Car Mods Australia

Like everyone else... they took my order without stock, made me wait for over a month and now making me fight for a refund! DON'T use them! told me three times it would be sent today over different weeks.. poor business model and poor people

Not a good experience. Car Mods Australia took my order for an item that was not actually in stock, with the real availability buried in small print. When I cancelled because I could not wait weeks for the part, they tried to charge me a 15% restocking fee. The item was never sent to me. It had not shipped. It was not in transit. I never… Read more

received anything. So what exactly are they “restocking”?

In my view, this is poor and misleading customer service. If an item is not physically in stock and ready to dispatch, that should be made extremely clear before payment, not discovered afterwards.

I would avoid ordering unless you call first and get written confirmation that the product is physically in stock. Otherwise you may be charged a cancellation/restocking fee for an item they never supplied.

Car Mods Australia recommended incorrect springs for my 2017 Porsche Macan GTS through their own part-selection tool. I trusted the recommendation, ordered the part, and booked it in for fitment at a mechanic. The error wasn't discovered until my car was already disassembled — leaving me with a $1,000 labour bill for work that couldn't be… Read more

completed. Their own staff acknowledged the wrong part was recommended on two separate occasions. Despite this, the best compensation offered was $100 store credit — later revised to $350 after I pushed back — neither of which comes close to covering the actual loss I incurred through no fault of my own. If you're ordering parts for a speciality or European vehicle, I'd strongly recommend verifying compatibility independently before booking any mechanical work. Relying on their platform's recommendations may cost you significantly if it gets it wrong.

Car Mods is TOPS – Dealing with Phil Gow is professionalism representing your Company, the guy advises, tracks recommends on information for purchase and ensures your goods are on track with a positive persona Car Mods sends out adverts daily and to feed my car… Read more ·  1

addiction! What would be great is that if you cannot answer the phone in 5 minutes do not let someone wait unanswered for 10, car purchases could arise from someone leaving you in their wake, and you immediately/spontaneously want to purchase your upgrade! It could be your loss if the thrill is allowed to chill too long! Think about it and the market your aiming for, you may consider some Audi aftermarket parts. These are just some thoughts, I've dealt with you guys when I was into Japanese and feel uncertain about other dealers,oh I'm a 66 year old gearhead ,do you have Senior discounts.....Got to try something, go for it guys we hate the EV's!

I would not buy any products from CMA. Their delivery is terrible, they advertise its in stock via International DC, approx. 2 weeks. I have been waiting for parts for over 2.5 months for a Dogbone insert mount, which when i spoke with the Sales… Read more

team they assured me that it was the right part for my car, i got it with a 10% discount, then when i tried fitting it, it was the wrong part. Under their 100% fitment guarantee, yes they will take the incorrect part back then, i had to pay for return shipping to them and then they wanted to charge more Shipping costs and the full price of the correct part, not discounted part price i had on the first part. I have spent nearly $9k on parts from them, and they were basically, "well thats the way it is". Well no, if you are assured that the part will fit by CMA, if it doesnt, they need to fix it at their cost, not ours. Last year i ordered an APR Coolant pipe, which I was told two weeks delivery , ended up being nearly 3 months, i rang them about 6 times, with every time, we cant do anything about it. Well you can, you can put on your website that its 2 months delivery the, i would of got if from someone else. I hope CMA read this, as i will not be buying anything from them again, and if anyone else reads this, please take caution as, they have no control of their stock levels, they just want a sale, and when they have your sale, their follow up customer service is absolutely rubbish. So beware of CMA !!

My name is Maciej KL please read this carefully before you order. AVOID AVOID AT ALL COSTS. They take your money and you dont get your parts. I been waiting close to 6 WEEKS for a CUSCO ENGINE BRACE FOR MY ZD8 and now my build is delayed because of their sloppy slow service. It feels like they go mine the steal for the part and then manufacture… Read more

it in some far off land.

I WANTED TO GIVE AN AUSTRALIAN RETAILER A GO AND I REGRET THIS DECISION AS ITS BEEN A HORRIBLE EXPERIENCE

SHOP AT BLACKHAWK JAPAN INSTEAD. JUST GOOGLE THEM THEY ARE AT LEAST 30% CHEAPER AT A MINIMUM.

They actually have real reviews from millions YES MILLIONS OF Customers around the world.

IM TALKING DECENT JDM BRANDS LIKE HKS, BLITZ GREDDY AND MANY MORE.

THE ONES YOU DREAM OF PUTTING ON YOUR RIDE NOT AUSSIE SHIT LIKE WHITELINE ETC.. JAPANPARTS ARE WORTH A VISIT TOO YOU GET A FREE SUBARU TOWEL EVERY TIME YOU ORDER.

DONT shop at a site that treats you like crap, takes your hard earned doesn’t deliver the goods and asks for a review.

This bloke who is so proud of attaching his name on the review email he sends you asking for a review . I dont care your name your overweening, supercilious tone in your petulant HUBRISTIC EMAIL YOU SEND. I know you have no idea how bad your company is. Oh

THIS IS IMPORTANT. THE EMAIL HE SENDS ASKING FOR A REVIEW IS HIGHLY MISLEADING AND INDICATIVE OF A BUSINESS WHICH HAS BEEN HAMMERED BY BAD REVIEWS. THE EMAIL he sends you is a BLATANT Fishing EXPEDITION to gauge how shit they have performed before your write a review like this.. Nice try there brains trust !! Bet you that sounded like a good idea at the meeting you had to discuss bad reviews. Went had lunch afterwards for the rest of the day and slapped each others backs. Great job team !! It shows how sneaky you are. IF YOU TRY TO GIVE CMA AND THEIR MATE You know who you are champ. LESS THAN 5 STARS IT TAKES YOU TO A COMPLAINT FORM WHERE THEY HANDLE YOUR ISSUE BEFORE YOU GIVE THEM A HONEST REVIEW.

This mob don't stock parts - you order and pay and then they source the parts from elsewhere . Ordered a set of plug leads on 5/12/25 for a xmas present THEY did not arrive until 9/01/26. CR#P SERVICE IS A UNDERSTATMENT. Show details

Bought a reputable brand crash helmet online from this Mob, used the fitting chart to ensure correct fit, once received helmet didn't fit! Tried to return it, won't accept it because I tried it on! How else do you know if it fits? Would not recommend this company

Ordered an ARB Fridge latch assembly. Two months later order hadn’t arrived and I had heard nothing from them. Contacted them and was told - sorry, we can’t source that part. Nobody ever reached out to let me know this. Couldn’t use my fridge on a camping trip I’d been planning for. Extremely disappointed in their lack of courtesy and communication.

Have used these guys before been good. Had one issue with an order that they have got in touch and fixed the issue. After talking on the phone and giving good customer service I would use these guys again. They do have good deals and can get good products

Absolutely HORRENDOUS customer service. They advertised parts that they said would fit my VW Amarok. Took longer than stated to deliver. Then - the part didn't fit. Called them to ask how to return and was told I needed to send an email WITH PICTURES of how it didn't fit to "prove it was the wrong part. Who does that? BTW look at their return… Read more

policy before you buy ( I wish I did). It says: "Items that are available for return will attract a 15% Return Fee when refunding via your original purchase method. You can opt to instead receive store credit applied to your customer account for 100% of the original purchase price." So, even if it's their screw up, it's going to cost you!

Don't order anything from them if you want it within a month. After waiting with no response for a week, I chased my order up, calls to answering, emails to 3 day later responses. Got promised dates for the product which turned out to be lies. Asked for a refund and they said it will take 24-48 just to process with the supervisor. Absolutely… Read more

useless customer service. I imagine this company just keep the money in there account earn a little extra before having to refund. If I could give zero stars I would. Never again.

AVOID AT ALL COSTS!! - Item listed as in stock, so I placed an order and paid immediately. 48 hours later I was advised that item is not in stock and it will be 3 months + for delivery. I emailed the sales team to request refund. I received an automated email the next day to advise that they are too busy to respond at the moment. To add insult to… Read more

injury I received my first sales email from them with the tag line of - You Name It, We Have It. (What a Joke) No response from anyone after 4 days so I made a claim through PayPal who thankfully processed my refund immediately. That's why I use Paypal to protect me from poorly run online businesses.

Staff very friendly Reasonable price But giving false misleading information when you order parts Eg… parts wil arrive with in 7 days if I order today , than be told after 7 days it will be a month away but yet still waiting on parts may take longer on backlog. And now can’t confirm when they will be sent over and there supply number is unable… Read more

to be reached .

So I will be cancel the the workshop And won’t be attending the track day anytime soon, Next time I might just order online direct. I will delete this if car mods Australia Gold Coast actually follow up on there supplier and give me a eta , only takes 4 to 7 days to get parts from the USA

STRAIGHT UP FRAUD! short and simple. I purchased the R34 LED lights, details below. Your Order Number is #1000349397 (placed on 2025-05-23 11:54:57) Brand Description SKU ETA Qty Price Boosted International LED Front Indicator (Skyline R34 99-02) - R34 LED Bundle (Fog/Reverse, Boot Light & Front Indicators) No (Indicators Only) BI-49966-VAR-01… Read more

Dispatched in 3-7 Days 1 $768.18 Subtotal $768.18 Shipping $87.62 Grand Total $855.80 Amount Paid $855.80 Balance Due $0.00

Ordered them on 5/22/25, i received two plastic trim pieces for a dashboard. many many calls and emails later, nothing! The last time they claimed it was shipped to wrong customer. Yeah sure!

Also found out this stuff is from China! the box with the plastic trim pieces came in still had the china labels on them.

I am reporting these guys to the US Federal Trade Comission (FTC) for investigation and Australian Competition and Consumer Commission (AOCC). I have a feeling this is a constant scam they run.

Problem with them is they never contact you and let you know if they dont have product in stock. You have to chase them again and again just to find out the status. A lot time of wasted. Not a pleasant experience. Ordered a product in May which shows in stock on their website then I waited for a week and nothing happened. Had to call them to find… Read more

out they didnt have the stock. Then wait for another month, called them and they said they got product but waiting for me to confirm. After I confirmed, another week after, still nothing happened. Called them again and they said they dont have the product. Two months passed. What a waste of time buying things from them.

Have ordered a few items from CMA. Have always had positive results. My last order had a two month waiting period so I tried to cancel the order via email, had no reply. However, after contacting via phone, order was cancelled and received refund within 2 days. I have nothing but high recommendations for this company. Dont be lazy, phone customer service if you have an issue. Show reply

Have been trying to get a resolve now for several weeks for a poor product. Bought a jeep wrangler tow bar kit, the ball was the wrong size for the hole in the tongue and the wiring is incorrect and the left indicator doesn't work after install. Have repeatedly tried to get this resolved but am now just getting ghosted. Buyers beware, real shame as I want to buy more stuff from them but cannot be trusted.

Despite being initially reassured that the part was in stock, we experienced three weeks of delays, only to be informed that it was not available. Brie mentioned she could source the part from an alternative supplier and would provide an estimated arrival time—but unfortunately, there was no follow-up. When I called to check, I was then told that… Read more

it was no longer available from the second supplier either.

Based on this experience, I would caution others: if a part is out of stock initially, any subsequent assurances may not be reliable. You may be better off sourcing the part elsewhere to avoid unnecessary delays and frustration.

Ironically, I was able to secure the same part within 48 hours from Yakuza Motorsport. Given this, I won’t be returning to Car Mods for future purchases.

I bought a 3 inch exhaust for LC 100. Received it 1 day Before than it supposed to. Less than one week to Denmark. Thanks to DHL. The exhaust fitted 110 %. Seems like a very good quality. So happy for this exhaust. No noisy, just deeper sound. And more Turbo sound. Better performance and fuel economy. All in all I think Toyota should have mounted this from the beginning. 5 big stars Tommy from Denmark Show reply

Order parts on 4/4/25 with the under standing by there site the parts was in stock with 3-5 days send time no parts no return email when ask for refund Have no idea if I will ever see parts order or my money. Please be aware of this site