557 reviews
AI reviews summary
Pros
Cons
Verdict
Carma provides a highly convenient and professional alternative to traditional dealerships, particularly for sellers who value speed and instant payment. While the digital-first buying experience is generally smooth, inconsistencies in vehicle reconditioning and a drop in communication quality after payment are notable risks. Success with the platform often depends on the accuracy of initial disclosures and the thoroughness of the final physical inspection.
Outstanding Teamwork & Fast, Customer-First Delivery – 5 Stars! Buying my 2019 Mitsubishi Outlander Exceed online from Carma was an incredible experience thanks to the amazing teamwork at their St Peters hub. The team truly understood the urgency and importance of my needs and went out of their way to schedule a very fast delivery. Yash in sales… Read more · 1
guided me through the initial reservation with patience and clarity, and Sirajum kept all my paperwork, settlement, and workshop checks organized behind the scenes. A special thank you to Sarah, who prioritized my situation and brought my delivery forward by a full day ahead of schedule. Finally, Jash delivered a warm, thorough, and stress-free handover at St Peters. Everything came together seamlessly—huge thanks to Yash, Sirajum, Sarah, and Jash for putting the customer first!
I sold my car to Carma and was so impressed how efficient the process was. It's a well organised organisation with the friendliest staff! I was a little sceptical to start with but true to their word I got a fast, efficient and fair deal (well above trade in) without the stress of trying to manage a private sale. It was an easy process with such… Read more
friendly professional staff. The money transfer was instant. I even had my car evaluated, agreed on the sale, they paid me a deposit and I was able to use my car for a few more days while I finalised my new car arrangements. Highly recommend!
Sold my WRX with Carma today! I couldn’t recommend more highly the service, the price agreed and customer service provided by Zoe and Billy! Thanks so much! The whole process was seamless and Carma is extremely professional. Highly recommended if you are selling or buying your next car. Thanks so much! Show reply
Reviews with attachments
Started by just looking at Toyota RAV4 auto awd hybrid. Found a 2023 on Carma. It sounded good so I contacted them. It was an easy process to put on a deposit! Initially I was going to trade in however I found a buyer for my old RAV4. So I paid in full and have had the car since Tuesday. Great vehicle. Ex fleet car. My mechanic said it’s a great buy. Should last me for years! All log books were with the car. I’m happy. Show 2 replies
Very impressed with Carma's efficient and thorough process with excellent communication. The price was very competitive and I did not have to deal with time wasting enquiries.
Such an easy way to buy a car, all from the comfort of my couch. No haggling, no sales pressure. My purchase was slightly more complicated as I was putting it on a novated lease through my employer. The lease provider wanted on road costs added and my deposit refunded so they could put the full amount on the lease. The team at Carma reissued… Read more · 1
invoices promptly and kept me informed every step of the way. Once settlement had occurred they informed me that delivery would take a few days, but offered to send me an uber if I wanted to pick up sooner, keen to get my hands on my car I of course took the uber option. All round really happy with the experience and wouldn't hesitate to use them again.
Extraordinary Service from Start to Finish! I cannot express enough gratitude to the incredible team at Carma - specifically Sirajum, Lachlan E, Scott, Connie and Bec - for helping me get into my dream car, a gorgeous red Mazda 3 GT! I was coming through a very difficult week following a car accident just 10 days prior. Dealing with an insurance… Read more · 1
payout while still recovering from a concussion made the prospect of replacing my car completely overwhelming. But from the moment I got in touch, the team made the entire process effortless, compassionate, and completely stress-free.
Travelling up from Canberra on the train, they went above and beyond by paying for my Uber from Sydney Central straight to the dealership, and even bought me a coffee while everything was finalised! That level of care and thoughtfulness is so rare to find.
Thank you all so much for turning what could have been an exhausting ordeal into such a special, positive experience. I could not recommend Carma and this legendary team more highly!
Carma (Prince in particular) were promptly responsive and open and honest. After meeting the criteria for them to value the car, they had a very reasonable offer to me and apart from my service history (my misunderstanding that you have to have your car serviced every 12 months or 10k kms, whichever is sooner) they did not try and haggle with me… Read more · 1
(while most others mucked me around). The facilitator always referred back to the valuer and got back to me so there was no confusion. Customer service was impeccable and the inspection was a breeze, at a difficult time. Thank you Grant. As mentioned fabulous personalised customer service and no salesy jargon nor pressure. I highly recommend the team and thank them for making the process and transaction of funds seamless. Ps it was seamless because I had done my due diligence and had all the required paperwork to ensure this. Thank you Carma and team.
What an amazing company to deal with and a fantastic car that we purchased from them. Love the car and everyone we dealt with. The delivery driver was so calm and supportive as he answered all our questions whilst giving us an in-depth run down on our new car. Would highly recommend Carma to all purchases of quality used cars. All the staff are so friendly and honest. Regards Bob. Show reply
Carma Team, thank you! I have never had such a positive and seamless car buying experience! From my initial enquiry to car delivery I could not have asked for a more professional service from every person at Carma. A big thank you to Anik who was so professional and lovely to deal with, answered all my questions and kept in contact through out the… Read more · 1
process. I am so proud of Carma for creating such an outstanding business model and service. Particularly as a female, dealing with car dealers can be quite stressful, there was none of this stress at anytime during my Carma buying experience. I am so so happy with my car (2015 Mazda CX3), it was as described and in excellent condition. Thank you again Carma!
Had a great experience with Carma , I was cautious at first as I’d never dealt with an online car service ,but they made it so easy and the communication was always on point. The process was explained clearly and the service was extremely friendly The car didn’t disappoint and the 7 day refund or exchange policy gives added confidence . The car… Read more · 1
was just as described and pictured The little extra goodie bag was a lovely surprise Would definitely recommend buying a car through Carma
Very happy with the Carma experience! So much better than dealing with the usual motor dealer carry on! Would definitely recommend them. Show reply
Find out how Carma compares to other Car Dealerships
Know better, choose better.
sold my Kia Sorento to Carma and had a great experience. They offered a fair price, the staff were helpful and responsive, and the inspection was completed within an hour. Payment was transferred instantly. I’d definitely recommend them and would happily sell my car with them again. Show reply
Dealing with Carma was an absolute pleasure from finding my car of choice online to delivery, my only criticism would be the lack of communication as to when the car would be delivered after full payment was made, I found myself making the follow up calls, that said the staff were always polite and courteous, I would have no problem recommending Carma to friend & family. Show reply
- +2
Process - I was a little reserved about m I ney down on a car I hadn't seen. I was wrong, people I dealt with from initial sales to handover and office staff who completed the contract documents were brilliant and not pushy. Car was on better nic than I thought it would be. Definitely worth a look at for you're next car Show details · 1
Great car to drive !!! Beautiful car like brand new Highly recommended to buy car from Carma! Show reply
Amazing support and helpful friendly sales and service team. My first online car purchase was a smooth and comfortable experience from Carma Auto . Totally trustworthy and genuine care and with attention to my personal needs. A very happy customer ! Show reply
Honestly one of the easiest and most stress-free experiences I’ve had buying a car. Everything was laid out so clearly step-by-step, I always knew exactly what to do and what was happening next. No confusion, no pressure — just smooth the whole way through. Customer service was incredible too. Super friendly, helpful, and actually made the experience enjoyable. Absolutely love my new car and would 100% recommend to anyone thinking about it. Show reply
Latest follow-ups
Very happy customer! – Just received our newly acquired Hyundai from Carma. Amazing company delivering amazing customer care and service. Big shout out to Madeline, Anthony, Matilda and awesome Peter B. Show reply
Follow-up · Car is still in excellent condition. Like new. Very happy. Carma customer service exceptional.
Happy with the selling of my hrv the assessor providing fair assessment unlike other dealer that always low balling and feels like being insulted- highly recommended Show 3 replies
Follow-up · There's no pick-up, you drive the car to the specific appointed place near you. The paperwork only take about an hour on the spot and yes communication is clear.
Amazing service! Absolutely recommend to anyone who is looking for a car! Thanks to Matt, Cass and Jacqui and Wayne who delivered my car! They take the guess work out of buying a car!! I love my new car! Show reply
Follow-up · The delivery was seamless and the car was immaculate. It came with a full tank of fuel and a lovely gift, one of which was a Yeti travel mug that I use everyday. I have had no issues with the car so I haven’t needed to contact Carma about anything yet! I also love the peace of mind that comes with being able to purchase a 3-5 year warranty.
Follow-up · Sadly my beautiful car purchased from Carma was written off ( I got T-boned at an intersection) . Straight away I contacted Carma and was given great personalized service and had my new car in less than a week. They organized and paid for an Uber… Read more
Find out how Carma compares to other Car Dealerships
Know better, choose better.
Positive reviews
I had a fantastic experience selling my RAV4 through Carma. From start to finish, the entire process was straightforward, transparent, and completely stress-free. Their online valuation was quick and fair, and the communication from the team was clear every step of the way. The inspection and handover were seamless, with no hidden fees or… Read more · 1
last-minute surprises, and the payment came through promptly as promised. It was so much easier than dealing with the hassle of a private sale. I would happily recommend Carma to anyone looking to sell their car quickly and easily!
Sold my car to carma cars after getting an online price,process was very easy and smooth as long as you take required paperwork which they inform you about,the staff member in oak flats was very friendly and efficient and the price they paid for the car was what the online offer was and overall very happy with the experience.
Helpful and friendly service right from the start of the selling process. I received an honest offer on inspection of the car and the money was in my account within the hour. A trustworthy company with delightful staff. I would most definitely recommend.
Negative reviews
Have had issues with car I purchased from Carma, got in touch with Carma and was told my warranty was up? Funny thing you know, when I had a look at purchase papers my car was still in the 3 month warranty, I call that deception! I asked to see the mechanic check that was supposedly done, they said we can’t show you that, again deception! It’s not Fair Trading.
CARMA’s advertised affiliation with NRMA gave me confidence that the vehicle had been properly checked. That confidence was badly misplaced. The Crafter van was advertised as a six-seater, but my enquiries established it was registered as a three-seater, with no approved modification or engineering certification for the additional seats. This was… Read more
a serious discrepancy involving registration and compliance—not a minor advertising error. CARMA failed to disclose this information and refused my requests for NSW registration documentation verifying the advertised seating capacity. I spent two weeks uncovering information that should have been provided upfront, contacting the previous owner, the previous mechanic and the registration authority. I ultimately withdrew from the purchase and recovered my deposit, but only after considerable stress, anxiety and wasted time. This experience has destroyed my trust in CARMA. An NRMA affiliation is no substitute for verified documentation. I would not purchase from this company again.
Hi Brent, Thank you for your feedback. We treat vehicle… Read more
I rarely leave negative reviews, but after this experience I feel other buyers should know what happened. Before purchasing my car, I had multiple conversations with my salesperson, Andre. I was very upfront about my circumstances: I have three young children, I had previously had bad experiences with unreliable used cars, and I was using… Read more
essentially all of my savings to make this purchase. I repeatedly stressed that above everything else, I needed a reliable car that wasn’t going to immediately cost me money in repairs.
During those conversations, Andre contacted me regularly and reassured me about purchasing through Carma, even telling me more than once that they weren’t “like the dodgy dealerships on Parramatta Road.”
Unfortunately, the experience after I paid was very different.
Carma could not deliver the vehicle as advertised, so I drove it home myself. On that drive I noticed the car losing power and struggling to accelerate. Over the following days the problem continued, including an extremely concerning incident where I had my foot fully on the accelerator in a 70 km/h zone and the car would not accelerate beyond approximately 40 km/h, forcing other vehicles to go around me. The check-engine light also appeared.
What disappointed me almost as much as the vehicle itself was the difference in communication once there was a problem. Andre had called me repeatedly while I was considering purchasing the car. After the car developed these issues, I tried contacting him and could not get a response.
When I contacted customer support and ultimately exercised the 7-day return option, I found the communication extremely robotic. Despite explaining what had happened, I felt there was very little empathy and there was no meaningful attempt to help me find a suitable replacement vehicle after the car I had just purchased proved unsuitable.
To Carma’s credit, once the return was arranged, the vehicle was collected and my refund was processed. I am grateful that the 7-day return policy existed because without it this experience could have been significantly worse.
What I find difficult to accept is that a vehicle sold through a business whose entire model promotes confidence and convenience could develop such significant drivability issues almost immediately after purchase.
The irony of being repeatedly reassured that Carma wasn’t like the “dodgy dealerships on Parramatta Road” isn’t lost on me. In the end, the polished sales experience before payment meant very little when the support I received after something went wrong felt completely different.
I received my money back, but I certainly didn’t get back the time, stress, additional transport costs or anxiety this experience caused my family.
Based on my experience, I would not purchase from Carma again.
Hi Paige, thank you for sharing your experience. We are… Read more
Recent reviews
Excellent experience selling my car to Carma. Clear information, friendly and knowledgable staff. Amount following inspection was the same as the offer after the online section of the process. Much more straight forward than trade-in negotiations with car dealership I’d been enduring! Next time I change my car I’ll go straight to Carma. Show reply
Amazing service. After seeing my car advertised on Carma website then dealing with the sales team and getting my car delivered, it’s been a stress free process. Being able to drive the car for 7 days to decide if it’s the right car for me was what sold me. Very transparent process and loving my new car. Show reply
Hi Grant, We know you are in touch with our Post Sales Care… Read more