poor Knowledge of staff
Staff are misinformed about the law. I was told I could not have a loan due to having my money managed and it was illegal to lend me the money. It is not illegal and more then likely there policy. Would help if they had there facts straight.
Wouldn’t even give a 1 star
Applied for a loan. Got an accepted offer after answering so many questions from the mayfield team. Gave them my bank account details, only to have them send the funds to the incorrect bank account. Called them and asked why it was sent to the wrong account & they said “ohh we didn’t check it”. They had taken out payment Before the funds were even deposited. They advised that they would get back to me. But had no response whatsoever. Only then I contacted them & they stated that the loan was cancelled. The worse place to get a loan. Crap customer service! & they’re very slow!
I've never had a problem paying back repayments. I've been in the same job for 4 years and earn more than enough. Yet everytime I apply with cash train I get declined. Even when it's as little as $25 a week in repayments. Not sure how this company comes up with these decisions. You would think they would want the business. Just Go elsewhere.
I can't state enough how unprofessional this company is. They are a pay day lender and anyone borrowing from them should understand that. They have slow response times and want you to jump through hoops for what would be considered a lender of last resort. Will never borrow from them again.
I have been trying all day to contact cash train via email and phone and my email gets rejected by sender because it doesn’t exist and the contact numbers both ask me to dial an extension I have tried everything to get in contact with them regarding my application and nothing they said they would be in contact with me today but I haven’t heard anything and also said the fund would be in my account by today but nothing.
This is unprofessional not being able to find out what’s going on. Not happy.
Easy and quick approval, time to recive fun's need work, 9 hours to receive funds when I was approved in good time
Long time to recive fun's when stated with in couple of hours, bit doesn't say that the bank is in another state and closes and early then other bankss, overall good service
Customer service representative was friendly and informative.
Very satisfied with the promptness of approval then payout of loan.
The rate is quite excessive. Maybe members (like myself) who occasionally receive loans, and always pay back on time, could get a lower rate.
Thank You for your efficient service!
Very satisfied as always! So easy and convenient. Information is everywhere if you have questions and nothing is vague or unclear in the process. It is definitely the best short her money lender by far!
This is the best service and help line, very understanding so thankful for being a valued customer.
Fast service, really helpful, very thankful for the assistant. Very understanding. I was so happy when I got the help when I was in need. I felt like a valued customer. Thanks
Absoulutely terrible i do not recommend anyone going through cash train for a loan it's taken me 3 -4 days just to get approved. Not to mention while waiting i got approved for a loan through another loan company an got approved for it on the same day. Now i have 2 loans. Awfull NEVER again. Save yourself the trouble.
Lack of communication
Supplied bank account details and payslip from less the a month ago,then got email saying they needed the latest payslip which I haven't received yet then wanted to know all my company's details, bosses phone number etc
So I gave up and applied and got approved elsewhere
Then they send a email the next day saying I've been approved
And this was for $200
So now I got two loans when I only wanted one
Questions & Answers
Cash train is asking for my bank details but where or what is the access code? Is this my banking password because it doesn't fit. So where is or what is access code
Everyone is asking when the funds will go into there account. With no reply from Cash Train. Repetitive question it seems!
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