not enough warranty, expensive repairs
I have had a cardio tech pro 9 for less than 4 years. I turned it on one day and the internal power pack (the controller is what it is called the tech told me ) blew, Spark and a pop and then nothing, according to the light the power was on but nothing was happening.
Rang the company, had to leave a message and took 3 days for a return phone call. then was told it would cost $450 to replace as it wasn't under warranty and the tech also told me it was my fault because I hadn't used it for a while. Unbelievable customer (non) support for a machine that costs nearly $3000
Awesome Massage Chair with so many options
Purchased massage chair from cardiotech.com.au over 12 months ago. I was hesitant buying online without trying it out first but all my fears were gone once I used it - amazing massage and so many options. Delivery guy didn't just dump it - he set it up and then ran through how to use it. One year down the track and the novelty hasn't worn off - it still get's daily use from all the family. My wife is a nurse and uses it after every night shift without fail before bed time. No hesitation in recommending the chair and Cardiotech's service.
Zero resale value
When you try to sell it second hand, the company try their best to discourage potential buyers. It's a very big investment to have no resale value, eg if you get injured and can no longer run. Pm me if you want screenshots of Cardiotech communicating with potential buyers, I can't figure out how to attach it to the review.
Do not deal with the company customer service is non existant
I emailed this company in order to rent a Treadmill and was told to send all my details to a PO box in Brisbane which I immediately did. After waiting three weeks heard nothing so contacted a very rude sales person [Name Removed] who could not be bothered with my inquiry or finding out if my information had been received kept telling me did I have a tracking number yah right a tracking number for a letter don't think so then tells he would not know that he has not posted a letter in ten years great help mate.
They take care of you when something goes wrong
I had a problem with my treadmill and spoke to phone support and had a bad experience. I called the sales team and within 2 hours Brandon the CEO contacted me and within 24 hours of that call my machines are totally fixed and working. Thanks for renewing my faith
The treadmill keeps turning off when I am running or walking just cuts off so dangerous.
Also for some reason my partner couldn’t reply on her chair review ages ago last year Sept
And full fact check the outcome it was faulty to the lovely person that replied and was acting like it was our fault.
Never had so much drama with a company.
The customer service lady that sold to me was lovely. [name removed] from helensvale
The people that fix the products are amazing.
Prompt and honest fast and effective.
The product is diff not up to ...
I was sold a machine that was contraindicated to my health condition - [name removed] was rude and condescending. Never ever will I deal with this company again. I even went back to where I was duped and gave my same list of conditions and was again attempted to be sold the same machine. Preying on the vulnerable.
Rude and ignorant
I decided to not go through with order and asked them nicely to cancel application to certegy but when I emailed I got a response asking why when I told them I have brought one of a friend i was told that they can offer me one at a discount price and that I should purchase only from them! I felt they were way to pushy and something just didn't seem right! Still waiting for them to cancel application with certegy, although certegy are aware of situation and they are looking further into it! Will not be recommending this company to anyone!!!
Customer service is rubbish!!
Well where do I start with cardio tech.
I purchased a massage chair and a treadmill!
Was so excited and happy till delivery day within an hour of the chair being delivered it was faulty.
Took them 3 times to come fix.
Ended up with a new chair because head tech couldn't fix without pulling it right into pieces in a workshop which they don't even stock BUT he confirmed the chair was diff FAULTY.
Love my life back machine!
This is the first machine I have bought from this company and I am in love with it! I use it everyday because it's easy & it suits my busy lifestyle.
The customer service I received before & after I purchased the machine has been fantastic - James from Browns Plains has been so helpful for all enquiries. He even gave some great feedback & advice as to how I could use the machine to get better results - Thanks James!
Repair required, under warranty
12 months after purchasing my treadmill, I went to use it after a few months of it sitting unused after having a baby and there was no power to the console.
Called the store that I bought it from and my details were passed onto the tech.
After talking to the tech department, I found everything to be really straight forward, there was no stuffing around with silly questions, an immediate booking was made and the technician came out 2 days later with the part required and changed it over in less than 15 minutes.
Glad I got the extended warran...
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Questions & Answers
I’ve got a 2nd hand cardio tech that has just started beeping when turning on and don’t stop and won’t do anything else
Hi Leanne, please contact us on 1300 135 596 via phone and our website chat or firstname.lastname@example.org with your name, phone number, post code and details so we can get the dedicated service team in touch to assist as product review is not a part of CardioTech itself
Hi, I have the x9. I need a replacement power chord. Are you able to help please?
Hi Palms, these power cords are your standard electrical cords that you can get from some hardware/electrical stores and are the same as appliances like computer desktops and monitors.
What the difference between the x5 and x9 treadmill?
Hi Bec, we currently have our X9Pro2, X9AC Club Series and BreakFree treadmills available so please contact us on 1300 135 596 or www.cardiotech.com.au which is our website for any further information
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