Chubb

Useless. Had a $77 battery replaced which took the technician less than 20 mins and received an invoice for $412.62. We were not advised of minimum call out charge of $298.00. Wrote to and contacted Chubb multiple times to raise a dispute and advised it would be taken care of. No way,. Only thing Chubb does well is send out threatening demands to… Read more

pay their over inflated charges. We have been loyal for a very long time but we will find an alternative rather than deal with this level of incompetance.

Avoid. Worst lack of service ever. Old technology. Rip off

Terrible, STAY AWAY from these guys! – We were loyal customers to Chubb for 5 years. Unfortunately we had to move out of our family home to a rental interstate. We couldn't take all of our possessions at the time so we used the garage for short term storage until we found a solution. We planned to rent the house to tenants so we decided to reconfigure our alarm system so that it was… Read more

only running in the garage. After that, the system would be decommissioned as planned and discussed with Chubb.

A Chubb tech came to re configure the system and told us that we were paying too much and should request a lower rate. We contacted Chubb and they were able to do a slightly lower rate but told us that we would need a new set of paper work that would reflect the price. They told us not to worry about anything else on the paperwork because nothing else would change, just the price.

Later on we were able to move our possessions out of the garage and tried to cancel the account with Chubb. They told us that we had actually agreed to 2 years on the contract and we now have to pay them for a full 2 years of monitoring. They have since been harassing us for the money and I have now received my final notice. I have sent them multiple emails since cancelling the account, explaining all of the past events, which they have not replied to. I even spoke to someone on the phone and forwarded them one of the emails which they confirmed they received while on the phone. Still no reply.

Chubb have demonstrated a highly unethical work practice. They knew our situation and that we would eventually be forced to decommission our system and cancel our account. They have conned us into an unfair deal that we did not ask for. We have 3 young kids, and with cost of living increases, we are struggling to pay our everyday bills as it is. Chubb don't seem to care about this either.

Extremely Poor – One of the worst Australian companies both with monitoring and technical support especially due to NBN upgrade. They do not have a direct complaints process. Lies and excuses. Extremely unprofessional. Avoid at all cost.

Useless – *Update* 7.2.2022 Have just had a Second and FInal Reminder for an Invoice that was paid in June 2021. Rang Accounts number and was told that the remittance had been received but not allocated. This is way we flicked them 3 months ago. Don't waste your money or time with this Security company. Constantly sending reminders for invoices already… Read more

paid, and I mean paid months prior. This morning I have had the 3rd email demanding payment of an invoice that was paid in March 2021, and one that isn't due till the end of this month. I have sent the remittance 3 times for the March invoice and called twice. Both times I have been assured the matter will be resolved only to receive another email a couple of weeks later demanding payment for the same invoice. Serious communication issues and lack of staff training means we are terminating our monitoring with Chubb and taking our Business elsewhere.

Chubb Monitoring is terrible – Everytime my fire alarm activates (and I reset it) - Chubb keeps calling me to reset it ! How many times do I have to tell Chubb this is an ongoing issue and what do they do about? Stuff All !!!

Poor Service and Equipment at Every Level – We purchased a home with a Chubb Alarm system installed by previous owner 18mths. 2GIG was the installed brand. Constant issues from the day we moved in. Not supported by the manufacturer (or it would seem Chubb) any more. Unable to get spare parts. Repeated sensor failures. Trying to get any service or ownership of issues is worse than dealing… Read more

with a big bank- far worse. I dont think we ever managed to speak to the same person twice at Chubb. No follow up and importantly the product doesnt work. We ripped it out and installed a BOSCH 6000 with a reputable local install and monitoring company where I can actually speak to the boss not disinterested people in a call centre. Disgraceful that a company can sell a system that they cant effectively support within a couple years of purchase. We even had to call several times to ask them to disconnect- nil attempts at service recovery. It was low grade junk sold as a premium service. Delighted to be rid of this company and the crap they sell. This is my experience with Chubb on a corporate level also. A multi national conglomerate with care factor of zero.

worst experience ever. Total ripoff. pathetic service & technician! – We bought a house with chubb back to base alarm. it seems our battery was flat. so we called chubb to replace it. Costed us over $200 and took 5min to do, even though it was a 30min consult. 2 days later the alarm went off when we didnt even activate alarm and kept turning itself on. chubb said we would have to pay call out fee again. what the… Read more

heck after they stuffed it up. plus extra $$$ for time. called to complain and never retuned my call. DO NOT USE THEM!!!!!

The worst product! Highway robbery! – I recently had a system installed and on the first night I was contacted by the monitoring system stating that there had been a break in. I rushed to the house and with police attendance found out that there was a false alarm. I was told as it is after hours it would cost me $350 per hour to have a technician come out or I would need to wait till… Read more

the next business day which was two days away. When I called to cancel I was told that I would have to pay a cancelation fee as they would need to see a pattern of false alarms. Even after advising the Chubb staff member the stress a false alarm was causing me and how I couldn’t afford to leave my job and rush to the property and how important my safety was, I was still informed that I would need to pay a cancelation fee. Do not waste your money or your time.

Extremely Poor Customer Service – Having been very satisfied with a previous alarm system from Chubb we upgraded our system with them-big mistake! We were quoted for a replacement unit plus additional costs if sensors needed replacing Our sensors worked fine so were not replaced and we received a receipt for the cost of the unit only However we were charged the full amount on 9… Read more

Oct - being over charged $1440! 12 October: told the refund would take 5 days to process but I had to email to ask for a refund . really ? 20 Oct: told our email had been received but Head Office hadn’t processed the refund but someone could follow this up for us ! 23 Oct: told our 2nd email had been received and a refund had been made on the 12 Oct. After checking with our bank then speaking to Accounts told a refund hadn’t been made but no one available to authorise this and it would be prioritised for Monday . seriously ??? 3rd email sent These people do not know what they are doing they don’t ring back/reply to emails and try to fob you off. We’ve raised a dispute through our bank ! We won’t be using Chubb again that’s for sure

Horrible experience do not use this company – I contacted Chubb after I had an attempted burglary at my house. I told Chubb it was an emergency and that I needed an alarm and cameras!! They stuffed me around for more than 3 weeks. I then cancelled and the very next day I had an alarm installed with Citiguard!!!

Very happy with Chubb and impressed their service for more than 20+ years – It appears people are just using this service just to complain. The great thing is are still operating during the Covid-19 period, their technicians are always honest and reliable. Yes their service rates are pretty average compare to cheaper providers, but you get what you pay for, and that is quality first. All their staff are based in Australia supporting local community. Thank you Chubb.

Terrible! – After having an account with Chubb for many years I decided to cancel the account. I was convinced to put the account on hold. It was confirmed in writing that I would not be charged, yet they continued to charge my direct debit. I have been on the phone to them a number of times. I have asked for it to be cancelled and they all assure me it will… Read more

be cancelled and the incorrect charges refunded, but they keep charging my account. I'm really not sure what to do. The customer service is terrible. I'm not sure if they are being deliberately dishonest, or if they themselves don't know how to cancel the direct debit and refund my money.

Avoid Chubb. Not a good company at all – Since changing to the NBN we needed to go wireless with the Alarm phone connection . The NBN was installed in Feb. Contacted them to get wireless connection installed for alarm. Alarm was not being monitored, if alarm was activated. Kept calling, no one ever called me back. Went with another alarm company, it only took 3 days for wireless connection to be installed.

Avoid Chubb Security Alarm at all cost! – My previous alarm system was sold to Chubb. They then discontinued the equipment and I had to purchase an entire new system to the tune of $3000 for equipment and then $49.95 per month back to base monitoring package which included access to an App to allow you to monitor and control your alarm remotely. It was never explained that the App was… Read more

owned by a 3rd party and if you discontinue your back to base you would have an ongoing cost of $20 per month ($240 per year) for the privilege of accessing your alarm remotely despite having paid over $3000 already for an alarm. Add to this if you change your wireless router - which being forced onto the NBN we all have to, you then have to pay a technician to come out for the cost of $150.00 to recode the alarm into the new router. Unlike every other appliance in your house where you simply connect to the new router for now cost. Just ridiculous!!! There are plenty of cheaper versions of camera monitoring in the market I wouldn't waste my money on Chubb.

Warning: horrible! Horrible! Horrible! – We been with Chubb home security 20yrs (NSW) and had NO PROBLEM! Out of loyalty, we continued with Chubb business in QLD for few premises! From day one until contract expired it has been a nightmare! can't get billing ABN/Company/Address right (but able to get legal letter for debt posted to right address, no invoices but only statement for outstanding etc... CAVEAT! Perhaps sales reps (Failed) are different to customer service (A+++).

Customer Service Isn’t Customer Service – We’ve used Chubb for many years and noted a steady decline in service. Recently I needed some improvements and contacted the company to arrange this. A couple of weeks later I got a call indicating that they had lost my original info so we went through it again. Then we arranged a time for the technician to come. 1. I took the morning off work.… Read more

He didn’t come. 2. So we arranged another time and I took a second morning off work. This time he came but he didn’t bring the equipment I had ordered and didn’t have details so as to know how to fix it. 3. I took a third morning off and this time the technician was given the wrong equipment from the supplier. So a week ago I contacted customer service and was promised action on this. Today after NO return call I called again. The supervisor cut me off.

Then he called me back and denied that any of it was their fault. It was all apparently the suppliers fault.

Then he assured me that the contractor had the correct equipment and will contact me again so that I can take more time off work for him to come.

I’m not sure what to do but I see from this site that I am no orphan when it comes to these matters.

If any reader has found a professional and competent company in Perth and can make a recommendation I would appreciate the assistance.

Wont give me my refund – Had Chubb monitored alarm for a number of years and had to upgrade the comms for NBN. That was when the issues started. The only offer Chubb had was a 3 year all upfront payment option. We had been paying month to month for over 14 years. Despite being told my alarm was compatible with the mobile comms unit, it would not work. Was then told I… Read more

had to upgrade the whole unit and the office (sales) people don't know what they are talking about (to quote the local installer manager). A few days after initial attempt to get the comms unit working our key pad stopped working, so had to do something. Got quoted > $800 for new alarm unit on the same sensors plus the comms unit. Did a ring around for others and get far better service and options. Gave Chubb the benefit of matching the quote. Never heard from them again, despite repeated calls to the sales team. Cancelled the monitoring in writing a few days before the next scheduled payment, but was still charged. Called when I noticed the charge on our account and was told it would be refunded. Well that was about 8 weeks ago and despite me making repeated calls and being told the payment is being processed still not refund. Calling every day and the agent handling my issue is never available nor returns my calls.

If you want service don't choose Chubb.

Violate of our privacy – This company has bought our details from another security company and kept calling you, you friends millions of times and said your alarms had problems while you never consented to use their service. When you told them to stop, they never stopped. They then sent you a big invoice. This company is insane! I will report it to Privacy Commissioner. They killed your valuable time, life and health! Show details

RUBBISH – I am currently requiring a service call and have been on hold for 61mins. I unfortunately need a technician so have no choice! I had a service person come out to quote a job 6 weeks ago and still have no communication from them regarding the quote. Rubbish service. We have 4 businesses with this company. I will certainly be changing companies in coming weeks.

Home Security hardware is awful. DO NOT go there – Motion sensors do not work at all. You literally have to dance right in front of them ( in terms of distance and positioned squarely in front of it) to have any chance of activating them. Despite that most times there is still no sign of life. Don't go for this, look at something else.

Hopeless! – I’ve been with Chubb for 3 years, since I bought my business. I’ve paid all the invoices they've sent me in that time. Today someone from Chubb calls me and says I’m 3 years behind in payments. This turned out to be because Chubb had entered my bank details incorrectly, 3 years ago, and since then had been trying to direct debit the wrong… Read more

account.

At no stage in that 3 years has anyone rung me, or emailed me or written to me to check my bank details!

Now I have a huge bill, 3 years worth! And frankly I’m pretty annoyed.

Home Security Service – Chubb security are absolutely hopeless, we cancelled the home security and advised that we would receive a refund on the balance of the annual fees. 3 months, 10+ calls, 10+ emails and numerous broken promises, still no refund, still chasing. Would you trust this company with your home or business security?

Don’t do it – Worst service I have every received. It has been nothing but issues and problems with Chubb. You do the right thing, call them and ask questions to which they make promises like “oh you can do that yourself on Alarm.com” go to try it, doesn’t work, call back “oh we need to send a technician which is a $150 service call you can’t do that yourself”… Read more

they want nothing but your money and give you no service. I asked what about the person who said I could do it myself “oh we don’t have a record of that call”

When we first set up the system they set up a sensor so far away from the main box it didn’t work. When I called them to rectify I had to spend another $99 to get it fixed, this didn’t work, so I had to get them out again.

Had patrol sent out who falsified information on their report and I only knew because I watched how long they were at the property from my cctv. Report stated 10 minutes they were there for 4 and didn’t even check the property properly.

Worst mistake I’ve made. Can’t wait till the contract is over so I never have to deal with this company again.

security – Chubb came 4 weeks ago charge $99 to do a 5 minute inspection to replace the alarm system he said you will have a quote in a couple of days,ha 2 phone calls 2 emails and no reply they got there $99 and could not care less about any thing else

Absolutely worse service (or lack thereof) I have ever, ever received! – We are an Adelaide community radio station who unfortunately rely on CHUBB. I've had emails ignored (then told they had been replied to but their computer system had "crashed"). I've lost count of the number of times I've attempted to have our contact order changed & still the incorrect person is being contacted. I don't know if it's lack of… Read more

training or simply incompetence, but this is possibly the worst service (or lack thereof) I have ever, ever received.

Bad service / faulty system – Just bought a house with a chub security unit installed. The light had been going off on it for days, also setting off my dogs. I called the number on the unit of help, was told as the previous owner hadn't subscribed in years, that I was on my own and to book a technician. He also said that had I been a paying customer he could have helped me. … Read more

I decided to unplug the battery and circuit board tot he unit myself, which worked, and in future will subscribe to a more reputable company.

Worst Service I have ever received - Don't do it!!!! – What a joke of a service. No communication, no shows, parts not available, then get charged for them to come back and complete the install.

Scam to pay 3 years for 2 years service – Have received 5 'fixed' contracts in a row now where the contract says I will pay them for 36months for a 24 month monitoring service. Have called up every day for 4 days straight asking for it to be fixed, and every time I get the same contract with the same terms. Was hung up on last time I called after insisting on talking to the person sending… Read more

me the contracts (whose name was on them all). They said he was busy.

$200 a month for 2 outdoor cameras, 2 motion sensors and monitoring. Reasonable price, would have gone with them, but they don't seem very professional.

Service is slow and inefficient – I ordered an upgrade of a security system in a house we just bought. The quote was done quickly and I placed the order. It took a while to schedule an appointment which was then rescheduled because the technician got sick. He couldn’t finish the job on that second appointment and made another appointment 3 days later. This was a no-show. After… Read more

calling “Service” I was promised a call from the technician within 15 minutes which didn’t happen - clocks seem to tick differently at Chubb.

Complaints are seen as an inconvenience and not as an opportunity to improve.

Can't Shake Them – My credit card expired and during a stressful time at work so I didn't notice that the almost identical receipt from Chubb became an invoice. After approximately 7 years of paying bills on time with no issues I was served with debt collection papers (which were aggressive I found) after two bills. Therefore I decided to cancel their services and… Read more

find a new company. Remember to write down who you speak to at Chubb as all conversations are not recorded especially if you speak to their employees overseas. After almost a year (after having to ring head office regularly) I have possibly cancelled their constant harassing bills after chatting with head office yesterday. Throughout the year every time I thought that the bills had stopped I soon got another. Unfortunately over the last week I have had to deal with a death in the family and cleaning up their personal items so the response from head office yesterday was the last straw to prompt me to write. My question is why isn't there an easy way to contact the CEO of Chubb so I didn't have to write here on a public forum?

Waste of time – I requested an online quote two weeks ago for a back to base alarm system. What a waste of time. No contact at all.

Don't call it a service – We have had issues with the Alarm system for 2 days. It is going off by itself at very odd times. Asked Chubb for sending a technician. I was told have to wait for 48 hrs for some one to call me and arrange an appoitment. After 48 hrs waiting, was told 1st appoitment was available in 2 weeks. I don't know how they are still in the business. Very poor services.