I will try and keep this concise

1. they withdraw money for no reason and I constantly have to chase them up to get a refund
2. they rise rates for no reason. sent me emails saying there would be no rate rises until November from my current premium of ~180 to 181 in March which I didn't really care about. then in September, they say yeah as we said before in March, don't worry your rate won't increase from 210 to 220 until November. When I asked why my rate was now 210 and not 180 they had no legitimate answer?
3. Have asked them why they chan...Read more

We were planning to join CBHS. After discussing with CBHS representative, he was not answerable to many questions and he was saying that you need to discuss with claims department. Looks like he was rushing for a premium payment. We want our plan to start from Sept 30, we told him to ring back on Sept 30 as we are having difficulties in sorting our payment method. CBHS representative looks very impatient for the payment and he wants to grab a payment ASAP, but In earlier discussions, he mentioned that you can even pay after 15 days of joining. ...Read more

This was my 3rd year/ company for student visa insurance. Agent recommended that it is new and a bit cheaper than other. To become a member is easy because they want your money but after that all the bad things come out. I have my gp clinic where i go close to home and they do bulk billing. But with this insurance there is like 1 doctor on Gold coast wok you can see. Never heard that with any other company. If it is bulk billing most of insurances have contracts with them. I been taking some prescription medicine what my last insurance company...Read more

I had been thinking about moving providers for a while to ensure I had the best possible deal. I wanted to up my level of cover as we were planning on another child and after receiving a quote from my previous provider and CBHS, the latter was about 15% cheaper. The CBHS advertised offer to waive the waiting periods on extras made the decision that much easier, so I signed up in mid-May. It went downhill from there.

The website looks and functions like something from the early 2000's. I cannot see my membership number without logging out and c...Read more

I honestly wasn’t going to review it even after I’ve received multiple emails saying ‘you’re only allowed to see a virtual doctor if you get corona’ since I’ve left Sydney but after receiving this email today, here’s my big screw you :)

‘Remember hospital is for emergencies only
An emergency is any medical problem that causes extreme pain, severe blood loss, or could cause death or permanent injury if not treated quickly. An example of an emergency is struggling to breathe, going into labour (child birth) or being hit by a car.

If you attend ...Read more

Don’t bother joining ! We have been members for over 5 years and have been treated very badly by the sales team , we suspended ur membership then no one bothered to tell us that it had been cancelled! After paying for membership for 5 years you’d at least expect to get some sort of correspondence from them but no just been cancelled without hesitation! You’d expect them to keep their customers rather than just canceling them, I called and they just said we’d have to wait the 12month waiting period again after already serving the 5 years , very ...Read more

Joined this fund recently after being in dispute with another fund, based on a family recommendation. They took the membership very quickly BUT, it all went pear-shaped from then on. I contracted to pay a certain amount each fortnight - then without notice, the amount increased by about 26-28%. No reason, no contact, NOTHING. So I refused to allow the payments to be debited and since then, I have had nothing by rudeness, arrogance from CBHS, NO assistance or support what-ever and when you call to try to sort it out - they don't want to help...Read more

1. As a long term existing customer who simply pay the yearly premium with next to no claim and hardly any contact with them, makes me a great customer who is also oblivious to their lack of customer service.

2. Until I made an enquiry that I realised they couldn't care less about existing customers but would be all over you if you were a potential new customer.

3. a) Expect long wait on the phone before you get through
b) Expect to be passed from one person to another without results
c) Don't expect friendly service
d...Read more