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NAB (National Australia Bank)

NAB (National Australia Bank)

Branches and Online
1.6 from 818 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
62
4 star
43
3 star
24
2 star
50
1 star
639

Lex

LexGreater Melbourne (Inner), VIC

  • 2 reviews

Absolute Joke Of A Bank

published

What a joke NAB especially the fraud department useless my accounts were blocked due to apparent suspicion activity after going to a branch & show my identification they still wont activate my account its been 3 visits to the branch & still no access to my account & l dont have access to funds for food or petrol & l have been told bad luck. l never recommend NAB after 17 years u can now leave.

Transparency
Customer Service
TopicGeneral Transactions

FInkleanEinhorn

FInkleanEinhornSydney, NSW

Waste of time - Pack your bags and go ASAP

published

I have been a customer of NAB for over 10 years, I recently decided to launch my own small business a few months ago and have just stumbled across a tough weekend with cash flow. I asked for assistance and after 30 minutes of being on hold and talking to 3 different people I was rejected with no clear answer as to why but just the generic cookie cutter response. If the cash rate is below 1% and NAB is charging over 13% for simple overdrafts then I find it hard to believe NAB's advertising that they are here to help small businesses grow and that they are here for you.

Long story short they aren't here for anybody but themselves and I for one can't wait to give them the flick for good.

NAB STANDS FOR NO ACTUAL BANKING.

Transparency
Customer Service
TopicBusiness Banking, General Transactions and Loan Application
Sam

SamGreater Melbourne (Inner), VIC

Terrible customer service

published

I had a terrible experience with Nab .. the clerks very unfriendly , they were unfamiliar with rules and laws and i had couple of times back and forth and finally didnt accept to open an account and each time a new excuse.
I finally ended up with Westpac , thanks to them

Transparency
Customer Service
TopicNew Account

The reviewer stated that an incentive was offered for this review

Judgementle staff

published

Third world and European imported staff, who practice their caste system or religion hating practices based on your surname, internal information, they run this place like a flea market!

Cynical and negative environment, change bank ASAP.

Transparency
Customer Service
TopicBusiness Banking, Credit Card Application and General Transactions

Ooznur

OoznurSydney, NSW

Worst bank ever

published

I call them to asked for my home loan discharge and settlement date .I am on hold for 1 hours 2 minutes just to talk with them and very slow and late response for time and date . Worst banking system .

Transparency
Customer Service
TopicLoan Application

Hobbey

HobbeyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Poor service

published
TopicLoan Application

SAN

SANSydney, NSW

  • 2 reviews
  • 2 likes

Not a good story:

published

Imagine being away from home and relying on nab traveller card (loaded with your own $) and nab blocks the access to your own funds, so you're penniless and not able to pay for your food or accommodation. You call them (and pay for the long distance phone calls too) and talk to different workers for 25 hours within 5 days and they resolve nothing.
I didn't have to imagine that horror, I lived it. Their call centre in Philippines operates on clueless individuals which they provided with no training whatsoever. Do not count on them being there if you need them - to give you access to you own $! I regret giving them business/feeding them.

Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application and General Transactions

Neil

NeilGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Hidden and fraudulent charges

published
Transparency
Customer Service
TopicGeneral Transactions
benazeer

benazeerGreater Melbourne (Inner), VIC

Lazy slack

published

Bad bad Very bad level of service.. cant do simple maths ..pity nab..ill be moving my business smwhere. 5 yrs with bank. Never coming back to nab..000 .. big bank big

Transparency
TopicLoan Application

Disgusting customer service.Ive been a loyal customer for 20 years and had 3 personal loans with them .Good Riddens NAB.

published

Unless the big banks are making a ton of money out of you they dont want to know you.My morgage isnt big and i wanted to borrow a bit more.I am up to date with all my payments but yet this bank that i have been loyal to for years wont lend me more.Time to dump the big name bank.

Transparency
Customer Service
TopicLoan Application

Jess

JessSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

NAB can't even sort out $43 on a credit card

published

I have been with now for two decades now and unfortunately it has gone totally down the s*** hole.
Their credit card department cannot give me back money on my card due to a company not providing the goods. I am now questioning their ability to manage my home loan,self managed super fund account and investments.
I have made multiple attempts at this Bank, they are so faceless now and they simply do not care. I'm moving to another bank due to the inability to resolve such a simple matter and protect card owners like myself.

Transparency
Customer Service
TopicGeneral Transactions

Claire

ClairePerth, WA

Waste of time, waste of effort, absolutely useless

published

5 years we Have followed every instruction the bank has asked of us to have a second person added to the loan and yet 5 years of trying still this issue hasn't been resolved.
We have been in branch,we have given written concent. We Have provided ID. We Have spoken with multiple consultants to ensure we are doing everything they needed. Not once has the issue been resolved, yet multiple times we have been told I now have access. It is frustrating and infuriating, we have wasted so much of our time and effort. Don't do it go elsewhere, when I called today she didn't even care, she couldn't talk to me because I didn't have access and that was it. Good by and thanks for nothing

Transparency
Customer Service
TopicLoan Application

Disappointed77

Disappointed77Sydney, NSW

Disgraceful treatment

published
Transparency
Customer Service
TopicGeneral Transactions

Frank

FrankMetropolitan Adelaide, SA

  • 8 reviews
  • 22 likes

Do yourself a favour stay away from NAB bank

published

If you live in the Northern suburbs and your a NAB customer change bank because it is so hard to find a NAB ATM or branch with out driving for 20 minutes

Transparency
Customer Service
TopicATM Experience
the advocate

the advocate

  • 2 reviews
  • 5 likes

Missing deposit of $2500

published

I have 2 business accounts with NAB
Deposited $4500 monday
Nasty nab ATM counted the money and message on screen too many items only 50 items at a time. returns me 2k. Errors outs on the $2500 and atm says call NAB
Took my money. Went to branch no help
Been 3 days now. No help over the phone.
I engaged a solicitor today to seek legal actions

Transparency
Customer Service
TopicATM Experience
jonathon.penny.7

jonathon.penny.7Sydney, Australia

  • 3 reviews
  • 5 likes

Dishonest Bank

published
Transparency
Customer Service
TopicLoan Application

lavender46

lavender46adelaide

  • 6 reviews
  • 3 likes

No help whatsoever

published

My card expired, they said one was sent in mail which it wasn’t and never is so now I have to get photo ID or answer questions over phone because they can’t be bothered automatically sending me a new card. Cant wait to get my money out of this bank.

Transparency
Customer Service
TopicGeneral Transactions

Nick

Nick

  • 2 reviews

AS Gus would say: The NAB is on Tilt.

published

They have been axing all the business team employees from the local branches and piling the left over in two teams in Melbourne and Sydney. What a Joke. Steer clear.....

TopicBusiness Banking

Sue

SueBrisbane

  • 2 reviews
  • 2 likes

Uncaring is an understatement

published

Having been with this bank for over 12 years and putting millions of dollars personally and much more via business after entering into financial hardship after major personal injury they refuse to let us redraw on any property forcing us to have to sell our investment property seriously look elsewhere

Transparency
Customer Service
TopicLoan Application

Aaron

AaronSydney, NSW

Simply negligent

published

Almost 8 weeks after submitting an application for an unsecured loan for our existing franchise we are told 'the credit team don't have an appetite to approved unsecured loans to franchises.' They new the application was for a franchise from day 1 and still allowed us to continue through the process for almost 8 weeks, delaying our opportunity to look for funding elsewhere. Their behaviour was unprofessional, uninformed and negligent. I would strongly advise against using NAB.

Transparency
Customer Service
TopicLoan Application

Page 1 of 41

Questions & Answers

John S.

John S.asked

Can I deposit coins at a nab atm

1 answer
Frank
Frank

majority of NAB ATM don't offer this service , NAB bank don't really own any ATM machines, NAB bank hire them that's why it's difficult to find a original nab ATM they got rid of most of them to save money.its Disappointing and frustrating when I need to find an NAB ATM to withdraw money have to use a different bank costing extra to use.


R OB

R OBasked

why wont my branch give me a deposit book to pay in money

3 answers
fred f
fred f

I do not know. Why don’t you ask them?

R OB
R OB

Does NAB still have deposit books to let me pay in cash

fred f
fred f

They did last time I checked.


Doogle

Doogleasked

Does nan pay after midnight

2 answers
john smith
john smith

I dont know ask her

fred f
fred f

No as my nan is asleep at that time


Get an answer from our members and NAB representatives

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