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CBUS

CBUS

1.6 from 83 reviews · View Statistics

Reviews

1.6

83 reviews
  • Transparency
    1.9 (37)
  • Customer Service
    2.1 (41)
  • Rates and Fees
    1.7 (23)
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  • Verified customer

Appalling display of administrative incompetence

published
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Customer Service
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Incentivised ReviewNo
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Poor choice of options/stock/shares for SMSF

published

5 Years with CBUS
A few months with CBUS SMSF
Great standalone super but very poor choice of stocks for SMSF Investments. Success limited by choice of options and shares. Very high broker fee's. Very high account fee.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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rosoe

rosoeGreater Melbourne (Metropolitan), VIC

government like

published

government like organisation that is happy to have your funds reduce to zero even when an administrative error occurred ..... avoid as they are not a "can do" company.... look else where

Transparency
Customer Service
Incentivised ReviewNo
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All Good Now

All Good NowSouth East Queensland, QLD

  • 2 reviews
  • 1 like

They intentionally delay payment

published

Nothing but delay when withdrawing on retirement. Theives/crooks. They delay payment for as long as possible. CSOs are less than helpful. They also are paper based, very old fashioned and archaic. Leave yourself at least 6 weeks if you are seeking to access YOUR money. Do not use this fund, they charge insurances by default, beneficiaries expire every 3 months. I strongly recommend you go elsewhere.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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Fotini P.

Fotini P.Greater Melbourne (Inner), VIC

They delay any form of super money release - even for a retiree

published

Every possible way to make release funding impossible. Must be part of their training read all the other reviews on google and they all say the same thing.
They ask for documents and then ask for more and then drag the process rather than just tell you from the beginning what is required. They have the worst processes and worst customer service imageable.
I made a complaint and they then add another requirement as if done to annoys me even more. Absolutely hopeless. Please do not put your super in with this monkeys. Go and do a self managed super fund instead. Control your own money!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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FEDUP

FEDUPSouth East Queensland, QLD

  • 2 reviews
  • 6 likes

Slowest in Finance to conduct payments

published
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Tmooner

TmoonerGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 4 likes

Amazing service from a caring humanitarian team

published
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Customer Service
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Rich Has

Rich HasPerth, WA

call centre service sucks

published

You have to call and wait for ages to get answered. a very long waiting time without option to call back!!!!!!!!!

they must invest in call back or more customer service agents.

Customer Service
Incentivised ReviewNo
Jam this

Jam this

  • 7 reviews
  • 6 likes

cbus is just another ripoff institution but run by the unions

published

increased fees to take more if you have more in super. do they work harder if i have more in super? i don't think so. Just another money grab. forced into Cbus by union agreement. so much for choice.,

Incentivised ReviewNo
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Cameron M.

Cameron M.Perth, WA

Poor customer service

published

Just transferred into Cbus, each time they ring or email I’m given completely different information. When I ask them to listen to our previously recorded chats they refuse to. Well guess I’ll be changing out of Cbus... what a way to impress a new member. You infuriated me more than any business I’ve dealt with.

Transparency
Customer Service
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Incentivised ReviewNo
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Benji

Benji

  • 2 reviews
  • 4 likes

Worst I have been with.

published

I was with CBUS for 4 years they offer fees, fees and more fees. No offer of income protection ether. So I left now realised there is more suitable super funds out there.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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Why is CBUS not patrolled by a government body???

published

10 days after job losses can destroy a family! Your in business because of that family if I can transfer instantly so can you ... Looking forward to the day Victoria has a politician with a spine and actually represents the common citizens best interests??? Almost 20 years with cbus if i have trouble now reviving minimal % of my investment dare say it won't be there at all come retirement. Definitely changing funds

Transparency
Customer Service
Incentivised ReviewNo
Garry

GarrySouth East Queensland, QLD

Covid payment

published

Cbus you are a discrace! Been with you for 10 years I been waiting for my covid super money desperately I've rang everyday and been given a different excuse everyday was told money had been released and takes up to ten buisness days to hit my account wot crap my other super account payed within 48 hours I told the phone operator today to get her bosses to read all these reviews wot a discrace Cbus I will be removing my remaining super asap

Customer Service
Incentivised ReviewNo
Ronald

RonaldSydney, NSW

  • 6 reviews
  • 5 likes

My super pay out being delayed

published

Delays in my super pay out since Saturday.. all my friends with other supers have received there’s already :/ so slow please give my super I need it for my bills

Incentivised ReviewNo
George

GeorgeSydney, NSW

Cbus investment returns gone backwards.

published

All I have to say about Cbus is they no longer give a decent return on your superannuation investment. 4.5.% in 2019 just doesn't cut it.
Moving to Q super from 2020.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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No regards for customers, create their own rules.

published

Behave like a big bank, rang to enquire about co-vid early release. Told they had approved application, yet still take 5-10 days to transfer. WRONG! ATO had approved application and it had basically ordered Cbus to release funds to me. 5-10 days? WRONG you are not a big bank clearing a cheque! Its my investment, YOU should be grateful to have it. RELEASE MY MONEY NOW! It's a crisis payment for God's sake!

Incentivised ReviewNo
Soriano

SorianoGreater Melbourne (Outer), VIC

Hopeless!

published

I've been approved by ATO since 24 April. Cbus rang up and finalized my claim after 5 days. Multiple phone calls after 14 working days of no money showing in my account until now, more than 3 weeks, all I hear is sorry we are doing our best. Is there any way to find out what's going on? They claim they've already paid up 95% of the applicants I don't know how true that was. Just so frustrating!!

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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SLM2020

SLM2020Victoria

  • 2 reviews
  • 4 likes

Still Waiting

published
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Incentivised ReviewNo

Still waiting

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Still waiting!!

published

ATO approved and instructed cbus to release funds on 22/4. After day 5 I called, they said to wait. A few more days I call again, stressing how badly I need this money. They put an urgency on it and said should be by that afternoon or the next morning. I call the next day, told they will put another urgency on it. I’ve called everyday since, the people I speak to are nice, but this is ridiculous. I’m now 15 working days since the y were instructed to release funds by the ato. I’m not even exaggerating, I havnt been able to buy food for. Early a week. Disgraceful

Incentivised ReviewNo
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Questions & Answers

Phil .

Phil .asked

Will cbus be investing in bitcoin.

No answers
Concha

Conchaasked

Do you get any money for a funeral when one is a member of cbus

No answers
apicture

apictureasked

Anyone still waiting for their early release? Curious as to excepted timeframes . This is my second shot. First time round was a 4week mess for me. Hoping Cbus got there crap together this time round .. tia

No answers

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