I was in desperate need of meds. My order came in less than an hour! Staff member txt and gave me options since the one I wanted wasn’t available. Great service!
FRUSTRATED AND ANNOYED
Try to fill a script for my daughter on Saturday. Process seemed to go well. Script was accepted and I just had to approve. Which I did. Payment of $41 came out of my bank. Not even 5 minutes later I got a text saying cancelled. Apparently it had to be filled by another chemist. Yet is was approved. I now have to wait for a refund. That was all the money I had. Why take the money then only for it to be cancelled minutes later. It's about the 3rd time this has been done. But it will be the last time you do it. I'm still trying to figure out why you charge $41 yet it's only $21 at other chemist's. It's a rip off.
Don’t bother - a sham.
Ordered early in the day, far before the cut off time for same day delivery. Received no communication once I’d paid, but had the website open. An hour before I was due to receive my order I message THEM to be told no one had contacted me to get my licence because of a “large volume of orders”. So stop taking orders if you’re understaffed? They then asked me confirm my email address and sent me someone else’s address. Promptly cancelled my order even though we need these meds but can’t leave the house due to COVID.
convenient but cost is transferred to patient in increase prices
I normally get an under co-pay thyroid medicine for around $20, the app promised a free first delivery but the total cost of the medicine came in at $33. This particular medicine is rarely more than $23 even at the non discount stores. While they're upfront about the cost before you accept, I knew i was paying quite a large fee for the delivery through the jacked up price.
Great backup service
Had an issue with a repeat script rang Chemist2U thinking here we go ♂️
Instead basically got straight through spoke to Terri who sorted me in two minutes
Great service very Covid handy and more importantly great customer service from the Chemist2U team
What a convenient and amazing service!
Fantastic, convenient and professional service. Easy to use. Great range of products. Friendly delivery driver. Highly recommend Chemist2U to everyone.
Tried the app and generally good usability. Script documents sent via the app without issues. Status update progressed quick (e.g. assessment by pharmacist) and received an email shortly indicating how much I need to pay and for me to approve payment.
Well, the price was not what I was expecting... it is too high. It's a bit tricky because there's a place in the app order where you indicate if you're happy with generic brands. But this doesn't really matter as it appears the pricing is based on the general PBS pricing and not what the Chemist...usually charge (e.g. they partner with my usual Chemist and could see one script priced 3x what it normally would... for example the Chemist may charge $8 but the PBS pricing is $18+). So concept is good but needs improvement on disclosing pricing. I think better to just do what the Chemist would normally charge/price, and then add a delivery fee. In that way, it's a bit more transparent, and people know they are paying for the service which is fair. As-is, probably good if one is desperate to get scripts asap and can't go out.
Made an order Chemist2U before 12:30. Order was accepted the next day at 10am. Received a text at 12:30pm that an item was unavailable and offered to be substituted. Received a call at 2:30pm regarding cold and flu tablets. It’s now 3pm. Still no order delivered and it’s been 27hours since it was replaced. My flu will be gone before the meds arrive at this rate.
Wouldn’t use the service again or recommend it to family and friends.
Great experience - like Uber for your pharmacy products!
First order on Chemist2U was a breeze. I didn’t want to go to the chemist during Covid so placed my e-script order through the app this morning and just got my product. Highly recommend!
I was very happy with the overall chemist2U experience, it has enabled me to get what I needed from the pharmacy during a difficult lockdown period.
The app was easy to navigate and the sales process was seamless. I did have to contact support to add to my order, they were pleasant and it was no trouble.
I would highly recommend and look forward to using this service in the future.
Fantastic service offering! Easy to use and saves time!
I had a great experience using Chemist2u. The app was extremely user friendly and I was easily able to upload my prescription and get my medication delivered. I was also extremely impressed with the range of over the counter medication available for purchase. Highly recommend and I would definitely use this service again.
Poor very poor service
Tried to fill a script did as site said (photo & upload) got a tex&email told you need the original from the doctor. Doctor did that while I was on the phone contacted chemist2u by email to ask if they received them and also tried to call support nobody available left my details for call back nobody responded to either message. Rang support the next day they could find the scripts so I was told they approved it anyway I can only assume off the original script I supplied when I got the email with the cost it was double the price that the local p...harmacy (not a discount pharmacy)charged. Was also told that the script the doctor emailed me would not be accepted at the local pharmacy so not true was accepted with no questions very misleading information from chemist2u. I would never recommend chemist2u to anybody I would prefer to take my chances with COVID very poor service
Great service and responds to email quickly
Chemist2u has been contacted and informed of the price difference (price from the medicine label and what was paid online was different) and was very quick to respond to email and processed the refund immediately including the delivery fee. Great service. Will recommend to families and friends.
How good is Chemist2U ? Very very good!
I had heard a lot about Chemist2U. I had already been told 2 very good stories from friends about their experience. My experience was very very good. Faultless to be frank. About 3 days ago I downloaded the App. I immediately went online and built up a wide ranging Cart. Transacted and Lo and behold it was delivered safely to my door 3 hrs later . BOOM!
I was particularly impressed by the area pharmacist Lidia. She was just checking on a couple of matters to see if there were any reasons why a different product / approach should be considered. Equally as good as if was standing in front of her.
I will definitely reuse. Quite a game changer. BTW pricing was good .
I’ve been so grateful that my doctor introduced me with home delivery medicine and it turns out so quick service. The driver was so polite and asked me to check first before he left. Thank you so much.
Questions & Answers
Hi my name is Karen Edwards, I am looking for a casual position and am wondering if I could become a delivery driver for your company?
I have my own vehicle and full driver’s licence and I am aware of the areas in Adelaide as I previously worked for RAA for 10 years. I’m am 56 years old and looking to supplement my income.
Thank you, I will send a resume if required. Karen Edwards
Get an answer from our members and Chemist2U representatives
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