2NAB (National Australia Bank)

NAB (National Australia Bank)

 Verified
2NAB (National Australia Bank)
1.4

1,736 reviews

PositivevsNegative
9% · 1641,539 · 89%
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1.5
Customer Service
1.4

Reviews

1,736 reviews
JohnTH
JohnTHSouth East Queensland, QLD3 posts
  Online

Dodgy Internet Banking

The people I spoke to tried their hardest to help but the woeful NAB process and systems let them down. There are significant internet browser-related issues that they won't admit to. NAB needs to realise that it's the 21st century - customers expect a hassle free experience. Show details
Transparency
Customer Service
critic
critic14 posts
  Online

They block every merchant on the planet

Had to go through after just to make a BCF payment online, because you blocked yet another merchant.
Sick of bad service
Sick of bad serviceMetropolitan Adelaide, SA11 posts
  Online

NAB fail

Disgusting rude service when they even bother to chat with you at all, Unhelpful and just all round can't be bothered to help Show details
Transparency
Customer Service
pas b.
pas b.South East Queensland, QLD2 posts
  Branches

Surprised by great service

I found myself in the unenviable position of having a substantial inexplicable loss on my account due to an error/glitch at NAB , having being told by others it could take months of back and forth to retrieve it, I was pleasantly surprised by the friendly attentive and genuinely concerned service from one Leisa Moroney at NAB Robina who took over from another that was less helpful , Mrs Moroney made me feel at ease and reassured me that every problem had a solution and indeed after an hour of computer investigation and phone calls etc... all was fixed . I am very grateful that this kind of old world customer service occasionally still exists in the 21st Century . Show details
Jai R.
Jai R.Perth, WA
  Online

Colossal pain to deal with

Phone calls disconnected from being on hold too long, phone menus that go in circles, generally poor communication, emails outright ignored, eventual responses vague and unhelpful. Dispute not satisfactorily resolved. Extremely disappointing experience resulting in this customer of 20+ years changing banks.
Transparency
Customer Service
Ian G.
Ian G.
  Verified Online
Martin Mallon
Martin Mallon
  Online

Appalling service

The first time I rang the number after 15 minutes on hold was hung up. Second time after another 20 minutes, spoke to a man. He could barely speak English. Eventually, I said to the man that I can barely understand you. Could you talk slowly and clearly. He hung up.

absolutely appalling behaviour Show details

Susan P.
Susan P.4 posts
  Branches
critic
critic14 posts
  Online

Terrible

Because you bullied me into using PayPal to send transactions, it cost me an extra $10 in fees. It's good to know a bank looks out for the interests of its customers.
Bilson
BilsonGreater Melbourne (Metropolitan), VIC19 posts
  Branches
Be Fair
Be Fair
  NAB
Transparency
Customer Service
Geoff
Geoff2 posts
  Branches

Difference Quality Staff can Make

Bowral NAB branch has, for the last 12 years, been appalling, understaffed, only "tellers" for attention, no private area offered for confidential discussions and certainly no sign of the manager to interact with customers. As an NAB customer for over 30 years, mainly at country Blayney, I was amazed at treatment offered at Bowral when we moved here.
How that has changed with a staff change
The now manager, Ms Bernie Lee knows (and gives) all about customer interaction and provides all that you hope for in a bank. Coupled with the manager, the teller at the time (Jasmine) equally displays pleasant, friendly and helpfull service.
Visiting Bowral branch is now a professional banking experience with that touch of country pleasantry. Show details
Transparency
Customer Service
Rod A.
Rod A.
  Branches

Super Banking Service

Mornington Branch
Parry provided excellent customer service and resolved our online banking issues.
He was helpful and cheerful throughout the experience Show details
Jessica
Jessica9 posts
  Online

Slow account manager allocation sigh

Slow account manager allocation thumbs downSuch slow processing time for personal loan account manager allocations…
Lucky
LuckySydney, NSW3 posts
  Online

Questions & Answers

nadia n.
nadia n. · Online

I am applying for credit card with nab but it has been difficult to reach the bank representation’s number and even email is not responded (even though he told me himself to give call back after verification in the branch). The call centre number attach is disabled and the branch is not much helpful. Im wondering if this is a red flag? So much bad review as well for this bank

Patrick
Patrick  

NAB is big bank nothing wrong with it, maybe just some customers service not super
If want a credit card get one from Coles

Pam R.
Pam R. · Branches

Which branch is 084790

sweetsunset
sweetsunset  

Not sure but I used Orange NSW

Jackson F.
Jackson F. · NAB (National Australia Bank)

Can I deposit cash into commonwealth atm but the account it's going to is NAB?

Details

Visit official website

Contact info for NAB (National Australia Bank)

  • ABN: 12004044937

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