Terrible price match policy
Be careful when buy online they do not price match .I bought items online and send the link asking price match.Took nearly 11 days to respond saying it needs to request in 24 hours. No ware it says price match requests via online purchases needed in 24 hours .They ask the order number clearly it could see with my email after 11 days ask the email again with link and then said too late. So CHEMIST WAREHOUSE is not the lowest prices guaranteed place and terrible with online price match requests. Be ware, AVOID
I don't know about everyone else's shops but my local store at Echuca is fantastic. Always helpful and happy to chase things up. Never had a problem with a visit.
Said he would call the police because I wrote a bad review
I came into get a script dispensed as I was visiting a friend in the same complex. I waited and waited and waited and was then told they could not dispense my medication, especially after the last bad review I left them. I could not immediately recall writing a review but searched and found out that over 4 months ago I gave a valid review of my experience eg. Nice staff at front of shop, slow to dispense, likes to upswell - was the essence of that review. At this stage the pharmacist said I needed to leave or he would call the police. I said wh...at for and he said that I would leave another bad review. That fact that he can remember the names of people who have written poor reviews astounds me. Perhaps if he spent more time on addressing customer service and less time on social media, he might have better reviews. Anyway I avoided a night the New Farm Police Station and just let my pen serve out my sentence. Seriously though, anyone who targets you because of leaving a review should not be dispensing medicine. Counselling on constructive criticism would be a more positive outcome for this young man, especially if he wants to continue to have a career in pharmacy. This boy thinks he is god. Tries to intimidate but reminds me of my 14 year old teenage with too much testosterone and an obsession with social media. His threats are so unprofessional.
Purchased some Si perfume for Christmas as a gift. Purchased it just over a week before Christmas. The gift was opened on Christmas day and was found to be stale. Returned it to store to get a refund with receipt but wouldn't change it because they told me receipt valued for only seven days. Definitely would NEVER buy any from this place again. Buyers beware. This was the shop in Perth. 1/101 Murray Street Perth.
I tried putting this review on their site but they kept taking it down.
Sandgate is my local store and I have always found the staff to be very helpful.
The store is always stocked and I have never had to go elsewhere as what I have needed has always been available.
Keep up the great work
Ashfield Chemist Warehouse huge and helpful
Wide selection, friendly staff and good supply of tissue for trying on skincare/makeup etc. I also really love there is parking so closeby it makes it much much more easier to visit
- Chemist Warehouse Physical Store
- Verified customer
Chemist warehouse Gympie. A very UNfriendly place to shop
If I could apply minus stars I would.
Several staff at the Gympie outlet asked my wife (61) and I (66) if we needed help four times in the space of five minutes while we were in the shop to buy eye drops and Gaviscon .
I realize that this is a "style" of security checking albeit a pathetic one but when we were leaving they asked to check my wife's bag which I thought was wrong and I said so.
When we paid and left the store a ridiculous older woman ran out to get our vehicle number plate.
HOW PATHETIC is this company.
I stopped the car and went ...
Found what I was looking for with relative ease. Perfume was cheapest I found on the net and received it within 5 business days. Great comms about status of delivery. Will use again. I used my credit card and had no issues whatsoever. thank you for your prompt customer service
Was served by a child and told they didn't have the meds needed and he was disinterested. Would not go back or recommend anyone every waste your time going there.
Like Angry who posted on 25 September, after my order was confirmed and the payment taken from my Visa account, Chemist Warehouse told me in an email, that their security system had rejected my order. Absolute nonsense when they already had my money. Who is deciding, and why, that I am a 'dodgy' customer? I've asked Consumer Affairs Victoria for advice.
- Chemist Warehouse Online Store
- Verified customer
Terrible website and refund system!!
First order and last order!
I made an order online Saturday morning for the essentials (eye drops and medicine).
The website crashed once i paid for my order, I checked my emails and my order was paid for TWICE; checked my bank account and indeed 2 payments was taken out, I then emailed the info and customer support a few minutes after the order was made telling them of the error, my order was then shipped Monday so i sent another email.
Tuesday i then got an email from the customer support team with no apology... just telling me that my order ...
- Chemist Warehouse Physical Store
- Verified customer
7 day refund policy
I recently purchased a tens machine from their North Lakes store.
The sales lady influenced me to buy by telling me that there was a 7 day refund period if I didn't like it.
The machine caused some weird feelings culminating in me getting acute vertigo.
Bought on Thursday, returned on the Saturday, however they claimed no manager was in store to process the refund therefore they would keep the product and a manager would call me on Monday.
No-one called. me.
When I called back over the next few days they had decided that the product was not fau...
My fave place to shop!
Every month we always include chemist warehouse in our "to go" list because it is my only fave store to shop health and beauty products. Oftentimes, most of the products that I am looking for where out of stock but still there are other products that suits my needs and are on sale.
Skincare Qualified! - Jill from Wises Rd Maroochydore Store
Stumbled into this store to fill a script and while waiting I browsed the skincare to discover they stock LaRoche Posay. I had been to other stockists who were not able to help me with this french product but immediately Jill came up and assisted me. She was completely knowledgeable, patient and helped me get the right product for me. I wouldn't have bought that product if she hadn't of helped and I am a customer for life now. Unreal service!
Don't buy online
I recently ordered a very expensive bottle of aftershave on the chemist warehouse website. Big mistake.
This is what happened
Thank you for placing your order.
We have recently implemented a highly sophisticated online security system to ensure the security of our websites, our databases and our credit card payment systems.
Unfortunately our system has declined the credit card that was used for your recent order. We are terribly sorry about this, but due to the systems settings, this is out of our control.
As such, we have had to...
Chemist Warehouse -- Strathfield
The Pharmacists do not care about customer service. Firstly they were just chatting and laughing so have to wait over 5 minutes. Then I knocked on the service desk and one lady came to get the prescription and told me will call my name when ready. I waited for long and when my name called she brought more then two customers medicines together - just ridiculous amount of time I have to wait for nothing. No policy of first come first served.
Earlier I went to get the same medicine and wanted to take the medicine, asked for water and they have no facility to provide that while other stores like Price line do offer water to take the medicine. Just pathetic service and prices are not low as advertised. Will not go there again???
Great range, well priced
These guys are my one-stop shop. Chemists have traditionally enjoyed huge mark-ups. Chemist warehouse have simply restore the balance. I have used them exclusively for the past 12 moths and will continue to do so.
Parramatta Church St are tge worst.
Would give negative stars if could. Firstly told 10 min wait on prescription turned out closer to 30. Then given someone else's prescription in a sealed container, asked if my medicare card was inside, told should be, when they checked it wasnt, waited another 20 mins to say check your wallet you didnt hand it over. The lady I believe to be the.manager said check your bag/ wallet claiming the camera showed i didnt hand it over, when they showed it to me she persisted that from looking at the top of the image it wasnt handed over, when i explain...ed it was, she went through all sorts of excuses to say i must have left it on the counter with a big smirk. Surprisingly they then came over with my medication and the card saying i had answered to the wrong name. I reckon i didnt and when it is enclosed how can you check. Last time i go there. Always slow and now this. Going to support snall lical businesses from now on.
Sensory overload in these stores - so many TV screens all on different channels, plus a radio playing! Huge yellow pricing signs making already crowded aisles worse. I only go in there in an emergency and can't wait to get out again!
Hurstville Forest Road Branch NSW
It was not easy to navigate the store.. the isles are so narrow you can not even view the shelves properly and you certainly can not pass any one to get to the product you wish to purchase. Then I was chased out of the store onto the street by the security guard as he was not near the door when I left the store..
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Questions & Answers
Anybody successfully received their order outside of australia from this online store?
Are the perfumes original in this store as they are way too cheaper than original and also the packaging looks bit odd than original perfume packaging.! Any one has good or bad experience with perfumes ?
I have made several Guerlain purchases from CW, the packaging is new, while the online photos showed older styles. The perfumes were original and fresh, in date within 18 mths from manufacture. I couldn't comment on other brands, but their Guerlain is go to for me at their price point and delivery inc.
I ordered online 9 days ago - Chem w'house deducted my money immediately BUT why have I no word on where my order is -not being tracked - only got an auto response saying order is being processed - not a word since WHY?? John G
Now they have a "logistics" delay. Could be waiting up do ~20 days for order to be sent. What a joke.
Same here. Made an order on 17th of March, now 27th of March - haven't even received a shipping notification. I rang them on 25th and today again and was told that all the orders are sitting in the warehouse and the trucks haven't taken them to Australia Post. Was assured both Monday and today (Wednesday) that management would send an email to affected customers and offer to refund customers or provide an estimate items would be shipped. No email either day. I said to the CSA that I was told the same thing 2 days ago and no email and she said I can only tell you that management has promised to email customers today. Why are they lying?
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