worst experience ever. Total ripoff. pathetic service & technician!
We bought a house with chubb back to base alarm. it seems our battery was flat. so we called chubb to replace it. Costed us over $200 and took 5min to do, even though it was a 30min consult. 2 days later the alarm went off when we didnt even activate alarm and kept turning itself on. chubb said we would have to pay call out fee again. what the heck after they stuffed it up. plus extra $$$ for time. called to complain and never retuned my call. DO NOT USE THEM!!!!!
The worst product! Highway robbery!
I recently had a system installed and on the first night I was contacted by the monitoring system stating that there had been a break in. I rushed to the house and with police attendance found out that there was a false alarm. I was told as it is after hours it would cost me $350 per hour to have a technician come out or I would need to wait till the next business day which was two days away. When I called to cancel I was told that I would have to pay a cancelation fee as they would need to see a pattern of false alarms. Even after advising th...e Chubb staff member the stress a false alarm was causing me and how I couldn’t afford to leave my job and rush to the property and how important my safety was, I was still informed that I would need to pay a cancelation fee. Do not waste your money or your time.
Extremely Poor Customer Service
Having been very satisfied with a previous alarm system from Chubb we upgraded our system with them-big mistake! We were quoted for a replacement unit plus additional costs if sensors needed replacing Our sensors worked fine so were not replaced and we received a receipt for the cost of the unit only However we were charged the full amount on 9 Oct - being over charged $1440!
12 October: told the refund would take 5 days to process but I had to email to ask for a refund . really ?
20 Oct: told our email had been received but Head Office ha...
Horrible experience do not use this company
I contacted Chubb after I had an attempted burglary at my house. I told Chubb it was an emergency and that I needed an alarm and cameras!! They stuffed me around for more than 3 weeks. I then cancelled and the very next day I had an alarm installed with Citiguard!!!
Very happy with Chubb and impressed their service for more than 20+ years.
It appears people are just using this service just to complain. The great thing is are still operating during the Covid-19 period, their technicians are always honest and reliable. Yes their service rates are pretty average compare to cheaper providers, but you get what you pay for, and that is quality first. All their staff are based in Australia supporting local community. Thank you Chubb.
Not impressed with current lack of service
After over 20 years as a satisfied customer with Chubb received a message to inform us we were no longer being monitored without giving a reason. Several phone calls and still no reason but advised a refund due for period already paid for and assured still being monitored. Having not received a further account and not willing to be given inaccurate information by phone I submitted form as advised on website, so far no response!!!
After having an account with Chubb for many years I decided to cancel the account. I was convinced to put the account on hold. It was confirmed in writing that I would not be charged, yet they continued to charge my direct debit. I have been on the phone to them a number of times. I have asked for it to be cancelled and they all assure me it will be cancelled and the incorrect charges refunded, but they keep charging my account. I'm really not sure what to do. The customer service is terrible. I'm not sure if they are being deliberately dishonest, or if they themselves don't know how to cancel the direct debit and refund my money.
Avoid Chubb. Not a good company at all.
Since changing to the NBN we needed to go wireless with the Alarm phone connection . The NBN was installed in Feb. Contacted them to get wireless connection installed for alarm. Alarm was not being monitored, if alarm was activated. Kept calling, no one ever called me back. Went with another alarm company, it only took 3 days for wireless connection to be installed.
Avoid Chubb Security Alarm at all cost!
My previous alarm system was sold to Chubb. They then discontinued the equipment and I had to purchase an entire new system to the tune of $3000 for equipment and then $49.95 per month back to base monitoring package which included access to an App to allow you to monitor and control your alarm remotely. It was never explained that the App was owned by a 3rd party and if you discontinue your back to base you would have an ongoing cost of $20 per month ($240 per year) for the privilege of accessing your alarm remotely despite having paid over ...$3000 already for an alarm. Add to this if you change your wireless router - which being forced onto the NBN we all have to, you then have to pay a technician to come out for the cost of $150.00 to recode the alarm into the new router. Unlike every other appliance in your house where you simply connect to the new router for now cost. Just ridiculous!!! There are plenty of cheaper versions of camera monitoring in the market I wouldn't waste my money on Chubb.
Warning: horrible! Horrible! Horrible!
We been with Chubb home security 20yrs (NSW) and had NO PROBLEM! Out of loyalty, we continued with Chubb business in QLD for few premises! From day one until contract expired it has been a nightmare! can't get billing ABN/Company/Address right (but able to get legal letter for debt posted to right address, no invoices but only statement for outstanding etc... CAVEAT! Perhaps sales reps (Failed) are different to customer service (A+++).
Customer Service Isn’t Customer Service
We’ve used Chubb for many years and noted a steady decline in service. Recently I needed some improvements and contacted the company to arrange this. A couple of weeks later I got a call indicating that they had lost my original info so we went through it again. Then we arranged a time for the technician to come.
1. I took the morning off work. He didn’t come.
2. So we arranged another time and I took a second morning off work. This time he came but he didn’t bring the equipment I had ordered and didn’t have details so as to know how to fix i...
Wont give me my refund
Had Chubb monitored alarm for a number of years and had to upgrade the comms for NBN. That was when the issues started.
The only offer Chubb had was a 3 year all upfront payment option. We had been paying month to month for over 14 years.
Despite being told my alarm was compatible with the mobile comms unit, it would not work. Was then told I had to upgrade the whole unit and the office (sales) people don't know what they are talking about (to quote the local installer manager). A few days after initial attempt to get the comms unit worki...
Violate of our privacy
This company has bought our details from another security company and kept calling you, you friends millions of times and said your alarms had problems while you never consented to use their service. When you told them to stop, they never stopped. They then sent you a big invoice. This company is insane! I will report it to Privacy Commissioner. They killed your valuable time, life and health!
I am currently requiring a service call and have been on hold for 61mins. I unfortunately need a technician so have no choice! I had a service person come out to quote a job 6 weeks ago and still have no communication from them regarding the quote. Rubbish service. We have 4 businesses with this company. I will certainly be changing companies in coming weeks.
Home Security hardware is awful. DO NOT go there
Motion sensors do not work at all. You literally have to dance right in front of them ( in terms of distance and positioned squarely in front of it) to have any chance of activating them. Despite that most times there is still no sign of life. Don't go for this, look at something else.
I’ve been with Chubb for 3 years, since I bought my business.
I’ve paid all the invoices they've sent me in that time.
Today someone from Chubb calls me and says I’m 3 years behind in payments. This turned out to be because Chubb had entered my bank details incorrectly, 3 years ago, and since then had been trying to direct debit the wrong account.
At no stage in that 3 years has anyone rung me, or emailed me or written to me to check my bank details!
Now I have a huge bill, 3 years worth! And frankly I’m pretty annoyed.
Home Security Service
Chubb security are absolutely hopeless, we cancelled the home security and advised that we would receive a refund on the balance of the annual fees.
3 months, 10+ calls, 10+ emails and numerous broken promises, still no refund, still chasing. Would you trust this company with your home or business security?
Don’t do it
Worst service I have every received. It has been nothing but issues and problems with Chubb. You do the right thing, call them and ask questions to which they make promises like “oh you can do that yourself on Alarm.com” go to try it, doesn’t work, call back “oh we need to send a technician which is a $150 service call you can’t do that yourself” they want nothing but your money and give you no service. I asked what about the person who said I could do it myself “oh we don’t have a record of that call”
When we first set up the system they set...
Chubb came 4 weeks ago charge $99 to do a 5 minute inspection to replace the alarm system he said you will have a quote in a couple of days,ha 2 phone calls 2 emails and no reply they got there $99 and could not care less about any thing else
Absolutely worse service (or lack thereof) I have ever, ever received!
We are an Adelaide community radio station who unfortunately rely on CHUBB. I've had emails ignored (then told they had been replied to but their computer system had "crashed"). I've lost count of the number of times I've attempted to have our contact order changed & still the incorrect person is being contacted.
I don't know if it's lack of training or simply incompetence, but this is possibly the worst service (or lack thereof) I have ever, ever received.
Questions & Answers
Chubb Home security system: has anyone installed a Chubb Home security alarm, I received a quote for approx. $1700 & just wondering whether they are good or is the Bosch 880 better?
I tried to get a quotation from Chubb twice and was told a consultant would be in contact with me. I even tried posting on this site but obviously their customer service team do not check this page. I was patient enough to wait two weeks.
I then contacted ADT who quoted my alarm requirements at a great price. I spent $1300.00. Their mobile app is fantastic. I can see what windows and doors are open or closed. I can turn on lamps when we are out if it's dark so it looks like someone is home. After sales is terrific. I have now added 5 CCT cameras outside which can be viewed on an app. I like to get value for my money and quality hence why I have taken the time to answer your question. I guess you were lucky to get a quote. I believe if there is no service at the start of my experience after two calls and an email on this site, what would their after service be like? Maybe I was just unlucky!!
Thanks Shane, that's great to know. I might give ADT a call tomorrow. I'm not sure if the back to base is worth it.
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