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CGU Home and Contents Insurance

CGU Home and Contents Insurance

1.9 from 127 reviews · View Statistics
Listing monitored by CGU

Reviews

1.9
127 reviews
  • Value for Money
    2.1 (50)
  • Transparency
    2.1 (44)
  • Customer Service
    2.0 (50)
  • Claim Resolution Time
    • <1 week (5)
    • 1-2 weeks (6)
    • 2-4 weeks (5)
    • 1-2 months (7)
    • 3+ months (15)
  • Claim ApprovedYes (28) · No (16)
Previous
Next
S.Chitaranjan
S.Chitaranjan Greater Melbourne (Outer), VIC

Our home claim

published

In 2020 rain water enter our home and damage one side of our downstairs floor and some furnitures. That time is peak time of covid in Victoria (I am living in Endeavourhills), its little bit delay for send assessors to look my claim.
Complexity of the claim, CGU settle in Cash settlement. I am very happy for that amount.
Again I put the other claim (my garage celing damaged by water) in may 2021.no hassels. They fixed.
S.Chitaranjan

Value for Money
Transparency
CGU
Care TeamCGU

Hi S.Chitaranjan, thank you for taking the time to leave us a 5 star review. It's wonderful to hear that even with COVID happening, your claim was handled just as you needed it.

Thank you for trusting us with your insurance. ~Bec

Michael
MichaelCentral Highlands and Goldfields, VIC

Poor customer service

published

The insurance cover has not been my issue. Dealing with this company regarding a recent successful claim has been one of the most frustrating experiences of my adult life. I should be happy to be receiving a payout but the hassle has almost not been worth the money. The customer experience is not consistent across the business, it changes considerably depending on which staff member you speak with and that has been up to 6 or 7 different people in my case.

Value for Money
Transparency
CGU
Care TeamCGU
Tom
Tom
  • 3 reviews

Great cover and service

published

I have both contents and car insurance with CGU - policies I’ve held for around 6 or 7 years. Always been happy with the cost but you never really know about the value of your insurance until you need to use it. I’ve had to make 3 car insurance claims over the years and each of those experiences were excellent. It’s only in the last 6 months where I’ve been in the unfortunate position of having to make 2 contents insurance claims in relatively quick succession. The easy, no-fuss experiences of the car insurance claims were completely matched here. The process is quick and painless and the service staff are consistently polite, considerate and understanding. I would recommend these guys to anyone

Value for Money
Transparency
CGU
Care TeamCGU

Hi Tom. Thank you for the excellent review! We really appreciate you being a customer. We’re here for you when you need need help. ~ Rick

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newprojectcaro
newprojectcaroGreater Melbourne (Outer), VIC

Terrible costumer service and extremely poor cover

published
Value for Money
Transparency
CGU
Care TeamCGU
Lini K.
Lini K.South-Eastern Region, NSW

Very poor cover and most expensive in the country

published

The policy kept changing behind customer’s back, they never send any updated policy details.
When claim is made the officer in their end was so rude, had accidental damage cover over a decade. Only had claimed twice and not once they did not find it was accident.

Value for Money
Transparency
CGU
Care TeamCGU

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Next
Terrance R.
Terrance R.Illawarra, NSW

Handling of MYTHIRD PARTY CLAIM

published

I was a third party claimant and i cant speak highly enough of the service i received from CGU staff in claims and assessment they were POLITE-HELPFUL-PROFFESSIONAL in every way.

Incentivised Review No
Coverage TypeHome & Contents
CGU
Care TeamCGU

Hi Terrance, thank you for your review. We're glad that you were satisfied with our claims and assessment team. ~ Maya

Becca Martin
Becca MartinMetropolitan Adelaide, SA

By far the worst experience

published

Totally incompetent company.
Their customer service, or lack thereof, was the most frustrating thing to deal with.
I had to call over 10 times to follow up my case.
They had ZERO initiative in helping me.
I will be switching insurance companies after this debacle.

Incentivised Review No
Coverage TypeContents Only
CGU
Care TeamCGU
Becca Martin
Becca Martin
CGU
Care TeamCGU

Hi Becca, I am pleased to know that this has been resolved for you. Please feel free to let us know if you need us to assist you with anything else.~ Rick

jenie
jenieGeelong
  • 2 reviews

CGU = "We screw you".

published
Value for Money
Transparency
CGU
Care TeamCGU
John O
John OPerth, WA
  • 2 reviews

Failure to match roof sheeting colour

published

A claim was made to HBF who front CGU for the replacement of hail damaged poly carbonate roof sheets. CGU’s building contractor MidCity replaced the sheets but the replacement sheets are a different colour. Neither CGU, MidCity nor HBF will accept responsibility to fix the issue. Very poor customer service from all three of these companies.

Value for Money
Transparency
CGU
Care TeamCGU
Home and Contents Insurance

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Ange N.
Ange N.
  • 2 reviews
  • 2 likes

Sexist and Patronising

published

Have been with this company for many years and have given them good reviews in the past. My latest claim with them has left me angry and frustrated. I was asked if I wouldn't prefer to have my husband deal with it and, in very slow clear words, if I understood what he was saying. Can't wait to finally finish with this claim - 8 months later! So I can move on to a company that doesn't think women should know their place!

Value for Money
Transparency
CGU
Care TeamCGU
Wheels
WheelsSydney, NSW
  • 9 reviews
  • 6 likes

Tree collapse

published
Value for Money
Transparency
CGU
Care TeamCGU
  • Verified

Update from shonky CGU signed 2 contracts for work to start and they keep pulling out

published
Value for Money
Transparency
CGU
Care TeamCGU
Terry P.
Terry P.
CGU
Care TeamCGU

Hi Terry, did the team get in touch with you? ~Kaz

Liz
LizGreater Melbourne (Outer), VIC

Very good cover and quick response.

published

CGU have twice covered me for claims which are often not covered by other insurance companies. One was for a lost hearing aid and another was a lost diamond from a ring. They are quick, efficient and polite and I would highly recommend them.

Customer Service
Incentivised Review No
CGU
Care TeamCGU

Hey Liz. Thanks so much for taking the time to leave your review. We are glad to hear your claims processes went so well and you are happy with our coverage :) ~ Lizzy

anonymouse
anonymouseTownsville
  • 10 reviews
  • 9 likes

Never again CGU

published
Value for Money
Transparency
CGU
Care TeamCGU

Hi there, thanks for your review of your home claim during the time of the massive flood event in Townsville nearly 2 years ago. We are pleased to see you received your settlement for the claim. ~Kaz

Mirike
MirikeSydney, NSW
  • 9 reviews
  • 2 likes

DO NOT BUY INSURANCE FROM CGU....they are the cheapest to buy but do not pay out genuine claims

published
Customer Service
Incentivised Review No
CGU
Care TeamCGU
Home and Contents Insurance

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Read more reviews - page 2

Questions & Answers

SKJ
SKJasked

How do you get a claims manager to do their job and respond to multiple emails and calls on an active claim where excess has already been paid?

1 answer
CGU
Care TeamCGU

Hi SKJ, I have responded to your review. ~Natalie

Etimoni V.
Etimoni V.asked

Hello I dry to send are receipt to ur claim email but I give it to me can't send I don't know that the right email. claim@cgu.com.au Any help?

1 answer
CGU
Care TeamCGU

Hi Etimoni, you have made just a slight typing mistake. The correct email address is claims@cgu.com.au. ~ Jono

Rosie
Rosieasked

Do you insure relocatable homes?

1 answer
CGU
Care TeamCGU

Hi Rosie. We cover homes that are permanently fixed to the site with water and sewage connections. There are other insurers that have specific cover for things like on-site caravans. But not us. I hope this helps. ~ Jono

See all CGU Home and Contents Insurance questions

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents, Landlord, Motorcycle and Travel
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