Chemist Warehouse

I just got my parcel today and was very emotional. I felt ashamed, embarrassed and mad at the same time. I ordered online and the store that provide the online order was in tenancy t5,joondalup,wa,6027. I order 2 bottled of exclusive vitamins for my friend's sick daughter, I was excited calling her and did unboxing together but I was devastated… Read more

seeing hair shampoo and conditioner and even detox soap, this not even the same the amount I payed. The delivery cost was too high but unsatisfied with the items I received. I got traumatized and felt being scammed to what I got. It was double the embarrassment since I ordered it for my friend which I will bring abroad. I was very upset. Still waiting for their line to open. I called like 5mins before closing and the guy told me just call tomorrow since we are closing. Wow. I will not call in the first place If they do their packaging very careful. As if I owe them too much time while the time I need to spend to get in touch with them and ask to what I payed was nothing? Let see what actions they need to do, this was a waste of time, money and effort,this feels like emotional damaged.

I have been a very loyal customer to Chemist Warehouse for many years. Last week I bought cenovis woman vitamin 15 bottles and other products to send to family In overseas, it come to my schock they send me three months to expire date of 15 vitamin bottles. I called the customer service to return the product. They said they do not have policy to… Read more

return for vitamin and they do not recommend Customer to buy bulk for vitamin supplement but In their availability we can buy up to 20 unit in each vitamin . Now blaming the Customer for buying too much. The customer service woman told me that they can sell any vitamin supplement as long as they have more than one month expiry date. I told him to understand that it’s a lot of vitamin and this is scamming for me. unfortunately she can’t help me anything because her boss say no. For me this is a rip of a scam. They just wanna get rid of their almost expired product and not care about Customer. I never thought Chemist Warehouse would do that to a customer.

They put unsealed products on shelves and refused to exchange. This Tuesday, I bought a Blackmore vitamin E 500 IU from this store. When we bought it, it was the last one on the shelf in all this class. So we took it and pay directly. We found it was opened and unsealed the next day morning. When I found them and requested an exchange, they… Read more

call their manager. The manager said she checked the footage and insisted it was sealed. But she didn’t show me the footage and refused anything exchange.

This is a serious problem, because it is kind of food safety problem and business dishonest.

Inc whey Protein 25g protein 1g fat 1g carbs has lept in price for a 2kg tub to a whopping $194 .00. Think they must want to kill the INC brand as that is a ridiculous price rise

I bought a 500-tablet bottle of Fish Oil on April 29th online but it expires in December 2026. Even if I follow the maximum dosage (2 pills a day), it's impossible to finish the bottle before it expires. The store is clearly clearing out old stock without considering consumers. My previous purchase of the same product( bought march 2025 ) had a much longer shelf life. Be very careful and check the date before you buy from this Nowra branch!"

APPALLING CUSTOMER SERVICE, LACK OF POLICY TRANSPARENCY & MISLEADING SIGNAGE. They won't let you try on knee brace & then don't let you return it when it's the wrong size. They have a tape measure, but you can't measure the height of the product & it is not listed on the package. The signage it right up the top of a 6ft shelf, so you don't even… Read more

see it.

They say they have a 7 day return policy, but it is nowhere in store & not on the receipt. The manager literally had to print off a policy from their back room & left me waiting for 10 mins while she had to try & find it!! She says it says it on the receipt. NO IT IS NOT!

On the way out the SMART BUTT AUSSIE ([photo Removed]) literally pulled out an ad from below the counter for a kids toy & pointed at the fine print & said it's here, while laughing. HELLO?! It is the fine print on an ad for a kids toy & not my product & you expect me to see the fine print from 5 metres away. WTH?! What a freaking joke!

How many other people have been ripped off in this way?!

We ordered $74.15 cosmetics products online and after payment it was showing some of the product was out of stock. Later, I didn’t get any product and the amount was also not refunded.

Returned a product as was faulty when I took it home. Returned to store to exchange and manager refused and accused me of breaking the seal. This does not make sense as I am exchanging for another one then his attitude becomes arrogant. Don't need this for an item worth $4. Not shopping here again.

Awesome service with free delivery for purchase I made today- amazingly fast!

I recently purchased an item from Chemist Warehouse Kedron (Rode Rd & Gympie Rd) and unfortunately discovered when I got home that the box was torn and one of the two items inside was missing. It appeared to be old or damaged stock that had been put out during the Christmas period. When I called the store to report the issue, I didn’t receive an… Read more

apology or any acknowledgement of the inconvenience. I explained that I didn’t want a refund — I simply wanted the same product replaced. Instead of offering to check other Chemist Warehouse stores for stock, I was told the item “cannot be ordered anymore” and that I would need to come back to the store myself. Considering there are many Chemist Warehouse locations across Brisbane, I felt more effort could have been made to assist or at least reassure me.

The lack of customer care, especially during a busy season, was disappointing. A simple apology or an offer to check other stores would have made a big difference. I hope the store reviews its approach to customer service, particularly when dealing with faulty or incomplete products.

I got caught three times in one week: selling by deception, wrong prices marked, and being charged twice at the counter; twice prescription medicine was charged excessively, more than the printed price on the labels. When confronted, they refunded. But if you aren't noticing, they syphon money from consumers in big time. Show details

I'm shopping quite often at Glenquarie shopping centre. Normally the person over there always friendly and helpful but this perticular person who served me was so rude. I tell them that the price that you put was different than what was they charged me and i gave him the screen shot and he said i was lying. What the hack...instead of say sorry he… Read more

said i can proof it to you all the items was in the correct position tye customer was move item. How can customer move items so nicely like a display. So actually while he checked he moved all the stuff back. I dont want argue with him but insread of say sorry to customer he said that i was lying.. so bloody annoying. How can a person like that can work in tye customer service???

I visited Chemist Warehouse at Glen Waverley Kingsway to buy a product, and they refused both a price match and a refund. Before payment, the staff did not inform us that the item was non-refundable or that price matching could only be done before purchase. We bought three units of the same product, and within just 15 minutes, we found a huge… Read more

price difference at the store next door — enough to buy another bottle. Despite this, the store refused to offer a refund or honor a price match. Very disappointing experience — poor transparency and dishonest customer service.

They claimed “everyone can see our policy,” but where exactly? Not every counter even has the A4 notice they mentioned. The counter where I paid didn’t have it, and the staff never mentioned checking any policy. Later, I found two small A4 sheets posted on the side of the counter — so tucked away that I had to take a close-up photo just to read their dense and lengthy policy text. How can they expect every customer to see that? The counter is for payment, not for hunting hidden policies.

From a consumer’s perspective, this is misleading and deceptive, because I was never clearly informed that refunds were not allowed. They have a duty to inform customers before payment, not after the purchase when a problem arises.

When I pointed this out, the staff said, “We can’t tell every customer before they buy.” That’s a weak excuse for poor business ethics — that’s the point! I had no way of knowing before paying, and they used this “no-obligation” excuse to refuse me. But this is their responsibility — they have an obligation to clearly inform customers in advance.

To make things worse, one of the employees — an Indian woman with glasses working at the checkout counter — was extremely rude and impatient. She even tried to twist the situation and accuse me of being rude first, when in fact I was only upset because of her unprofessional attitude.

As someone working at the front counter — a customer service role — she should know how to handle customers properly. In such a situation, it’s completely normal for a customer to feel angry, and I believe anyone would feel the same if they encountered such hidden and deceptive practices.

She clearly didn’t have the authority to solve the issue, yet instead of calling the manager right away, she ignored my concern and tried to brush me off. It was only after I raised my voice out of frustration that she finally brought the manager to the front. And rather than addressing the issue properly, they tried to involve security to make me leave, which of course is much easier than actually solving the customer’s problem.

Overall: zero transparency, zero accountability, and terrible customer service. I have never seen a store that refuses both refund and price match like this.

Received my parcel this morning and would like to thankyou very much. You're tracking and communication was excellent as was Australia Post. Keep up the good work.

The latest update to the online ordering system is the worst EVER. After adding your products, select "click and collect" and choose the store that has all the products in stock. On to the details page, where you HAVE to enter an address, even though you are picking it up. Next, you're directed to the payment page, where a message appears stating… Read more

that not all products are available. Odd, they were one page ago... But you can't go back and change stores? The only option is to remove the products... EPIC FAIL.

The in-store experience is much better than the online one.