Cashrewards Questions & Answers

Hi San, and thank you for the message. Can you please send an email to support@cashrewards.com with attention to David and referencing this comment. We'd like to see what could be preventing you from withdrawing. Thanks in advance.

Hi cbourl, There are many reasons why a store will not pay cashback and they can include issues with the tracking from the store to Cashrewards, payment and processing issues, and other factors. These are outside of the control of Cashrewards and we would like you to know that Cashrewards cares about you and is on your side. Rather than blaming us for missing cashback we are the ones who assist you in getting cashback from a store you have purchased from. Not all transactions are approved by all stores for the reasons provided and our loyal members know that and know they can contact Cashrewards for help when needed. If a store does decline cashback, then the store may not be willing to provide cashback from your purchase and this can happen for every member of every cashback website and is a part of the cashback process. However, when a member reaches out for help we are happy to investigate and provide more clarification, and sometimes are able to resolve an issue with a store in your favour. Cashrewards have 1.8 million members making millions of transactions each week and we will always do out best to help each one of them to get cashback from a store if we can. Have a great day and thank you for your understanding.

Hi Lesley, I hope you're having an amazing weekend, and thank you for reaching out! I'll start off by clarifying that you do not need to link your credit card to Cashrewards to be able to get cashback on your online transactions through our platform. All you need to do is go to the store's page on the Cashrewards app or website, click on the "Shop Now" button and make your purchase as normal. As long as you're clicking through to the store from our platform, and adhering to the store's terms, your cashback will be visible in your Cashrewards account.

Card linking is only necessary if you would like to get cashback on your in-store purchases with our selected partnered stores. Therefore, if you do decide to link your credit card to Cashrewards, and then use the same card to shop in-store, then you will receive cashback on those transactions as well.

I hope this answers your question. If you have any further questions or queries, please let me know :) Enjoy your Sunday!

Jesse

Hi Terry, and thanks for the question. It could simply be a bad redirect link on the affiliate side. Are you please able to share which store you're referencing so we can investigate. Thank you :)

-James

Hi Isaac and thank you for reaching out. Are you please able to try the withdrawal via the Cashrewards mobile app and advise if the issue still persists. Thank you in advance.

-James.

It's a scam. They don't pat it back to you. Having this issue withdrawing my rewards and i get an sms code copy it and says it's incorrect but then if I go to update anything that send me an sms code and type it in it works no issue. This proves to me to me it done on purpose to stop you being able to withdraw your rewards cause it's the only time the verification code doesn't work do3snt matter how many times u try. Seeing this don't trust the company one bit and complete scam probs stealing your details dare of birth and bank or credit card information as the site is set up to not do as it says. Seeing red flags. Have deleted account as not spending hours and days relying to chase what the promote site to do to be done and show bad business ethics. When a vero code works for everything else besides when withdrawing cash. Don't trust this company. Keep yo u r identity safe delet all your person and bank information as this site is sey up to steal that not do as it says

Hi Jane, Please provide us with your email address so we can check on this issue for you. Otherwise you can get assistance via support@Cashrewards.com Have a good weekend. James.

Hi and thanks for the question. Cashrewards is open only to residents of Australia and New Zealand. Thank you.

Hi Amanda. Please feel free to write into our support desk at support@cashrewards.com and we'll take care of it for you. Please use the link to this question as reference. Thank you.

-James.

Hi Les. I’ve just sent you a direct message with instructions, as we need details about your Cashrewards account. Thanking you in advance.

-James

Hi Asher, and thanks for the question. The funds should definitely be in your bank account by now. I will message you directly via this platform to get some details. Thank you :)

Hi May, Thanks for your enquiry. You can join Cashrewards without linking a credit card. If you wish to link a credit card to your Cashrewards account at a later time you can earn cashback on in-Store purchases. If you need any further help or have further questions feel free to email our Member Services team at support@Cashrewards.com Have a great evening! James.

Hi and thanks for the question. Please note that card details only need to be entered if you wish to use our services at participating in-store merchants, as opposed to online. If you do decide to opt in, providing your credit card number is fine. We do not request expiry date, name, and/or CRN - only the 16 digit card number - which is not stored by Cashrewards. The details are encrypted and stored by the relevant credit card providers.

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Hope this helps. Thanks.

Yes ive had no issues with regards to using card details. As stated above I've registered card details at time of making transaction only.

Sorry but my emails from Cashrewards are just about shopping offers. I did however in the past use what I thought was an associated company called RewardsCentral (I am sure that they were linked) and I regularly receive invitations to do surveys from them and I have given up as I am never who they are looking for and as such not worth my time to even open the email.

Hi Ro P, and thanks for the question. If you're not eligible for an offer then you would not have received an email from Cashrewards. Further, different promotions are targeted at different members. Please ensure you are subscribed to newsletters in your Settings to have the best chance of qualifying for one in future.

Thank you -James.

Hi Rekha, and thanks for the question. I'm not sure if you were the referee or the referred. If you were the referee, please note the following term for refer-a-friend applies. They need to make a qualifying purchase:

>>Tell a friend about Cashrewards and you’ll both get a $10 bonus once they make their first transaction of $20 or more.

<<

There's a current delay in email responses due to the holiday season, but please respond here with your Cashrewards ticket number and I'll look into this right away for you. Thank you. -James.

Hi, and thanks for reaching out. The store account (Myer) used when clicking 'Shop Now' from Cashrewards has no bearing on cashback as there is no direct correlation between the two. Please ensure however you read and abide by the terms for each of the stores on Cashrewards before shopping.

As for first shop stores such as Kogan, cashback can only be achieved on first transaction as defined by Kogan themselves, so referring a friend who is an existing member will not work. Again, please read the individual terms for each store.

I hope I've helped clarify your questions. Thank you, and have a great day. -James.

Hi James just one last thing. So as I understand it, while the person referred won't obtain any benefit from shopping through cashrewards on Kogan or other like stores. Do either of us at least qualify for referral bonuses?

(A “Qualifying Purchase” means any purchase through the Cashrewards system in line with the prevailing terms and conditions which results in cash back to the member.) A lot of the people I know already have existing accounts with online retailers, so do we then have to pick and choose which deals we use as some of them don't offer cashback seemingly and are just a straight discount like 30% shoes etc.

Thanks, P

Hi again. The person referred will benefit provided the terms for that store are met. If they are a new buyer at Kogan, they will benefit. Most stores on Cashrewards are fine for return shoppers. There's only a handful that are explicitly first time shoppers only (ie Kogan).

Thanks again. -James

Hi Aussiee and thanks for contacting Cashrewards.

Not at all. The accounts are not connected in any way and are totally independent of each other. Feel free to reach out with further questions. In the meantime, please have a wonderful day.

-James.

Hi and thanks for the question.

Are you certain this was for a tracked purchase rather than a cashback claim? Please feel free to respond with your Cashrewards ticket number and I can look into this for you. Thank you in advance.

-James.

Hi James, Thank you for your prompt reply. The email was a cash back confirmation from Cashrewards. The inquiry ticket number is #379892. Thank you for taking the time to look into this.

Hi again and thanks for the response.

Please go ahead and check your account which should show the transaction as approved. We'll reach out to AliExpress separately to ask why they declined in the first place.

All the very best.

-James.

Thank you very much, James. Have a great day.

Hi Jon, and thanks for reaching out. Yes, your scenario is considered one (1) transaction. If you then want to purchase more items via another cart, you'll need to click out from Cashrewards again to Dan Murphy's. Hope this helps.

Please have a wonderful day :)

Hi, and thank you kindly for the question. All store clicks appear in your Click History instantly - you can see these when you click to any store from Cashrewards. However, tracking of your purchase can take up to 7 days. Amazon especially will never track quickly. It takes anywhere from 12-72 hours to appear in the Rewards section of you Cashrewards account.

If you have any further questions or concerns, please feel free to contact us via our help centre on the link below. Thanks again, and have a lovely day :)

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Hi Kay, and thanks for the question. Rest assured we respond to all reviews - good, bad or indifferent. Are you please able to provide examples where we've not responded (unless they are very recent reviews, which we respond to within a few days). Thanks in advance.