CGU Home and Contents Insurance

Their policy has not been good value. My tv was damaged beyond repair. I was told I had to take a tv from a preferred supplier both of which are over priced. They told me it was new for old replacement yet couldn't provide the model number of the tv they were offering me. They keep telling me to refer to the PDU which is average at best and refused to settle with funds transferred to my account even though They have done this for me on a previous occasion.

Used to have house insurance with them. When we had a problem with our roof they wouldn't pay. They said our policy doesn't cover that kind of thing. They put it down to building defect but the house was over 30 years without issue prior to that. My bank assigned them for me which I will never do again. Shop around and get all the details of what is covered. I pay the same price and get all sorts of extra cover from another insurance company.

Twice I have had to UNFORTUNATELY deal with CGU when processing a claim which unfortunately wasnt my fault. First had to go through ombudsman as it took 10 weeks to solve for. Stressful and disgusting process. Second time - was hit by a car and what is a distressing process is taken by an offshored person who has no empathy or understands what your saying. Wrong information provided and just left with no follow up unless you call multiple times. Check where you are being serviced! I am cancelling all my policies with CGU

The best insurance very cooperative. 5 star rating. Highly recommending this insurance. The best insurance i have ever experienced. Thanks for this service. Bye bye bye cv hg hh hh

We joined up with CGU last year on a recommendation and we had a tree go through our roof yesterday in a storm, and instead of bothering emergency services we got onto CGU. Amaaaazing response and instant help, an electrician was at our door within an hour and the roof was repaired to stop further damage not long after. Within 24 hours the tree was cut and wood tidily stacked and any debris cleared all whilst taking care to do no further damage. We are so impressed and recommend them to anyone who is considering household insurance. Thank you for making what was a very stressful situation a breeze to nagivate.

Dont go there! We are struggling big time because of cgu, its been about four months now, we keep calling and they keep ignoring us. If you are with cgu jump ship! I couldnt stress this enough

just moved my policies to CGU and i am now covered for what NRMA denied my claim for and the premiums are less, lets hope if i have to claim they still achieve 5 stars

I have been with CGU for nearly 20 years with 2 claims in that time. First one took ages to sort after a cyclone because they tried to get out of paying. Now this one is post a break in, initial approved but wouldn't pay it cash but wanted me to use 'their preferred shops'! They get kickbacks of course. They then reversed part of the claim and then low balled me due to wanting cash due to living remote and needing to defer purchases. It is a cheap practice as most people will struggle to prove ownership of things older but stolen!! I've been robbed twice, now by CGU... They put the FU in CGU. Do not insure with CGU or anything owned by AIG!!! Oh, don't get ducked in by what they say either, money is their ultimate goal, not you!!

Customer service is appalling.

1) I had to call them three times to make a claim against one of their policy holders. It took month!
2) I was supposed to get a call to confirm my appointment to get my car fixed (3 months after accident) - NOTHING - I had to call them!
3) I was supposed to get a hire car - NOTHING - I am on hold for over 50 minutes!!! Worse than Centrelink!!!!

If I ever considered moving insurance companies - I certainly wouldn't change to CGU!

Been with them for years as they have the best landlords insurance unfortunately. When I do make a claim the service is so slow and they never reply to emails - you have to follow up with a call to get a semi decent response. To add to that I've been asking for paperless for years but they still send invoices in the mail with T & C's which are available online.

Been with CGU insurance for 4 years now, in the beginning service was great. The claims process was very efficient. Seems like they have moved the operations to overseas and its just gone terrible. it seems like speaking to some kids who don't understand the claims process. sorry CGU I will be moving all my insurances from your company soon.

I have dealt recently with CGU, I find it very hard to believe that they can achieve more than one star, one star is actually too high a rating for a company that can make an open and shut case claim seem like a real long shot that you will be compensated for your loss. They take the money every month without fail, but seem to have lost sight of why. This site should allow more options such as half a star, a quarter star, maybe even a pig emoji. I will move on to a different insurer wiser for the experience.

While we were holidaying a pipe burst in the ceiling of our home. This resulted in considerable damage making the house uninhabitable. CGU arranged for work to commence the day we reported the damage. They paid for alternative accommodation whilst the building was repaired. The damage was repaired to a very high standard, carpets and damaged furniture replaced, etc. I could not fault the service they provided. They phoned three months after we moved back into the house to ascertain that everything was okay.

My husband and I recently purchased home contents insurance through CGU and were affected by the Townsville floods. CGU accepted our claim initially, sent assessors to inspect the damage and offered us immediate financial assistance then did a complete backflip stating we weren’t covered due to a technicality. Due to their misrepresentation and direction, we disposed of our damaged contents and now they are saying they are not liable for anything. We have lost our entire home and have nothing left. It’s an absolute disgrace, considering we are both serving members of the ADF and were involved in the flood response.