Chemist Warehouse

I went to purchase a couple of bottles of White Diamonds 100ml Eau de Toilette from CHEMIST WAREHOUSE on Wednesday 13th after checking the price the previous day which was $34.99! Upon arrival at the Pimpama store the next day the price went up to $39.99 and when I enquired I was told that it’s the new catalogue price and they would only price… Read more

match if I found it cheaper elsewhere! I found it on Google for $34.99 supplied by Chemist Warehouse but delivered by DOOR DASH delivery free which I showed the staff but they would not price match the price even though they would have had to pay DOOR DASH commission plus delivery fee! I decided to order on Doir Dash which was accepted and paid for and was advised that deliver would take upto 2hrs. To my amazement I received an email from Doir Dash probably an hour or so later stating that my order was cancelled because CHEMIST WAREHOUSE would NOT SUPPLY the product!!

I just got my parcel today and was very emotional. I felt ashamed, embarrassed and mad at the same time. I ordered online and the store that provide the online order was in tenancy t5,joondalup,wa,6027. I order 2 bottled of exclusive vitamins for my friend's sick daughter, I was excited calling her and did unboxing together but I was devastated… Read more

seeing hair shampoo and conditioner and even detox soap, this not even the same the amount I payed. The delivery cost was too high but unsatisfied with the items I received. I got traumatized and felt being scammed to what I got. It was double the embarrassment since I ordered it for my friend which I will bring abroad. I was very upset. Still waiting for their line to open. I called like 5mins before closing and the guy told me just call tomorrow since we are closing. Wow. I will not call in the first place If they do their packaging very careful. As if I owe them too much time while the time I need to spend to get in touch with them and ask to what I payed was nothing? Let see what actions they need to do, this was a waste of time, money and effort,this feels like emotional damaged.

I have been a very loyal customer to Chemist Warehouse for many years. Last week I bought cenovis woman vitamin 15 bottles and other products to send to family In overseas, it come to my schock they send me three months to expire date of 15 vitamin bottles. I called the customer service to return the product. They said they do not have policy to… Read more

return for vitamin and they do not recommend Customer to buy bulk for vitamin supplement but In their availability we can buy up to 20 unit in each vitamin . Now blaming the Customer for buying too much. The customer service woman told me that they can sell any vitamin supplement as long as they have more than one month expiry date. I told him to understand that it’s a lot of vitamin and this is scamming for me. unfortunately she can’t help me anything because her boss say no. For me this is a rip of a scam. They just wanna get rid of their almost expired product and not care about Customer. I never thought Chemist Warehouse would do that to a customer.

I bought an Oral-B Vitality Pro from Chemist Warehouse at Parramatta Westfield, but found it's a faulty product as the motor doesn't work at all even fully charged. I brought it back to the store today asking for a replacement or refund. But the manager on duty denied any resposibility, she was rather rude and impatient. Bad product bad service! Show details

I am a regular buyer of Systane Ultra, as I use two vials every day. I was disappointed to see the price increase from $13.99 to $16.00, yet the product is now labelled as "CLEARANCE." When the product was priced at $13.99, there was no clearance label. Applying a "CLEARANCE" label only after increasing the price seems misleading and ethically… Read more

questionable. Clearance sales are normally associated with reduced prices, not higher ones.

As a loyal customer, I expect greater transparency and fairness in pricing practices from Chemist Warehouse.

The site didn't indicate (clearly at least like other sites) that I wasn't buying from the Chemist Warehouse but from a 3rd party. Those 3rd party details are not listed. Their website put the wrong delivery and Billing details into the order. Their support is useless. I have now contacted the 3rd party seller. Hopefully this gets sorted out before shipping as it probably can't be delivered.

The earrings at chemist warehouse are falsely advertised the packaging say stainless steel and recommended for sensitive ears.. I've had my ears pierced for 20 years no problem until I bought the chemist warehouse Huggies and my mum bought the dream catchers and we both suffered from ear infections had to take them out ... Not happy Show details

They put unsealed products on shelves and refused to exchange. This Tuesday, I bought a Blackmore vitamin E 500 IU from this store. When we bought it, it was the last one on the shelf in all this class. So we took it and pay directly. We found it was opened and unsealed the next day morning. When I found them and requested an exchange, they… Read more

call their manager. The manager said she checked the footage and insisted it was sealed. But she didn’t show me the footage and refused anything exchange.

This is a serious problem, because it is kind of food safety problem and business dishonest.

Inc whey Protein 25g protein 1g fat 1g carbs has lept in price for a 2kg tub to a whopping $194 .00. Think they must want to kill the INC brand as that is a ridiculous price rise

I bought a 500-tablet bottle of Fish Oil on April 29th online but it expires in December 2026. Even if I follow the maximum dosage (2 pills a day), it's impossible to finish the bottle before it expires. The store is clearly clearing out old stock without considering consumers. My previous purchase of the same product( bought march 2025 ) had a much longer shelf life. Be very careful and check the date before you buy from this Nowra branch!"

APPALLING CUSTOMER SERVICE, LACK OF POLICY TRANSPARENCY & MISLEADING SIGNAGE. They won't let you try on knee brace & then don't let you return it when it's the wrong size. They have a tape measure, but you can't measure the height of the product & it is not listed on the package. The signage it right up the top of a 6ft shelf, so you don't even… Read more

see it.

They say they have a 7 day return policy, but it is nowhere in store & not on the receipt. The manager literally had to print off a policy from their back room & left me waiting for 10 mins while she had to try & find it!! She says it says it on the receipt. NO IT IS NOT!

On the way out the SMART BUTT AUSSIE ([photo Removed]) literally pulled out an ad from below the counter for a kids toy & pointed at the fine print & said it's here, while laughing. HELLO?! It is the fine print on an ad for a kids toy & not my product & you expect me to see the fine print from 5 metres away. WTH?! What a freaking joke!

How many other people have been ripped off in this way?!

We ordered $74.15 cosmetics products online and after payment it was showing some of the product was out of stock. Later, I didn’t get any product and the amount was also not refunded.

Returned a product as was faulty when I took it home. Returned to store to exchange and manager refused and accused me of breaking the seal. This does not make sense as I am exchanging for another one then his attitude becomes arrogant. Don't need this for an item worth $4. Not shopping here again.

Awesome service with free delivery for purchase I made today- amazingly fast!

I recently purchased an item from Chemist Warehouse Kedron (Rode Rd & Gympie Rd) and unfortunately discovered when I got home that the box was torn and one of the two items inside was missing. It appeared to be old or damaged stock that had been put out during the Christmas period. When I called the store to report the issue, I didn’t receive an… Read more

apology or any acknowledgement of the inconvenience. I explained that I didn’t want a refund — I simply wanted the same product replaced. Instead of offering to check other Chemist Warehouse stores for stock, I was told the item “cannot be ordered anymore” and that I would need to come back to the store myself. Considering there are many Chemist Warehouse locations across Brisbane, I felt more effort could have been made to assist or at least reassure me.

The lack of customer care, especially during a busy season, was disappointing. A simple apology or an offer to check other stores would have made a big difference. I hope the store reviews its approach to customer service, particularly when dealing with faulty or incomplete products.

I got caught three times in one week: selling by deception, wrong prices marked, and being charged twice at the counter; twice prescription medicine was charged excessively, more than the printed price on the labels. When confronted, they refunded. But if you aren't noticing, they syphon money from consumers in big time. Show details

Delivered in 15 minutes, in full. I will purchase from Chemist Warehouse online again.