Chempro Chemists

I ordered from Chempro & waited a week while other items I ordered online at the same time had already arrived from overseas. When I contacted Chempro to find out what was going on, it took them many days to get back to me, to only be told that a product was out of stock. Despite it being advertised online as available, still. I received no… Read more

notification & nor could they even be bothered to apologise. After another week of waiting I asked for a cancellation & a full refund, but a few days later they sneakily sent the package out anyway. Poor customer service, no updates, misleading stock information & underhanded tactics. They blatantly falsely advertise stock availability. I've filed a complaint with the ACCC & recommend contacting them, & your bank for a refund. I used to shop with their sister company Pharmacy Direct - I won't be back. Save yourself the stress, time & money.. buy from anywhere else!

Chempro Kallangur compounding pharmacy needs some serious customer service training. There's a reason they have so many negative google reviews bringing their average down .. Withholding script tokens over their own errors, the rudeness and attitude, just avoid them completely.

Chemists own ear wax removal drops purchased from Chempro actually blocked my ear even worse. Ear Clear brand would bubble in my ear as it broke the wax up and clear my ear. Won't be buying anything from Chempro ever again, poor service and inferior product.

I placed an online order on 4 March 2026 for items listed as “In Stock.” Two days later, I was advised that the items were actually out of stock and was told they would be restocked and dispatched within 7 days. When I followed up near the end of… Read more

that timeframe, I received only a generic response repeating the same information, effectively extending the delay to 14 days without any meaningful explanation or proactive communication. My second enquiry then took a further 5 days to receive a response.

This level of service is unacceptable, particularly given that these are medical items, not discretionary purchases. Stock availability for essential products should be managed far more carefully, and customers should not be left chasing updates after being given inaccurate timeframes.

Overall, this was handled in an unprofessional and irresponsible manner. I would not recommend this store, and anyone considering ordering from them should confirm stock availability in advance.

I went today to have my Covid19 boost at Chempro Mt Gravatt Plaza. Staff was polite and professional, I waited a few mins after filing in the form and a young girl called my name letting me know they're ready for me. In the clinic room, the girl… Read more

confirmed my details while preparing the shot and then she just gave me the needle. She didn't put on gloves, didn't wipe the spot, just collected the things in a couple of secs after that and took off! I was so shocked I didn't say anything and I'm bad at confronting people. I should have though. Very unprofessional and bad hygiene.

I wanted Vicks roll on but although the site said it was in stock I was directed to a Deamazin product .it did not work in the container, was out of date and overpriced by about $7 compared to other chemists. This is the second and last time I will ever go there. Luckily I got .y refund without a y argument.

I purchased something that never said it was out of stock. I followed up a week later after no updates on the order, two days later I get an automatic email saying it’s out of stock and to make a decision, another two days and I’m still waiting for ANY form of response. And not to mention they emailed me with the incorrect name that’s not even on my order. Do NOT purchase ANYTHING through this company.

Puchased a medivape+ ultra on Friday evening, delivered Wednesday the following week. Best price I could find and very easy process from start to finish. Highly recommend Chempro online chemist Show reply

⚠️BEWARE!!! Lovely people, great service but absolute thieves with their pricing, don’t go to any chempro, all are the same. regular pricing was $40.85 more than chemist warehouse!!! I complained and ended up with a $44+ refund. This is the second time I have been so badly ripped off by a chempro pharmacy and second time I have fought for a sizable refund . Don’t go there!!!!!!!

Excellent customer service and they price beat their competitor without giving grief! Such a pleasure dealing with great merchants. Will be moving all my future purchase to Chempro! Their competitior (Discount Chemist) just lost a repeat customer. Show reply

Ordered then 3 days later get email to say item out of stock. My usual supplier the order to delivery is 3 days, so 3 days to advise out of stock after showing as in stock on their website is not only comical, but incompetence. It was my first and now my last order with this shambles of a company.

Always have wonderful staff, customer service next to none, nothing is a problem and we wouldn't think of going elsewhere as staff treat us like family. Jennelle Hartmann. Show reply

The Chempro store at Ashmore has good prices but what's the point if they lose your scripts. I've been using them since Nov 2023, I went to place an order in Feb 2025 and was told by a staff member the number of scripts I had in store so I placed an order. After no response I rang and emailed back several times, eventually getting to the bottom of… Read more

it. They had new staff members and admitted poor communication but one of the new staff members has misplaced or lost my scripts and they are trying to cover it up rather than just admitting it. For someone with health issues who relies on this medication, this is a big deal. I also emailed the Chempro head office and they didn't even bother to return my email. They've just lost my business.

Chempro prioritise profit over customer choice – I feel really disappointed after my experience at Chempro today. While it’s not my usual pharmacy due to their higher prices, I went out of convenience as my husband had surgery yesterday and I needed the closest option. I put in four prescriptions, only to find that the pharmacist automatically dispensed generic brands instead of the brands… Read more

listed on the scripts—without asking me first. I find it completely unacceptable that staff would assume I want a generic medication rather than giving me the choice to stick with the prescribed brand.

Given that pharmacies often make more profit on generics, this feels like a case of prioritising profits over customer choice. Surely any change to medication requires the permission of the person taking it, rather than pharmacy staff making that decision on our behalf?

I would appreciate some clarity on why this happened, as it doesn’t seem like ethical practice.

Better Than All the Rest – I would like to say a few words about our local pharmacy, Chempro at Peachy Road, Ormeau, Gold Coast. The service here is absolutely top notch. They also do vaccinations. Sell gifts and the odds and ends that we all buy. Pharmacist James, the owner of the business is top notch and always has time to help if customers need information or… Read more ·  4

recommendations. Andrea is also a pharmacist so if you need help with female issues and prefer to speak to a female she is available for a confidential chat. The ladies here are always helpful and they price match if another pharmacy is cheaper. They know their stuff too. Very obliging and always greet with a smile which is good especially if you are feeling off. Definitely this is like the old days as far as customer service goes. Simply the Best!

Poor delivery service – Text received yesterday from Chempro advising the package from them I was waiting for would be delivered by 4pm yesterday. Further message receivedd advising 'no one was home so left parcel at local post office'... No one attempted to deliver the parcel yesterday at all as I was home all day and I did not receive the parcel I had paid postage… Read more

for. Phoned Chempro wishing to advise them the delivery service they use is not delivering to the home address as I was led to believe it would be. I attempted to make a formal complaint regarding inaccuracies around the delivery service. I contacted ChemPro via their live chat service, spoke to a female who advised her name was Mary. As I was explaining the situation I am not happy with she became very defensive and either deliberately or not, refused to understand my complaint. I asked to speak to her senior and was advised by Mary the superivsor was 'at lunch', the time wass 1510hrs approximately. Initially Mary had been very helpful but did not understand my issue and the more I attempted to explain to her she seemed to misunderstand further. The delivery service ChemPro used yesterday was allegedly dishonest regarding the delivery of the package. ChemPro looks like you have several clients who are unhappy with parts of your service and instead of staff attempting to shift the blame to the Post office and blaming them for poor service, why don't you listen to your clients and attempt to resolve isues instead of using staff who are obviously not familiar with conflict resolution stratagies to deal with these issues of complaints.

Chempro withholds prescriptions – Redcliffe chempro chemist told me they are too busy to fill my candor prescription saying, we don’t have enough staff to fill “these kind of orders”. This chemist looks down their nose at candor orders. Every time without doubt there will be a problem with my order and I’m fed up with them treating me like I’m some sort of pot head.

Excellent customer service – I would like to tell you what a wonderful employee you have in Maria at the store in the Q shopping centre on the Gold Coast. She went out of her way to help me find an eye crayon that I was looking for. It was not in stock in her store but she found where I could find it at another Chempro Chemist. She is just a lovely person, so friendly and… Read more

helpful. One of the nicest experiences that I have had in a long time. Thank you Maria, Chempro are lucky to have someone as lovely as you

Disgusting – Over priced and rude. The pharmacist at Annerly is the most condescending and rudest person I have ever had the displeasure of dealing with. Contacted another Chempro for assistance, they were extremely polite and helped, they called me back and said she was even rude to them! Seems that they can do whatever they want. Avoid at all cost.

Flawless – Cannot Fault the Service and Professionalism of Craig and The Team here. Genuine interest in Customers and Nothing is too much trouble. Thank You Everyone

Debit transactions – Was quoted $6.99 for pain meds. Charged $7.00. Only a cent but if done on all transactions, a little earner. It is actually not allowed by the visa debit rules.

Never go, only ggod things hannah daniel and maybe aircon – I was told to not come bavk after the owner heard me say i lwft a 1 star review from being denied my mental health medication the week before. Who knows why i bothered the last time

Happy 1st Purchase – I have to admit i had second thoughts of buying from them after seeing the negative reviews but i decided to give it a go getting my usual hair product at more than 30% savings compared to Chemist Warehouse. Placed my order on a Saturday and received the product 8 days later. Item received as described, timely delivery with free shipping! My first purchase experience is simply pleasant!