- Verified customer
They will rip you off.
Had a water leak in the roof. They sent an apprentice to do the job. No ladder. Stood on my sons shoulders who has a fractured clavicle and arm in a sling to get into the roof. They changed one t joint called a shark bite. They left the saturated pink batt in the roof. Less than a one hour job. Charged over $200. Next day water still leaking through the lighting and down the wall. We called them back. Told it’s condensation!! I called a different Plummer as I was concerned. Was told no condensation, other shark bite t joints were carroded right...next to the same one. That the parts are under warranty and there is no cost involved of which Casotti charged us for. Cassoti advises it would cost around $9,000 to change all fittings and pipes as he had done a previous similar job. The new Plummer we had said it would cost no more than $1,200 for the exact same job as he had done one before but needed as he went through the whole roof and checked all the t joints. He replaced two more that were caroded. One off them was next to the one the apprentice changed yet he didn’t change that one. The new Plummer spent two hours and charged a reasonable price. The apprentice said it’s was the water quality that’s causing the problem and that we would have more problems. The new Plummer said that was not the case, it was the shark bite t joints some were defective as they could have been a bad batch and were under warranty. Casotti Plummer sent us another bill for the second attendance which was less than 48 hours since they fixed the one t Joint which is all part of the same job. They are money hungry and very poor service. I spoke to the manager Don from Cassoti Plummer who is the owner to express my dissatisfaction. He was rude condescending would not let me get a word in and hung up on me. They are a scam. Very poor quality of work and to have an apprentice do the job on his own I believe is not allowed. The apprentice apologised to my son for standing in his shoulders and gave his a $20 voucher of the next time he used the company!! Second time we called we had to ask them to please bring a ladder. Please ring around and get a good Plumming company who will do a great job stay away from Cassoti Plumming.
Prompt, reliable, satisfaction guaranteed
My toilet stopped flushing, so hard for oldies to use “buckets of water”. Casotti Plumbers came to my rescue very quickly and I’m very happy with their service, quick response!! Positive recommendation.
Great work great customer service
I had Chris from casotti plumbers come and fit both my toilets today .he was fast professional and friendly.i am very pleased with the result and would be confident in recommending him and the company .I will definitely be using them again
Professional and friendly
Casotti plumbers were recommended to me and did not disappoint. Not only are they excellent plumbers but they give excellent service. They were prepared to take the initiative to solve unexpected problems that arose with a bathroom reno. I wholeheartedly recommend them.
I picked this company from the yellow pages and asked if they could install a gas wall oven which needed some brickwork cut to make the existing hole wider. Not only were they happy to do it, but two guys turned up 90 minutes after my call and got stuck in! They were polite, hardworking, tidy, and competent. They charged exactly what was quoted over the phone. It's rare to get such service these days and I will happily recommend Casotti Plumbers to anyone.
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