in of services to seamless. I friendly helpful team who were happy to go the extra mile to answer our questions and followed up on any queries we had even after the installation. Thanks guys!
I have recently installed a battery to complement my previously fitted solar panels. Both systems were fitted by Captain Green. I have no hesitation in recommending them, as the quality of their product and professionalism of their staff has been impressive. The whole system is working faultlessly. David was most helpful. Show details
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David and Eva were great to do business with. We had solar and a battery installed. The installation team were fantastic, polite and did a great job. I can highly recommend Captain Green.
Excellent service. They even addressed concerns after the battery was installed regarding the installation location and sent the trchnical team again for inspection. Justin amd Nathan both assisted during sales and post sales as well. Highly recommend them. Show details
I have been dealing with Captain Green for maybe 8 years. They installed my 1st and 2nd sets of solar panels and their back up has been Great. I have now been dealing with Justin in regards to installing a battery system and he has continued the excellent service. He explained all that was involved and spent considerable time finding the correct… Read more
position for our batteries in our cluttered back area. I recommend him and the company for honest, friendly and helpful service. Dennis
Justin was very responsive and helpful throughout the process, always quick to answer questions and provide updates. The installation team also did a great job: efficient, professional, and left everything clean and tidy. Overall, a good experience so far and I appreciate their support.
Inquired about getting solar battery installed. Justin was very easy to talk to and deal with. After phone call email him all the necessary documents and few days later everything has been approved. Didn’t even took 2 weeks to get battery installed. Efficiency at its best. Thanks to Justin and Captain Green Solar. Show details
The installation was incredibly quick—the crew arrived on time and had the system up and running much faster than I anticipated. Their professional service was evident throughout the day; they were respectful of my property, kept the workspace clean, and clearly knew exactly what they were doing. What really stood out, though, was their excellent… Read more · 1
customer service. They took the time to answer all my questions and made sure I felt comfortable with how the system operates before they left. If you’re looking for a hassle-free transition to solar with a team you can trust, I highly recommend Stanl for any of your solar needs
I’d like to share my appreciation for Nathan from Captain Solar Green. He was extremely helpful in assisting me with resetting my offline device. Nathan was patient, knowledgeable, and made the whole process smooth and stress-free. He explained everything clearly and ensured the issue was fully resolved. Great customer service and support—thank you, Nathan!
Tom (customer relations), Jerry (operations) and the team were very helpful and responsive on email. A huge shout out to the sub-contractors that installed the job for us (Adamson Electricians) they were absolutely amazing and went out of their way to tidy up and go above and beyond for the battery installation. Show details
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