CarLoans.com.au

CarLoans.com.au

 Verified🏆 2024 Award
4.7

139 reviews · Statistics

PositivevsNegative
93% · 1299 · 6%

Loan TypeFixed Rate (84), Variable Rate (7) and Line of Credit (2)
Loan Term5.345 years
Transparency
4.9 (103)
Customer Service
4.9 (104)
Application Process
4.9 (104)
Timeliness
4.9 (103)
See the Best Car Loans in 2024 as rated by Australians on ProductReview.com.au.

Reviews

139 reviews
Chris
ChrisVICGreater Melbourne (Inner), VIC2 posts
 

Customer Service

It was a pleasant experience to have Debra work through my car loan. She was thorough and made it easy for me to walk through all the
red tape that was required. Debra was able to secure the best deal that suited my budget.
Highly recommend her services Show reply
Ita
Ita
 

Fantastic service

I cannot thank enough to Debra. she is fantastic, helped me second time with a great outcome, always feed me with how everything goes and what stage it is. I would really recommend Debra and will continue working with Debra on every loan i need. Show reply
KKG
KKG
 

Service

Highly recommend Debra, she was fantastic with her assistance, communication and knowledge. She made this process easy and fast and can't thank her enough. Show details ·  1
Sheree M.
Sheree M.3 posts
 

Easy, informative and supportive

We are definitely going to use this service again. it was quick and easy with follow ups done right the way through. I am very fussy on who I deal with and Jay Anderson made this ordeal easy and comfortable right from the start. Even while I had other brokers ringing me throughout our decision making process even trying to offer better deals jst so I would stop and consider their offers. My partner and I both agreed that we were going to with Car Loans because our questions were answered and options were given with clear instructions.

Thank you sooo much Jay and be sure if we need anything else we will definitely be coming back to you. Show details ·  1

Michael
MichaelSAMetropolitan Adelaide, SA
 

Professional service delivered in a timely manner

Debra was proactive and friendly in her service delivery. Recommended. Show reply
Joce T
Joce T2 posts
 

Excellent Service

We contacted carloans.com.au as I had used them 8 years before, we were connected to Rick Simpson, who provided wonderful customer service. He was up front, honest and happily explained the fine details of any of the options available to us so that we could make our choice. The whole process was quick and easy and took all of the hard work out of it ourselves. We would 100% continue to use carloans.com.au and recommend Rick to anyone who prefers someone else take care of the niggly side of car loans! Thanks Rick, you deserve some cookies :) Show details ·  1
Dylan  French
Dylan FrenchWAPerth, WA
 

Awesomeness

Rick is the man! This company is the best! Easy going n get things done so quickly! Cheers again! Show reply
Jules
JulesNSWSydney, NSW2 posts
 

Impeccable customer service by Debra Shaw

I have not received an incredible customer service like I did from Debra in such a long time!!!
Debra is amazing, both her energy and efficiency from the day I required help. I didn't think I was going to get through it all, however, with Debra's persistence she managed to help me on so many levels.

This was truly a great experience and I am grateful for the effort Debra went through to complete my loan before Christmas!

Many thanks and keep up the great work! Show details ·  1

Chris
Chris
 

Quick and easy process

I'd like to thank Rick for helping me. He was very informative and actioned everything straight away. It was the quickest and easiest process. Cheers Show details ·  1
Bojan
Bojan
 

Excellent experience

Dealt with Debra Shaw. She was excellent from the beginning to settlement. Show details ·  1
Clint M.
Clint M.
 

Fantastic customer serivce

I called and spoke to Debra about a personal loan. Debra was great as she clearly explaind all aspects of the loan and application process. The loan was exactly what I wanted at a great price and was approve in a day. I highly recomend Carloans.com and thank Debra for her prompt professional service. Show details ·  1
Tleena
Tleena
 

Exceptional service

Thank you Debra for all of your help you were amazing and help find us a great deal and was very accommodating 10/10 would highly recommend Show details ·  1
Michael M.
Michael M.SAMetropolitan Adelaide, SA2 posts
 

No response

I did the online thing and got an email and a text asking me when the best time was to call (automated) which I responded to and then nothing. Zilch. Nada. Not real good customer service.
Callum C.
Callum C.
 

Excellent service

Made the process easy as with phone call walk through which really helped Show reply
JRR
JRR
 

Was the easiest loan experience I’ve ever had

Megan was very efficient and easy to deal with. Was a great experience and would definitely do it again next time I need to. Show details ·  1

Questions & Answers

robert moon
robert moon

how do i get a statement or account balance from them. i have had my car loan with them for about 3 years previousrequests have gone unanswered

Extra Information

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