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Chemist Warehouse

Chemist Warehouse

Online Store, Physical Store (See All)
1.7 from 2,480 reviews · View Statistics
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Reviews

  • Product Quality
    2.5 (667)
  • Return Claim MadeYes (150) · No (812)
  • Shipping
    1.7 (390)
  • Customer Service
    1.7 (451)
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Deep Singh
Deep SinghTasmania
  • 3 reviews

Lack of service

published

I asked for a paper receipt and was told rudely that they did not issue one bur would send it via phone. They agreed to provide a paper receipt but said they would not do so again because of "environmental" concerns. I said this was my last visit there and was told that was okay.

  • Customer Service
  • Incentivised Review No
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Meka
MekaGreater Melbourne (Outer), VIC
  • 2 reviews

Awful and outdated refund policy

published
  • Incentivised Review No
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Doll
Doll
  • 2 reviews
  • 1 like

THIEVES!

published
  • Shipping
  • Incentivised Review No
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moggy
moggyPerth, WA
  • 30 reviews
  • 19 likes

Now THAT is service!!!

published

At 10:20 am I ordered several items on line for delivery.
At 10:46 am Tashi was at my doorstep with the delivery.

It was described as "New" "Fast Delivery" and it cost $0
I decided to make a cup of coffee after making the order.
I was still drinking it when the delivery arrived!!!!

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Madjaspa
MadjaspaCentral Highlands and Goldfields, VIC
  • 18 reviews
  • 12 likes

Don't go here if you want good service.

published
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Rosy
RosySouth East Queensland, QLD
  • 8 reviews
  • 1 like

Don’t expect assistance!

published

The purchase process is fine but if, like in my case, you make an error with your purchase don’t expect any response from their so called info email! I wanted to change a purchase 10 minutes after ordered and emailed my request, 4 emails and 4 days later - no response and then an automated email to say delivery was on its way! I might as well have driven to a store for the purchase in the first place because I have to drive there now to hopefully make the exchange!
Why have a help email Chemist Warehouse? You obviously never look in your inbox!

  • Incentivised Review No
  • Return Claim MadeNo
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greg w.
greg w.Greater Melbourne (Outer), VIC

terrible customer service

published

bought a blood pressure monitor online and realised i didn't need it. 6 emails and 3 phone calls (to a number that doesn't answer) later and i still cannot get instructions on how to return the item for refund.it is still in the original box they despatched it in. email responses from their staff just have set phrasing and dont actually adress the questions i ask.

  • Incentivised Review No
  • Return Claim MadeYes
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TELFAST

published

For the past 2 days I am searching online the cheapest store or Pharmacy to buy Telfast. I search and find Chemist Warehouse selling cheapest from other pharmacy. But the only wrong theprize online is $23.99 but the actual chemist charged me$29.99. I mentioned to in the counter but I was advised go online. How ridiculous.

  • Product Quality
  • Customer Service
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The reviewer stated that an incentive was offered for this review

mel m.
mel m.Sydney, NSW
  • 5 reviews

Wait a week for delivery

published

We all love Chemist Warehouse but this is the 2nd time I’ve waited a week for delivery
Seems to originate from another capital city (del to Sydney via Melb??)
I got free delivery so hard to complain too much … just think CW need to set customer delivery expectations better at time of placing order

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Jess
JessSouth East Queensland, QLD

Extremely dissatisfied.

published

I bought a pair of masuers which claim to be online only for $40. I received them & they fell out of the bottom of the box, which in turn ripped part of the front of the box. The return policy has it needs to be returned within 7 days. They were a size to small, after I had followed the guidelines online.
I spent $16 express posting them back as I couldn’t swap them. Only to then be told I wouldn’t be receiving a refund as the box wasn’t in a resale able condition. $56 down the drain.

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Prescription Police

published

Was told I couldn't get one of my prescriptions because I had filled it 8 days earlier. So I need to come back in a week I was told. With the price of petrol going to the chemist and time I am wasting in the chemist it is ridiculous. Bad customer service.

  • Customer Service
  • Incentivised Review No
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Jorgen
JorgenSydney, NSW
  • 4 reviews
  • 1 like

Misleading advertisement

published

The website did not show the 2 for 1 deal. We bought an uneven number which means we paid full price for the last item. Called customer service Matt. He apologized and blamed me for not changing the quantity to see if there may be a better price. He would not try to compensate. He was clearly instructed to not give any compensation and Chemist Warehouse would rather lose a customer and thousand of $ in revenue than compensate or rectify the situation to keep a satisfied customer. FAREWELL CHEMIST WAREHOUSE.

  • Product Quality
  • Shipping
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John C.
John C.Perth, WA

Shipping of probiotics

published

Refrigerated probiotics take longer than a week to arrive. They are warm to the touch when they do arrive but useless. No offer online for any alternative shipping method - Australia Post or nothing.

  • Product Quality
  • Shipping
  • Incentivised Review No
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Shan
ShanSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Not following price tag

published

Visited queen Street branch. First i took manuka honey from the counter desk for 14$. Upon scaning the person says no this should be in Western Australia and not in QLD. You have to pay 30$ for this.. i said clearly itbis marked 14$ and you pick this item for me and now you said you cant give me for the displayed price. He said sorry.. then i pick pediasure. The salesperson again deduct higher amount. I took the person to shelf to make him realise.. the excess amount is refunded though but it gives me impression they all screwed up and what they show on the shelf is not the price they charge.

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  • Incentivised Review No
  • Store LocationUpper Queensland Street Brisbane
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Kristin
KristinSouth East Queensland, QLD
  • 3 reviews

Delivered in 7 days

published

Easy to do online purchase. Great range of products. Had what I was after in vitamins and fragrances. Cheaper prices than elsewhere. Delivery was free. Came on the 7th day. Thank you.

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Questions & Answers

Luigi M.
Luigi M.asked
Chemist Warehouse

Look for ma-n-zone powder.

No answers
Jsmith
Jsmithasked
Chemist Warehouse

Where can I take perfume to be tested?

1 answer
MrsPotter
MrsPotter

Do you think you have purchased perfume that is not authentic?

Tania Johnson
Tania Johnsonasked
Chemist Warehouse Online Store

Placed a order using fast delivery (get it in 3hours) at 3.40pm before the 4.00pm cut off. Got text and email confirmation. Then at 8.30pm got text and email saying order is waiting for pickup from one of their drivers. It is now 10.00pm and my order is still not here and of course the store is closed. Not happy!!

1 answer
JSE
JSE

Somehow your question was sent to me, I'm another dissatisfied customer of chemist warehouse. Looks like you submitted a question to my review instead of recording your review.

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Chemist Warehouse

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