NAB (National Australia Bank)

NAB, stope asking me to update sole proprietor information. It is none of your f'ing business. Stick to keeping people's money safe in their accounts and stop sticking your beak into my private affairs. If I log in again and see that message, I will close the account.

The bank has high fees, lending staff who lie about rates and the bank does not show leniency or loyalty. I will be moving my home loans and account as soon as possible Show details

Wanted to open an everyday type savings account, after my long standing credit union was merged with a bank of very low reputation. So popped into the local NAB branch where I have been a customer for over 30 years. Only one other customer present, 4 staff in attendance. How can we help? Open a savings account please, already have an NAB… Read more

account, here is my ID number. "Oh, we're terribly busy at the moment, if you step over here we will arrange an appointment time and try to fit you in during the coming week". Explained I lived over 40kms away, and would be rather inconvenient - and I'm already holder of a NAB id number. After approximately 10-12 minutes of consulting the "magical calendar", I requested my card back and walked across the road to another institution who processed my request immediately and presented me with my BSB and account numbers in less time than NAB could consult their tablet. (Bear in mind, 4 staff and 2 customers........sooooo very busy). CEO of NAB (name withheld due to Review policy), you really need to address the basics of the NAB, rather than sending out interminable emails to existing customers saying how you're prepared to help during hard times - but on reflection, if the branch is so terribly busy, maybe you are too.

3 years of NAB Orange ("None Any Better"!) – After many years of banking with three other banks, I noted that a very shrewd and moneywise friend had been an NAB Bathurst branch customer for over 40 years. When I came to Orange to live, it seemed (and indeed has been) a good move to try NAB… Read more

service. The Orange branch staff members all have helped me with great kindness and efficiency for which I am most grateful. At 84 years of age and with deafness, I occasionally (well, to be quite truthful, rather often) become confused. These fine people at NAB have been very patient, and helped me to sort out many problems in the nicest possible way, and I thank them most sincerely.

Extremely disappointed with the banks treatment in regards to interest payable on my reward saver account. All verbal instructions were followed in regards to the requirements on this account. I am an 80 year old pensioner reliant upon this interest and would have expected higher duty of care from this institution. Show details

Attended local NAB branch twice on 1 day to open a term deposit account for a not for profit society account. After waits of 30 minutes on first visit and 20 minutes on the second visit, the customer service officer indicated it had all been… Read more

arranged after a 1 hour meeting, and I would receive an email giving instruction to transfer the monies online. Logged on but no term deposit account available to pay into. Gave up. Received a phone call today from NAB indicating they had sent the email with instructions. Read it all again and logged on. Same result. Rang back on the number I was phoned on and it hung up saying they are too busy to anwer. Rang back on a phone number on a Customer Service Officer's business card and the same result. They hung up as too busy to answer. NAB need to get their act together. Worst customer service ever!

Again it's always good to mention a product that delivers with clarity a positive friendly service. I am writing about the Nab in Warragul. In these days of pressure and limited human response it is so very gratifying to find an institution with genuine people first thinking.

Nab Bank Strathpine, Qld.... Brillant service ...lovely girls. Nice personalities. Just love going there. Thanks a million girls especially the lovely with the red shoes. Show details

Cris Beldea the loans specialist I saw at the Bondi Junction branch is a real gentleman and he really treated me as valued customer and was very helpful in walking me through all my options when I wanted to borrow some additional funds. Show details

I do all my banking online. I have no real issues with the NAB’s online transactions. Not brilliant, but they work OK for me. My problem is that I don’t feel like a valued customer anymore. Or even a recognised one. Online banking is part of that but the more subtle reason is this… All of their marketing images for the last few years have… Read more

featured everything but a white Causasian adult male. Not one, and I have been watching for one for quite a while.

Only the bank’s board members and CEO fit that demographic, but none of the depicted customers. The other financial institutions seem more balanced in their advertising.

If I could give zero stars, I would. After nearly 3 months of attempting to reach someone who could help, and 6 case numbers for the same issue, I have given up. Promised phone calls never came, and I received generic, copy and paste emails that didn’t address my concern. After 40 years as a customer of the big 4, NAB is the worst service… Read more

experience I’ve encountered!, Unprofessional, poorly trained staff repeatedly transferred my issue between different case numbers with no resolution. Do yourself a favour and stay away from NAB, waste of time and waste of money

Was having trouble with their two step verification. Girl I spoke to said the problem was with the four different websites I’d tried to make purchases from, including Coles for my groceries. Turned out it was indeed a problem with a NAB, no surprise - what are the odds it was four different websites all having the same issue? Slim to none. Was a… Read more

problem she didn’t want to take on and made life extremely difficult for me. I would not recommended this bank to anybody on earth - lazy, arrogant and quite happy to take up a couple of days of your time instead kindling *their* job and fixing a very simple issue. I complained and they told me to take it up with AFCA. Rude, lazy and the worst service I’ve ever received.

AVOID NAB. THEY ARE A DISGRACE OF A BANK.

Being elderly I expected more as I opened an account allegedly online they say but visited the branch same afternoon to sort out my accounts at which time I believe they should have checked I had met the account criteria. Evidently I didn’t direct debit a $1 deposit and I lost over $1100 in interest. Typical bank scenario they choose more profit over customer care. Changing banks for as much time it takes to recoup the interest I lost. Show details

I have been an owner occupier since 2009. I had a business banker who was aware of my circumstances at that time. I was involved in a family business through which I bought the property in a trust arrangement. I trusted the bank manager I had and expected that she would do the right thing by me and advise of any discrepancies. After being involved… Read more

in a motor vehicle accident in 2017, and being injured to the point that I have been granted a serious injury certificate, meaning I have a certified 40% reduction in capacity, the bank put me on hardship arrangements. Then COVID hit. I applied to the bank for interest hold/relief and they informed me that because I had existing hardship arrangements that they couldn’t offer any relief. After speaking to one of the conscientious staff I was advised that my interest had been calculated at the wrong rate. She helped to put in a complaint and it was rejected because the bank doesn’t possess the capacity to recalculate the interest from that date. I offered to draft my own spreadsheet, at the expense of my time and expertise, to resolve the situation. Of course that was rejected. Now I have been given the excuse, that because they weren’t formally that I was occupying the property that there is no reason to grant refund. They did however change the rate of interest after notification. Be warned. Bank managers are no longer trusted people. They pretend to be helpful but will escape through every known loophole to earn the faceless men money. You can’t talk to the faceless men/women. They just send sheep in wolves clothing. I hope you can learn from my lack of experience and be better informed from my review. God bless all!

Thry make transfer and other general uses difficult coz I am jobless and don't use them for main banking. Simply I am not a cash cow for them. Worst ever, moving on to other banks. Bye Nab!! Show details

I had a NAB credit card and during an audit last year they found that they have shortchanged me on my points. It was promised that the point would be credited. Today is 18 May. After countless back and forth by email to the mediation team, the points didn’t not appear in my frequent flyer account. Despite them promising so after six months. Tried… Read more

messaging and was promised someone would call to resolved. Again nothing. No apology nothing done about a customer who by now would be clearly unhappy. This says everything. I wanted to cancel the credit card and was told that I won’t get the remaining fees back as it was a condition for me signing up. This was said to me event when they are aware that they have failed to fulfill their part of the deal in terms of their points. It just shows how bad the culture of the.bank has to be.

If I could do a negative star rating I would. This bank do not care about their customers and they do not help when you get stuck at all. I’ve been with them almost 10 years and I am going in to close all my accounts, as is my family. This bank is the most careless, useless and uncaring bank I have ever been with. Do not recommend using them!!!!

I went to NAB’s John st. branch in Salisbury SA the other day. I wanted to open account in person. I found it hard to find a parking spot. When I got there I asked the accountant that I wanted to to open a new account. He said “Ah, sorry, both accountants who are responsible for this are away”. I was very confused and upset. I left with an impression that I did the wrong thing. I eventually opened an account with a different bank. Show details

I recently dealt with Eun-Joung(Ivy) part of the Small Business department regarding a business credit card application, and the overall experience was frustrating and unnecessarily time-consuming. I have been banking with NAB for all my banking needs for many years so, I have a very good history with them. I had already attempted to complete the… Read more

application online three times prior to speaking with her and was clearly advised that only to reply to her email with my latest BAS would be required. Following our conversation, I was then asked to provide additional financial documentation that had not been disclosed upfront, and was required to complete the entire application again. Even though I had also provided the information over the phone as well to one of the business bankers for the application to be processed. This inconsistency and lack of clear guidance resulted in repeated effort, wasted time, and a process that felt far more complicated than it needed to be. For a small business owner, time is critical, and this experience did not reflect an efficient or customer-focused approach. There appears to be a disconnect between what is communicated initially and what is actually required to progress an application. Greater transparency and accuracy at the outset would significantly improve the experience. Based on this experience, I would consider alternative banking options that offer a more streamlined and straightforward process.

I advised a bank officer that I did not need or want an overdraft at a face-to-face meeting some months ago, and at a following face-to-face meeting more recently advised that an overseas company was attempting to deduct fees for a program that I did NOT request or order. At both meetings my directives were acknowledged. A couple of weeks after… Read more

the last meeting I noted with dismay that the bank had issued me with a overdraft, and had paid the company that I had succinctly told them not to. In doing this they had used funds that I had set aside for the only direct debit that I have arranged, which resulted in angry emails from my internet provider. I demanded and got a third face-to-face meeting in an effort to find why the bank had deliberately gone against my directives and paid out hundreds of dollars of my money. Bank gobblegook followed and the bank officer effectively told me that it was my fault! To add to the mess, I was advised that I would be charged a fee of 20% on the overdraft, then added insult to injury by deducting a further $5.60 overseas transfer fee! I'd raised my voice at this stage, but she told me 'not to raise your voice' in a much louder voice which continued to over-ride my own. I managed to get the overseas transfer replaced, but regarding the hundreds that they'd paid out, they said that 'they'd try' to get it back. I can't see that happening as it was they who paid it, not me. Then I was told that I was a very valuable customer and she attempted to give me a hug! To date, a week+ later, no sign of my money. Weasel words from a weasel bank. I've lost all trust in the NAB, a bank that I've been a customer of for 2 1/2 years - and probably not for much longer.