Casey's Toys Physical store

A few days ago my wife and I went into Casey's Toys at Narellan looking for a toy for our great nephew who was turning three. We started in Casey's Toy's first, thence we were going to K mart, Target and Big 'W' if we didn't find anything. Kellie, a staff member asked us if she could help. We told her that we were looking for something for… Read more

our great nephew, who is turning three, and he likes to pull things apart and put them back together again. Kellie said come with me and showed us this toy which had three different types of trucks with sixty one removable parts plus a battery operated drill. To cut a long story short we bought it which saved us a lot of time and stress. Our great nephew absolutely loved it. Thank you and thank you again Kellie for helping us. 5 out of 5 stars from my wife and I to you.

I was specifically trying to source Scalextric extensions and accessories. Each store I spoke were helpful, but Casey’s Erina were exceptional with locating exactly what I was after, clarifying with product code, as I checked on the web. I paid over the phone, having received a quote for postage, and my products arrived at my address in 24 hrs. Cath was unbelievably polite, helpful and efficient, and deserves acknowledgement. Many thanks, Cath. Show details

Forgetful Male – I visited Campbelltown store 23rd December. Get a Christmas present for my wife. The staff where SO Helpful. And extra $2 it was expertly wrapped. Big thank you Mariam . As a forgetful Male. Visiting Casays Campbelltown was the best thing i did. Thank you . Show details

Appalling Service! – Absolutely disgraceful service! I took my children and their friends in to the Wollongong store, to pick out a toy for a party present for each of them. Four of the older girls were cuddling 4 teddies they had picked out to buy in the teddy section when a staff member approached and rudely told them to not touch the teddies and put them back as… Read more

others would wish to buy due to health and safety reasons. The girls stood there upset and speechless, then thinking they needed to return the bears. I would strongly advise you train your staff to not attack paying customers ESPECIALLY CHILDREN when and actually offer assistance instead. My entire family will not be returning to any of your stores and I hope you feel ashamed. Innocent children, clutching the toy they chose to be made to feel in the wrong.

Friendly Aussie toy store always loooks after me – Helpful staff always nearby to help but not pushy. Excellent range and quality, reasonable prices. Best of all - a family owned Australian company :) Show details

Great service – I really enjoyed being served by [Name Removed] because she is quite pretty and nice and great service Show details

Great service – I really enjoyed being served by Suzannah F because she is quite pretty and nice and great service Show details

Great experience – Execellebt friendly customer service, wide range of products available, affordable prices Show details

Woeful product warranty – Purchased a FTX outlaw ready to race RC car. Right out of the box it was defective. Would not run properly. Returned to store for warranty exchange but was refused as the company policy is only to repair rc cars not replace or refund. Even offered to pay extra and upgrade. Left the car with them to attempt repair. Still defective on return. Still… Read more

refusing to replace or refund. Reported to fair trading as their policy sits outside Australia consumer law. Terrible Experience.

Old products and rubbish lines – Customer service very poor ,poor quality product That is why selling everything cheap beacuse they are rubbish quality They import all the rubbish

Great customer service – Shopped a couple of times at the warringah mall store and each time the customer service has been sensational. Thank you for making the shop so pleasant! Show details

Very bad service the manager at Campbelltown is so rude and not helpful at all – Very bad service the manager at Campbelltown store is so rude and not helpful at all. U can exchange or get store credit when u change mind but when u actually want to do it, it looks like U gonna shoot the manger by how her face change and the attitude become unbelievable. Will never go there in my life Show details

Excellent customer service – Marcia at Erina Store was extremely helpful and proficient. I needed a present for my grandson's birthday. She found the item I requested very quickly and I was very happy it was in stock. Due to restrictions, she was quite busy with other people picking up toys during my phone order however, was always polite and calm. I picked up my order… Read more ·  1

within 30 mins. Marcia was working on her own and should be commended for her excellent customer service.

Disappointed yet again – Purchased a remote control car for my Granddaughter in December from your Castle Hill Store but due to COVID lockdown could not give it to her until after your 14 day return policy had expired so had to accept a credit. My Granddaughter would now like a Pop It Fidget. Saw on website you stock them so made special trip early this morning to make… Read more

the purchase only to be told that they are sold out. Keep ringing next week and maybe they might have more. I can’t put one on hold because they are VERY popular. Given that you already have my money, perhaps the offer of a phone call from you when they arrive might have been appropriate. MOST UNSATISFACTORY!

Unbeatable service – Trish at Wollongong store went above and beyond to help me ship my order to Melbourne in time for Christmas. Definitely support this store again and again. Show details ·  1

Best toys and friendly – The staff at Caseys Toys Brookvale are the most friendly and helpful people, it's the only place to go for pressies for the grandkids. If I am unsure of what is age appropriate they have the solution. Show details ·  1