Absolute Joke Of A Bank
What a joke NAB especially the fraud department useless my accounts were blocked due to apparent suspicion activity after going to a branch & show my identification they still wont activate my account its been 3 visits to the branch & still no access to my account & l dont have access to funds for food or petrol & l have been told bad luck. l never recommend NAB after 17 years u can now leave.
Waste of time - Pack your bags and go ASAP
I have been a customer of NAB for over 10 years, I recently decided to launch my own small business a few months ago and have just stumbled across a tough weekend with cash flow. I asked for assistance and after 30 minutes of being on hold and talking to 3 different people I was rejected with no clear answer as to why but just the generic cookie cutter response. If the cash rate is below 1% and NAB is charging over 13% for simple overdrafts then I find it hard to believe NAB's advertising that they are here to help small businesses grow and that they are here for you.
Long story short they aren't here for anybody but themselves and I for one can't wait to give them the flick for good.
NAB STANDS FOR NO ACTUAL BANKING.
Terrible customer service
I had a terrible experience with Nab .. the clerks very unfriendly , they were unfamiliar with rules and laws and i had couple of times back and forth and finally didnt accept to open an account and each time a new excuse.
I finally ended up with Westpac , thanks to them
The reviewer stated that an incentive was offered for this review
Third world and European imported staff, who practice their caste system or religion hating practices based on your surname, internal information, they run this place like a flea market!
Cynical and negative environment, change bank ASAP.
I have had a p loan and credit card with NAB for yrs I am up to date with my payments never missed one what so ever
Yet they won't give me a loan for a car
Due to my disability pension income
I was informed by employee in customer satisfaction service
That my car should last for yrs
And why don't I get a loan from centrelink for a 1000 to repair the car that is 19yrs that does not have the safety standards that the employees of NAB would be driving
Talk about discrimination of a person that income on a disability pension and get treated l...
Not a good story:
Imagine being away from home and relying on nab traveller card (loaded with your own $) and nab blocks the access to your own funds, so you're penniless and not able to pay for your food or accommodation. You call them (and pay for the long distance phone calls too) and talk to different workers for 25 hours within 5 days and they resolve nothing.
I didn't have to imagine that horror, I lived it. Their call centre in Philippines operates on clueless individuals which they provided with no training whatsoever. Do not count on them being there if you need them - to give you access to you own $! I regret giving them business/feeding them.
Hidden and fraudulent charges
This bank is most unreliable and vulnerable to fraud.
After I asked to close my CC they imposed a 29.42$ interest charge. I called them to ask they said oh sorry we will waive off.
Amazon tried to authorize my NAB CC and NAB charged me 10.50$, again I disputed the charge and they credited it back.
My friend lost 2 grands out of his savings account and have to go through hell lot of paperwork to get clarification, still under process to receive funds back.
I have closed my card, as I can't sit and keep an close eye on all transactions, they ...are stealthly charging customers without their knowledge, wondering how much they would have made out of all ripped. I'm not here to promote any bank, just sharing my experiences for people to be watchful. If you have tech knowledge go use Digi banks. Old and non-tech people have to be on mercy of these banks.
Disgusting customer service.Ive been a loyal customer for 20 years and had 3 personal loans with them .Good Riddens NAB.
Unless the big banks are making a ton of money out of you they dont want to know you.My morgage isnt big and i wanted to borrow a bit more.I am up to date with all my payments but yet this bank that i have been loyal to for years wont lend me more.Time to dump the big name bank.
NAB can't even sort out $43 on a credit card
I have been with now for two decades now and unfortunately it has gone totally down the s*** hole.
Their credit card department cannot give me back money on my card due to a company not providing the goods. I am now questioning their ability to manage my home loan,self managed super fund account and investments.
I have made multiple attempts at this Bank, they are so faceless now and they simply do not care. I'm moving to another bank due to the inability to resolve such a simple matter and protect card owners like myself.
Waste of time, waste of effort, absolutely useless
5 years we Have followed every instruction the bank has asked of us to have a second person added to the loan and yet 5 years of trying still this issue hasn't been resolved.
We have been in branch,we have given written concent. We Have provided ID. We Have spoken with multiple consultants to ensure we are doing everything they needed. Not once has the issue been resolved, yet multiple times we have been told I now have access. It is frustrating and infuriating, we have wasted so much of our time and effort. Don't do it go elsewhere, when I called today she didn't even care, she couldn't talk to me because I didn't have access and that was it. Good by and thanks for nothing
I am a vulnerable person and currently on sickness benefit. I was being taken advantage of and blackmailed. NAB did not lock my account and contact me until all most of funds totalling $7,500 had been withdrawn over 24 hours. This is despite the spending pattern not being consistent with previous spending patterns. When they contacted me, they indicated that they knew about similar situations. I had to attend the Merrylands NAB and speak to a fraud officer over telephone. The money that was taken was transferred to Australian account holders. A...t first, the officer, I was speaking to wanted all the details and said that they would be investigating. During that interview I had mentioned I was not been of sound mind to authorise the transaction and had been threatened. I had said I was seeing a psychiatrist and had attempted suicide more than once. I was in tears at the NAB branch. After being made to discuss this on a teller phone in front of other, I was left on hold for at least 15 minutes. The person I was speaking to online stated that NAB would not assist and if I wanted to help, go to the police. I had taken a risk to speak out about what was happening to me and I had it thrown back in my face. That is my example of inhuman customer service I experienced at NAB. Today I am getting myself better, no thanks to the NAB.
Do yourself a favour stay away from NAB bank
If you live in the Northern suburbs and your a NAB customer change bank because it is so hard to find a NAB ATM or branch with out driving for 20 minutes
Missing deposit of $2500
I have 2 business accounts with NAB
Deposited $4500 monday
Nasty nab ATM counted the money and message on screen too many items only 50 items at a time. returns me 2k. Errors outs on the $2500 and atm says call NAB
Took my money. Went to branch no help
Been 3 days now. No help over the phone.
I engaged a solicitor today to seek legal actions
Over 4 weeks after submitting an application for a building loan for our existing land we were given preapproval but then the banker I was dealing with left so the preapproval was gone and was told to reapply. So after 8 weeks of resubmitting a second application the credit team doesn't want to approve the loan. The first banker was able to include the Company income in application 1. But they would not include my Company income but included the Tax I paid on my Company income in application 2. How can NAB include the tax and not the income? I ...first need to earn the income to pay the tax right? They knew the application was for a building loan from day 1 and still allowed us to continue through the process for over 12 weeks, delaying our opportunity to look for funding elsewhere. Their behavior was unprofessional, uninformed and negligent. I would strongly advise against using NAB. Found out NAB is being sued by ASIC for 24b dollars.
No help whatsoever
My card expired, they said one was sent in mail which it wasn’t and never is so now I have to get photo ID or answer questions over phone because they can’t be bothered automatically sending me a new card. Cant wait to get my money out of this bank.
Uncaring is an understatement
Having been with this bank for over 12 years and putting millions of dollars personally and much more via business after entering into financial hardship after major personal injury they refuse to let us redraw on any property forcing us to have to sell our investment property seriously look elsewhere
Almost 8 weeks after submitting an application for an unsecured loan for our existing franchise we are told 'the credit team don't have an appetite to approved unsecured loans to franchises.' They new the application was for a franchise from day 1 and still allowed us to continue through the process for almost 8 weeks, delaying our opportunity to look for funding elsewhere. Their behaviour was unprofessional, uninformed and negligent. I would strongly advise against using NAB.
- ‹ Prev
- Next ›
Questions & Answers
Can I deposit coins at a nab atm
majority of NAB ATM don't offer this service , NAB bank don't really own any ATM machines, NAB bank hire them that's why it's difficult to find a original nab ATM they got rid of most of them to save money.its Disappointing and frustrating when I need to find an NAB ATM to withdraw money have to use a different bank costing extra to use.
why wont my branch give me a deposit book to pay in money
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.