- Verified customer
Excellent Company & Professional
CHU are experienced in Strata Insurance, they are professional in their field and all the staff are happy to assist you with any claims or queries that you may have.
They educate their clients in all Insurance matters on a regular basis.
Its nice to know that they are supportive, its always appreciated.
- Verified customer
Friendly team, offering prompt service, at a competitive price
I have been dealing with residential strata insurance for more that 5 years. In that time I have regularly source competitive quotes from other insurers. The friendly CHU team provides prompt quotations with competitive prices. When it comes to claims, the same friendly service and prompt action has always resulted in claims being settled quickly to the satisfaction the property owner.
Terrible claim service-advised to hire leak detector specialist instead of CHU assessors identifying
We have no option but to be with the insurance that the Ross Hunt run body corporate takes out. Unfortunately, it's CHU Insurance.
There was a water leak. CHU Insurance said - No assessor will be sent out as it's not a large insurance claim. We were told to get our own plumber by Ross Hunt . When I complained Ross Hunt sent out their own workmen who told us t to hire our own leak detector specialist (leak detector specialists charge $400 a hour) . We were told that we had to find the leak , fix it and then submit the bill , then CHU insuran...ce will decide whether it is covered . I was worried that if I hired a leak detector specialists and the fault was not covered , I would have to pay the exorbitant costs of hiring a leak detector specialist. In comparison at another non strata property which was insured with AAMI, not only did AAMI cut a hole in the ceiling and find the leak , they repaired the leak and the ceiling. On other occasions, whenever there are leaks in the roof ,AAMI have sent roofers and if it's a cracked tile , the roofer has repaired it while he has been up there (at no cost) and AAMI have painted the ceiling (at no cost). With AAMI , we have not had to find our own leaks and pay leak detector specialist. We even had leaking chimneys ( we had to pay for the chimney repair) but AAMI identified where the fault was. So you might ask why the body corporate is with CHU Insurance which is brokered by BJS? Here is Ross Hunt's answer to another person's google review complaint about their choice of insurance. "'Any monies received by Ross-Hunt Real Estate are strictly in accordance with our management agreement. The wife of John Ross, the owner of Ross-Hunt Real Estate, is indeed a shareholder in BJS. This enables Ross-Hunt to exact the best rates for clients and offer a seamless service. Nothing to hide here. Aspersions to the contrary are bordering on the libellous"
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Questions & Answers
Our Owners Corp has a bit of a cash flow problem. Is it possible to make quarterly payments?
I would like to know who can answer the questions I put to Terry Topping 2 weeks ago regarding policy number HU0013933. BCS Cairns refuses to explain so I have to ask you. Chris Jones
Hi Chris, Terry is on leave at the moment so apologies for not getting back to you. Could you please call me directly on 07 3135 7913 and I will personally assist you. Lindsay, CHU Underwriting Manager.
Hi Lindsay, I hope you can communicate with me by email. I am a laryngetomee and speech is difficult and tiring for me. It can be hard to understand me. I can forward to you the email I sent Terry if you wish
Hi Chris, thats fine, pls send through. Thanks. Lindsay
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