- Verified customer
Smooth operators but read the fine print!
I purchased a new vehicle (via Ratesetter Finance) through Car Connect recently. The overall experience is pretty good as the salesmen are likeable and make the process somewhat simpler for you (which is the key reason I wanted to use them).
The dealer delivered the wrong car on the day and without the floor mats as promised but made up for it by getting the correct car delivered later in the day. The mats were received a week or so later. Minor hiccups in the scheme of things and certainly not the fault of Car Connect.
The issue for me was ...their transparency about the finances. To buy the car via a dealership was $26,990. The Car Connect team told me they could get the car for $25,375 so it made sense, right? What wasn't made overly clear to me was the $880 brokerage fee, a $499 'credit assistance fee', and $9.90 a month for 'account management' over the course of the loan. The $1,615 that I thought I had 'saved' by using Car Connect therefore evaporated very quickly. I was assured an interest rate on the loan of 'low 5's but definitely under 6' - I was ultimately provided with a rate of 5.98%. Is it the best that's out there? Unlikely but I was OK with accepting a few extra percent given the ease in which Car Connect facilitated the process. I was in a rush to get things moving so signed all the documentation in haste and therefore obviously did not carefully review those additional charges. I take full responsibility for this, of course, so I guess my warning to potential future customers is to carefully review all documentation and make sure that you really are getting the 'great deal' that's being promised.
Fantastic Customer Service
I purchased a new 2020 model Toyota Hilux, John Papadopoulos from car connect was fantastic. Listened to what I wanted, advised me of the process and found me the best deal, with so many extras included in the deal. Also organised for the vehicle to be delivered to my home. Could not be happier, great customer service, Thanks heaps John.
Liars. Deposit will not be refunded despite their verbal assurances.
My finance was not approved. Car Connect took a $500 supposedly "fully refundable" deposit should finance fall through, yet they now say they can't refund the money.
Don't believe the lies. Do the research yourself or use Private Fleet instead.
You’d be silly not to use them!!
We’ve purchased two brand new vehicles through car connect (Nissan Qashqai & Hilux Rugged X) and could not be happier with the service. Evette goes above and beyond to ensure you walk away with the best car at the best price and will push to get as many bonus extras as she can. Would highly recommend using their services, they will even appraise and give you a trade in price for your old vehicle which for us was more then what the dealers were willing to pay for the trade in.
- Verified customer
I've bought two cars now through Car Connect. This is a great business that's been around for a while. They specialize in sourcing quality cars both unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business on both occasions buying from Car Connect. People like Anthony McFarlane, Arrel Aussieker are specialists in sourcing the best deal and in arranging finance in a most appropriate manner. The buying process is easy, and I left with a great deal on my cars. The team is...very professional, knowledgeable, and easy to work with . It was a one-stop shop for all of my questions and made car buying a worry-free experience .I will go back here again because of the excellent customer service. I will not hesitate referring friends to Car Connect.
I dealt with John and Nicola from carconnect in sourcing a Hyundai Kona EV. They found the car quickly, at a good price and handled my trade-in all while I was working on a tough assignment interstate with no spare time to spend car shopping. The car was ready for pickup within <3weeks. I'd definitely recommend carconnect to friends.
- Verified customer
The best way to buy a car
This is the second time that I have used Car Connect and on both occasions Evette sourced what I wanted for thousands less than I could negotiate with a dealer. The delivery service is so valuable for someone living out of the major metropolitan areas. I wouldn't buy a new car any other way.
Evette, you are a star!
Thank you Evette for helping deliver our beautiful 200 Series Cruiser on time and at a great price even after some challenges along the way! We are wrapped and very happy with the car and the efforts you made to get our desired outcomes!! It is very much appreciated. Jeremy and Billie
- Verified customer
I went to car connect looking for a new Volkswagen and I definitely won’t be going back. Their communication with me was poor, slow and untimely and eventually I found out, after some sternly worded emails, that the car that had apparently been confirmed for me was nonexistent and I’d have to wait four months for a factory order - at least I got my deposit back. I’m also disappointed to say that I received a call from a ‘manager’ there and he used a number of intimidating and guilt tripping tactics to try and keep my business. The only person w...ho actually kept me in the loop was my financier; between my financier and I we found the exact same car I wanted without Carconnect. EDIT: Happy to say that I have been contacted by Carconnect and am confident that they will take the necessary action to ensure that no one has a similar experience.
- Verified customer
Wouldnt recommend as its exactly the same as a dealer
I bought a new car with Car Connect but the truth is I had to bargain alot alot alot, i thought you guys did the work for me? every time you provided an offer i had to counter it, i could of just done the same thing at a dealer and may of gotten a better deal and less a fee of $450 for your "service"
Once the car price was agreed to i again went online and checked if i was getting ripped off before i gave them the deposit they were so desperate for, once i checked online for cheaper prices i advised the guy that okay im being ripped off and p...rice was not good enough as the dealers im looking at online have it cheaper then what you just offered me like what the hell?.... like cmon why am i doing all this work to get a good deal? So of coarse he than provides me a lower quote and im thinking like why the hell didnt you just offer me that quote to start with and why are we playing games. anyway after like 3-4 back and forwards on price we finally got to a price i agreed with after ME doing all the work and research online for best prices. Positively though the car was delivered to my house with a full tank and the guy was super friendly and showed me the features on how to use things and then the guy took my trade-in....
Very happy customers
My wife and I bought 2 new vehicles (late 2018 & 2019) through Car Connect. We did our homework on what we wanted, which was not totally standard and we had a strong idea on what would be a good price for what we were looking for.
Our contact was mainly with Kurt but we did have interactions with other staff and we couldn't have asked for better. Kurt was knowledgeable, easily accessible and would call back in a very short time if I left messages. Being the first time purchasing cars this way, I was making lots of calls, more than I needed to...in retrospect but nothing was a problem and all my questions were answered. It would be great if all customer service interactions were on par with Kurt's and the staff at Car Connect. We received our vehicles at a great price and the after sales service with Car Connect was excellent. I would definitely buy our next vehicles through this same process. Thanks Kurt & the CarConnect team.
I was offered the services of car connect after my finance was settled with Stratton.
Knowing what car I wanted and what I could get at a dealer or private sale I was sceptical but accepted a phone call from Anthony at car connect.
Prior to the call I had read these reviews and had a fair idea what would happen and I wasnt far wrong. Anthony called and explained the process, asked what I wanted and proceeded to tell me it would be a tough ask to get what I wanted in my budget.
He came back to me with two options, both of which I declined as ...
Buying my Ford Mustang is a dream come true .
Thanks to Kurt at car connect buying my dream car made life easier all the leg work done wrapped up with extras made it feel even more special. Thanks Kurt at car connect . I will recommend your service to everyone looking to purchase another car.
What a great experience ..Kurt and Terry we’re absolutely fantastic.. buying a new car can be stressful especially with negotiating with dealers , trying to get a good price . Car connect made this so easy for me .. they found the car I wanted at the best price .It was delivered to my house with a full tank of fuel .. I didn’t have to do anything ..I would seriously recommend Car Connect to anyone . You just need to know what car you want and let them do the rest .
My new car is awesome .. very happy customer ..
Very professional and effective service
Buying a new car over the phone with a company I had only just come across on the internet seemed a little scary to be honest. However, having read all the 5 star reviews here on Product Review I decided to take the plunge. I am glad I did. Jordan and Shae gave a seamless service from the initial contact on Monday morning through to delivery of our new vehicle on Friday morning. There was no messing about, the first price offered was (in my opinion) the correct/real price that I had already decided I was willing to pay. So no stuffing arou...nd with negotiation, or slowly drip-feeding of offers over a number of days that some of the other car brokers irritatingly employ. We had secured the car within 2 hours of our first telephone conversation and the car was delivered to our door within 5 days...not too shabby! Provided you have done your research and know exactly what model/spec/inclusions you want this a painless and convenient way to buy a new car at a good price and I would not hesitate to recommend Car Connect to my family and friends.
Questions & Answers
how does it work? Is the car under a lease contract?
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