Almost a perfect transaction..
Its seldom that you can say that you have had an excellent customer experience, and this one was so close. Billy the salesman didn't waste any time and within a week the order had been placed for my preferred colour, and all the interstate hassles were organised. He really was very focused on finding the right vehicle for me at the right price, which is what he did. From there you move directly to "sales support" , and Kurt was really great to work with and the communication was excellent. Could not be faulted. We were then notified that the ca...r would in fact come in a month earlier than promised, amazing. Up until this point all 5 star. Car arrives, in perfect condition, all interstate rego's done, couldn't be happier. The fuel tank was however only a quarter full, and on the invoice it stated that the tank would be full. Contacted the guys, and apparently no issue, just fill the car up, and send the receipt, and it would be refunded no problem. It took two weeks, and number of emails and phone calls to get the refund into my account. It sounds like a minor issue but having to chase that (although small compared to the transaction value) was a major annoyance for me and took the shine off a little bit. Would I use them again, definitely. What advice would I give them, focus on the little things, you have the big things sorted.
Very poor communication
I tried to connect with carconnect through their portal and never heard back. I ended up contacting over phone and spoke to Ash Castle. Informed him I looked at Strattonfinance new car offer page and wanted to negotiate on an X4 30i for the price advertised on their website @ $82990. Ash updated me the price is indicative and not 100% accurate, but will check the best price and come back to me. I didnt hear back for 3 days and followed up with an email. Still no response for a week. Very poor service.
Car delivered to the door!
The process for purchasing a car through car connect was excellent. The communication was clear and the process was easy to understand. The post sales team were very helpful and answered all of my queries, I am happy with the permaguard Tint I purchased. The car was delivered on time and as promised.
The floor mats were a little dirty upon hand over and there was some minor swirl marks in the paint work, and light scuffs in the drivers door handle. These were easily repaired by a third party after handover.
The best part about the experience was having a car delivered to my house.
Really happy. I will consider using them again.
Enquired late yesterday on the website, called back by Anthony today. Two hours later I received a quote for the car I wanted well below an offer I’d had turned down by my local dealer and for a new car and even further below what they were trying to sell me a demo car for. Fantastic deal and so easy. As a private buyer I couldn’t get even close to the deal Anthony at carconnect managed. Already been contacted by the supplying dealer. Looking forward to my new car. Give these guys a call before you do anything else, they’ll probably save you a fortune and a fair bit of stress if you’re not an experienced negotiator.
- Verified customer
Purchase of my Jeep Grand Cherokee Trailhawk 2019
First of all let me start by giving a belated shout out to Ash from CarConnect. I bought my Jeep Grand Cherokee back in March 2020 but i haven't been able to leave a review until now. From the start of the hunt for my next Jeep Grand Cherokee to things like model, Fuel type, Car Colour etc , Ash from Car Connect went above and beyond his way to make sure that it was all about me the Customer, that I was well looked after, and what I really wanted in a Car. The only thing I might add is this: CarConnect often works hand in hand with Stratton ...Finance to organise the Car loans. Just be sure you read all the fine print when it comes to the fixed rate interests on those said loans, plus credit fees and charges and other charges . I was told I will get a Fixed rate percentage interest of 5% or lower because of my good credit history but I got 6.7% . I only made that observation later on . Apart from that , the trade in of my former JGC and with the streamlining of the process with the dealership to get me the keys of my JGC Trailhawk, my experience was a masterclass in one on one service. I can tell you now that this was the best car buying experience I've ever had. Well done and please keep it up!
The best sales experience I have had!!!
I can’t rate my recent experience with car connect enough!!! Jons integrity and honesty made me buy my car on the spot! He went above and beyond to help me!! Truly amazing service! Thank you!
I was very disappointed with the lack of communication if it wasn’t for the dealership supplying the car I don’t think I would have my new car yet. Still waiting to hear from Carconnect! Once they had the money there was on communication at all!
Purchased new car through Car Connect and was very impressed. John was fantastic and organised the purchase with a healthy trade in as well. Very satisfied with the price and the ease of buying, had the deal done that day.
- Verified customer
Smooth operators but read the fine print!
I purchased a new vehicle (via Ratesetter Finance) through Car Connect recently. The overall experience is pretty good as the salesmen are likeable and make the process somewhat simpler for you (which is the key reason I wanted to use them).
The dealer delivered the wrong car on the day and without the floor mats as promised but made up for it by getting the correct car delivered later in the day. The mats were received a week or so later. Minor hiccups in the scheme of things and certainly not the fault of Car Connect.
The issue for me was ...their transparency about the finances. To buy the car via a dealership was $26,990. The Car Connect team told me they could get the car for $25,375 so it made sense, right? What wasn't made overly clear to me was the $880 brokerage fee, a $499 'credit assistance fee', and $9.90 a month for 'account management' over the course of the loan. The $1,615 that I thought I had 'saved' by using Car Connect therefore evaporated very quickly. I was assured an interest rate on the loan of 'low 5's but definitely under 6' - I was ultimately provided with a rate of 5.98%. Is it the best that's out there? Unlikely but I was OK with accepting a few extra percent given the ease in which Car Connect facilitated the process. I was in a rush to get things moving so signed all the documentation in haste and therefore obviously did not carefully review those additional charges. I take full responsibility for this, of course, so I guess my warning to potential future customers is to carefully review all documentation and make sure that you really are getting the 'great deal' that's being promised.
Fantastic Customer Service
I purchased a new 2020 model Toyota Hilux, John Papadopoulos from car connect was fantastic. Listened to what I wanted, advised me of the process and found me the best deal, with so many extras included in the deal. Also organised for the vehicle to be delivered to my home. Could not be happier, great customer service, Thanks heaps John.
Liars. Deposit will not be refunded despite their verbal assurances.
My finance was not approved. Car Connect took a $500 supposedly "fully refundable" deposit should finance fall through, yet they now say they can't refund the money.
Don't believe the lies. Do the research yourself or use Private Fleet instead.
You’d be silly not to use them!!
We’ve purchased two brand new vehicles through car connect (Nissan Qashqai & Hilux Rugged X) and could not be happier with the service. Evette goes above and beyond to ensure you walk away with the best car at the best price and will push to get as many bonus extras as she can. Would highly recommend using their services, they will even appraise and give you a trade in price for your old vehicle which for us was more then what the dealers were willing to pay for the trade in.
Saved on new Kia
Used carconnect to save on a new Kia. Cheaper than advertised driveway special price. Easy process, no need to deal with dealer sales and no haggling required. Car was delivered to my home three days Later. highly recommended
- Verified customer
I've bought two cars now through Car Connect. This is a great business that's been around for a while. They specialize in sourcing quality cars both unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business on both occasions buying from Car Connect. People like Anthony McFarlane, Arrel Aussieker are specialists in sourcing the best deal and in arranging finance in a most appropriate manner. The buying process is easy, and I left with a great deal on my cars. The team is...very professional, knowledgeable, and easy to work with . It was a one-stop shop for all of my questions and made car buying a worry-free experience .I will go back here again because of the excellent customer service. I will not hesitate referring friends to Car Connect.
Questions & Answers
how does it work? Is the car under a lease contract?
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