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Reviews

Review distribution

5 star
154
4 star
6
3 star
0
2 star
3
1 star
19

Excellent Service and back up support

published

We arranged our move from Canberra to Perth with Chess Moving. The office staff provided us with expert advice. The removalists turned up on time to pack all our belongings from our 4 bedroom town house. They were efficient and very professional and nothing was too much trouble during what can be a very stressful time.


DC

DCPerth, WA

  • 2 reviews
  • 2 likes

Fantastic, efficient and pleasant

published

We moved a 3 bedroom house to a local unit about 10 minutes away. Love the service, the company and staff. From the moment we got a quote to when the movers arrived and left everything was done efficiently, quickly and with respect. Everything was wrapped beautifully, the movers were polite, helpful and made great suggestions. They did everything with thought, were well planned, loaded everything carefully. I just can't say enough. Thanks Jess, Drew and Rory, full marks for customer service. I know who I will be using again.

Great service and support

published

We moved a 4 bed house over a short distance in Adelaide. The removalists took to the job straight away with little instruction required. We moved to a 2 storey house but the 2 guys made it look easy as they swiftly moved beds and other large furniture around our new home. Great communication from the team in the office (Sonia) and from the guys on the day. Would engage again. Thank you Chess!

Review collected in partnership with Chess Moving

Carmel Martin

Carmel MartinSouth East Queensland, QLD

Professionalism at its best

published

Chess services were pick up and storage, disposal of some unwanted items, reinstall to new site 15 months later.

published

Move was from single level town house to 4th floor apartment and was generally related to heavy and awkward household items. It involved 3 stages - uplift Canberra, container secure storage with 3 monthly payments and download to a 4th floor apartment in an area with problematic parking. Items were stored foe about 15 months and were all delivered with no damage, and with no damage to the townhouse and apartment. They turned up on time with enough blokes to do the job in a relatively short time with no disruption to neighbours or ourselves.


Bob

Bob

  • 2 reviews

Removals service

published

We had a 2 bed town house near Queanbeyan NSW and moved to 3 bed house in rural NSW, about an hour away.

The service and information we received was really good.

The communication was really professional.

The pick up time and delivery of our items was perfect, and the guys on the 2 trucks were brilliant, completing the move in record time safely and very helpful.

Recommended company to use.


MarkN

MarkNEyre Peninsula, SA

A tough job well done

published

We moved a 4 bedroom house and a shed from Adelaide to Port Lincoln. Whilst they couldnt get all the large pot plants and some shed pieces in the truck first time, they came the next week. The access to unload to the shed was tough but it all got put in place with no damage. This included some pretty heavy benches and pieces of machinery. None of the house stuff was damaged either. The guys did a great job.

Review collected in partnership with Chess Moving


zero customer feedback

published

Household move from Germany back home to Australia.

Zero communication from Chess agent. Had to constantly chase for answers and status of import. Delivery truck turned up to the wrong address on the day of goods delivery. Had to involve management in the process after agent could/would not communicate status of delivery. Before management involved in process, not one email answered or call returned, after management involvement, started receiving answers.

Returned phonecall or email isn't difficult!

GaW

GaWKambah 2902, ACT

Professional moving experience

published

In moving house (with a lot of contents), I found Chess Moving, Canberra, to be professional, friendly and on-time. I've had a lot of experience with removalists (working overseas a lot) and I reckon this was as good an experience as any. Unlike other removalists, Chess provided adequate manpower: five to start and seven by the end, and called in an extra truck, which is impressive and meant the job got done fast. The team were very careful with the furniture. They were clearly happy working with each other, which really helps. I'd thoroughly recommend this company.

Chess are Great !

published

We have moved previously with Chess and again recently. From the quoting stage to the final move, Chess are fully reliable, courteous and interested in their clients. We have used other removalists on various occasions but always with disappointment. Thanks Chess for another relaxing experience moving house ! Roland & Anthea, Atwell, Western Australia


JERRA

JERRA

  • 3 reviews

The best movers we have ever had in Australia

published

Senior Traveller

Senior TravellerSouth East Queensland, QLD

  • 2 reviews

Helpful & friendly team that treat you like a person !!

published

Linda

LindaPerth, WA

  • 4 reviews
  • 1 like

A great job and a terrific bunch of people

published

Thanks to Tim, Danielle, Peter and all the crew at CHESS for making our office move seamless. From the quotation process right through to the move, the staff were friendly and professional. There was no damage to items and the guys completed the job with a smile. The personalised service we received was very much appreciated. We would thoroughly recommend CHESS for your moving requirements.

1 comment
Chess Moving
Paul L.Chess Moving

We were very pleased with the service- could not have been more helpful

published

We have a Large house and large furniture
Move was only over a short distance
Times were good
The service was very friendly, and the gentlemen could not have been more obliging and helpful we were very pleased with the great service
Thank you very much

1 comment
Chess Moving
Paul L.Chess Moving

Review collected in partnership with Chess Moving

Chess made a stress move less stressful

published

We recently relocated from London to Melbourne. Once our container cleared custom, Chess Melbourne delivered our container for us. Steve, Simon and joe from Chess were great. The unloaded all our boxes, put all our furnitures together. Took away all rubbish. Excellent communication from their office too.

Would definitely use Chess again when we move next time.

Nifty Bulldog

Nifty BulldogGreater Melbourne (Inner), VIC

Attentive and personal service

published

We recently moved the contents of our 3 bedroom home from Canberra to Melbourne. Chess Removals were friendly, punctual, and extremely attentive to our needs. Most importantly they delivered everything in excellent condition! Highly recommended.

1 comment
Chess Moving
Paul L.Chess Moving

katelyn m.

katelyn m.Launceston, TAS

  • 2 reviews

Blackmailed.

published

Excellent an excellent move made by Chess

published

Very professional

published

Chess moving made my move from Perth W.A. to Melbourne Victoria so easy and stress free. They are very professional in the way they handle everything, from the first phone conversation to the delivery of my goods, all staff were friendly, professional and willing to help in any way they could. My goods arrived safe and on time. I would definitely recommend them and would not hesitate to use them again.
A special thank you to Natalie in the Perth office, she was brilliant.
Cheers Derek


Hugh Batters

Hugh BattersGreater Melbourne (Inner), VIC

First rate - as always

published

We moved a container load of stuff from Melbourne to Port Douglas (2700km) and it went off without a hitch at a cost that was lower than expected. All was delivered on time, communication was excellent throughout the process and the moving men at both ends were extremely efficient, friendly and helpful.This is the 6th time we have used Chess over the years in both home and office moves and I cannot recommend them highly enough.

1 comment
Chess Moving
Paul L.Chess Moving

Page 1 of 10

Questions & Answers

sisco

siscoasked

TAS, Launceston

Can you pay half cost of removal when furniture is picked up an the rest upon delivery?

1 answer
Chess Moving
Paul L.Chess Moving

Hello Sisco

We will need specific details of you move before we can respond

Regards
Chess Moving Australia


cat1957

cat1957asked

Why dont chess removal except responsible when they damage goods and even brake them? my vacuum is so damaged it dosent work to power

1 answer
Chess Moving
Paul L.Chess Moving

Hello car1957

To answer your question we do require more information. When we offer a service in our quote for insurance cover as an option and if you select not to take this option it is sometimes very difficult to process your claim. As in every insurance policy there is always an excess to pay and in small claims such as vacuums this excess usually $500.00 may come into play. Transporting personal effects and household items to a new location is complex process especially if your items are transported interstate or overseas as there are third parties who handle shipping containers, such as the rail for interstate and shipping lines for overseas so there is a period where your goods our out of any removal companies control this is just the way goods are transported in the modern era for efficiency, time and pricing. If you could please send your name, reference number and where you moved from to review@chessmoving.com.au we can look into the matter for you.

Regards paul


Trace

Traceasked

Would like to know how much it would cost for 10 large boxes to purchase?

3 answers
Chess Moving
Paul L.Chess Moving

Where are you located in Australia ?

Chess Moving
Paul L.Chess Moving

If you could explain further please. We would like to understand the basis for your remarks and we pride ourselves and service and transparency. Please contact me at paullm@chessmoving.com.au so we can communicate further on this please.

Regards Paul

Chess Moving
Paul L.Chess Moving

We have not heard from you further on this matter and would like some further information so we can investigate please. Please send your information to review@chessmoving.com.au.

This is important to us so please send the details of your complaint


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