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CBUS

CBUS

1.8 from 49 reviews

See the Best Industry Super Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
7
4 star
3
3 star
0
2 star
1
1 star
38

Brad C

Brad CSydney, NSW

  • 2 reviews

Faulty Towers Without The Humour

published
Transparency
Customer Service
Rates and Fees

Dcat

DcatGreater Melbourne (Inner), VIC

I would give no stars if possible

published

Awful to deal with, customer service appalling. Only been with them a short time after 15 years with other superfund and what a mistake. Documentation is poor and has a real don't care attitude. Run for the hills folks

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
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Errol Kara

Errol KaraSydney, NSW

Disappointing Cbus Smart Home Automation

published

We had installed Cbus Smart Home Automation (Schneider Electric) in our house paying top dollar. After only 1 year the main program panel was found to be faulty. We spent a lot of time trying to get it replaced and finally in the end they came to replace the faulty panel. Shortly afterwards, the programming was not working properly so we had to contact the technicians to fix it. The Wiser system they had installed & programmed 2 years ago was also found to be faulty. We spoke to Schneider Electric rep who was extremely rude & careless and did not help us. It has cost of an extra $2,000 to replace the faulty Wiser system. We highly do not recommend the Cbus Smart Home Automation system by Schneider Electric

Ross

RossPerth, WA

  • 2 reviews

Have never had any negative issues with cbus

published
Transparency
Customer Service

Apprentice Ash

Apprentice AshSouth East Queensland, QLD

Fees are well up there!

published

Just collected my Super statements from my Apprentice days. $2000 of deposits, there was $700+ of fee deductions, of which nearly$500 were from CBUS. Goodluck earning a decent living in retirement.

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Customer Service
Insurance Options
Income Protection
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norm clark

norm clarkWide Bay-Burnett, QLD

Worst superfund ever....you will die before you get anything (member for many years)

published

Do not get involved with them they are a scam they take you for all you are worth. We get together contact 60 min and current affair and get them shut down.

October 23rd 2019 Update: To everyone **do not get cbus" it will ruin your life

I am at the transition stage of retirement. I signed a legal document saying when I reach 55 I can retire. Thanks to cbus I now live on the street.

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Customer Service
Insurance Options
Income Protection
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Craigro1980

Craigro1980Perth, WA

Hardship and tpd claim

published

I was with them for 20years and granted it took a few months to get into see the specialist but as soon as all the necessary reports and paperwork wss recieved i hsd the hardship payment in my bank 3 days later and 2 weeks for a decision from the insurance provider and they said 10 to 15 days until i get the tpd payout. I could not be hsppier with their service

Transparency
Customer Service
Insurance Options

Chris

ChrisVictoria, Australia

  • 3 reviews
  • 8 likes

Appalling customer service

published

Unable to process salary sacrifice into my super as I’m over 65 years old. I’m still working full time. Have tried phoning Cbus but they don’t have enough staff to answer the phone. Sent 5 emails and get the standard reply “we will contact you” but no one ever has. This mob should not be in business. Shocking customer service.

Transparency
Customer Service

Sanya

SanyaCanberra 2600, ACT

Excellent Customer Service

published

I've been with Cbus for 18 months. I was having some issues on my insurance cover and was going to transfer to another big superannuation fund, only found that their service is even worse!!! (at least your calls will be answered with Cbus!!! )
Anyway, I determined to stay with Cbus, and fortunately my issues were solved later. I am so glad that I stayed.
I don't know about other superannuation funds, but comparing with the big superannuation fund that I mentioned earlier, Cbus has excellent customer service.

Transparency
Customer Service
RobS

RobSSouthwest, VIC

  • 8 reviews
  • 8 likes
  • Verified customer

Incompetent

published
Transparency
Customer Service

Peter K.

Peter K.Greater Melbourne (Metropolitan), VIC

Super payout

published

Love dealing with Cbus, they have a front counter and will answer Q"s or even fill out your application. Excellent service, so glad I left Host plus for Cbus, they paid out my hardship 4 days after filing, Wow.

Transparency
Customer Service

Don't you love your J.

Don't you love your J.Sydney, NSW

  • 5 reviews
  • 2 likes

Billions of dollars in unclaimed super pfffft

published
Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Great service

published

CBUS helped me become a member - went through the whole application process and guided me over the phone while I filled it out on-line. My superannuation is now being brought over from another fund into CBUS - I was helped with every aspect and cannot recommend them highly enough.

Customer Service

Jennifer_Williams

Jennifer_WilliamsAU

  • 8 reviews
  • 8 likes

Worst company ever.

published
Customer Service

Yash

YashSydney, NSW

Scam!!!! Trap

published

The worst Super fund, they cheat and trap the Australian. My employer contributed 493.87 $ and when I checked after 3 months It was 84$, they paid premiums on my behalf without my permission. Scam, with Aussies, Be aware........

Customer Service
Insurance Options
Income Protection

Worst customer service ever

published

Train your people Cbus! Your call centre employees have no idea what they are doing or saying! It's extremely hard to sort anything with them over the phone! Dealing with Cbus is a waste of time, money, and energy!


MARY

MARY

  • 2 reviews
  • 1 like

CBUS - what a joke

published

Total rip off is all I can say. After only being a month in the fund, at time of rollover all of my monies $577.00 was taken in fees and insurance leaving me a 2% balance bring $12.70. Where is the fairness in this.


John

JohnAdelaide

  • 2 reviews
  • 2 likes

Income protection insurance.

published

Tim

TimGreater Melbourne (Outer), VIC

  • 10 reviews
  • 2 likes

TPD claim

published

The worst company I have had the misfortune of dealing with. I have been fighting them for 8 years to get my Total and Permanent Disability claim settled. Don’t give them your hard earned money. If you do need to make a claim, get a Very good and expensive solicitor, you will need it.


Mick

MickMelbourne

  • 2 reviews

Inept

published

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Questions & Answers

Sam

Samasked

Ive applied for hardship and the claim has come out of my online acount. It says processing. Does this mean it has been approved? How long till it is in my bank? Cheerz

No answers

Lucia B.

Lucia B.asked

Do I have to work in building and construction industry to be a Cbus member?

1 answer
Ross
Ross

Anybody from any industry can contribute to Cbus


Mick C.

Mick C.asked

Do I have to explain what the funds are been used for on the bottom of stat deck form ?

1 answer
Adele W.
Adele W.

No.


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