Reviewer Photos & Videos
Completely Unwilling to do job
6 months of complaints, without resolution.
They fobbed off complaints, unwilling to claim responsibilty for their failures.
They have failed to return calls, speak as though they are a legal authority (they aren't) and are rude on the phone.
They remain the only business I have lost my temper at. They seem to be able to get away with doing nothing about any issues.
The agent would like to increase my rent just because she heard that I call asking about another apartment that is more expensive than mine. I did not go for a inspection, I did not apply for anything and the apartment I asked about was not even for me. Completely insane.
Soula from Century 21 Port Douglas worked extremely hard to sell our property. The property was not easy to sell, but she never lost interest in trying, and followed up with anyone who showed interest in the property. She kept us informed at all times. Soula has a wonderful smile and a happy personality. This sale was a deceased estate and at all times Soula was very thoughtful & caring of our situation. Thank you for all your efforts, Soula. You are very good at your job. I wouldn't hesitate to recommend your service to others, and have already done so. Thank you again
I can see multiple reviews are already saying what I would like to say, so I'll sum it up in a couple of dot points. Just read all the other one star reviews and we all agree:
- Office staff are rude, dismissive, unhelpful, and would obviously rather be anywhere else than helping potential tenants or buyers. Staff at multiple different offices are unfriendly and try to usher you out of the office as fast as they can.
- Application process for a house is long and convoluted, and they ask for unnecessary information, such as "Will you be parking ...
Hopeless is the right word to start off this review. 'You get what you pay' is totally apt in my case scenario so advice to all investors - if you are paying anything more than 4.4% rental management fees or 1% sale commission you better negotiate as you won't get any better services from these guys if you are paying more.
My reason for 2 stars, been with them for last 7 years for rental management and more recently for property sale, so will give them a plus for first few years when his dad use to be in control of things.
Constant follow u...ps and telling them what needs to be done is a standard protocol as things are far from being done in an automated fashion and have to be repeated time and again because they don't incorporate any lessons learnt. My property settled about 2 months ago and still chasing them for accounts statement (which should be a very obvious thing to be provided but not with them) and interest accrued as promised on 10% deposit in trust account as ours was a 4 month settlement and would be a decent amount to pocket. Had to go to tribunal thrice for tenants defaulting (god knows how much fees I paid for their attendance) which I am not sure it is Sydney tenants specifically in that area or their selection process.
Terrible service and rude staff
Rude agents and receptionist. They don’t care about tenants and don’t even know how to listen before they rush to be really really rude. No communication skills. They don’t listen where there is an issue to discuss. They don’t think. For example, that happened to us as tenants ; if the owner wanted your wardrobe to be fixed. They send a handy man to make it LOOK fixed, they take photos to prove it. If you tell them the wardrobe is now closed and it doesn’t function right that it could not even open, they say we have to do what the owner wants no matter what and you have no right to complain . Systematic people who don’t want to listen or understand. They eventually give the tenants and owners fake services. Not recommended at all.
Agent Review _ Frank Tallaridi
One of the worst agent I have across, absolutely unprofessional. We were interested in buying a property which was of our great interest and he played games saying owner is overseas and requires written approval which we did and he made us drive 25kms almost 2days almost assuring selling the property to us and at the end he sold to someone else just for 3000AUD extra which we could have afforded.Please don't fall for Frank , the worst agent in the market.
Cronulla - Mismanagement of rental property including not even having a key
The company neglected to pay my outgoings for council rates, water rates and strata levies so I never knew what my income was.
After the last surprise when two lots of outgoings were behind despite money being in the account I changed agents.My new agent went to collect the paperwork only to inform me century 21 had not even kept a key!
Avoid at all costs
They don't even deserve 1 star!
Century 21 I will never deal with them ever again! The way the conduct themselves as individuals and as a company is appalling! The have no respect for you and do not care about any of your health and safety needs.
They never call you or answer your calls. If they ever do call you its to attack because they need access to the apartment between certain times during the day where I am at work! They make you feel like crap, thinking they know more than you do about rules and regulations. They say anything to you even if it's rubbish.
Do not go ...through this company as they are a horrible company run by people who are only there for their paycheck week to week. They could not give you the time of day. Never speak to a manager or someone higher as they will say harsh words to you over the phone and then end the call. This company is a joke!
A company I will avoid for ten life times
After being treated terribly for a whole year as a renter, I will not go near C21 ever again.
Young dumb agents which don’t show for inspections when I’ve taken the day off work.
$450 cleaning bill, we had left the place spotless and in better shape than we found it, clearly they are banking on renters not being able to wait for a bond/tribunal decision.
Sale of home Greystanes Century 21 Wentworthville
The most outstanding service and professionalism was shown upon the sale of our late parents home. At such a difficult chapter in our lives , compassion and respect was shown during the quick 7 day sale of our parents home was met. 5/5 thanks Sam Wentworthville century 21
Impeccable work and communication thank you!
Warren and his team at Century21 Point Cook did an impeccable job, their work and communication was second to none and I really couldn't have asked them for anything more. It's great I now know a great agent who I can trust and recommend everyone I know to :)
I applied for the a property to lease. They never bother to call or email regarding the status of my application. very very rude employees. i suggest don't deal with them, they are very unprofessional. Try another realestate in area, which are very nice and good people.
Atrocious to deal with
They really care little for their renters. Ask something to be done? Well, in their own good time. It then gets back to me from the landlord they never even passed messages on to him and so on and so forth. Talking to one of the handymen who do some work for them even he wouldn't go through them. He says he persistently hears from renters that Century 21 are the worst to deal with. Judging by the other reviews in here it seems to be consistent across the country this "company" is best avoided. The one star given is being kind.
Proceed with Caution
I purchased a house with Century 21 in July 2019. Early warning signs of poor professional conduct included the fact that on the day of auction their agents forgot to bring the “Sold” sticker for the display board and had insufficient copies of the printed contract. This led to problems when errors were subsequently made completing the forms, and disappointment in not being able to officially mark my first home purchase - a big moment for me and my family.
This was followed by considerable difficulty scheduling the few appointments and inspect...ions required prior to settlement. Agents were difficult to reach via phone and frequently unavailable to meet – a surprisingly different experience to before the sale, when quick responses could be expected to phone calls and inspections easily arranged at one’s convenience. Difficult negotiations were required to secure a pre-settlement inspection date, and my agent went so far as to suggest that a pre-settlement inspection was not even required, stating repeatedly that it was “impossible” there should be any issues (a nice assurance, though rather poor understanding of statistics and due diligence). At the pre-settlement inspection, not all keys were made available for checking, and at handover after settlement other keys were found to be missing. Most concerning however was the finding that, even prior to settlement, information regarding my home purchase that I had specifically requested to be kept confidential had been disclosed to other companies. Through an entirely chance encounter, I made the unfortunate discovery that my information had not only been disclosed to another real estate company without my permission, but shared in publications used for sales and promotion. Overall, Century 21 demonstrated poor organisation and communication, and deeply concerning practices in regard to privacy and handling of personal information. Not a company I would personally trust to do business with again
Century 21 Campbelltown
I was a tenant of a property that had change of ownership and real estate. It was transferred to century 21 from another agency. I had quite an easy experience with them. Judy was always polite and friendly, Rachel on the reception desk is so lovely and really tries her best to help you with whatever queries or issues you may have. I had a sewerage pipe break and leak which they sent someone out the same day. Also had an issue with a fuse which was fixed within 2 hours of me calling Judy. They returned my bond in full without any problems and gave me an outstanding reference which resulted in me being approved for a new place straight away. Overall, i enjoyed my experience with Century 21 Campbelltown.
We highly recommend Century 21 Southern.
Thanks to the team at Century 21 Southern. I have been in a Century 21 rental property for 3.5 years. Kyla Schmidt has always been very helpful with prompt resolution to the minor maintenance issue we have had. I have found her easy to deal with and easy to contact.
We highly recommend Gina Shaw! Century 21 Scarborough Qld. 4020
Gina was just awesome throughout the process of the sale of our home. From start to finish she was professional, supportive, compassionate and easy to work with. Always positive and kept us informed. We are so very thankful our paths crossed.. and we sold our home and bought another beautiful home for our family. Thanks again Gina xx
Questions & Answers
It seams to me that most real estate Property Managers are not to be trusted ..Is this the Norm?
it looks like it, I have been looking through the reviews, I cannot find anyone that I could do business with without a risk. Century 21 South Eastren, packenham, Victoria
seems to be Ok. We have a property in Officer we rent it out! Not sure if I will sign up with them. The contract is only 4 months period.
I am a naive property owner recently signed on with C21 to get my property rented. Already experiencing little/no communication, gate keeping and inconsiderate staff, don't return calls, don't call when they say they will. I am signed up for two friggin years, no tenant yet. Reading all these terrible reviews from both tenants and landlords chills me to the bone. I came here looking for evidence that I was either expecting too much in my wish for feedback and communication or that my sinking feelings around being treated with disrespect and disdain by superficial 20 somethings do have some basis in reality. Astonished and shocked by what I have got myself into.
Can anyone advise how I can get out of this contract? I feel that my choice of agency will deter good tenants who do their due diligence with agents and I have no trust in the company after being signed up for only 7 weeks. I made a mistake by not thoroughly researching agents
Thank you Jenny. Checked - there is no 90 day rule. I understand now that I am technically up for 50% of 21 months of potential management fee - that would be the agreed management fee percentage based on the current advertised price (I assume). If I want to terminate the agreement without 'good' reason (a good reason being me having to prove agent's breach of our agreement which I cannot do as they have not). I'm in no position to pay them out so soon so believe will just have to wait if out until I can afford to extricate myself.
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