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CBUS

CBUS

1.6 from 76 reviews

Reviews

1.6

76 reviews
5
(9)
4
(3)
3
(0)
2
(1)
1
(63)
  • Transparency
    1.8 (30)
  • Customer Service
    2.1 (34)
  • Rates and Fees
    1.8 (17)
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Rich Has

Rich HasPerth, WA

call centre service sucks

published

You have to call and wait for ages to get answered. a very long waiting time without option to call back!!!!!!!!!

they must invest in call back or more customer service agents.

Customer Service
Jam this

Jam this

  • 6 reviews
  • 3 likes

cbus is just another ripoff institution but run by the unions

published

increased fees to take more if you have more in super. do they work harder if i have more in super? i don't think so. Just another money grab. forced into Cbus by union agreement. so much for choice.,

Cameron M.

Cameron M.Perth, WA

Poor customer service

published

Just transferred into Cbus, each time they ring or email I’m given completely different information. When I ask them to listen to our previously recorded chats they refuse to. Well guess I’ll be changing out of Cbus... what a way to impress a new member. You infuriated me more than any business I’ve dealt with.

Transparency
Customer Service
Rates and Fees
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Benji

Benji

  • 2 reviews

Worst I have been with.

published

I was with CBUS for 4 years they offer fees, fees and more fees. No offer of income protection ether. So I left now realised there is more suitable super funds out there.

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Why is CBUS not patrolled by a government body???

published

10 days after job losses can destroy a family! Your in business because of that family if I can transfer instantly so can you ... Looking forward to the day Victoria has a politician with a spine and actually represents the common citizens best interests??? Almost 20 years with cbus if i have trouble now reviving minimal % of my investment dare say it won't be there at all come retirement. Definitely changing funds

Transparency
Customer Service
Garry

GarrySouth East Queensland, QLD

Covid payment

published

Cbus you are a discrace! Been with you for 10 years I been waiting for my covid super money desperately I've rang everyday and been given a different excuse everyday was told money had been released and takes up to ten buisness days to hit my account wot crap my other super account payed within 48 hours I told the phone operator today to get her bosses to read all these reviews wot a discrace Cbus I will be removing my remaining super asap

Customer Service
Alex

AlexSydney, NSW

  • 3 reviews
  • 1 like

My super pay out being delayed

published

Delays in my super pay out since Saturday.. all my friends with other supers have received there’s already :/ so slow please give my super I need it for my bills

George

GeorgeSydney, NSW

Cbus investment returns gone backwards.

published

All I have to say about Cbus is they no longer give a decent return on your superannuation investment. 4.5.% in 2019 just doesn't cut it.
Moving to Q super from 2020.

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No regards for customers, create their own rules.

published

Behave like a big bank, rang to enquire about co-vid early release. Told they had approved application, yet still take 5-10 days to transfer. WRONG! ATO had approved application and it had basically ordered Cbus to release funds to me. 5-10 days? WRONG you are not a big bank clearing a cheque! Its my investment, YOU should be grateful to have it. RELEASE MY MONEY NOW! It's a crisis payment for God's sake!

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Soriano

SorianoGreater Melbourne (Outer), VIC

Hopeless!

published

I've been approved by ATO since 24 April. Cbus rang up and finalized my claim after 5 days. Multiple phone calls after 14 working days of no money showing in my account until now, more than 3 weeks, all I hear is sorry we are doing our best. Is there any way to find out what's going on? They claim they've already paid up 95% of the applicants I don't know how true that was. Just so frustrating!!

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Shantelle

ShantelleVictoria

Still Waiting

published
Transparency

Still waiting

published
Transparency
Customer Service
Rates and Fees

Still waiting!!

published

ATO approved and instructed cbus to release funds on 22/4. After day 5 I called, they said to wait. A few more days I call again, stressing how badly I need this money. They put an urgency on it and said should be by that afternoon or the next morning. I call the next day, told they will put another urgency on it. I’ve called everyday since, the people I speak to are nice, but this is ridiculous. I’m now 15 working days since the y were instructed to release funds by the ato. I’m not even exaggerating, I havnt been able to buy food for. Early a week. Disgraceful

JWL

JWLGreater Melbourne (Metropolitan), VIC

Cbus COVID19 super release delayed

published

Applied for early release from 2 super fund. Received ATO approval sms on 21/4 and funds received from AMP that night. CBUS was part of that application and no payment in sight and it’s been 11 business days. Sent an email enquiry at 5 business day and got an auto reply with info about super release which I could get on the website but nothing to indicate when payment will be made. Furthermore email said not to reply and just wait for a response. Still nothing, hard not to get frustrated at this point.

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Lacking customer service, incompetent and dishonest. #Imacbusconsultant

published

Been with cbus for approx 20 yrs and in the past couple of days I've experienced a total lack of customer service, incompetence and blatant dishonesty whilst battling with cbus to have some of MY FUNDS released. Will be rolling my funds over to another fund asap and never having anything to do with these grubs again.

Transparency
Customer Service
Rates and Fees
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Sian C.

Sian C.Darling Downs, QLD

Cbus u suck

published

10 working days later no super I ring and no one can tell me y my money will be coming straight out of your care k hope after this a lot off people see the joke you guys are

Transparency
Customer Service
Rates and Fees

Covid-19 Early Release

published

This super fund ought to be ashamed of itself. I feel a lot of you peoples pain in this hard time by unfortunately experiencing the same customer service as use are. My early release was approved on the 23rd April and sent to them via ATO its now the 5th of may and all ive received is a lousy were doing the best we can. Well sorry im struggling to actually believe use are use are stuffing people around with their hard earned and much needed money you bunch of crooks. Once ive been paid the money ill definitely be changing super funds this is absolutely disgusting and there will be action taking against these pigs.

Transparency
Customer Service
Rates and Fees
Mark E.

Mark E.Illawarra, NSW

Disgraceful customer service

published
Transparency
Customer Service
Deano

DeanoGreater Melbourne (Inner), VIC

Cbus early covid super release

published

Nearly 10 working days since ato instructed Cbus super to release funds. Still no sign of money. Frustrating. Called 3 times, went from 5 working days to 5-10 working days, wondering what's next. Horrible service and extremely disappointed in this time where money is needed to buy essentials.

Ali

AliMetropolitan Adelaide, SA

  • 3 reviews
  • 6 likes

Still waiting on Covid-19 payout 8 business days after ATO approval

published

It's super frustrating when you have mouths to feed and bills to pay. I have phoned 3 times to follow up and no-one seems to know what is going on. I understand they are super busy at this time but my partners superfund had the money in our account within 48 hours of ATO approval. Anyone else having the same trouble with them?

Update: 10 business days now, and nothing.

Transparency
Customer Service
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Questions & Answers

apicture

apictureasked

Anyone still waiting for their early release? Curious as to excepted timeframes . This is my second shot. First time round was a 4week mess for me. Hoping Cbus got there crap together this time round .. tia

No answers
Nick D.

Nick D.asked

Right I can see the balance of my super account has dropped by 10k , that was yesterday morning ,, so why is it not in my bank account by now ??? Where is it ? Floating in the air somewhere ?

3 answers
Aaron w
Aaron w

It takes about 24 hours

Alyson H.
Alyson H.

Have yoi recieved it yet? Im also waiting

ven
ven

Omg i help my friend to withdraw covid unbelievable first they s say 5days now 10 to 14 days and called them to check and no explanation to why money is taking long to be paid

Paul R.

Paul R.asked

Hi everyone, I tried to change my asset allocation online to cash in march due to covert 19 affect on stock market. I could not do this as the web site was not working at the time. Did anyone have any problems using the site around this time. Cbus denies any problems. Paul Chittaway Point NSW

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