Awesome Massage Chair with so many options
Purchased massage chair from cardiotech.com.au over 12 months ago. I was hesitant buying online without trying it out first but all my fears were gone once I used it - amazing massage and so many options. Delivery guy didn't just dump it - he set it up and then ran through how to use it. One year down the track and the novelty hasn't worn off - it still get's daily use from all the family. My wife is a nurse and uses it after every night shift without fail before bed time. No hesitation in recommending the chair and Cardiotech's service.
Zero resale value
When you try to sell it second hand, the company try their best to discourage potential buyers. It's a very big investment to have no resale value, eg if you get injured and can no longer run. Pm me if you want screenshots of Cardiotech communicating with potential buyers, I can't figure out how to attach it to the review.
Bought a new treadmill. Has problems . So organised to go to showroom on saturday and no one was there
Lost Safety Key
I have lost the safety key for my Cardiotech breakfree treadmill, can I get a replacement one?
It wont work without it.
Got both of my machines fixed by cardiotech on the 8th day which was out of warranty. Labour Charge to come home and fix was $125. Replacement upper wire was $45 and power switch $10.
Do not deal with the company customer service is non existant
I emailed this company in order to rent a Treadmill and was told to send all my details to a PO box in Brisbane which I immediately did. After waiting three weeks heard nothing so contacted a very rude sales person [Name Removed] who could not be bothered with my inquiry or finding out if my information had been received kept telling me did I have a tracking number yah right a tracking number for a letter don't think so then tells he would not know that he has not posted a letter in ten years great help mate.
They take care of you when something goes wrong
I had a problem with my treadmill and spoke to phone support and had a bad experience. I called the sales team and within 2 hours Brandon the CEO contacted me and within 24 hours of that call my machines are totally fixed and working. Thanks for renewing my faith
The treadmill keeps turning off when I am running or walking just cuts off so dangerous.
Also for some reason my partner couldn’t reply on her chair review ages ago last year Sept
And full fact check the outcome it was faulty to the lovely person that replied and was acting like it was our fault.
Never had so much drama with a company.
The customer service lady that sold to me was lovely. [name removed] from helensvale
The people that fix the products are amazing.
Prompt and honest fast and effective.
The product is diff not up to standard or what you thought you were buying ...
And because my partner and I can’t get a refund.
Thankfully I brought the product with platinum warranty (covered for life but it’s quality is rubbish
Wouldn’t recommend to any of our family or Friends.
Excellent store! Very good prices. I will definitely recommend if you require new or second home exercise equipment and suggest you go to CardioTech first!
I was sold a machine that was contraindicated to my health condition - [name removed] was rude and condescending. Never ever will I deal with this company again. I even went back to where I was duped and gave my same list of conditions and was again attempted to be sold the same machine. Preying on the vulnerable.
Rude and ignorant
I decided to not go through with order and asked them nicely to cancel application to certegy but when I emailed I got a response asking why when I told them I have brought one of a friend i was told that they can offer me one at a discount price and that I should purchase only from them! I felt they were way to pushy and something just didn't seem right! Still waiting for them to cancel application with certegy, although certegy are aware of situation and they are looking further into it! Will not be recommending this company to anyone!!!
Service response is poor.
Trying to get tech to ring me for the past week. Fuse holder keeps snapping off. The plastic holder is not suitable due to the vibrating nature of the machine. Really like the machine but for the price it has to be reliable.
Changed my life
Using the CV12 vibrating machine every day I now look forward to my exercise regime daily because I can see the results and feel the difference throughout my body and with my increased energy levels. Thank you .
My x9 is very noisy and squeaks when I walk and run on it. Very annoying! Called service a few times and still waiting on a technician to look at it.
Customer service is rubbish!!
Well where do I start with cardio tech.
I purchased a massage chair and a treadmill!
Was so excited and happy till delivery day within an hour of the chair being delivered it was faulty.
Took them 3 times to come fix.
Ended up with a new chair because head tech couldn't fix without pulling it right into pieces in a workshop which they don't even stock BUT he confirmed the chair was diff FAULTY.
Love my life back machine!
This is the first machine I have bought from this company and I am in love with it! I use it everyday because it's easy & it suits my busy lifestyle.
The customer service I received before & after I purchased the machine has been fantastic - James from Browns Plains has been so helpful for all enquiries. He even gave some great feedback & advice as to how I could use the machine to get better results - Thanks James!
I've owned my treadmill over a year and it's worth every cent I paid. I love it. I use it at least five times a week and it hasn't missed a beat.
Thumbs up from me! :)
Repair required, under warranty
12 months after purchasing my treadmill, I went to use it after a few months of it sitting unused after having a baby and there was no power to the console.
Called the store that I bought it from and my details were passed onto the tech.
After talking to the tech department, I found everything to be really straight forward, there was no stuffing around with silly questions, an immediate booking was made and the technician came out 2 days later with the part required and changed it over in less than 15 minutes.
Glad I got the extended warranty, as the technician said, treadmills most often than not need replacement parts as is the nature of the equipment and the use. Something I wasn't aware of.
I would highly recommend Cardiotech to anyone. This being my second purchase with them.
I've always found the customer service to be outstanding.
My CardioTech treadmill worked yesterday but not today....... What is the warranty on these things? This treadmill would be under 6 months I think!!! I am worried as I am very remote!
A total dud - immediately after warranty runs out
So my treadmill has been lying idle since April 2015. The technician I called out to adjust the belt (which was slipping sideways) attempted to fix what I was told was a very simple issue. Not only did the belt continue to slip, I was now getting E1 errors. The treadmill worked for a minute and then switched itself off, flashing an 'E1'. This had never happened before this technician arrived - and I was using it daily. I was in absolute disbelief - I called him back and all he could say was 'get them to send out a new motor'. I never paid his bill ($100) and he never chased it up. I have followed up to CardioTech with numerous contact attempts via their website - which are answered by someone who says they will 'pass your message onto service' but no one has answered me.
If you live in a regional area, CardioTech send electricians - the same guys who wire up houses - and expect them to service this product - they are not specialists trained to fix these issues. The guy who attended to mine completely wrecked it and was clearly didn't want to know when I asked again for his help - he totally fobbed me off. Their customer service is useless. Once they get you in and signed up with their payment company, they don't want to know.
Avoid this product.
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