One rotten apple
From the moment I viewed the property, I went on to rent, I was impressed by the friendliness and professionalism that Dale and his team displayed. Sadly, after two and a half years at that property, I had to leave because of my career. The agent Ben (I've never spoken him in person as he communicates only via email and sms) has made the process of leaving the premises a very stressful one. With inefficient processes, inaccurate and inconsistent messages and misdirected advice around retrieving my bond, I'm now having to process the matter through RTA. Such a shame that the exceptional reputation of the business can be ruined by one careless and malicious individual.
Cartwrights Real Estate
I am shocked to read this terrible story from these distressed tenants. How terrible. I cannot for minute relate this to the agents I have been dealing with for 20years. They have managed my small property all this time. To my knowledge they have supported all of my tenants and referred any repairs to me for my approval. In all but a few cases I have approved. Anything that has involved safety has also been alerted to me.
As the owner they have been supportive of me. Honest in their appraisals and in managing the unit. They regularly ...
Wouldn't rent through them again
Where do I start!?
When we first moved in the place was disgusting. There was rubbish throughout the garden and on the back deck, the floors inside would make our feet black (after walking around for only a few minutes), the rumpus room was full of cobwebs and bugs, the lights in the rumpus weren't working (had to buy myself lightbulbs), the carpets were disgusting, a lot of the exterior wood is rotting AND last but not least the master bedroom door handle DOES NOT FUNCTION PROPERLY.
We had to call the fire brigade the day after we moved in be...cause my housemate who's room was the master, got stuck in her room for over an hour. The door handle got jammed. The fire brigade told us that the owner needs to replace it with a new door handle because the old one was too old. Since Feb 2019, the door handle is still faulty and my housemate has been stuck in her room multiple times. The first time this was brought to the real estate’s attention, they stated that we are responsible for paying for it. After sending an email to the real estate referencing the RTA website (the RTA website states that they are required to pay), they have come to the home to “fix” it many times. It’s still faulty! The garage door stopped working not long after we moved in. It got stuck and wouldn’t close. This was a safety hazard, as there is no proper lock to the room downstairs. The real estate again tried to make us pay for this until we referenced the RTA website. They came to inspect the property. They weren’t satisfied with the state of it (I have a video of the state of the property and it wasn’t that messy at all). They were swearing at me and stating that we would have to pay for damages to the property that were in our entry report, including wear and tear. They accused us of being heavy drinkers (we had a box of bottles out the back for a recycling project) and they also told me the house was disgusting and they’d rate it a 0/10. When telling them that I would be going to the RTA if they make us pay for the damages we didn't make, they threatened to take us to court. They came to the property for an inspection roughly 6 times within 4 weeks which is illegal (as per the RTA website). There was one time when they came to the property and then sent us an Entry Notice AFTER they’d already been there. They would also often send us Entry Notice forms for inspections within 24 hours of their actual entry (ILLEGAL according to the RTA website). There was even one time when the owner of the property came without even telling the real estate and he was posing as a maintenance man. He was also acting extremely unprofessional and even told my housemate that she should ask the other maintenance man for his phone number. They would also rock up to the property without telling anyone and proceed to take photos of the premises. We had to end up calling the police because they continuously trespassed.
Stay well clear
We rented a property through them at fairfield. Tried to take us to court for a benchtop with minor damage we fixed professionally for $500, after his tradie mate quoted $2400. Then also tried to get me to reoil the deck when the afternoon sun had faded it for another $250. On top of all of that, tried to make us pay for extra cleaning because there was a spot on the toilet seat. The manager even sent me an email stating I had to recork the splashback and benchtop because it had cracked. They will try to bully you into fixing things you didn't even do. The QCAT judge laughed it out of court when we went. Very unprofessional real estate, steer well clear.
Best Real Estate Agents!!
I have been renting for almost ten years and I can confidently say that Cartwright Property Group have by far been the best I have ever dealt with. Dale and Ben were both professional, friendly and so accommodating to our needs as a family. They promptly responded to all our enquires and went above and beyond to make us comfortable during our short rental period with them.
I could not recommend them enough. Thank you so so so much for the warm goodbyes, we will miss you!
Professional and thorough
Dale and Ben have been managing my property for over a decade and I trust them completely in looking after my unit. They are prompt and professional, always keeping me up-to-date with everything that needs to be done. I highly recommend them. You won't be disappointed!
Cartwright Property Group have managed our rental property for many years. Great service at all times including during the major flood in 2011. Dale and Ben maintain a thorough and professional attitude and ensure our property is taken care of and have always found good tenants. All queries or problems dealt with efficiently. Highly recommended
Lovely dealing with professionals
As a tenant I have become accustomed to fairly poor professionalism and behaviors of property managers. I have been in my current rental 18 months and can most certainly vouch for amazing, efficient and willing responsiveness of this team. Well done and special thanks to Ben
October 1st 2019 Update: Efficient, professional & friendly team
I have moved too many times to count on my fingers & toes but this last stint was made easier by having Ben look after me. He is backed up and complemented further by the rest of the Cartwright team and nothing was ever too much trouble. Great work and thanks
- Verified customer
FAIL TO UNDERSTAND
I find it gobsmacking to read that anyone could find a bad word to write about this Company !
I have never written a review of this type before but was compelled to after reading a couple of unfavourable reviews about Dale & his super team - surely these folks have mixed up their Real Estate Contacts.
Dale & his company have been buying, selling then managing my property portfolio of investment properties for almost 20 years now.
Not once in all my many dealings with Dale & his team have I had reason to question his advice or recommendations...
Can Do Cartwright.
Dale Cartwright and the Cartwright Property Group team have been managing my investment properties for many years. They have always been approachable, trustworthy and respectful. The team members are quick to deal with any issues which arise and keep me well informed. This is especially important to a client, such as myself, who lived in regional Queensland for several years. Dale's knowledge and experienced in real estate is excellent, having recently sold one of my properties as per the expectations sought, including price and timing. I would thoroughly recommend Dale & his team to anyone wishing to buy/sell or manage property.
Respect for clients of his Real Estate Business.
I have known Dale for over 15years in a professional capacity and as the owner of the Cartwright Property Group at Graceville. I can say that his knowledge and experienced in real estate in the western suburbs is far better than most; as is his respect for clients of his business.
I have always found Dale to be trustworthy & professional in his approach to his business and the care he has for his staff. I have approached his staff on numerous occasions and have be treated with the utmost respect at all times.
Best Real Estate Agent
Dale Cartwright has been been managing my property for a very long time. The service provided is second to none especially when dealing with business manager, Ben Hicks. The entire staff team is always approachable. They focus on achieving great results every time and keeping me informed at all times. They are also quick to deal with any issues no matter how small. I would highly recommend Dale & his team to anyone wishing to sell/manage property.
Trusted reliable team of professionals
Living in regional Australia we need to have confidence our rental properties, tenants and interests are being looked after. We have trusted Cartwrights with our property management for over 10 years now. The small, reliable team of professionals know their clients and we know who is responsible for managing our properties. We find that with Cartwrights things generally just tick along. Cartwrights is also our “go to” real estate for buying and selling property in the area. We would recommend contacting the Cartwright Property Group team if considering buying, selling or leasing property.
Genuine and professional Agents
I have known Dale,10 years now. Dale has always delivered exceptional service and what's even more amazing is it is backed up by loyal, professional and smart people who take care of you like you are part of the family. They look after our investment properties as if they were their own. I would recommend Dale and his team in a heart beat. Always great you can call on someone trustworthy for genuine, experienced and professional advice.
Best Property Group Ever!
As tenants of this house for over 13 years through Cartwright Property, my family and I were well looked after. I am very pleased with the level of service and maintenance that was received from this retailer group and am hoping for the same standard from my future real-estate groups. Dale and his team aided me with any questions I had and furthermore made it a priority in helping all issues I came across over the course of my residence. Thank you.
Best real estate ever!!
I have been renting a property in Toowong for 2.5 years from Cartwright. I was lucky enough to inspect twice in order to make my decision. The owner Dale is just lovely. Ben my property manager was very prompt in returning emails and calls and nothing was ever too much trouble and he was a pleasure to deal with. Janet and Candice are amazing as well. I have never had any reason to lack faith in this team as they go above and beyond other real estates that I have dealt with in the past. I would highly recommend them.
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