482 reviews
AI reviews summary
Carma is highly regarded by most users for providing a streamlined, professional, and secure alternative to traditional dealerships and private sales. Sellers frequently highlight competitive valuations that exceed trade-in offers, immediate Osko payments, and thoughtful touches like complimentary Uber rides home. However, a segment of users reported significant dissatisfaction regarding price reductions during physical inspections and inconsistent vehicle quality for buyers.
Pros
Cons
Verdict
Carma is an excellent choice for those seeking a fast, low-stress way to sell a vehicle for a fair market price without the hassle of private listings. While the buying process offers high convenience and a 7-day return policy, purchasers should remain diligent by conducting their own mechanical inspections and thoroughly verifying vehicle history.
The team at Carma were brilliant !! a huge thanks to the team for such a smooth process, and getting me behind the wheel of my car so quickly. Thanks to Bec and Jeff for your awesome work and support. I highly recommend making your next car purchase with Carma !! Show reply
Absolutely appalled with Carma. What an absolute joke of a valuation process. I submitted my Range Rover Velar — a 2020 luxury SUV in excellent condition — through their online questionnaire and photos. Their own assessment rated the car as GOOD in every single category: No warning lights No mechanical issues No exterior damage No interior damage… Read more
No tyre issues No modifications No finance owing
The ONLY thing flagged was missing a couple of services. That’s it.
And for that, Carma had the audacity to offer me $25,300 for a vehicle with a Carsales market value of $53,000. More than 50% haircut for missing a couple of services? That is not just unreasonable — it’s predatory.
Carma loudly advertises that they “don’t lowball.” Based on my experience, that claim is blatantly false. Their offer wasn’t a lowball — it was an insult. It’s clear their valuation system is nothing more than an aggressive algorithm designed to rip off sellers, completely ignoring the actual condition of the car.
This was a total waste of time and one of the most disrespectful selling experiences I’ve ever had. If you value your car or your time, avoid Carma. Their offers are misleading, offensive, and nowhere near market reality.
Carma Team, thank you! I have never had such a positive and seamless car buying experience! From my initial enquiry to car delivery I could not have asked for a more professional service from every person at Carma. A big thank you to Anik who was so professional and lovely to deal with, answered all my questions and kept in contact through out the… Read more · 1
process. I am so proud of Carma for creating such an outstanding business model and service. Particularly as a female, dealing with car dealers can be quite stressful, there was none of this stress at anytime during my Carma buying experience. I am so so happy with my car (2015 Mazda CX3), it was as described and in excellent condition. Thank you again Carma!
Reviews with attachments
Had a great experience with Carma , I was cautious at first as I’d never dealt with an online car service ,but they made it so easy and the communication was always on point. The process was explained clearly and the service was extremely friendly The car didn’t disappoint and the 7 day refund or exchange policy gives added confidence . The car… Read more · 1
was just as described and pictured The little extra goodie bag was a lovely surprise Would definitely recommend buying a car through Carma
Very happy with the Carma experience! So much better than dealing with the usual motor dealer carry on! Would definitely recommend them. Show reply
sold my Kia Sorento to Carma and had a great experience. They offered a fair price, the staff were helpful and responsive, and the inspection was completed within an hour. Payment was transferred instantly. I’d definitely recommend them and would happily sell my car with them again. Show reply
- +2
Process - I was a little reserved about m I ney down on a car I hadn't seen. I was wrong, people I dealt with from initial sales to handover and office staff who completed the contract documents were brilliant and not pushy. Car was on better nic than I thought it would be. Definitely worth a look at for you're next car Show details · 1
Great car to drive !!! Beautiful car like brand new Highly recommended to buy car from Carma! Show reply
Amazing support and helpful friendly sales and service team. My first online car purchase was a smooth and comfortable experience from Carma Auto . Totally trustworthy and genuine care and with attention to my personal needs. A very happy customer ! Show reply
Honestly one of the easiest and most stress-free experiences I’ve had buying a car. Everything was laid out so clearly step-by-step, I always knew exactly what to do and what was happening next. No confusion, no pressure — just smooth the whole way through. Customer service was incredible too. Super friendly, helpful, and actually made the experience enjoyable. Absolutely love my new car and would 100% recommend to anyone thinking about it. Show reply
Never knew selling a car would be so easy and secure! Service and communication was excellent! Best valuation! Going forward I wouldn’t do it any other. I’ll be back Carma! Show reply
Very good website to navigate. Price offered was very good in comparison with other offers. Providing preliminary information online was easy and on day of the sale documents required was clearly explained. The transfer process went smoothly and money transfer instantaneous. This is a reputable company which can be highly recommended. Show reply
Find out how Carma compares to other Car Dealerships
Know better, choose better.
Sold my car through Carma yesterday and the experience was outstanding from start to finish. From the first call to the handover, the entire process took just a couple of hours. They were fast, efficient and friendly, made everything incredibly easy, valued the car very fairly and even organised the finance payout for me. Mitch, who handled my… Read more · 1
assessment and handover, was excellent – professional, clear and great to deal with. The fact they also organised an Uber home was a brilliant touch. Very highly recommended.
By contrast, I also tried selling through Carsales.com.au and found it expensive and ineffective – in my experience, it was actually worse than using Facebook Marketplace or Gumtree. I won’t be using them again or recommending them based on this experience.
I hope whoever buys our car is as happy with her as we were.
Thanks Carma.
Ted Ana Jackie and Brendan thank you for the easiest experience to get my new car. Show 2 replies
I found Carma to be very helpful, efficient, friendly, contactable and fair with their quote. Daniel did a quick assessment of my car and they had the agreed money in my bank account, within the hour. He even booked and paid for an Uber to take me home. I would certainly get them to give you a value, as there quote was considerably more than trade in offers I’d received. Peter Show reply
Great to deal with. Got a very good price for vehicle. Would definitely sell again through Carma Show reply
Buying my Mazda CX-30 through Carma was such a smooth and stress-free experience. Everything was clear and easy from the start, which really took away the usual worries of buying a car. Big thanks to Charlie and John for their amazing support – they gave me honest advice, were always patient, and made sure I felt comfortable as a first-time… Read more · 1
buyer. Their service was definitely above 5 stars.
I’m really happy with my new car and would highly recommend Carma to anyone looking for a simple, honest, and reliable way to buy a car.
Carma was quick and very efficient. I sold my 2013 Golf in no time. I was getting nowhere on Carsales, although I was probably asking for too much on an 11 year old car. I think the valuation by Carma was much more realistic. I was surprised that the car would be sold on the day I went to have it inspected. They were transparent in their valuation… Read more · 1
of the car. They even arranged for Uber to get me home from the inspection site, and paid for it! I'm very happy with the whole process.
Latest follow-ups
I sold my RAV4 through Carma. Got a competitive offer ($7500 more than what Toyota offered for a "instant valuation"). Very simple process, straight forward. No fuss. Money transferred while I waited and they paid for an uber to get me home. Show reply
Follow-up · No regrets. They sold my car in about 3 weeks and made a $4k premium, but I noticed they'd fixed scuffed rims and detailed it well and advertised it all over the place. I still feel like I got a reasonable deal. On the day it took about an hour. They checked service history, walked around the car and checked inside and out. They didn't actually… Read more
Bought a 2023 model-year Subaru Outback and have rued the day ever since. Caveat-Emptor ran through my mind the following day as the battery failed and could not be revived causing the car to become stranded and insecure, thankfully on the driveway:… Read more
All that had lead to the failure was setting up the personal info into the damned system: phone, driver preferences, basics! This required the ignition to be on, but no engine running. A/C off windows down, hot day...well, dear punters, the car was dead. I managed to buy a new battery and fitted it, and all was good, but the taint was there... In the days that followed, I noted defects on the body- minor blemishes that had not been recorded in the images of the vehicle on the rotunda. I also noted the state of the engine bay- leaf litter and other organic debris. after a week or so, I received a survey prompt and delivered my verdict only to received a limp wristed response from someone up the chain...incredulity and slithery charm- "this can not be, sir...the battery was perfect when it was collected...", yes, the car was running, but the battery was, according to research at end of life despite the Carma protestations that a stop-start battery is good for many years...give me strength, they're as bad as real estate agents in shiny suits and ready smiles. I was a reminded of the gentleman outfitters: "its a good fit Sir, fits like a glove... sticks out in five places! Avoid, avoid, avoid.
Follow-up · New battery was fine. Blemishes were hard to polish out and most certainly not superficial. Engine bay looked 32 months old and cleaned up nicely with a proper clean- not hard to do.
Hi there, thanks for taking the time to share your… Read more (+1 reply)
Wow! Over the moon with Carma’s price for our Mazda 3 today. Desmond was our assessor, so welcoming & easy to deal with, he was courteous, efficient & knowledgeable. All the staff from the online quote, Connor & Lauren were happy to answer any… Read more · 1
questions & diffused my stress. Carma is an effortless trustworthy great experience in selling your car. Highly recommend Carma all the hard work selling your car is done for you.
Follow-up · Paid on the spot! They deposit a few cents firstly to your bank account once checks out they have the right account details then get the full amount immediately. Also Carma organised an Uber for us to get home.
Find out how Carma compares to other Car Dealerships
Know better, choose better.
Positive reviews
I noticed the Carma banner when at a local retail centre a week ago. Had bought a new car a few days earlier and was disappointed at the trade-in price offered so thought I would ask what Carma offered. The initial discussion impressed me and so I took the next step, filled in the detail on their website, received a response that impressed me and… Read more · 1
5 days later left my car with them after a second visit to same location, sign a few pieces of paper and presto, the money was in my bank. Seamless, efficient and a far better outcome than any other method I looked at. Very, very impressive.
We recently sold our Toyota through Carma. It was so easy and the process was simple and stressless. Thank you to the efficient, helpful and professional staff at Carma St Peters. Would certainly recommend Carma Show reply
I sold my car and the process was really easy and quick. I’m very impressed with the transaction with Carma. I totally recommend them. They also give you a lift to wherever you want to go once the sale is done. Payment is made the same day . It was a great experience. Show reply
Negative reviews
I purchased a car through Carma, and was initially nervous about a used car dealership but was drawn in by the brand's promise of quality assurance, full reconditioning, and transparent disclosure of imperfections. If you're considering Carma, I'd strongly advise against doing so. The premium you pay is meant to cover exactly this kind of quality… Read more
assurance, and in my experience it hasn't. Please do yourself a favour and look at all of the one star reviews here. A lot of people have had the same experience unfortunately.
After taking delivery, I paid out of pocket for an independent mechanic inspection. It identified a non-functioning wiper blade (not roadworthy), front tyres with barely roadworthy tread, and other imperfections not disclosed in the listing.
I've raised these issues directly with the team and have had to follow up multiple times, receiving basically a repeated email response and 'we understand this is frustrating'. Several issues that should have been flagged before sale are now being treated as something I need to argue my way through, including being told tyres on their way out don't need to be disclosed because they technically passed a rego check. I am incredibly disappointed and would not recommend.
Hi Ricci, thanks for taking the time to share your… Read more (+1 reply)
I originally approached Carma in March-2026, at which point I was quoted 9,750. Three months later I was quoted $9k in June-2026. A reduction of $750 in 3 months to what can only to be attributed to odometer increade of ~2,000km. Upon on inspection, I was quoted $4,951. The inspection was booked for 12.30pm, I was quoted a total inspection time… Read more
60-90 mins. The was only looked at 2hrs past the inspection booking time at 2.30pm. Whilst the gentleman who served me was respectful and polite, the entire ordeal was a waste of my time. I was quoted a price that is similar to the private seller market, only to be low-balled by $4k. The reason for low-balling was sited as the roof needing a new coat of paint and the car having been late for servicing during the covid years and in 2016 (during the tenure of the first owner). Carma has wasted my time significantly.
Hi Amanjit, thanks for taking the time to share your… Read more (+1 reply)
DO NOT WASTE YOUR TIME. Offer you a good price to suck you in and when you get it valued low ball you on the most pettiest items. Car was in beautiful condition. I sold the car to a more professional wholesaler who never questioned any of the so called issues. The 1500 dollars you tried to low ball me on cost your company over 100k in sales. I'll be telling all my friends never to go near carma.
Hi there, thanks for taking the time to share your feedback… Read more (+1 reply)
Recent reviews
Dealing with the staff over the phone was a nightmare all up around 30 phone calls on top of multiple emails and about two days of stress and mucking around. The car assessor was great at kotara easy transaction friendly guy.
Hi Grant, thanks for sharing your feedback. Occasionally… Read more (+1 reply)
I recently sold my car through carma, and the entire process was smooth, professional, and hassle-free from start to finish. What I appreciated most was the transparency throughout the transaction. I made sure to disclose every detail about the vehicle upfront, which helped make the whole process seamless and straightforward. The offer I received… Read more · 1
was very competitive and in line with the market, which gave me confidence that I was getting a fair deal. Once the paperwork was completed and signed, the funds were transferred promptly, making the experience even better.
A special thank you to Lachlan Cooper, Yash, and Jadeen for their excellent support, communication, and professionalism. They made the entire process easy and stress-free.
Overall, it was an amazing experience, and I would highly recommend carma to anyone looking to sell their car. Keep up the great work!
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Sorin, thanks for taking the time to share your… Read more