Chubb Home Security

No constructive solution to alarm beeping every 6hrs. Threatened with lose of warranty if we resolved ourselves even though out of warranty. Fixed ourselves for $30 instead of being woken every 6hrs for 7 days and paying $280. Typical level of service for Chubb

Suzanne was extremely helpful, and called back with an update when more information was to hand. Hopefully the planned technician visit keeps the high standard up! Show reply

Sue was very pleasant and most helpful regarding the issue I phoned about. It is too soon to know if she has been successful in sorting out the reason for my call. Show reply

Suzanne was very helpful after I explained what information I required and which she assisted me with the information. On an additional query which was of a technical nature, she promised to get back back to me with the information and advice. Suzanne, indeed got back to me within a short time with the information. I was reassured with regard… Read more ·  1

to my query and I wish to thank Suzanne for her assistance. We have been with Chubb Home Security for many years and are very pleased with the service they have continuously provided us; Thank you very much.

I feel like I am being shuffled amongst departments. I simply need an agreed appointment time for a technician to visit. Hopefully this happens in the next 24-48 hours as promised.

Disappointed that the patrol man who was sent to check our house after an alarm episode, only checked the front and reported that there was no access to rear of property. There is a side passage , with an unlocked gate. He was either at wrong address, or requires serious training. Very unimpressed! Call centre says they will ask for another visit

Chubb monitors my home, and I have been trying to arrange for my business to be monitored as well. After multiple technicians visiting and assuring me it would be sorted out over the last two months, I am no closer to achieving this, which leaves me doubtful that it will occur. Each visit has a new outcome ranging from it can be done to I need to… Read more

upgrade or replace my 'new" alarm system. I have had to make follow-up calls, as communication from Chubb has been extremely poor.

Paul is absolutely superb. His product knowledge base, sales and customer service skills are absolutely outstanding. Paul is a brilliant advertisement into the Chubb corporate culture. Thank you, Paul, for answering all my questions. You really are brilliant. Show reply

Osamah was excellent. I had some queries abt my bill. He listened and understood my concerns. He sorted out the issues . Very happy with Chubb's service. Installing their system gave me great peace of mind. It was tested a few times ,but nothing was taken. They fled empty handed. Show reply

Osamah in Customer Service was very professional and helpful. I had a problem with a zone detector giving false alarms and open circuit following the installation of a new panel. The old detector was replaced but wasn't the correct detector for the height (3.5m) and didn't work properly. Jay from ACT Smart Security came back with a better… Read more

detector for the height and installed it in no time. I only had to pay for the difference in price between the 2 detectors. So far so good

Expert knowledge of SG4 security system problem and solutions. Provided logical reasoning against alternatives that I questioned. Have dealt with Paul previously. Show reply

Paul can be relied upon. I have confidence knowing that Paul always carries through with his promise to get things sorted. 1 day on things are happening. Thanks Paul. Show reply

Following error messages appearing on our home alarm keypad, I was quickly, and easily, directed on how best to address the problem by Sue and Paul. This is consistent with our experience generally in dealing with Chubb home security over the last 10 years both at home and my office Show reply

Very professional and friendly service. I prefer to update personal and account details on line, but that option is not available.

Errol came out and sorted our problem out straight away. Errol always does an efficient job.

Prolonged encounter – My only reservation was that I was kept on hold for what seemed a long time. Show reply

Terrible customer service – I had a Chubb security system installed at the house i bought, as I didn't had the codes I called a technician from Chubb to reset the code. The technician came and reset the code and suggested to replace the battery which we did. After couple of days the system started beeping every few minutes. When I called Chubb to get the issue resolved they… Read more

said it seems like your system is faulty. We will charge you again to visit and look at the issue. Is there technology so poor they cannot detect if the system is faulty in 1 visit? Is there no service warranty after paying 300 dollars for 30 minutes.

Please ensure the monthly monitoring fee charged is according to the signed service contract – Installation and monitoring services are good. Monthly charges were inaccurate and not rectified in spite of several complaints and acknowledgements. We have been overcharged by your accounting department for various amounts above the contracted sum. Show reply

Excellent Chubb – Very helpful in answering all my questions when installed new system and showed how to use the app. Show reply

Chubb Home Security – I have had no issues with the alarm. It has worked the way it should. Show reply

Chubb Alarm – Great system but needs to be able to be heard from outside the house. (like old system that talked to you when you alarmed and unalarmed) Show reply

Always happy to help – I have always found Chubb Home Security incredibly easy to work with. Their staff are knowledgeable, helpful and willing to answer all of your questions. I highly recommend Chubb Home Security. Show reply

Upgrade to new 4G. Very pleased with new version – First Class service & product. Experience of product is over of many years. Show reply

Simply the worst… – Had a monitored home alarm installed in November 2023. It stopped working while overseas in December 2023. I was contacted by CHUBB who informed me the system needs to be replaced as the system has a “catastrophic malfunction”. I was told I would be contacted upon my return from overseas in January 2024. Despite multiple phone calls and messages… Read more

between January 2024 and today I have not received a new alarm. I have been told every excuse from parts for a new alarm are awaited to a technician will call you today to arrange a date to attend your home. It is now May 2024 and I have been without an alarm, but continue to be charged for a monitoring service that cannot monitor anything. Please save your money and headaches and stay away from this company.

Installation of Security System – Our 3G security system was replaced by a digital 4G system (19 March 2024 ) it failed within 12 hours, A second unit was installed, and it failed within 12 hours. A third unit was installed on 30 April 2024 and it worked for about 48 hours. We are waiting for Chubb to advise when they will try again. The system was paid for in March, the payment… Read more

included a maintenance programme. It has been almost 8 weeks that we have had no security system. To say the least we are not happy with Chubb.

Reassurance & Comforting – Our system is so easy to use for departing and re-entering our home. It is reassuring to know that we have back to base monitoring when required. Show reply

Dissatisfied customer – I have no problem with the person I spoke with but I do have a problem with Chubb as I am now questioning their service.

up grade within an hour of calling Chubb home securty – Upgrade within 30 minutes technician in the area. Great service and prompt well done Chubb and Jacob Show reply

Job well done – The Technician is always on time. Fast, professional and always ready to listen to any question I may have.