Chemist2U

I have nerve damage to both of my arms and take a opioid pain medication. I had been quite sick for several days (not related) and unable to get to a pharmacy myself, so I thought I would just stay home and get it delivered. I was completely out of this medication and driving hurts my arms so I didn't blink at the increased cost of it. I was… Read more

paying for the service mostly, right? I have used Chemist2U one time previously with no issues, so I was not expecting any this time. I had a brand new eScript from my doctor with 2 supplies on it.

I submitted the order, and as expected a while later I got a new eScript token with 1 supply. Perfect. Then. I get a message from Chemist2U they are cancelling my order and delivery because my script has already been dispensed. A refund is being processed.

Trying to get hold of customer service is an actual nightmare. I was kicked out of 2 chat attempts on my mobile while in the line for a human, the only other option was email and there is no phone contact. I desperately needed to speak to someone, email was not an option so I logged in on my computer.

My medication is tightly controlled and regulated, not to mention my doctor monitors use quite responsibly. I was quite concerned that this dispensed medication had been pocketed by some unknown person and I would be trying to explain to EVERYONE that although it LOOKS like I just got 20, I actually didn't get them, and trust me bro, you know? That's quite anxiety provoking.

I called one of the two pharmacies I use regularly, just for advice on what to do in this situation, and they confirmed that yes, I had 1 supply on the new token I received after submitting the delivery order, and had been dispensed a supply today, but thankfully they were able to tell me where it had been dispensed from. You would not believe it; it was my other regular pharmacy near my work where I get scripts filled regularly.

I called the second pharmacy and spoke to their pharmacist who was just as confused. She had dispensed my medication and was waiting for Chemist2U to come and collect it for delivery. I am so lucky and grateful I already have a history and consumer relationship with the pharmacy that dispensed it.

I got dressed, drove into the city, paid for CBD parking, walked to the chemist and collected the medication paying Chemist2U pricing (which is $9 more than I would normally pay for this particular one more than double) I didn't mind that when I was paying for the service but I was really annoyed at paying it in these circumstances.

But, when I got home from all that, I finally had a response on the chat 2 mins before I sat back down at the computer to check. An hour from the time I logged into my 3rd chat attempt and had already sorted the whole thing myself.

To be fair, the customer service representative was really professional, empathetic, and helpful. Her name was [Name Removed] and if the company reads this, she is an actual credit to you.

She stated the pharmacy had advised Chemist2U the order had been dispensed somewhere else and they couldn't do it, and that's why the order was cancelled by then and refunded, but I don't believe that's true because they did dispense it and were waiting for the pickup to deliver it to me.

It just wasn't enough because I had already solved the main problem myself, and I knew a refund was being processed automatically when they cancelled my order. There was really nothing to resolve at that point and no help I needed.

I do believe the situation would have been resolved eventually by Chemist2U, had I not been able to and had the means to resolve it for myself, but I certainly wouldn't have had my pain medication tonight, and probably at least most of tomorrow being Saturday? If I even got it before Monday?

I can't post the screenshots, screen recordings and transcript of the chat I have without disclosing personal information. But I do have them.

In full transparency I advised the company I would be leaving appalling reviews everywhere I could for consumer awareness, I would really hope that some kind of process review is undertaken of the way tightly regulated medication is managed or customer support is prioritised.

This was a horribly stressful situation for me when I have been pretty unwell all week and had to rush into the city, sick, in peak hour, pay for parking and pay more than double to resolve the situation before I even had a response from customer support.

Had Wegovy previously from another company and it worked. The Chemist2U didn't work at all and they charged me $345.00 when the prescription stated $275.00. won't be using them again!

Chemist2U fast to resolve any mistakes made on their end with incentives that more than makeup for the mistake – I have used this service repeatedly. There have been mistakes on their end. However, they were rectified within hours, and I was given multiple incentives/apology for the mix-up. Mainly, the computer put my order through 3 times. I got refunded on all of them as an apology, as well as given free shipping for a few future orders. The frustrating… Read more

part was the refund wasn't processed for 3 days so it did mean I was down $150 until the refund processed. That hurt, but they took such responsibility I cooled down about it.

Other than that, they've been incredibly prompt, kept great track of my meds - my meds come from my local pharmacy that knows me anyway, so it's been really handy. Considering the volume of medications I take, even on PBS, I often get free shipping anyway - as they do free ships of 3 medications or more and/or $75 orders or more. PBS is PBS - no extra charges - same prices as I'd pay at a pharmacy, only with the bonus of free shipping! I have not experienced any surcharges on medications like others - but I am on a pension so that's probably helped a little.

I almost gave a 4 star for the computer charging incident but after time to cool off, I have realised it was an excellent response to their muck-up and they took full responsibility. While I wish the refund was processed quicker, that's not the company's fault. They fixed the issue with the computer multi-charging within hours of me reporting it, so that was also addressed quickly.

A solution in an emergency – I should have got my scripts filled earlier but time got away from me. Chemist2U was the solution. Efficient service. Easy to use.

Awesome - worry free – I ordered a script for the first time and was a little worried. The process was easy, professional and delivered perfectly. I will be back.

Scam! – I signed up for a service they said I qualified for and paid in full. After a nurse consult, I was advised I should never have been advised that I was eligible because of my stats (height & weight). They have refunded but they have taken $40 for a consult fee. This to me is a total scam! They falsely say you qualify, then take money from you to… Read more

sign you up, knowing you don't qualify, so they can take a fee to tell you you don't qualify! Beware! Just FYI and for total disclosure, this happened 2 weeks ago, I have given them a chance to respond to my direct email and also to respond to me before I posted this review, and I have been ghosted, yeah, I know, totally professional.

Appalling – What was once an impressive service is certainly not any longer!!! I paid for my prescriptions and received a receipt only to have them requesting more $$$. They do not check e-scripts thoroughly (especially if a Doctor has written a private prescription) and have now charged me double what my local pharmacy charges. I have had nothing but… Read more

problems with these people and recommend that you do not attempt phoning them as your call will be terminated. More distress than it's worth and will not be doing business with them again.

Scam service – Disappointed that I attempted four orders online through door dash and through uber eats, and each order was cancelled after being accepted and payment being deducted. Was ordering formula for an emergency for my child, and have been charged four times for no service. Advertised as 24hours and convenience, and that items were in stock. Showed store as open at both orders. Disappointed beyond words. Feels like I have been scammed.

Speedy delivery – Fast pistage and clear communication. Medications were packed with care. Thank you.

Excellent service – Quick service. Had medication in stock and was delivered in a timely manner.

Used once, life saver – Exactly what I needed, when I needed it the most

So Easy! – The process is easy & quick. Communications are clear. I am very impressed. Thank you.

Happy with everything – Easy to order, fast delivery. I would highly recommend this chemist

This is the best service – I find the site is user friendly and easy to navigate. I have had excellent speedy delivery of products that have been difficult to find in store. I would recommend its use for anyone and will continue to purchase my scripts from here.

Convenient and easy – They seek medication from various chemists to ensue you have your medication.

Efficient and good communication – It took a while to get used to online ordering vs. phone contact. Still goods arrived in good shape and promptly.

So easy and reliable – Across all medication delivery apps chemist2U is by far the best one. I Found out about this a few months ago and haven’t been to a chemist since. Great Service, the app is designed so well! delivery time is amazing, my last order I ordered items in the morning and they arrived by lunch. Give it a try, Highly recommend!

Amazing app and good service – They have an easy to navigate app, combined with an amazing service. So, I'm really happy with my experience.

Innovative solution and easy to use – Convenient and innovative concept, easy to use. Could grow further to cover wider geographies.

Great product – Excellent product with brilliant features! They help get orders right on time

Convenient and Easy to Use – The Chemist2U app is a convenient and easy-to-use way to manage your medications. You can quickly and easily refill prescriptions, set medication reminders, and track your medication usage. The app also has a helpful customer support team that is always available to answer your questions. If you are looking for a convenient and easy-to-use way to manage your medications, I highly recommend the Chemist2U app.

This is perfect! – Very good range of products, I would strongly recommend this.

Chemist2U makes life easy! – Super easy to navigate through the application and had a great experience using this. Quick delivery and great service.

Great app for pharmacy needs – Great app for pharmacy needs, easy to contact a pharmacist with any questions I need to ask quickly...

Great service! – I have used chemist 2u quite a few times now. Have always been efficient, delivers in a timely fashion and very reliable and convenient.

So convenient – Have used this service several times now and saves me having to drive while sick. Same day service is perfect.

Don’t look anywhere else! – Chemist2u are absolute LIFESAVERS! They were so quick and efficient to get my product to me and the prices were extremely reasonable considering it is a delivery service and the customer service was absolutely amazing. Would give 15 stars if I could! Great work chem2u team and will definitely use again!

Great service – What a great and convenient service. Takes away the pressure of needing to get the the pharmacy to pick up medication.