CGU Home and Contents Insurance

In 2020 rain water enter our home and damage one side of our downstairs floor and some furnitures. That time is peak time of covid in Victoria (I am living in Endeavourhills), its little bit delay for send assessors to look my claim.
Complexity of the claim, CGU settle in Cash settlement. I am very happy for that amount.
Again I put the other claim (my garage celing damaged by water) in may 2021.no hassels. They fixed.
S.Chitaranjan

The insurance cover has not been my issue. Dealing with this company regarding a recent successful claim has been one of the most frustrating experiences of my adult life. I should be happy to be receiving a payout but the hassle has almost not been worth the money. The customer experience is not consistent across the business, it changes considerably depending on which staff member you speak with and that has been up to 6 or 7 different people in my case.

I have both contents and car insurance with CGU - policies I’ve held for around 6 or 7 years. Always been happy with the cost but you never really know about the value of your insurance until you need to use it. I’ve had to make 3 car insurance claims over the years and each of those experiences were excellent. It’s only in the last 6 months where I’ve been in the unfortunate position of having to make 2 contents insurance claims in relatively quick succession. The easy, no-fuss experiences of the car insurance claims were completely matched here. The process is quick and painless and the service staff are consistently polite, considerate and understanding. I would recommend these guys to anyone

After two years living in our current house, we went for a walk and came back after two hours walk (during vic lockdown) to find our deck (rail. Floor and window frames) and outdoors furniture significantly damaged. Big pieces of wood on the floor.
We called CGU to lodge a claim and mentioned as we were outside we didn't know what happened. From the start they asked about birds or animals to which we replied we didn't know as we were outside and there were many large pieces of timber everywhere. I even called them to state once again we didn't...

The policy kept changing behind customer’s back, they never send any updated policy details.
When claim is made the officer in their end was so rude, had accidental damage cover over a decade. Only had claimed twice and not once they did not find it was accident.

I was a third party claimant and i cant speak highly enough of the service i received from CGU staff in claims and assessment they were POLITE-HELPFUL-PROFFESSIONAL in every way.

Totally incompetent company.
Their customer service, or lack thereof, was the most frustrating thing to deal with.
I had to call over 10 times to follow up my case.
They had ZERO initiative in helping me.
I will be switching insurance companies after this debacle.

17.5 years of building insurance with CGU, and the first ever Claim = deny, fudge, deny for FIVE YEARS, and is still currently arguing through an AFCA Complaint. House suffered a 100,000 litre, under-slab pipe burst in one water billing quarter, (with possibly up to 30,000 litres of slow leak prior to the big burst). That's an 18m x 9mt swimming pool @ 1/2 a metre deep!...under the house! The house slab heaved and cracked in EVERY room, (I can put my fingers right down into the cracks) water came up through the slab cracks and rotted the carp...

A claim was made to HBF who front CGU for the replacement of hail damaged poly carbonate roof sheets. CGU’s building contractor MidCity replaced the sheets but the replacement sheets are a different colour. Neither CGU, MidCity nor HBF will accept responsibility to fix the issue. Very poor customer service from all three of these companies.

Have been with this company for many years and have given them good reviews in the past. My latest claim with them has left me angry and frustrated. I was asked if I wouldn't prefer to have my husband deal with it and, in very slow clear words, if I understood what he was saying. Can't wait to finally finish with this claim - 8 months later! So I can move on to a company that doesn't think women should know their place!

I’ve been a member of CGU for a number of years now and bought it not thinking it was going to be needed. It was very competitive and I believe now part of the IAG group. So for a known large company, at the cheaper cost but with a strong known company.
I had a small conifer come down and as the initial visit included “ make safe” , it was fixed quickly.
But a year or two later, an 85 ft tree Gum came down, missing houses and just taking out the fence corner and hoist and spanning the neighbours yard and just into the next. Lucky, I guess.
The...

The story so far
30 years with CGU treated like dirt when time to CLAIM
published 4 months ago
I have a question for you CGU
In March 2020 I put a claim in , your builders lodged a quote, then a technical inspector came and agreed it was a valid claim, I disagreed with the builders stated list of works, they agreed they missed quoting on things, they refused to give a warranty on there work and tried to suggest a low ball cash settlement (so id be out of pocket to have it done properly) I refused, I stated I needed this done as it was dragging ...

CGU have twice covered me for claims which are often not covered by other insurance companies. One was for a lost hearing aid and another was a lost diamond from a ring. They are quick, efficient and polite and I would highly recommend them.

We had our house insured through CGU, which is part of Insurance Australia Group (IAG), and were affected by the Townsville flood.

The assessors came around fairly quickly, but after that the problems started. In the 8 months that followed we had numerous phone calls and emails with CGU trying to get our pay-out. Initially they did not even want to disclose what sum the assessors had come up with, they insisted that their repairer do the job. Once that hurdle was overcome, we were promised several times that the pay-out was just a few day...

I have had 2 claims rejected by CGU over the years, both for travel insurance. CGU will squirm out of making any payment. To my horror I have learned that my builder uses CGU for his insurance and a genuine claim was refused again. They take their time to respond, too long. They are not honest and do not care.People, please have enough sense that accidents do happen and you might have to claim one day. Shop around, read the fine print, pay a little more and go with a reputable company. Don't just go with the cheapest, BIG MISTAKE. I have lost a...