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Terrible customer service
For the first time I tried to return an item purchased incorrectly just the day before and was treated aggressively by the staff member. I think it was because I wanted to find out more details of their return policy - which I have since found on their web site and the link is printed on the receipt - but no mention of this from the person I spoke to. I am no longer worried about the refund (this is a learning experience on the ethics of CW) but I am angered by the way they treat customers. If store managers are sent on training to assert their returns policy then CW should review the quality of the training.
I will be voting with my feet and avoiding CW.
Never order online delivery
Ordered online after seeing ad for same day delivery Still waiting 2 weeks later for item to arrive.cant get any details from them,
Did get an email asking how my recent purchase went with them.(that was funny)
Poor service from pharmacy
Took my scripts in to set up the app One of my scripts was an authority script for large quantities. They filled the script and I left for the 20 min journey home only to fund they had only dispensed 1/2 the amount so only 2 weeks of medication They then set up my scripts in the app for the inappropriate amount of medication so when I tried to order only had 1/2 the amount again. When I went back to the store rather than give me a months supply would only give me the second half of what they should have supplied in the first place meaning another trip back in 2 weeks ...... don’t they understand people on medication are sick and cannot keep returning to the store especially when no apology is offered Sorry you have lost another customer
Very rude and arrogant chemists
I have to agree that their prescription medicines is one of the cheapest in the market. BUT...the chemists who took the prescriptions are the rudest and most arrogant ever. I have visited so many discount chemist warehouse: Liverpool (used to be 2 stores), Bankstown, City (2 stores), Campsie (2 stores) and other suburbs, I found 8 out of 10 of their chemists are very arrogant and rude. Funnily, the cashiers are friendly enough. Don't know if those chemist thinks that they are above everyone else in terms of their professions, you tell me. But Discount Chemist Warehouse should teach customer service to most of their chemists!!!
Nasty customer service
My 14 yr old daughter ordered goods online to Click & Collect. She thought she’d ticked the “someone else to collect” button. I went to collect at CW Pakenham as my daughter is in school. Despite showing the email receipt, Online banking receipt to show proof of purchase, showing my licence to verify my ID, showing the Medicare to show my daughters name on it, despite offering my daughter call them to “authorise” my collecting it the staff member Kira wouldn’t let me take the $30 worth of items. She said I’d have to bring my daughter back after...school, yes, in this time of COVID. Makes sense... I understand CW has a policy on click and collect but do they also have to have a “no common sense” policy in some circumstances? So now we have to cancel the order and CW lose custom, so be it. I’d never go back to this horrible outlet.
In July, Sydney store, my partner bought me a wrong fragrance worth $100, so we went back to the store within 3 days with fragrance (fully wrapped & unopened) and original receipt, but the staff there refused to exchange the fragrance for us and told us due to Covid-19 situation, they can't do exchange. Funny I have no problem with JBHIFI in May (Virus contraction number was sky high in Sydney) when I bought the wrong Ink for my printer, they were happy to refund me. The fragrance is wrapped with plastic, unlike the ink that's boxed with paper ...only, how hard for them to sanitise the plastic since they are "Chemist Warehouse"? so, before you pick up ANYTHING from Chemist Warehouse, you might need to think twice about what you bought, because once you paid, you can't take them back.
- Chemist Warehouse Online Store
- Verified customer
I placed an order for essentials with this company on July 19.
Still no sign of delivery one week later. I tried calling and emailing, to no avail.
Email notification, July 26 - “Your order has been shipped”.
It takes them 1 week to post?
I’ve had orders arrive in quicker time from overseas.
If a Quarter Star was listed, this would be generous.
Emailed over two weeks ago. My Medication coming issue. CW have been charging me $50 per month higher cost compared to their Web Site costing, and what the latest Pharmacist quoted me. i called 4 different locations just to see if the price was $100 not $149.99 (which is what I have been paying)After being on this med for 1 year, can you imagine how upset I am to find that I have spent close to $680 extra. Called CR ph number today. On hold for 35min at 445pm. Answered then hung up, pretending couldn't hear me! Went online completed complaint form asking for return call back. Their web site crashed. It is now lodged with Dept of Fair Trading to deal with.
I placed an order, and received a confirmation email. 24 hours later, I checked the status of my order, only to see the my payment was pending. I sent CS an email to find out why, as on my end the payment was completed. It took a further 24 hours for them to send an automated email to confirm that they had received my email. I tried to track my order, and got 'sorry, page not found'. I decided to give it a further 24 hours as maybe they have a backlog. It has now been 4 days since I placed my order, the order number is now not valid. I have bee...n on hold for nearly to hours to cancel my order, because, while I don't mind waiting and can understand that demand for delivery is high, having order disappear, and being unable to get a response to find, is not happening. Either go in store, or don't bother
Excellent service every time
Have purchased online several times, mostly QV products, vitamins and perfume, and I have never had any issues, always able to purchase what I need, it is well packaged and arrives promptly. I can absolutely recommend them.
Package Opened, NOT brand new from Chemist Warehouse
Order from chemistwarehouse website click & collect, but they gave you opened package and missing some inside. Must check the item in stock when you leave they don't care, even I sent an email to complaint over a few days, no feedback.
The reviewer stated that an incentive was offered for this review
Worse Company ever!!!
Bought a product yesterday and got home to find it was incorrect so took it back and they refused to exchange or refund it. I asked to speak to manager who wouldn't budge. I have been shopping with them for almost 10 years and will never ever use their company again. What happened to customer service chemist warehouse???
Never order online
Online order can ship whithin 2 business days, but my order still in progress,and chemist warehouse don't know where is my order. Never order online buy in store or click and collect.
- Chemist Warehouse Online Store
- Verified customer
Ordered a bunch of stuff 2 days ago and it was swiftly delivered and was exactly what I asked for, a no fuss online store with quick delivery. Great and well worth ordering from
Chemist warehouse parramatta church st. is selling fake!!!
I bought 6 revlon of different kinds eyeliner from Chemist Warehouse at church street, parramatta. They are all fake comparing to those I bought from Coles! Terrible!!! Be alert!!!
Never go to CW to buy any products!
I normally but my meds from my local chemist. They were closed. So I went to chemist warehouse. After waiting over 20 minutes I was told some items rent available and the prices were more than 10 percent higher. So there you go. If you like shopping at a chemist that looks like JB Wi-Fi and does not offer what the advertised, then go for it. I'm never ever going there again.
Waste of time
Bought product online. Purchase successful and money went out of my account. Also paid express only to get an email a week and a half later stating my order was cancelled and money was refunded. In lockdown and with immunocompromised family members - we turn to online shopping for what? Come on please. Some of us have no choice but to order online. Please at least get this part of the business right!
CWH Emerald Hills NSW: Isabelle Bassaly store manager discriminate customers, Please AVOID
I ordered online and for so many months used the same legal name. CWH online made a mistake and used my first email name as the order name which wasn't my legal name (not fault of mine), I went to pick up the order at Emerald Hills shop and the treatment I received was absolutely disgusting. Online customer service confirmed that the order name matches my ID but the Manager Isabelle Bassaly refused to give me the order, she still insisted that it was not me, I showed my ID, creditcard and address but still she refused. I was yelled at, discrimi...nated against, racially profiled and called a liar. I was very upset and to add to my agony, they sent security as if I was a threat, the experience was so bad I asked for my refund, they said that they have processed it but almost 48hrs later I still haven't received my refund , no product and bad experience. I wouldn't recommend Emerald Hills NSW store to anybody, Please try and avoid to go there or if you do, have your guards up because you'll never know when and who will scream at you for being a customer
After sales terrible.. if your product can’t be tolerated why wouldn’t you offer some kind of refund .. .. seems pretty straight forward .. would not recommend due to unreasonable requests.. considering we are in lockdown and bought 5 cans .. who can afford to throw away $200 worth of food !! Money doesn’t grow on trees
Questions & Answers
Hi do u do overseas delivery to Singapore? I am looking to buy Blackmore Sustained Release C and Cetaphil cream. And how much is the delivery cost? Thanks.
Do you stock Burts Bees Body Lotion with Royal Jelly Please
how much salt, sugar is in sustagen hospital
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