Poor customer service
Just transferred into Cbus, each time they ring or email I’m given completely different information. When I ask them to listen to our previously recorded chats they refuse to. Well guess I’ll be changing out of Cbus... what a way to impress a new member. You infuriated me more than any business I’ve dealt with.
Why is CBUS not patrolled by a government body???
10 days after job losses can destroy a family! Your in business because of that family if I can transfer instantly so can you ... Looking forward to the day Victoria has a politician with a spine and actually represents the common citizens best interests??? Almost 20 years with cbus if i have trouble now reviving minimal % of my investment dare say it won't be there at all come retirement. Definitely changing funds
Cbus you are a discrace! Been with you for 10 years I been waiting for my covid super money desperately I've rang everyday and been given a different excuse everyday was told money had been released and takes up to ten buisness days to hit my account wot crap my other super account payed within 48 hours I told the phone operator today to get her bosses to read all these reviews wot a discrace Cbus I will be removing my remaining super asap
No regards for customers, create their own rules.
Behave like a big bank, rang to enquire about co-vid early release. Told they had approved application, yet still take 5-10 days to transfer. WRONG! ATO had approved application and it had basically ordered Cbus to release funds to me. 5-10 days? WRONG you are not a big bank clearing a cheque! Its my investment, YOU should be grateful to have it. RELEASE MY MONEY NOW! It's a crisis payment for God's sake!
I've been approved by ATO since 24 April. Cbus rang up and finalized my claim after 5 days. Multiple phone calls after 14 working days of no money showing in my account until now, more than 3 weeks, all I hear is sorry we are doing our best. Is there any way to find out what's going on? They claim they've already paid up 95% of the applicants I don't know how true that was. Just so frustrating!!
Has anyone received their money as yet???
I applied for early access to my super as soon as I received my email on the 23rd.
I have been in contact with them at least 5 times and yet nothing.
Last Friday they informed me that the manager would transfer my money on Friday.
I called today for an update and after being on hold she told me someone tried to call me last week but my number was incorrect. No, sorry I had already corrected that twice before and why didn't the cs person on Friday advise me of this, if this was the case. It seems they ar...
Applied with ATO for an early release ! I had funerals , 4 kids and parents to take care of. I applied and was approved. I was told not to contact and to that everything was fine just waiting on funds to be transferred. I called 10business days later to see what the hold up was and was told I had to confirm my mobile number. I was angry because I would have never known after receiving no messages , no emails and no calls ! I confirmed my number and was told it would be transferred the next day. I call again and was told no one confirmed my num...ber , so I did again! Next day (12th business day) asked how the process is going and again , NO NUMBER WAS CONFIRMED ! Finally confirmed it and demanded it to be done properly and was told 6 more working days for it to be transferred and then 3-5 business days to appear into my account! Funerals went by with not much done on my end , kids and family are really struggling yet I have another week or so until I get MY own funds cleared ! Disgusting and worst service I’ve ever dealt with !
ATO approved and instructed cbus to release funds on 22/4. After day 5 I called, they said to wait. A few more days I call again, stressing how badly I need this money. They put an urgency on it and said should be by that afternoon or the next morning. I call the next day, told they will put another urgency on it. I’ve called everyday since, the people I speak to are nice, but this is ridiculous. I’m now 15 working days since the y were instructed to release funds by the ato. I’m not even exaggerating, I havnt been able to buy food for. Early a week. Disgraceful
Cbus COVID19 super release delayed
Applied for early release from 2 super fund. Received ATO approval sms on 21/4 and funds received from AMP that night. CBUS was part of that application and no payment in sight and it’s been 11 business days. Sent an email enquiry at 5 business day and got an auto reply with info about super release which I could get on the website but nothing to indicate when payment will be made. Furthermore email said not to reply and just wait for a response. Still nothing, hard not to get frustrated at this point.
Lacking customer service, incompetent and dishonest. #Imacbusconsultant
Been with cbus for approx 20 yrs and in the past couple of days I've experienced a total lack of customer service, incompetence and blatant dishonesty whilst battling with cbus to have some of MY FUNDS released. Will be rolling my funds over to another fund asap and never having anything to do with these grubs again.
Covid-19 Early Release
This super fund ought to be ashamed of itself. I feel a lot of you peoples pain in this hard time by unfortunately experiencing the same customer service as use are. My early release was approved on the 23rd April and sent to them via ATO its now the 5th of may and all ive received is a lousy were doing the best we can. Well sorry im struggling to actually believe use are use are stuffing people around with their hard earned and much needed money you bunch of crooks. Once ive been paid the money ill definitely be changing super funds this is absolutely disgusting and there will be action taking against these pigs.
Disgraceful customer service
Delayed covid 19 early release super. They have not communicated with me at all. 8 business days since ato approval ( 12 days in total since then ). Called many, many times to be told something different each time, all vague answers. Refused to let me speak to manager or receive an email detailing my delayed “ flagged “ forms discrepancies - supposed to contact me regarding said issues... nothing, and nothing mentioned in between 24 - until 29th about those issues. I had to call AFCA to get Complaints line number ( customer service reps should...have suggested each and every call but didn’t ). My account was resumed 29 April ( day 7 ) today is Monday, still no funds transferred. This company does not look after its customers, I will be changing funds as soon as my early super is released. Impossible company to communicate with. Will never be recommending anyone use CBUS. CBUS does not look after its customers, unless I by some miracle am the one exception. Multiple other super funds had released funds to customers within a few days.
Cbus early covid super release
Nearly 10 working days since ato instructed Cbus super to release funds. Still no sign of money. Frustrating. Called 3 times, went from 5 working days to 5-10 working days, wondering what's next. Horrible service and extremely disappointed in this time where money is needed to buy essentials.
Still waiting on Covid-19 payout 8 business days after ATO approval
It's super frustrating when you have mouths to feed and bills to pay. I have phoned 3 times to follow up and no-one seems to know what is going on. I understand they are super busy at this time but my partners superfund had the money in our account within 48 hours of ATO approval. Anyone else having the same trouble with them?
Update: 10 business days now, and nothing.
Questions & Answers
Anyone still waiting for their early release? Curious as to excepted timeframes . This is my second shot. First time round was a 4week mess for me. Hoping Cbus got there crap together this time round .. tia
Right I can see the balance of my super account has dropped by 10k , that was yesterday morning ,, so why is it not in my bank account by now ??? Where is it ? Floating in the air somewhere ?
Hi everyone, I tried to change my asset allocation online to cash in march due to covert 19 affect on stock market. I could not do this as the web site was not working at the time. Did anyone have any problems using the site around this time. Cbus denies any problems. Paul Chittaway Point NSW
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