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Thankyou CGU Insurance for always being polite and helpful while we navigated our Insurance Claim. After finally getting all the documents you required to assess our Claim and months of dealing with our Travel Agent, you paid our Claim in full within days of us lodging. We have used your Travel Insurance 8 times. We have never made a Claim. We will always use you if in the future we get to travel again. A big thank you.
I appreciate the service I have received in these difficult times from CGU. I had no trouble connecting with staff and they were courteous and helpful both times. The e-mail contact forwarded to me was most welcome and the on-line form provided to cancel my policy was a delight to use...simple and straight-forward . I was credited with my full refund within 24 hours. I will not hesitate to use them in future.
Happy about the service
I took my insurance through BUPA but BUPA is just an agent, the Main company is CGU. A number of case managers. If you ring 10 times you get 10 people. I had to keep on repeating the same thing.
However, one month later I contacted them with all information. I was able to contact the consultant handling my case. She was supportive, Paid all expenses related to my travel, Very transparent service,
CGU has the worst service of any insurance company
If your looking for travel insurance, stay away from CGU, they have no idea about customer service. They delay claims by weeks and weeks and find one million reasons not to support your claim. I have never ever experience such dreadful service. I will dedicate all my energy in exposing this company because they are ripping people off daily.
Unhelpful and a waste of money
Unable to claim emergency dental because i didnt have an accident while overseas. What am i suppose to do. Wait weeks in agony until i return home? Waste of money
- Travel Insurance
CGU = TOTAL RIPOFF!!!!!!!
Will never use these guys again, took out travel insurance to which my luggage was lost coming home from Phuket. My bag was eventually found and returned in bits, when i submitted a claim to have my 4 year old suit case replaced they told me i have to produce a receipt for the case before i could claim. Who holds onto a receipt for 4 years for a $200 suit case??? Total ripoffs and would certainly not recommend them to anyone for ANY insurance needs. I ended up replacing the suit case at my own expense, all CGU wants is your money. BEWARE!!!!!
Never never again will I use GUC
One of the questions I asked can I claim if we are late for the plane they said yes when making a claim As my niece was late and couldn’t make it they said they don’t cover that I then said listen to the recorded phone conversation they then said they don’t have any record of it , there quick to take your money .
Beware of cheap travel insurance - CGU
This would have to be the worst insurance we could have chosen. After one hour and 15 minutes on the phone to the Phillipines and repeating myself a dozen times I was then contacted by my "Case manager" to be told that I would receive only $150 refund out of $1100. You definitely do get what you pay for! Never again
- Travel Insurance
Amazingly fast claims payment
As I had arranged all the travel and had all the documentation and easy email access, I lodged a claim on behalf of a friend who had purchased travel insurance through People's Choice, which uses GCU. She phoned them to nominate me as an authorised person and there were no difficulties whatsoever when I called them twice and emailed the claim. Calls were answered quickly and responses were accurate and friendly.
Admittedly, I emailed them absolutely everything they could want, including our itinerary, receipts, proof that fares and accommoda...tion were not able to be cancelled, proof of refund of taxes and fees on airfares, and a medical form from another travel insurance company that we had obtained for our travel insurance, which CGU readily accepted. What I wasn't expecting was the fast response time. I emailed the claim at 8pm on a Wednesday, and got a reply at 8.40am on the Friday that the claim had been settled in full and the money was on its way. So really, one day turnaround. Can't ask for better than that. Think we'll be looking at them as an option next time - our claim for the same trip with another company took 8 working days, and then I had to get back to them as they had shortchanged us $100. Well done, CGU.
Beware of CGU travel insurance fine print
We needed to cancel our travel due to a death in the family and were not fully compensated because the person who died (at 90 years of age) had a "pre-existing" medical condition. Who doesn't have some sort of pre-existing medical condition as you age. What is the point of paying for travel insurance if you are not covered when you make a claim.
Travel insurance scam
I have worked for Bupa. Bupa and HBF both outsource insurance to CGU.
As an insider and a consumer I would advise people to stay away. Their TOP insurance policy excludes and I quote
"services provided by travel agent, tour operator, accommodation provider, airline, car rental agency, medical services" and many more. What's the point of an insurance policy than?
For disagreements please refer to fos.org.au
Financial services ombudsman
Prompt and helpful
We had insurance with CGU on our 2015 trip to the UK and needed to make a claim for the hire car. From the initial phone call they were helpful and provided us with the information we needed. When we finally got the paperwork from the hire car company we submitted it to CGU and they had the money in the bank within the week. I would happily use them again even though their prices are a bit more than some of the other companies around.
Great service, no hassle even with a claim.
From my initial quote for travel insurance, my calls through with a sick child in a foreign county, finally through to payment of my claim, I felt that the process was very simple and surprisingly, friendly. When I called to ask about my options and costs to treat my daughter they were very pleasant and most helpful, checked in via email every few days to make sure she was getting better, then at the end of it walked me through the claim process quickly and easily.
Always helpful and customer focused
Twice, within a few weeks, CGU Travel insurance Staff have been super helpful and have 'bent over backwards' to help us with both making claims and taking out travel insurance. Firstly - after making the calls, I have spoken with people (who I can understand) almost immediately. Clearly, my needs were assessed, as I was given relevant information (not scripted responses). Acquiring travel insurance at a competitive price (to meet my particular circumstances) was made easy. I have spoken to several consultants on two distinct matters. Everyone of them was professional, competent and helped me. Highly recommended. Thank you!
A great service
Very bad ski accident at Vail Colorado. Completely destroyed tibia plateau (knee joint) CGU PAID and arranged transport to vail 5 nights in hospital and operation accomodation for 10 days then arranged flights 1st.class return to Sydney inc o'night stay in Los Angeles stretch limousine home to Newcastle nsw for 2 of us. The operation alone was $56000. Now that is service.
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|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Business, Car, Home and Contents and Motorcycle||Business, Car, Home and Contents and Motorcycle||Business, Car, Home and Contents and Motorcycle||Business, Car, Home and Contents and Motorcycle|
|Underwriter||Insurance Australia Limited||Insurance Australia Limited||Insurance Australia Limited||Insurance Australia Limited|
|Maximum Age Covered||85 years old||85 years old||85 years old||85 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Unlimited|
|Accidental Death||$25,000||$15,000||Not Included||$25,000|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||$6,000||$2,500||Not Included||$6,000|
|Hospital Cash Allowance||$50 per day, up to $6,000||$50 per day, up to $3,000||$1,000||$50 per day, up to $6,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||$10,400||$6,500||Not Included||$10,400|
|Permanent Disability||$25,000||$15,000||Not Included||$25,000|
|Luggage & Personal Effects|
|Theft of Cash||$500||Not Included||Not Included||$500|
|Delayed Luggage||$750||$500||Not Included||$750|
|Credit Card Fraud||$3,000||$2,000||$1,000||$3,000|
|Travel Documents / Passport||$3,000||$2,000||$1,000||$3,000|
|Maximum Single Item Limit||$3,000 (Cameras, Laptop, Computer or Tablet)||$1,500 (Cameras, Laptop, Computer or Tablet)||$750 (Cameras, Laptop, Computer or Tablet)||$3,000 (Cameras, Laptop, Computer or Tablet)|
|Luggage & Personal Effects||$15,000||$7,500||$3,000||$15,000|
|Rental Vehicle Excess||$5,000||$3,000||Not Included||$5,000|
|Motorbike / Moped Coverage||Included||Included||Included||Included for any size|
|Domestic Pet Care||$650||Not Included||Not Included||$650|
|Special Activities Packages|
|Adventure||Included||Not Included||Not Included||Included|
|Snow / Ski||Included||Included||Included||Included|
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