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Staff from the settlement department was freaking rude and disconnected the call without listening to the actual issue raised.
What a joke, after waiting for 40 minutes, that’s what we get!
Crappy customer service
Do not bank with the NAB. They make promises they can’t keep and then they don’t care. And then they tell you that they can’t advise you when the matter will be resolved. Go with another bank with good customer service!
Time to leave NAB
Today both my debit card and credit card was declined, so I visited NAB at Werribee Plaza and these are the outcomes:
* Debit card declined due to sent to old address even though new dress was updated on internet banking 18 months ago and they send other correspondence to current address (banks fault)
* Credit card declined for an unknown reason, can't get through to card department over the phone due to heavy phone traffic (banks fault - make billions/employ as few as possible)
* Can't have a new debit card sent as apparently they require two ...
Unprofessional and incompetent
I just sat on the phone for one hour and 45 minutes waiting to speak to someone from your home loan department about my complaint - as my complaint manager refuses to call me to provide updates. When the phone was finally answered, the girl said Hello, I replied with Hello and she hung up on me.
I call the NAB resolve team to make a complaint and see if they can put me in direct contact with that team, they said they would raise a complaint but it would take 5-7 days (perhaps longer) for someone to contact me so I can get the info I need.
E...xtremely unprofessional NAB, I hope your CEO doesn't lose any money in this crisis and continues to lead the life he was leading before COVID-19. You guys really need to take a good hard look at how you do business. I have been with you guys for years but will now be looking for another bank.
Absolutely horrible services! DO NOT BANK WITH NAB!
Have been with NAB since 2015 when I first came to Australia. Last year they decided to close most of my accounts and two visa cards without giving any reasons. Then this year they placed a block on my Internet Banking and I am not be able to access my funds of more than $70k in my personal transaction account even after I refinanced my NAB home loan with another bank and fully paid out the loan. As I am in 14 days self-isolation at the moment, had to be on the phone for more than an hour asking them to lift the block so that I can access my funds. The issue still hasn't been resolved and they asked me to go to the branch after the isolation. NAB is nothing but a thief who takes money that does not belong to them!
how nab treats a fraud victim
after having 9,500 stolen from my account before christmas i am still being mugged by my own bank that as australia's biggest bank have done nothing about getting my money back they have lied too many times to count and have really done nothing to help or even investigate but have gone out of their way to hinder me and treat me so rudley the afca which i keep referring back to them have also done very little about it the money was from the death of my dad who worked so hard and left me some money so i could have a better life as it has not been...the best or happiest time but between the person that stole it i feel i have been robbed twice the bank that says on every phone call nothing is more important to us than our customers well i'm a customer and had alot of money stolen some is still in an account that the bank knows is fraudulent yet i'm still waiting for them to do something about that 2,500 sitting in the thiefs account they told me they were but have not done a thing about it i would seriously consider joining any bank but this croocked bank
Pirates are holding funds instead of sending it instantly via osko!
I have pay ID sent $2,000 via osko to my friend who also has OSKO and a pay ID so payments should be received instantly yet here we are 1 day later no payment has been received!
NAB are holding the funds rather than transfer it instantly as they are supposed for financial gain! They are pirates!!!!!!!
Note the status on Osko now states “ unavailable “ sneaky nab very sneaky
Applied for a personal loan spent a half hour on hold before spending 3 and a half hours going thru finances which I had to keep repeating as he kept forgetting what I told him. Waited a week no call, so I rang again on hold for a half hour before being told the person who was handling my loan was on annual leave and had not passed it on. I was told I would get a call back,didn't happen. A week later got a call from original person to find out I would need to go thru it all again. I gave up rang latitude loans approved after one day with a lower percent
Interest charged even when you've paid full amount on due date
Be aware of interest charges on your card even if you paid the full amount before due date!!!
NAB charges you interest for the period in-between the statement date end, and the payment due date,
resulting on interest charges every month even if you paid the balance in total and on time!!
Dirty tricks shameful !!!
Crap service, just because I want to change banks, you take a month for a discharge. Nice way to make extra interest.
WA, I’ve been with them since 2005. Due to divorce needed to refinance. Rang NAB 4 times and due to the run around decided to go through broker. Now holding up discharge. Guess what NAB, I’m selling that house and will be buying a new one, won’t be using your bank for that loan
- Verified customer
Like a ghost from the past, they haunt you
No Stars at all...NAB is the 1st Australian bank I had since 2014. Unfortunately I had a bad incident in 2016 where they performed duplicated direct debit making my account go negative balance. I got worried so I asked if this will affect my credit score. The bank issued a credit score check and It was not explained to me that this will impact my credit score record. Now it is 2020, I am trying to refinance my home loan, the new bank wants an explanation of why NAB requested credit score check. Going forward this costly mistake of NAB will get me questioned every type I will apply for a new banking product.
Generally quite good
I have been banking with NAB for many years.
Initially, I dealt with my local brank who were really helpful and lovely.
Other times I have dealt with a branch on a Saturday and they too have been lovely.
Recently I applied for a credit card, the process has been very easy, however, one small gripe, I did call them to follow up on something and the man on the other end was not very caring or knowledgeable. That is the 1st time I have experienced that.
Worst bank I've dealt with
I was encouraged to apply for a NAB credit card in 2016 because they had a 0% balance transfer promotion. I set up a credit card only to be told after weeks of being mucked around that they didn't recognise my existing financial institution and I couldn't do the balance transfer. So I go into the branch and cancel the card which the teller cuts up in front of me after closing the account. 4 years later I'm now declined a home loan because I have 3 x defaults from an annual fee applied to the credit card 3 years after it card was cancelled. I ca...lled on Monday 2nd March to obtain a letter outlining the error so I could provide it to the bank I've applied for my home loan through. The staff member I spoke to was apologetic and ensured me an appropriate email would be sent the following day. It wasn't. I rang again on Wednesday and was told the same thing. I rang on Thursday and was told nothing had been done but that person had rectified the situation and an email would be sent by Friday morning. Nothing received by Friday afternoon so I went into a branch and after an hour, was assured it would be rectified. It hasn't been, I'm just constantly being told and sent the same thing which isn't what I need. Have never been so frustrated with a bank. I accept the error was made but it doesn't seem to matter how many phone calls are made, trips into the branch or emails sent, nothing is followed up, I'm not being listened to and they genuinely don't care that this matter isn't being resolved. And it's preventing me from building a house.
Worst bank ever, heartless and mean
My mum was with NAB for over 30 years and when she had a stroke and needed help with her accounts they just abandoned her. Heartless and greedy - will never, ever bank with them again.
So poor I will literally send my approved application to show them they are broken/rub it in their face
I applied for a credit card because I was in a rough financial patch and someone finally decided to get in contact with me 10-12 days after applying for more info. Once they ran me through their system an auto email was sent to say I failed due to bad credit history. After calling them and asking WTH they let me know that wasn't the case at all, and their automated system rejected my claim based on it being too commercially risky.
1) Some of the poorest Customer Service I have ever had (mainly due to timeliness/lack of urgency);
2) Completely ...
Dishonest, rude and arrogant to say the least.
Three years, unreliable and incompetent, on ordering money for a withdrawal in a week’s time, I was asked by two seperate branch managers from Northampton and Geraldton what I was doing with the money, I replied I don’t think it is any of your business, I was told yes it is, I said no it is not and you don’t have the rite to ask, yes we do, no you don’t, neither of you do.
I was then told you need a security guard, I said are you joking, if I get robbed what is he going to do pull out his gun and shoot them.
The next day the police were at my d...
After 10+ years of NAB, I have had enough. The customer service is appalling at best, their staff are simultaneously slow and rude to their customers, and their business practices are regularly of questionable legality and morality.
Do not even go to NAB Morley - Lost faith in NAB for good
Went to the Morley branch last week to settle some account issue Ive had. The lady was plain rude, said "HI" like "what you want". Not even looking at me when talking, texting on her phone. Told me she cannot help me and I have to book an appointment. Fair enough, I ask her when I can be booked in, still texting she said not before the next 2 weeks. Congratulations NAB, you have just lost one more customer and will make sure many more people know about it. That woman's attitude was disgusting!!
Not enough Staff
2nd time in two weeks the Moe branch has been closed due to lack of staff. Working for a big company we need to bank every single day for reconciliation purposes. The staff at the Moe branch do a wonderful job considering they are under a lot of pressure with the amount of customers they have to deal with. The regional manager of Gippsland needs to have a reality check and put more staff on.
only 1 star because system doesn't allow negative stars
www says 'open new account in 10 minutes' - 20 minutes later online, their rubbish system doesn't recognise existing customer ID, call the 'dedicated business team' number - waste 15 minutes on hold - get asked a tonne of questions, turns out this is not the business number - transferred to someone else - they ask me all the same Qs - they jibber jabber for 15 minutes then tell me I need to go into a branch. Last time we opened an account with them (only 3 years ago) we did that and it took them 2 hours - they took all our ID docs - now none of those docs are on their 'system'. what a joke - I'll be going elsewhere.
Questions & Answers
Hello, Can i deposit cash into another companies account. I have tried this i have there bsb and acct. Numbers. So far i cant do.
If you make to many errors at the atm and it shuts you out how long before you can have another go
How many errors are am I allowed at an ATM shut down how long does it take to reopen
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