Chemdry Spray Product.
Twelve months ago I ran out of my Chemdry Spray a product I have been using for many years. It has always worked perfectly. When I rang the product was out of stock. Finally I managed to get a can about March last year. I used it as I always have on a few spots on a fairly new wool carpet. There were whitish colour spots where I had cleaned. I rang Them dry and they said no one else had complained. So I tried again only to have more of these white spots. One again I rang and spoke to a different person who once again said no one else had rung t...hem. I do not believe after using many cans of this product and having to wait for the can I now have as it was "on the water" I am the only person who received a bad can. Be very careful do not risk ruining your carpet until you try a test . Head Office are not interested. I have a lovely carpet with white spots.
PURT -Pet Urine removal
An utter waste of time and money- the Franchise holder was polite and prompt but seemed to have no idea about how the PERT product works (if it does actually work in any case). He sprayed the product onto the carpet then vacuumed it up about 30 mins later. Not the several hours or 24 hrs it should take - the result was no improvement to the smell urine smell at all. I contacted head office and they sent him back to retreat the room. Basically the same process was followed except it was left on for an extra 30 mins this time. Guess what?- same result - no improvement to smell at all. The carpet may be clean but the PERT process did nothing to take away dog urine smell. I could not recommend in any way shape or form.
They left my carpet worse! Read the fine print on your invoice.
Called chemdry professionals in Adelaide to clean a vomit stain from the dog. The carpet is two months old, brand new. The owner was very quick to tell me they would be out that day to help. Sent out the technician. He looked at the stain and said he could help remove it, it may not be 100% removed but would be better then what it was. He got me to sign the invoice but failed to get me to read the fine print, that there is a chance they could damage the carpet, and that they did!
What was two 10cm marks is now a huge stain that surrounds the ...
- Verified customer
Fantastic service, friendly people, great value
Great service, same-day booking, which was awesome. Very friendly lady on phone when booking and super nice guy, Rod, arrived a few hours later to clean my mattress. It looks great - I got to see how much dirt he got out of it - and I would highly recommend this service. I'll be using them again in future, for sure. Thanks!
Liars!!! Rip Off!!!
I did call 3 times and clearly explained to the girl on the phone what exactly I need - carpet in one room only should be treated with chemicals, because of the smell from mould in it. I've got an answer that Samples will be taken from the carpet and after the laboratory results certain chemicals will be chosen to treat my carpet.
It's a total lie!
[name removed], who came for an inspection just simply ripped the piece of carpet and sniffed it (!!!). After that he said that whole unit should be treated by fumi...
Called Daniel from Chemdry on Tuesday because I have put my home on the market. Real eastate agents said be good to get the carpets cleaned. Daniel arrived 10am next morning, made the carpet look brand new. Couldn't recommend him highly enough. Thank you Daniel, for the prompt service, immaculate cleaning, and fantastic price.
Rod was fantastic. He steam cleaned a rug and 3 bedrooms for me. He was very thorough. Second time I’ve used them and I’ll be back again. Very happy with the result.
Room for improvement in customer service on initial contact
My phone call was promptly answered, I believe I spoke with the owner who was very keen to make my booking, however not so keen on passing on relevant information.
Neglected to notify me of the 10% surcharge for a Saturday, or the cc surcharge. Just average customer service.
No complaints with the young lad who came on the day, pleasant and informative.
Process took longer than quoted and took longer than expected to dry; lounge remained 'damp' for 8-10 hours.
Another intimidating encounter with Eco Clean Chemdry
Quoted $150 then demanded a further $150 on completion. I have had Chemdry before and for the first time had a substandard job. When I questioned [name removed] as to the quality of the job, he became aggressive. I felt intimidated and just paid. Please do not use this provider.
- Verified customer
Professional and personal use
I have been using Norman for about 2 years now,
I have used him to clean my customers chairs and lounges, he is extremely professional and does an amazing job.
After Norm has been on site at My customers, they are amazed how clean the chairs are.
He is extremely reliable and I trust him immensely with my customers.
I have also used him to clean my rugs, carpets at lounge at my home.
I will highly recommend Norman .
Intimidated by [Name Removed] from Eco-Clean Chem Dry - Eastern Suburbs
I was given a quote over the phone by [Name Removed] from Eco-Clean Chem Dry, to clean 2 lounges and a carpet for $250 cash. [Name Removed] spent no more than 40 minutes in my place, and when finished asked for $450! I thought he was joking, but I soon realised he wasn't when he became quite hostile, and stated how much hard work it was to clean my furniture.
Home alone with 2 young children, I felt threatened and intimidated. Thankfully a parcel delivery person arrived at my door in the midst of this altercation, and I was able to confidently...
Carpets look the same as before
Arranged to get carpets done great price but very disappointed with results.
Thought maybe after they dried it would look better but unfortunately no.
Now getting carpets cleaned elsewhere.
Huge thankyou to Corey and Alex (Chemdry Southeast - Mount Gambier, SA) for the awesome job they did yesterday of the carpets in our three bedrooms. We're blown away by the finish! Their price was extremely reasonable too.
Both gentlemen were very friendly yet professional and we'll definitely have them back again in the future. We recommend them to everyone.
Professional and quality work from Richard (Bayswater)
After a child had an accident on my carpet I had a lingering urine smell even after a different company did a steam clean. Richard explained to me how he can help using an anti-bacterial solution and took the time to answer all my question, of which there were many. I will definitely would use him again and it's never been easier to recommend someone's work.
Be aware, as I've learned that branches can be privately owned and therefore the mixed reviews for Chem-Dry as a company. Can't speak for them all but Richard from Bayswater branch did a brilliant job!
- Verified customer
Like a scene from the Emperors New Clothes!
Have you ever felt like you were being conned? $350 per bathroom which I was told was a "Good" price to clean the floor and wall tiles of my bathrooms. 2* tiny bathrooms and one a decent size. 3 bathrooms = $1,100. for 4 hours work and I was on my hands and knees yesterday cleaning the dust from "tiles" under the vanity. Appalling waste of money. $100 per bathroom would have been too much. Never again. Customers be warned.
Stains not removed
Got Chem dry in to clean my mattress, they charged me $110 and were unable to get rid of any of the stains and now l am getting asthma from all the deodoriser they used. I also asked them if they could take there shoes off as l had just cleaned the floors, instead they just left dirty shoe marks every where.
Could not fault
Had our lounge suite cleaned including cat urine. Prompt service, friendly and competent employee. Very impressed and would definately use again.
The Best Steam Cleaning Service I have ever had!
Outstanding service and results. All of the other Steam Cleaning businesses I have hired over the yrs had done a quick once over 20min, less than average job on my carpets.
Dave (British gentleman) who did my Bronte apartment, spent time performed multiple processes for cleaning; spraying with a cleaning agent, scrubbing with a separate machine, spot removing manually, vacuuming carpet edges, hot water steam cleaning.
I have never seen the carpets so clean and bright. Very Impressed and appreciative for his extensive efforts. Highly recommended.
Chemdry Eco Clean
Shocking service. [Name Removed] was arrogant the job was terrible and no recourse. Avoid this man! I would not use him under any circumstances.
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Questions & Answers
How long does the smell from the product used to clean/break down dog urine last for? I had carpets cleaned by Chem Dry a week ago and the smell is still overpowering. I’ve had to keep windows open, scented candles burning but cannot use the room
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