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NAB (National Australia Bank)

NAB (National Australia Bank)

Online, Branches
1.6 from 867 reviews

Reviews

(64)
(44)
(24)
(51)
(684)
  • Transparency
    1.5 (130)
  • Customer Service
    1.5 (136)
  • Topics
    • General Transactions (65)
    • Loan Application (40)
    • Business Banking (30)
    • New Account (19)
    • Credit Card Application (12)
    • ATM Experience (9)

Reviewer Photos & Videos

  • More
Ashok

AshokSydney, NSW

Unprofessional staff

published

Staff from the settlement department was freaking rude and disconnected the call without listening to the actual issue raised.
What a joke, after waiting for 40 minutes, that’s what we get!

Transparency
Customer Service
TopicLoan Application
klf

klf

  • 2 reviews

Crappy customer service

published

Do not bank with the NAB. They make promises they can’t keep and then they don’t care. And then they tell you that they can’t advise you when the matter will be resolved. Go with another bank with good customer service!

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account
Craig

CraigGreater Melbourne (Outer), VIC

  • 3 reviews

Time to leave NAB

published
Transparency
Customer Service
TopicGeneral Transactions
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SMc

SMcSouth East Queensland, QLD

  • 14 reviews

Unprofessional and incompetent

published
Transparency
Customer Service
Alex

AlexSouth East Queensland, QLD

Absolutely horrible services! DO NOT BANK WITH NAB!

published

Have been with NAB since 2015 when I first came to Australia. Last year they decided to close most of my accounts and two visa cards without giving any reasons. Then this year they placed a block on my Internet Banking and I am not be able to access my funds of more than $70k in my personal transaction account even after I refinanced my NAB home loan with another bank and fully paid out the loan. As I am in 14 days self-isolation at the moment, had to be on the phone for more than an hour asking them to lift the block so that I can access my funds. The issue still hasn't been resolved and they asked me to go to the branch after the isolation. NAB is nothing but a thief who takes money that does not belong to them!

Transparency
Customer Service
TopicGeneral Transactions
iprimus hater

iprimus haterPerth, WA

  • 2 reviews

how nab treats a fraud victim

published
Transparency
Customer Service
TopicGeneral Transactions

Pirates are holding funds instead of sending it instantly via osko!

published

I have pay ID sent $2,000 via osko to my friend who also has OSKO and a pay ID so payments should be received instantly yet here we are 1 day later no payment has been received!

NAB are holding the funds rather than transfer it instantly as they are supposed for financial gain! They are pirates!!!!!!!

Note the status on Osko now states “ unavailable “ sneaky nab very sneaky

Transparency
Customer Service
TopicGeneral Transactions
Brenda Langella

Brenda LangellaMetropolitan Adelaide, SA

Disgraceful

published

Applied for a personal loan spent a half hour on hold before spending 3 and a half hours going thru finances which I had to keep repeating as he kept forgetting what I told him. Waited a week no call, so I rang again on hold for a half hour before being told the person who was handling my loan was on annual leave and had not passed it on. I was told I would get a call back,didn't happen. A week later got a call from original person to find out I would need to go thru it all again. I gave up rang latitude loans approved after one day with a lower percent

Transparency
Customer Service
TopicLoan Application
K.SYDNEY

K.SYDNEYSydney, NSW

  • 4 reviews

Interest charged even when you've paid full amount on due date

published

Be aware of interest charges on your card even if you paid the full amount before due date!!!
NAB charges you interest for the period in-between the statement date end, and the payment due date,
resulting on interest charges every month even if you paid the balance in total and on time!!
Dirty tricks shameful !!!

Transparency
Customer Service
TopicCredit Card Application and General Transactions
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Todd c.

Todd c.Western Australia

Crap service, just because I want to change banks, you take a month for a discharge. Nice way to make extra interest.

published

WA, I’ve been with them since 2005. Due to divorce needed to refinance. Rang NAB 4 times and due to the run around decided to go through broker. Now holding up discharge. Guess what NAB, I’m selling that house and will be buying a new one, won’t be using your bank for that loan

Transparency
Customer Service
Andrew

AndrewGordon 2906, ACT

  • 4 reviews

Like a ghost from the past, they haunt you

published

No Stars at all...NAB is the 1st Australian bank I had since 2014. Unfortunately I had a bad incident in 2016 where they performed duplicated direct debit making my account go negative balance. I got worried so I asked if this will affect my credit score. The bank issued a credit score check and It was not explained to me that this will impact my credit score record. Now it is 2020, I am trying to refinance my home loan, the new bank wants an explanation of why NAB requested credit score check. Going forward this costly mistake of NAB will get me questioned every type I will apply for a new banking product.

Transparency
Customer Service
TopicGeneral Transactions
gottalove

gottaloveSydney, NSW

  • 20 reviews

Generally quite good

published

I have been banking with NAB for many years.
Initially, I dealt with my local brank who were really helpful and lovely.
Other times I have dealt with a branch on a Saturday and they too have been lovely.
Recently I applied for a credit card, the process has been very easy, however, one small gripe, I did call them to follow up on something and the man on the other end was not very caring or knowledgeable. That is the 1st time I have experienced that.

Transparency
Customer Service
TopicCredit Card Application and General Transactions
Matt H

Matt H

  • 5 reviews

Worst bank I've dealt with

published
Transparency
Customer Service
TopicCredit Card Application
Becca Smith

Becca SmithGreater Melbourne (Metropolitan), VIC

Worst bank ever, heartless and mean

published

My mum was with NAB for over 30 years and when she had a stroke and needed help with her accounts they just abandoned her. Heartless and greedy - will never, ever bank with them again.

Transparency
Customer Service
TopicGeneral Transactions

So poor I will literally send my approved application to show them they are broken/rub it in their face

published
Transparency
Customer Service
TopicCredit Card Application
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Dishonest, rude and arrogant to say the least.

published
Zero

ZeroSouth East Queensland, QLD

Horrible

published

After 10+ years of NAB, I have had enough. The customer service is appalling at best, their staff are simultaneously slow and rude to their customers, and their business practices are regularly of questionable legality and morality.

Transparency
Customer Service
TopicBusiness Banking and General Transactions
David

DavidPerth, WA

Do not even go to NAB Morley - Lost faith in NAB for good

published

Went to the Morley branch last week to settle some account issue Ive had. The lady was plain rude, said "HI" like "what you want". Not even looking at me when talking, texting on her phone. Told me she cannot help me and I have to book an appointment. Fair enough, I ask her when I can be booked in, still texting she said not before the next 2 weeks. Congratulations NAB, you have just lost one more customer and will make sure many more people know about it. That woman's attitude was disgusting!!

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
KLD

KLDGippsland, VIC

Not enough Staff

published

2nd time in two weeks the Moe branch has been closed due to lack of staff. Working for a big company we need to bank every single day for reconciliation purposes. The staff at the Moe branch do a wonderful job considering they are under a lot of pressure with the amount of customers they have to deal with. The regional manager of Gippsland needs to have a reality check and put more staff on.

TopicBusiness Banking
NAB sucks

NAB sucksVictoria

only 1 star because system doesn't allow negative stars

published

www says 'open new account in 10 minutes' - 20 minutes later online, their rubbish system doesn't recognise existing customer ID, call the 'dedicated business team' number - waste 15 minutes on hold - get asked a tonne of questions, turns out this is not the business number - transferred to someone else - they ask me all the same Qs - they jibber jabber for 15 minutes then tell me I need to go into a branch. Last time we opened an account with them (only 3 years ago) we did that and it took them 2 hours - they took all our ID docs - now none of those docs are on their 'system'. what a joke - I'll be going elsewhere.

Transparency
Customer Service
TopicBusiness Banking and New Account
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Questions & Answers

James S.

James S.asked

NAB (National Australia Bank)

Hello, Can i deposit cash into another companies account. I have tried this i have there bsb and acct. Numbers. So far i cant do.

1 answer
Brenda Langella
Brenda Langella

You should be able if you have the app click on pay anyone and put in the details that should work

Nick H.

Nick H.asked

Online

If you make to many errors at the atm and it shuts you out how long before you can have another go

1 answer
george
george

2hours or you need to contact the bank

Nick H.

Nick H.asked

NAB (National Australia Bank)

How many errors are am I allowed at an ATM shut down how long does it take to reopen

No answers

Get an answer from our members and NAB representatives

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