Disgusting customer service.Ive been a loyal customer for 20 years and had 3 personal loans with them .Good Riddens NAB.
Unless the big banks are making a ton of money out of you they dont want to know you.My morgage isnt big and i wanted to borrow a bit more.I am up to date with all my payments but yet this bank that i have been loyal to for years wont lend me more.Time to dump the big name bank.
NAB can't even sort out $43 on a credit card
I have been with now for two decades now and unfortunately it has gone totally down the s*** hole.
Their credit card department cannot give me back money on my card due to a company not providing the goods. I am now questioning their ability to manage my home loan,self managed super fund account and investments.
I have made multiple attempts at this Bank, they are so faceless now and they simply do not care. I'm moving to another bank due to the inability to resolve such a simple matter and protect card owners like myself.
Waste of time, waste of effort, absolutely useless
5 years we Have followed every instruction the bank has asked of us to have a second person added to the loan and yet 5 years of trying still this issue hasn't been resolved.
We have been in branch,we have given written concent. We Have provided ID. We Have spoken with multiple consultants to ensure we are doing everything they needed. Not once has the issue been resolved, yet multiple times we have been told I now have access. It is frustrating and infuriating, we have wasted so much of our time and effort. Don't do it go elsewhere, when I called today she didn't even care, she couldn't talk to me because I didn't have access and that was it. Good by and thanks for nothing
I am a vulnerable person and currently on sickness benefit. I was being taken advantage of and blackmailed. NAB did not lock my account and contact me until all most of funds totalling $7,500 had been withdrawn over 24 hours. This is despite the spending pattern not being consistent with previous spending patterns. When they contacted me, they indicated that they knew about similar situations. I had to attend the Merrylands NAB and speak to a fraud officer over telephone. The money that was taken was transferred to Australian account holders. A...t first, the officer, I was speaking to wanted all the details and said that they would be investigating. During that interview I had mentioned I was not been of sound mind to authorise the transaction and had been threatened. I had said I was seeing a psychiatrist and had attempted suicide more than once. I was in tears at the NAB branch. After being made to discuss this on a teller phone in front of other, I was left on hold for at least 15 minutes. The person I was speaking to online stated that NAB would not assist and if I wanted to help, go to the police. I had taken a risk to speak out about what was happening to me and I had it thrown back in my face. That is my example of inhuman customer service I experienced at NAB. Today I am getting myself better, no thanks to the NAB.
Do yourself a favour stay away from NAB bank
If you live in the Northern suburbs and your a NAB customer change bank because it is so hard to find a NAB ATM or branch with out driving for 20 minutes
Missing deposit of $2500
I have 2 business accounts with NAB
Deposited $4500 monday
Nasty nab ATM counted the money and message on screen too many items only 50 items at a time. returns me 2k. Errors outs on the $2500 and atm says call NAB
Took my money. Went to branch no help
Been 3 days now. No help over the phone.
I engaged a solicitor today to seek legal actions
Over 4 weeks after submitting an application for a building loan for our existing land we were given preapproval but then the banker I was dealing with left so the preapproval was gone and was told to reapply. So after 8 weeks of resubmitting a second application the credit team doesn't want to approve the loan. The first banker was able to include the Company income in application 1. But they would not include my Company income but included the Tax I paid on my Company income in application 2. How can NAB include the tax and not the income? I ...first need to earn the income to pay the tax right? They knew the application was for a building loan from day 1 and still allowed us to continue through the process for over 12 weeks, delaying our opportunity to look for funding elsewhere. Their behavior was unprofessional, uninformed and negligent. I would strongly advise against using NAB. Found out NAB is being sued by ASIC for 24b dollars.
No help whatsoever
My card expired, they said one was sent in mail which it wasn’t and never is so now I have to get photo ID or answer questions over phone because they can’t be bothered automatically sending me a new card. Cant wait to get my money out of this bank.
Uncaring is an understatement
Having been with this bank for over 12 years and putting millions of dollars personally and much more via business after entering into financial hardship after major personal injury they refuse to let us redraw on any property forcing us to have to sell our investment property seriously look elsewhere
Almost 8 weeks after submitting an application for an unsecured loan for our existing franchise we are told 'the credit team don't have an appetite to approved unsecured loans to franchises.' They new the application was for a franchise from day 1 and still allowed us to continue through the process for almost 8 weeks, delaying our opportunity to look for funding elsewhere. Their behaviour was unprofessional, uninformed and negligent. I would strongly advise against using NAB.
Cant even handle online banking..
Freshly opened account, cant even accept payments from customers as the account can even be verified , ludicrous SMS system that the operator can send and i receive but wont work on the website, apparently its my browser, but the commbank one works, yeah right. losing money due to this baaaad operation .. apparently ill need to download a new browser for the sole purpose of doing any online banking with NAB when all the others work fine..
Will never bank with NAB again. You cant go worse than a one star if i could i would. As a small business owner i was not valued and lied to throughout my entire proccess. It took over a year and a half for my issues to get resolved.
- Verified customer
Not interested in business banking unless you transfer your mortgage to them apparently
I approached NAB Small Business Connect to set up a business loan and two business accounts. My "Business Banker" was consistently slow to respond to emails..... it seemed the only way I could elicit a response was by ringing. Each time I rang, the "Business Banker" was unavailable but I would get an email the next day. I have wasted countless hours preparing documents, emailing and ringing over the last month to be advised "we were only looking to assist if we could have your home loans approved in the same application". I wish he would have been upfront about this at the start so I hadn't have wasted the last month. What does my mortgage have to do with my business banking needs and why does NAB feel entitled to my mortgages?
inefficient and unprofessional service
i went to close business account, i was told that i have credit balance of credit card i can not close until credit balance become zero. NAB will transfer money from credit card to my personal account.
10 days gone still money was not transferred from credit card to personal account.
there were many issues i went to NAB and come back without solving problem
i really want to get rid off from this bank and i want to save time
- Verified customer
Overseas with no money, blocked account.
Started a trip overseas and they blocked my account. No way to get any money. Spent hours on the phone.Said i have to come into a local branch. There are no local branches overseas!!!! I dont know what to do. Cant even book a ticket back to aus. Will try embassy next
Making payment or sending remittance
Just making a basic money transfer or sending remittance after making a transfer is painful. I Just made a payment and there is not a simple field to add email address to send to. Website is slow and clumbsy compared to other major banks. I regret joining NAB based on the website.
Horrible and incomptenent
We wanted to get a home loan from NAB. The specialist prepared the loan documents with multiple errors in very important areas. When we pointed out that such errors shall be corrected, the loan "specialist" prepared the next version, where a bunch of new errors have been introduced. When we pointed out to such errors again, the NAB "specialist" went silent. WE tried to get in touch over the phone and email multiple times but did not get any reply. We then forgot about NAB and took a loan from one of online lenders, their process was much quicke...r and more efficient. However, we then discovered that NAB left 2 footprints in our Equifax files. So, these incompetent people could not give us a loan because of their incompetence but successfully left 2 enquiries in our credit files. Stay away from NAB, there are much better lenders out there.
Customer service has been degrading year by year
I have been with NAB for 19 years and I have noticed that in the last few years their service is getting worse and worse. This is the same feedback from few of my friends.
Too bad. We Don’t Care.
Their loan manager had the home loan application for 5 weeks. A tick and flick application because of huge income and huge equity. It was fully approved. Yet NAB still delayed a 60 day settlement. No reason given. No apologies. Nothing.
They just don’t care about customers or customer service. I have moved all my banking to a local credit union. I tell everyone I know to take their business away from this soulless institution.
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Questions & Answers
Can I deposit coins at a nab atm
majority of NAB ATM don't offer this service , NAB bank don't really own any ATM machines, NAB bank hire them that's why it's difficult to find a original nab ATM they got rid of most of them to save money.its Disappointing and frustrating when I need to find an NAB ATM to withdraw money have to use a different bank costing extra to use.
why wont my branch give me a deposit book to pay in money
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