Months ago, I took out student visa insurance and requested a refund because I haven't received a response from the visa yet. I made the payment from my old overseas credit card, but since I did not use the same card, I sent an e-mail to the Australian bank to make the refund and I received it, that is, no refund was made to another bank. Knowing that this answer was not correct, when I called the agreement on that date, it was not refunded yet and it was confirmed that it will be made to the requested account, and the email I received on thi...

I closed my account few days ago by emailing them how much do I owe for the remaining 2 days until I leave Australia. They said $4.18 which I paid.
Next email they send is oh your account is in arrears of $63.35 because your last payment wasn't processed.
Liars!!! my last payment was $126.70 for two months and it went through and was updated in my online account as well. That's the reason I was asked to pay another $4.18 to close the account because of two extra days I was going to stay in Australia.
Stay away from these Scammers!

I setup a hospital and extras policy with CBHS earlier this year. I had to go into hospital for an unexpected event a couple of months ago which was covered through my policy. I met all the requirements including the waiting period. They denied my claim and I was treated so poorly by the staff members over the phone. I've had the worst experience with CBHS. Please do yourself a favor and do not set up a policy with them to save yourself heartache at claim time.

I will try and keep this concise

1. they withdraw money for no reason and I constantly have to chase them up to get a refund
2. they rise rates for no reason. sent me emails saying there would be no rate rises until November from my current premium of ~180 to 181 in March which I didn't really care about. then in September, they say yeah as we said before in March, don't worry your rate won't increase from 210 to 220 until November. When I asked why my rate was now 210 and not 180 they had no legitimate answer?
3. Have asked them why they chan...

We were planning to join CBHS. After discussing with CBHS representative, he was not answerable to many questions and he was saying that you need to discuss with claims department. Looks like he was rushing for a premium payment. We want our plan to start from Sept 30, we told him to ring back on Sept 30 as we are having difficulties in sorting our payment method. CBHS representative looks very impatient for the payment and he wants to grab a payment ASAP, but In earlier discussions, he mentioned that you can even pay after 15 days of joining. ...

This was my 3rd year/ company for student visa insurance. Agent recommended that it is new and a bit cheaper than other. To become a member is easy because they want your money but after that all the bad things come out. I have my gp clinic where i go close to home and they do bulk billing. But with this insurance there is like 1 doctor on Gold coast wok you can see. Never heard that with any other company. If it is bulk billing most of insurances have contracts with them. I been taking some prescription medicine what my last insurance company...

1 star is too much for this.

I purchased this policy for 1 year and I used this just one time for a GP and blood test which cost me around $400 and CBHS paid me less than $170 !!! You can not find providers in their website/app and you just need to call them and they may offer you to see a few doctors in Sydney which is disappointing.
Choosing this company is the biggest mistake ever and I definitely recommend everyone to go for whatever insurance company except this annoying one.

The worst experience from sign up to cancellation. Not a single thing went smoothly, including sign up taking over 6 weeks, they make it near on impossible to pay by credit card, use snail mail that is always late, even trying to cancel my policy after 1.5 very patient years as a customer took a month and was then done incorrectly! Premiums are expensive compared to many other funds, and you do not get the service you deserve for the price! Wouldn't recommend to anyone!

I had been thinking about moving providers for a while to ensure I had the best possible deal. I wanted to up my level of cover as we were planning on another child and after receiving a quote from my previous provider and CBHS, the latter was about 15% cheaper. The CBHS advertised offer to waive the waiting periods on extras made the decision that much easier, so I signed up in mid-May. It went downhill from there.

The website looks and functions like something from the early 2000's. I cannot see my membership number without logging out and c...

I honestly wasn’t going to review it even after I’ve received multiple emails saying ‘you’re only allowed to see a virtual doctor if you get corona’ since I’ve left Sydney but after receiving this email today, here’s my big screw you :)

‘Remember hospital is for emergencies only
An emergency is any medical problem that causes extreme pain, severe blood loss, or could cause death or permanent injury if not treated quickly. An example of an emergency is struggling to breathe, going into labour (child birth) or being hit by a car.

If you attend ...

They do show you how much you actually get back clearly. For example - optical. You only get 90% back of what you paid even you have full benefit left in your account. This 90% is not written anywhere in the product info when you join. Bupa and Medibank private will show you clearly 70%, 80% etc, but CBHS does not. Very annoying. So as the fitness when you get "health management". Again only up to 90% so there is always a nasty gap that it is not informed in advance. Not happy at all!

Don’t bother joining ! We have been members for over 5 years and have been treated very badly by the sales team , we suspended ur membership then no one bothered to tell us that it had been cancelled! After paying for membership for 5 years you’d at least expect to get some sort of correspondence from them but no just been cancelled without hesitation! You’d expect them to keep their customers rather than just canceling them, I called and they just said we’d have to wait the 12month waiting period again after already serving the 5 years , very ...

Joined this fund recently after being in dispute with another fund, based on a family recommendation. They took the membership very quickly BUT, it all went pear-shaped from then on. I contracted to pay a certain amount each fortnight - then without notice, the amount increased by about 26-28%. No reason, no contact, NOTHING. So I refused to allow the payments to be debited and since then, I have had nothing by rudeness, arrogance from CBHS, NO assistance or support what-ever and when you call to try to sort it out - they don't want to help...

Bought the visitor cover, which actually covers nothing. Provided all the documents they requested for account closure and guess what, they didn't close it at all. Direct debit charges keep coming to my bank account. Seriously, stay way from such a scam.

The wait times are so long just to speak to someone. At this time of the year they should be employing more staff. They are very slow on acting on completing transfer certifcates

Expensive and unhelpful, they constantly reminded me about my son turning 18 years old and that premiums will go up. I called them and had it sorted but they still kept texting me afterwards.

Didn't honour the waiting period even though one of their blogs mentioned it. When pointed they simply said it's the blog of their sister site. Customer service hard to reach. Their policy doesn't cover most things.

Since 2006, i have been a longstanding member of cbhs, we are a family of five. One of our kids is special needs and she has had multiple surgeries and is in & out of hospital and drs. I have had all three kids privately with my own ob, in a private maternity hospital. All covered. Absolutely nothing to worry about!! I have made multiple claims too many to count to be honest and its very rare i need to be out of pocket.
I have done comparison’s and cannot find a better deal at all, no excess, comparible rates and the benefits of our own doctors. Something that is important to our family!

I have been with CBHS for nearly two years. I inquired into whether I was covered for the most minor procedure. The lady told me that the level of cover is basically just designed for people to avoid the Medicare Levy Surcharge.

I think with a premium of $190 per month for my partner and I, we should at least be covered for something!

Considering HCF under the same policy and same level of premium I would have been covered.

The policy was easy to setup and was very good value for money. We dont pay anything out of pocket for general dental.