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CardioTech

CardioTech

2.6 from 47 reviews

See the Best Sports & Recreation Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
14
4 star
4
3 star
0
2 star
5
1 star
24

Suzie

SuzieSouth East Queensland, QLD

not enough warranty, expensive repairs

published

I have had a cardio tech pro 9 for less than 4 years. I turned it on one day and the internal power pack (the controller is what it is called the tech told me ) blew, Spark and a pop and then nothing, according to the light the power was on but nothing was happening.
Rang the company, had to leave a message and took 3 days for a return phone call. then was told it would cost $450 to replace as it wasn't under warranty and the tech also told me it was my fault because I hadn't used it for a while. Unbelievable customer (non) support for a machine that costs nearly $3000

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCardio Tech
See all answers

Awesome Massage Chair with so many options

published

Purchased massage chair from cardiotech.com.au over 12 months ago. I was hesitant buying online without trying it out first but all my fears were gone once I used it - amazing massage and so many options. Delivery guy didn't just dump it - he set it up and then ran through how to use it. One year down the track and the novelty hasn't worn off - it still get's daily use from all the family. My wife is a nurse and uses it after every night shift without fail before bed time. No hesitation in recommending the chair and Cardiotech's service.

Jess

Jess

  • 3 reviews
  • 6 likes

Zero resale value

published

When you try to sell it second hand, the company try their best to discourage potential buyers. It's a very big investment to have no resale value, eg if you get injured and can no longer run. Pm me if you want screenshots of Cardiotech communicating with potential buyers, I can't figure out how to attach it to the review.

1 comment
Cardiotech
Cardio T.Cardiotech

Customer service

published

Bought a new treadmill. Has problems . So organised to go to showroom on saturday and no one was there

1 comment
Cardiotech
Cardio T.Cardiotech

David.S

David.SGisborne. NZ

Lost Safety Key

published

Hi.
I have lost the safety key for my Cardiotech breakfree treadmill, can I get a replacement one?
It wont work without it.

1 comment
Cardiotech
Cardio T.Cardiotech

Hi David, Thanks for contacting us today and best of luck with your health and fitness once the part arrives to you in NZ :)


Louis

LouisBrisbane

  • 2 reviews
  • 1 like

Positive

published

Got both of my machines fixed by cardiotech on the 8th day which was out of warranty. Labour Charge to come home and fix was $125. Replacement upper wire was $45 and power switch $10.


katrina

katrinagold coast

Do not deal with the company customer service is non existant

published

I emailed this company in order to rent a Treadmill and was told to send all my details to a PO box in Brisbane which I immediately did. After waiting three weeks heard nothing so contacted a very rude sales person [Name Removed] who could not be bothered with my inquiry or finding out if my information had been received kept telling me did I have a tracking number yah right a tracking number for a letter don't think so then tells he would not know that he has not posted a letter in ten years great help mate.

1 comment
Cardiotech
Cardio T.Cardiotech

They take care of you when something goes wrong

published

I had a problem with my treadmill and spoke to phone support and had a bad experience. I called the sales team and within 2 hours Brandon the CEO contacted me and within 24 hours of that call my machines are totally fixed and working. Thanks for renewing my faith

Treadmill x9pro2

published
1 comment
Cardiotech
Cardio T.Cardiotech
Kim

KimSydney, NSW

Excellent Product

published

Excellent store! Very good prices. I will definitely recommend if you require new or second home exercise equipment and suggest you go to CardioTech first!


Rudeness Plus!

published

I was sold a machine that was contraindicated to my health condition - [name removed] was rude and condescending. Never ever will I deal with this company again. I even went back to where I was duped and gave my same list of conditions and was again attempted to be sold the same machine. Preying on the vulnerable.

2 comments
Cardiotech
Cardio T.Cardiotech
Miss Crt
Miss Crt

Rude and ignorant

published

I decided to not go through with order and asked them nicely to cancel application to certegy but when I emailed I got a response asking why when I told them I have brought one of a friend i was told that they can offer me one at a discount price and that I should purchase only from them! I felt they were way to pushy and something just didn't seem right! Still waiting for them to cancel application with certegy, although certegy are aware of situation and they are looking further into it! Will not be recommending this company to anyone!!!

1 comment
Cardiotech
Cardio T.Cardiotech

Service response is poor.

published

Trying to get tech to ring me for the past week. Fuse holder keeps snapping off. The plastic holder is not suitable due to the vibrating nature of the machine. Really like the machine but for the price it has to be reliable.

2 comments
Cardiotech
Cardio T.Cardiotech
Cardiotech
Cardio T.Cardiotech

maggijo

maggijoTin Can Bay

  • 2 reviews
  • 1 like

Changed my life

published

Using the CV12 vibrating machine every day I now look forward to my exercise regime daily because I can see the results and feel the difference throughout my body and with my increased energy levels. Thank you .

SRS

SRSBrisbane

Squeaky treadmill

published

My x9 is very noisy and squeaks when I walk and run on it. Very annoying! Called service a few times and still waiting on a technician to look at it.

1 comment
Cardiotech
Cardio T.Cardiotech

Hi, sorry to hear of that and so we can investigate, please email through your name and phone number to support@cardiotech.com.au so we can check the log for you and be in touch in the next half an hour.

Customer service is rubbish!!

published

Well where do I start with cardio tech.
I purchased a massage chair and a treadmill!
Was so excited and happy till delivery day within an hour of the chair being delivered it was faulty.
Took them 3 times to come fix.
Ended up with a new chair because head tech couldn't fix without pulling it right into pieces in a workshop which they don't even stock BUT he confirmed the chair was diff FAULTY.

1 comment
Cardiotech
Cardio T.Cardiotech

Love my life back machine!

published

This is the first machine I have bought from this company and I am in love with it! I use it everyday because it's easy & it suits my busy lifestyle.
The customer service I received before & after I purchased the machine has been fantastic - James from Browns Plains has been so helpful for all enquiries. He even gave some great feedback & advice as to how I could use the machine to get better results - Thanks James!


Outstanding Treadmill!

published

I've owned my treadmill over a year and it's worth every cent I paid. I love it. I use it at least five times a week and it hasn't missed a beat.
Thumbs up from me! :)


Jodie L

Jodie LBrisbane

  • 4 reviews
  • 4 likes

Repair required, under warranty

published

Stopped Working

published

My CardioTech treadmill worked yesterday but not today....... What is the warranty on these things? This treadmill would be under 6 months I think!!! I am worried as I am very remote!

1 comment
Cardiotech
Cardio T.Cardiotech

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Questions & Answers

Leanne C

Leanne Casked

I’ve got a 2nd hand cardio tech that has just started beeping when turning on and don’t stop and won’t do anything else

1 answer
Cardiotech
Cardio T.Cardiotech

Hi Leanne, please contact us on 1300 135 596 via phone and our website chat or support@cardiotech.com.au with your name, phone number, post code and details so we can get the dedicated service team in touch to assist as product review is not a part of CardioTech itself


Palms

Palmsasked

Hi, I have the x9. I need a replacement power chord. Are you able to help please?

1 answer
Cardiotech
Cardio T.Cardiotech

Hi Palms, these power cords are your standard electrical cords that you can get from some hardware/electrical stores and are the same as appliances like computer desktops and monitors.


BEC D.

BEC D.asked

What the difference between the x5 and x9 treadmill?

1 answer
Cardiotech
Cardio T.Cardiotech

Hi Bec, we currently have our X9Pro2, X9AC Club Series and BreakFree treadmills available so please contact us on 1300 135 596 or www.cardiotech.com.au which is our website for any further information


Get an answer from our members and Cardiotech representatives

Details

CategoryPhysical Shops and Sports & Recreation Shops

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