Carnival Splendor

Be warned - if you need to visit the medical centre on a Carnival Cruise you will pay more than you ever could have imagined! My husband and I both had to see the doctor on the last day of our cruise. On presenting to the medical centre we were each told that the consultation alone could cost $290. Being desperate for help, we agreed to that cost.… Read more

At no other time we were advised the cost of tests or medication (and when you're feeling ill, you don't think to ask, you're just desperate for relief). Believe it or not, for a SINGLE nasal swab which tested both Covid and Influenza, we paid a total of $295! A course of 10 Tamiflu tablets - $231.80. Bottle of cough syrup - $44.94. All up, when we received the bill the morning we disembarked, we were staggered to see a total of $1,555! To add insult to injury, my husband was taunted by the staff for not having had a flu vaccination! Another warning - be sure that your travel insurance covers medical costs. Don't be like me and trust when your insurance company tells you that because the cruise is a domestic one, your medical will be covered by Medicare. What a joke! And then when you try to make a complaint you go to Carnival's "Guest Care" page, type out your complaint, click Submit, and .......... nothing happens. It doesn't go anywhere. Never Again!!!

This company should be avoided at all costs. We just went on 8 nights carnival splendor cruise from Sydney and they put every effort to ensure we do not book them again in the future. Staff at Casino are rude and are racist especially [Name Removed] and [Name Removed]. I went second day at the poker table and the female dealer couldn’t be bothered… Read more

and actually said she is over it .Bar staff make their own rules person to person. I had full alcohol package and to get bottle of water after a drink you have to wait ten minutes. Doesn’t make sense. Bar usually runs out of salt or other ingredients to make cocktails and mocktails . The whole trip was under staffed , people on duty were grumpy and just couldn’t be bothered to provide any sort of customer service. Even the guy with mop at the pools yell at you if you walk to get your towels . Two days at the end weather was bad so they had to close pools and other outdoor activities for safety reasons but no alternative entertainment was provided so people were just stuck in cabins . In the buffet area there is may be 2 staff looking after more than 500 people. The only one good thing we found on this cruise was staff at the gold pearl Restaurant table 533. team leaders name was [Name Removed] I think . The food and service at this one restaurant was exceptional and the house keeping guys are awesome. Our kids loved the towels animal made everyday by house keeping dude . We went on Royal Caribbean cruise two years ago and carnival is at 25% of that at every aspect whether it’s staff, service or entertainment. Royal Caribbeans motto is PLEASE BOOK US AGAIN and Carnival motto is DO NOT BOOK US AGAIN so we are a group of 35 friends and will be booking Royal Caribbean next year. There is nothing to do for kids apart from a small water park. I mean nothing unless you want to drop them at onboard child care system even there if kids age gap is more than 3 years they can’t be in one area. Staff and food at Masala Tiger is also awesome. The after dinner parties at the pool area are fantastic. DJ guys are awesome. What frustrates me that the cruise itself has all the infrastructure available just the behaviour of staff / couldn’t be bothered attitude kills the vibe . It is just not planned properly.

We were due to sail to New Caledonia on 16/1/26. On the evening of 15/1/26, after travelling to Sydney for our cruise, we were informed that due to weather, the cruise to New Caledonia was cancelled - this weather system had been predicted for weeks. We were offered cruise credit, or a cruise to Queensland. We rejected both the cruise credit and… Read more

QLD cruise, and requested an immediate refund. Carnival said that under their terms and conditions, they were not required to refund our cruise. Carnival is still holding on to thousands of dollars of ours, and will now not respond to emails regarding the matter. I requested that Carnival confirm that they received our legal documents and they still have not responded. They have not issued a refund or cruise credit, stating that we rejected the credit. Carnival's conduct constituted a major failure in the supply of services under Australian Consumer Law.

We took our two grandchildren on a 4 day cruise out of Sydney. It is fair to say that a cruise spent mostly at sea with another 3800 passengers is not one we would normally select, but our grandchildren wanted teen clubs and waterslides so we headed… Read more

from Sydney to Moreton Island and back. We had balcony suites on deck 10 which were relatively spacious although the decor was tired and worn and there was considerable noise from our neighbours and from the corridors. Priority boarding and disembarkation was a real godsend and the meals in the dining room were good but not great. The staff were efficient and very accommodating. The focus for many in board was drinking and gambling but that had little impact on us. One incident however really spoiled the cruise for us. Whilst my wife was in the Spa she handed in her cabin folio card at Reception was is required and it was then used by someone to purchase a $535 Seiko watch. It took nearly an hour to settle the dispute ant disembarkation even though the ships cameras could have proven it was not my wife who made the purchase. No apology was received and it took four days for the charge to be reversed.

Impressed with how the employees stood out to be of service with their guests. Room service were all excellent, good job to James and all who service our family rooms ( 23/04 - 2430, 2038, 2392). Restaurant was at its finest bec of Alit, Wayan and Gelyn! Kudos everyone!  Show details

Please don’t waste your money on a holiday that is terrible and disappointing. The food was terrible unless you paid a lot extra. Everything needs a booking with long queues and wait times despite paying for the cruise with the assumption you would not need a physical credit card or you would be cut off. I’ve been on holidays all over Australia and the works this is the worst and has put me off cruises forever . Show details

I enjoyed the professionalism of the staff and my children liked the children's programs. We had a great time wondering around the ship, including the shows and spas. It was a great family holiday and I would do it again. Life is cruising. Leave the negative attitudes behind on the dock. You will love life. Show details

Our cruise was paid for by my daughter as a gift. A few days before we were due to sail I had a fall and fractured the neck of my femur. I called Carnival to postpone our cruise and was told that I could not and in fact I would have to pay a hefty penalty to cancel.

ZERO STARS HONESTLY My daughter just got back from NZ 10day tour-FIRSTLY-hardly ANY VEGAN FOOD-even though the cruiseline was informed SEVERAL TIMES leading up to her holiday-THEN her wildlife tour was cancelled and they werent told-until the day -and THIS was her main reason for going- they ALSO arrived at most cítíes at 6am- THEN they made them… Read more

pay for a shuttle -to the CBD- where ABSOLUTELY NOTHING is open for 3-4hours! ALSO be warned you may NOT even get to SEE the fjordlands at all-OR even be informed by the cruiseline if they have decided NOT to go there -AS this happened to my kid too-which sadly was her other reason for going -NATURE AND WILDLIFE-she got neither

Very disappointing. The food was appalling and the ship is so over populated you can’t get a seat anywhere and feel like you’re in stampede whenever you go anywhere.

If I could give a 0 star I would. I booked my cruise, left a $400 deposit and due to medical reasons my doctor advised I couldn’t go. I contacted the Cruise Line 2 days after leaving my deposit, as well as my medical report. They said because I was outside of their 24 hour cooling off period, they wouldn’t be refunding me. My friend was going on… Read more

the same cruise, same dates, different booking. I asked if my deposit could be transferred onto their booking since they hadn’t yet payed the balance. The answer was no. No leeway. All this cruise line are, are money hoarders. I do not recommend.

Avoid like the plague! This was to be our 6th cruise with Carnival, but no loyalty or trust given to us. We paid a deposit, have a receipt. We paid the balance, have a receipt and email stating paid in full. We then get an email saying we owed $1000, but if you've paid this disregard the email. We disregarded the email as we had all confirmed… Read more

emails and receipts stating, paid in full. We then find out cruise was cancelled as we didn't contact them in time to fix the problem. Remember we had paid in full. We called carnival customer service who treated us like we were st>pid, it was all our fault and we needed to sort it out with the bank. We then find out the link from the website was a scam and we paid a dodgy on seller who no one knows about. Carnival still treating us like id*ots. Absolute joke.

The Guest Services team, especially Subhankar Bera, was very kind and helpful. I really appreciate their support and the gesture they made. Thank you for making my cruise enjoyable

Extremely disappointed with Carnival Spendor. Totally not worth the money - poor service, bad communication, the food is terrible. The staff are careless. If you do make the poor decision to choose Carnival splendor, don’t pay for any extras. It’s not worth it and they don’t deliver. We paid for Faster to the Fun and nothing was delivered on… Read more

time. Check-in was disorganised. The Carnival booking rep had entered the birthdate of a relative incorrectly so we had to wait to get it sorted. The ground staff were good, however, as were the restaurant teams. Anything outside that was a disaster. Bathroom had a dirty/mouldy sink hole. The carpet left stains on our socks. We had asked for a shower chair - this wasn’t delivered. The credit card wasn’t attached to my account even though I had completed this during check in. More time spent at Guest Services!! The air circulation in the room was so poor, we woke up with bad headaches. Guest service team members were sullen and not helpful. Bar staff refused repeatedly to provide straws. We asked for a spare one for a large drink, and the staff member refused. During a show, the staff member brought a can of soft drink without a glass or a straw, and refused to bring one for our elderly relative. Incidentally, this was her first cruise and she couldn’t understand why we had chosen to go on this cruise. We were mortified by her bad experience, and by the waste of good money. Power is slow so it took hours to charge the phone. There was only one electrical outlet.