CardioTech

I purchased a Cardiotech X9 AC treadmill in April 2023 to replace an earlier model Cardiotech machine. This one was definitely not as well made. A few months after the warranty expired the control board failed. Best price to replace will be around $500 and I was advised I was lucky one could be sourced. Don't know if it is worth it as I don't have… Read more

any confidence in a machine only lasting just over two years, especially considering it didn't get a heavy use. The lifetime / 10 year warranty may be good for the motor and frame, parts that you would expect to last at least 10 years, but the trap is that critical parts have a very limited warranty and no guarantee of availability.

Absolutely appalling customer service, bought a treadmill in 2022, had nothing but trouble since the beginning. Then it came to the treadmill abruptly stopping after 15 minutes of use became a serious hazard. Did everything that was suggested to fix the issue which still didn't help. No care or concern for safety of their own product. Expects the… Read more

customer to pay for a new belt when the treadmill has not been used frequently. Now an obscene dust collector.

Worst costumer service I ever experienced ,the repair guy asked me for cash to pay for the job, paid him $1350 in cash no invoice! So he "Repaired" the item and left,. When I used the machine it worked for couple of minutes, I called him back he pulled it apart again, said he need to get same bits and left, this was 4 weeks ago, now he is not… Read more

answer my phone calls or react to my messages, so i will report him to the tax department for the cash no invoice , and get in touch whit the department of fair trading,

Bought Cardiotech treadmill, had issues from the beginning. Tried to contact for follow up service and responses were virtually non existence for a long time and finally responded saying apologies as we have had change of agents , change of etc.… Read more

etc. even then when trying to get a resolution they basically offer nothing of a solution and then go missing once again. Being in management sales myself this has to be the worst experience i have encountered, i could not fathom doing that to my clients. I would not be recommending cardiotech to anyone.

Value for money. Quality product, quality results – I am a 46 year old mother, having had 7 children over the years, working full time in a very busy job, as a solo parent, I am sadly currently overweight, I am anemic (due to an internal medical issue) and I have cerebral palsy as well as scoliosis. This means I can often be quite exhausted, sometimes needing iron transfusions, and some days I… Read more

have pain in my hips/ankles and/or back that affect how much I can actually physically do & I often lose some toe nails from the pressure of shoes on my feet when I jog/run. I stopped going to park runs due to my own embarrassment & shame, & I failed at joining the gym due to fat shaming comments that also caused hurt, embarrassment & shame.

Since I purchased the treadmill in January this year, after much product/website reviewing & research, I have lost 12 kgs & am down a size & a half. For me, & my busy lifestyle, that is really good - and I am still going.

I absolutely love my pink Breakfree treadmill, I enjoy the inclined mountain/hill climbs, which is so easy to transition through levels while working out & takes just a second to change - I enjoy that I can simply walk on those days where I have done a long shift and /or am simply exhausted- or a slightly inclined slow walk on those days when I have pain & walking can be more difficult.

I enjoy the higher inclines and faster speeds when I’m having a good day & feeling energised - I love that I can do alternate interval workouts - I can make up my own too - which my physio & personal trainer are completely supportive of - and I enjoy that I can so easily mix it up as I go to meet my ability from day to day, week to week.

There are so many different workouts and programs - which are fun to try out & makes sure I am never bored - it definitely gives me a giggle or two when I try one I am not quite fit enough for yet - even my pets seem to giggle watching me try them haha - but it encourages me to want to get up to that level eventually too!

It also has a built in fan to keep me cool which my face definitely appreciates haha - and I can play my music /verbal digital books easily through the built in speaker & connection isn’t difficult at all!

The kit that came with it helps me keep it all oiled & aligned and I have found that the cushioned deck /running mat helps & is actually softer on my hips/ankles joints while I walk/jog, unlike cement outside & I can definitely feel the difference.

It has plenty of room to move, unlike the cheaper thinner models, it’s so easy to close & move if needed, & when I want to put the mat down again, after being folded, it does it automatically for me!

This is a beautiful piece of quality workout equipment- that will suit anyone & everyone from a beginner to an experienced runner.

I am not going to lie & say I use it every day - or I use it for hours each workout - because realty is that as a full time working mom with a disability, that just doesn’t happen. I use it for 30-60 minutes depending on my energy & pain levels each time.

But I do use it each week, it has helped me to start losing weight (12 kilos down so far), I am feeling better about myself, I am healthier & happier, it does not cause me pain to use it (unlike when I jog outside using footpaths etc) and I am going to be using it more & more as I get fitter.

Thankyou to the loveliest lady who helped me with the purchase, my questions, arranging the delivery/installation etc - it was such an easy and straightforward process. Thankyou to the young gent who delivered it, installed it & showed me how to use it, maintain it & get the best out of it. Thankyou to the manufacturer/designer who developed a product that genuinely helps & is such great value for money.

Long time Cardio Tech user – I encountered a very friendly individual upon my contact with CardioTech this morning as I have been having some issues with my treddy recently. Attempts to speak to a human the last month was near impossible. As a long time, customer of Cardio Tech, this is not what I have experienced historically, and I was frustrated. TODAY WAS A VERY DIFFERENT… Read more

EXPERIENCE, everyone I spoke with were customer/solution focused, and very responsive. My faith and trust in Cardio Tech have been restored as of today from the actions of the mighty three people I interacted with. Customer service is NOT dead it is very much alive and thriving now. I could not believe how quickly the team co-ordinated a service technician to attend. The tech even messaged prior to his arrival to advise of his approximate arrival time. During my interaction with the technician, I identified immediately he was very down to earth and very approachable, furthermore was only too happy to help. It was evident he holds extensive knowledge in this area and took extra time with me to educate me with a few tips on how to get the best out of my machine. Nothing was too much trouble for this techy. I am incredibly grateful he attended today as I now feel empowered to maintain my machine. And I can get back to my training schedule with my goal of improving my running times. I have taken time to I write this as a thank you to the team as I was a cranky customer until today. I am not sure where this amazing team has been recently but please do not leave. I wish I could name these wonderful employees however I do not think I am allowed. THANK YOU FOR THE FANTASTIC CUSTOMER SERVICE today and I hope these wonderful employees know who I am speaking highly of, and I hope your bosses know the value you three bring to Cardio Tech.

Bought our 9x club series about 4.5 yrs ago.. the follow up service is a joke. Have had e1 issues since purchase, they can NEVER get a tech out, was left hanging for years with the run around of a sometimes working machine. It's now out of warranty so the fix will likely be expensive, despite the fact that the issues started while in warranty … Read more

Do NOT buy, there are way better options out there. Cardiotech is fine until something goes wrong, and then you're at their mercy as they just don't seem to care unless you're footing the bill.

For what i paid, I expected a way better life span on this treadmill, its been taken care of by the book, but obviously the model has issues .. top of the range my a**. Never again.

Got an issue with my NightTrain 3XI Emailed the service team over a week ago. No answer. Emailed the sales team a few days ago, it got forwarded to the service team and asked for a response. No answer. Very disappointing. The motor has started to seize up and the machine is not even 5 years road.

Cardiotech closed down? Scammed? – I bought a cardiotech breakfree tredmill almost a year ago now and it worked finefor the time weve owned it , except its started making a banging noise everytime load is placed on it while using it . First , tried to leave an email , no responce for 2 weeks then called them and left a message, still no responce, called them again a week later and… Read more

there phone is disconected , all there nunbers are disconected. Tried to goto there stores per google map but none are open , went to there head officw in eagle farm but discovered a closed down industrial office with a delivery company now occupying the space , all i wanted was my tredmill to be serviced if possible with waranty. But now its like the company has closed down and forgot to tell anyone about it, its a shame because i made an effort to try and find a reputable long standing australian product and now i feel i have nothing to show for my faith, and ive been scammed.

Very disaapounted – The worse services ever. i bought massage chair in cardiotech last june 2021. unfornately the remote control doesn't work. i reported last march 2024 . i spoke to 2 technician or personel from the company he said there is no parts and need to order and until now there is no parts . They put me in hanging and waiting status and no quranteed what the heck..

Assembly of Cardio Teach Breakfree Treadmill – I have Cardio tech break free pink treadmill, I am moving out and lost my user manual. Can u pls help that can I get this unassembled and them assemble again? easily ?

EOC error code – Howdy, we have a second hand cardio tech night train treadmill, hasn’t been used much by previous owner. Error code EOC has now came up after a few uses. Any help please Show reply

No customer service – Just bought the cardiotech x9 pro, after two weeks I got an E1 error and the machine has stopped working. Called cardio tech 4 times and have submitted the online request for help. No response and weeks later still nothing. It was cheaper than a lot of other brands and now I see why.

Vibration machine – The sales person was well versed in the knowledge of the product and after delivery the next I could feel confident using the vibration machine Show details ·  1

Awesome service! – Excellent service. I recently purchased the BreakFree Treadmill from CardioTech in Brendale. Shout out to Brendon and his team! Everyone I dealt with was friendly, knowledgeable, encouraging, and helpful during each interaction. The product was delivered on time, installed in my home, and I was shown how to perform the equipment maintenance. I… Read more ·  1

have been walking my way to better health, all thanks to CardioTech and the BreakFree Treadmill. Professional and prompt service, I will definitely use CardioTech again.

This is great! Gets us both moving – Brendon the salesperson was very helpful and courteous. The aftersales was great and the installation went smoothly. Can't be happier. Show details ·  1

Great service, great purchase – Cardiotech is an outfit that walks the talk. The staff were quick to respond to my inquires, offered me a very good deal to upgrade my defunct exercise machine and delivered to my regional location within a day of my agreement to purchase. Did everything they said they would, and more. Damean and Brendan, you guys are a breath of fresh air in this day and age, first rate service. Many thanks Show details ·  1

It's great had stomach surgery that left me with vagas nerve damage. Gently massaging my way to better health – Excellent assistance from the staff seriously exceptional . I rang about a simple question that was easily answered , because I was a new user they'd realised this and patiently offered other great advice . Show details ·  1

Love my Cardiotech Breakfree Treadmill – Brilliant Cardiotech Breakfree Treadmill. With 35 different program settings and heart rate tracker. Very easy to fold and move. The customer service team are also very helpful. I would totally recommend the Cardiotech team and their products. Show details ·  1

Such a good quality machine – I purchased this treadmill X9 a week ago and could not faulty it, it is a really great treadmill for a reasonable price. Sales men was lovely and helped out a lot. Would recommend Show details ·  1

Cardiotech X9 glowing review – Apart from a mishap with the engine not working once (which I was able to quite easily arrange a replacement from a man named Brendan) I have always been fond of this machine. It’s easy to use, easy to put away, and all around an excellent treadmill. Show reply

CardioTech Treadmill - 18 years – I had my CardioTech Treadmill for 18 years. Just ordered a new one and the response from the company was excellent. Received a reply within 3 hours of my enquiry. Very professional, friendly and helpful sales team. The quality of this product is outstanding, easy to maintain and simple to use. Highly recommend to anyone wanting a simple machine. Can't wait for my new one to arrive. Show details ·  1

Massage Chair – Purchased a massage chair from these guys just under a year ago and have had no issues with it since. It works really well for the price point and haven’t had any issues dealing with Cardiotech. Show reply