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Citibank Mortgage

Citibank Mortgage

1.4 from 9 reviews · View Statistics
See the Best Home Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Citibank

Reviews

1.4
9 reviews
5
(0)
4
(0)
3
(1)
2
(2)
1
(6)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
  • Loan TypeVariable Rate (2)
  • Application Process
    1.0 (2)
  • Timeliness
    1.0 (2)
  • Loan used for
  • Loan Term30 years
  • Online Tools
    1.0 (2)
Previous
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Aizaz
AizazGreater Melbourne (Outer), VIC
  • 3 reviews

Extremely Pathetic and Stressful Experience with Citibank

published

If you want to give your business to a bank and cope pathetic service and extreme stress give your business to Citibank. Especially if you are dealing with Claudio Didonato. If you get this person to deal with run as fast and as far as you can. He is a pathetic person with zero care towards the customer.
I got a pre-approval thanks to him in approx. 8 weeks. After signing contract and sending it to the bank he would tell you one thing and citibank would process loan completely differently.
No timeline was met, he doesnt explain anything. Hardly takes phone calls and responds to your email in a word or a line at max

I had nothing but stress dealing with Citibank and this idiot.

Transparency
1/5
Customer Service
1/5
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Maggie
MaggiePerth, WA
  • 2 reviews

Don’t bother wasting your time

published

I have been waiting for 2 weeks after I called their customer service to follow up online home loan enquiry. They didn’t tell you how much your repayment is. Online calculator is error, not display. They just drop an email with plenty of forms to you to fill in. Basically no customer service at all. I quickly move on to other banks. They are wasting your time!

Transparency
1/5
Customer Service
1/5
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Dbat
Dbat
  • 2 reviews
  • 5 likes

Terrible After sales service

published
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QLDWA
QLDWAPerth
  • 6 reviews
  • 12 likes

Not Impressed

published

From the other reviews here that you've read, I too took out a homeloan from Citibank through a broker. I had to follow several times with citibank's customer service people just to get things done ( their fax number wont go through, customer service couldn't really help solve the problem )
I will take my home-loan elsewhere within 12-24 months because they simply just refuse to re-negotiate ( fees or rates )

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paulSyd
paulSydAU
  • 6 reviews
  • 3 likes

Broken promises

published

Took my home loans to Citibank through a broker almost a year ago. A couple of months ago, they told me that they would give a better discount when I wanted to sign up with someone else. Waited for a month and no discount came, then they say they didn't promise the discount. I'm taking my business elsewhere, don't see a need to support an unprofessional company.
Their online banking is worst than NAB & WBC based on what I've used before.

Doesn't keep their promises, online banking the worst I've used.

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morningsunshine
morningsunshine
  • 2 reviews
  • 2 likes

Bad

published

It maybe a standard practice in the industry and as a first home owner I am unaware of. I am initially offered a low rate which appears to be a good deal but once I signed the contract, in less than a year's time, they increased it on me as the same time keep advertise a lower rate to attract new customers. People considering choosing this bank need to be careful.
Reasonably good customer service
Play tricks on rates

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qqbrightstar
qqbrightstar
  • 58 reviews
  • 5 likes

Terrible

published

I got home loan with them via the broker. Their product was nothing special other than higher interest rate. They added in new 'admin cost' when there were interest cut, and never remove this fee even after the interest rate rise up again. More interesting is - I found they still claim 'NO admin fee' for this type of loan on the CANNEX report. which is very misleading as when been asked if they no fee why still charge this fee to my loan. They had no good explanation but insist not removing this fee either. I was not satisfied with it found another bank and stopped my business with Citibank.
nothing I can think of.
pretty much everything that one have to experience as customer.

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purplelion
purplelion
  • 9 reviews
  • 3 likes

OK

published

I like the flexibilty of the loan, but I am looking to change to someone who has a lower interest rate.
I have a line of credit, statements come monthly, never had any trouble with paying bills from the account.
I found that the rate is slightly higher than others, and when I called to see if I could get a better rate, was told yes, then at the end of the call was told that it would cost me another $400 to get the better rate. Also, when you ring the call centre, I have always spoken to someone with a thick accent, and find it hard to understand them. Plus, they transfer your call at least 5 times before you get someone to help you.

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MaximusRabbitus
MaximusRabbitus
  • 9 reviews
  • 3 likes

Bad

published
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