Citymove Removals NSW, Marrickville

Do not use! You’ll regret it – THESE PEOPLE ARE CON ARTISTS AND CHEATS - DO NOT USE. Was quoted 3 hours for what ended up being an 11.5 hr job - just a small 2 bedroom unit (no stairs). 10 mins between apartments. Two incompetent removalists arrived in a dingy truck. No method or strategy to loading to utilise the space or facilitate any sort of efficiency. They ended up… Read more

needing to do a 2nd trip. Numerous pieces of furniture was scratched and damaged. Furniture assembled by the guys fell apart. They attempted to overcharge me by $10 per hour at the end of the day. When I queried it, the removalist phoned his office who then processed the payment in full without my consent or even notifying me of the amount that was being processed. And to add insult to injury I was charged a surcharge for using my card even though I had cash on hand and wasn’t given the opportunity to make the payment. It was simply stolen from my bank account. Despite all this, all I had asked for was a refund on the credit card surcharge as it was a complete injustice given the circumstances. They refused to refund the surcharge unless I signed a document declaring my happiness with the service. Outrageous. Complete lack of professionalism. Overall a bad decision to use their services.

They where very polite and professional – They arrived on time and communicated with a phone call when they left there premises to let you know they are on there way and on arrival. I would recommend them to family and friends with no hesitation.  Show details

Convenient – We needed to storage 9 pallets on a 20 feet container. the distance was not to long since we are located in Marrickville. Everything went well but there was a 3 hours delay.  Show details

Friendly service. Easy to work with – The move involved shifting items within a commercial office space. The two guys from Citymove acting as 'Hired Muscle' were friendly and helpful. Happy to do whatever was asked of them and were both careful and efficient. They arrived on time. We'd be happy to use Citymove anytime. Highly recommended.  Show details

Friendly, expert service – Moved two rooms and a lot of boxes to my new house with these guys. They are super friendly, professional and go above and beyond a moving service. I don’t normally write reviews but these guys are exceptional. Highly recommended!  Show details

1st class service, 1st class team – We moved into our new office and the guys turned up on time and didn’t stop. They were careful and delicate with all of our items and always asking questions about where to our items etc. The best moving company we have used yet.  Show details

3.5 hours late and 3 x the quoted price – 3.5 hours late and 3 x the quoted price Booked a 1pm arrival on a Friday afternoon as we live on a clearway (which was advised). All of this was no problem with the booking agent. Until the day of arrival and I had to chase the chase where the removalists were, only to be told we were booked in a 'guide time' of 1pm - 5pm. This was not… Read more

explained on booking. Once they eventually arrived at 4.30pm there was no parking anywhere nearby, we missed our booked move in slot at our new building (located one block away - which took them 35 minutes to drive to) and were charged an additional $250 'out of ours' fee by the building manager. They then took 4 hours to move 31 items of furniture from our 2 bedroom apartment (no boxes included in the move, we had already moved them). This number includes small items like bedside tables and 5 dining chairs. This came to a fantastic total of $800 when we were quoted $350. They also dragged our $3,000 mattress through a car park and shredded the cover and 2 sides of the mattress.

So a total move cost of $1,050 to move a few items across the street, and destroyed a $3,000 mattress.

Worst mistake I've ever made when moving house. I should have followed my instincts when I saw only positive reviews here - afterwards I found out they have been fined twice before for posting fake positive reviews. I felt sorry for the guys moving, who had obviously been booked on way too many jobs that day and didn't get to finish till 8.30pm on a Friday night. 0/100 - AVOID.

Also contacted the company twice before posting this review to give them a chance to compensate and explain - to no reply after waiting 2 weeks. But I can guarantee they will call you to book in within 1 minute of placing an online quote request.

Fast & Trustworthy - B2B moves - Highly Professional – Our fit out & property services company use Citymove at least once per month to relocate our clients from one office to another. Our clients are always happy with their moving experience. Citymove call center staff are incredibly professional - Ariana is just fantastic! Citymove always go above and beyond - clean, reliable, knowledgeable and they… Read more

can pack and store goods also. It is the moving company we can trust with our clients and customers.

Marta - RPS Project Services www.rpsproject.com.au

Fantastic service – I recently moved apartments within NSW (I simply moved a couple of suburbs away) I had a bad pre-move experience with Six Brothers Removalists. I made a booking then ordered removal boxes from them. The day before they were supposed to be delivered, they phoned to say they can't deliver them and if I could stay at home on another day. Then they… Read more

didn't show up at the agreed second delivery time either. I then cancelled the booking as I didn't trust them. Thankfully they refunded my money within a few hours. After looking at the reviews on this site for six brothers, I should never have booked them in the first place.

I then trawled this site to see which removalist had the best reviews and citymove seemed to have great feedback. I decided to go ahead and book (this was on a Thursday and I was moving on that very same Saturday, i.e a few days later).

From the minute I called, the lady on the phone was very professional and it seems that their systems and processes were rock solid. I asked the lady if it was possible to deliver boxes so close to the moving date. She said she would check with the courier but told me there shouldn't be a problem and would call me back. I then put the phone down after having made the booking. She called back very quickly and told me the boxes could be delivered when I had requested (which they did).

On the day of the move, a big truck with two guys showed up and they just handled everything flawlessly. The quality of the vehicle and the uniformed staff gave me a lot of confidence. Aside from moving all of my things very carefully, they bubble wrapped the fridge and washing machine and were extra careful with those. The two removalists were very helpful and friendly.

After around 5-6 hours, I paid the final bill using their iPhone app and it was all done flawlessly.

The communication over the phone and email from this company was first class. You feel as though you have a personal account manager for your move from start to end and that you're the only one moving house that day.

I would definitely use this company again. Excellent customer service and once you book them you have nothing to worry about. Even if you're able to find companies that may be a little cheaper, after my experience with Six brothers, saving a few hundred dollars isn't worth it.

Highly recommended!

Charged for a service that didn't happen – Movers charged me $120 for bubble wrap which never happened. Wouldn't let me look at the breakdown before payment. Never mentioned the bubble wrap. Asked me to sign after payment? They used shrink wrap and blankets which would have been $30, not $120.00. Invoice said they used 40 meters of wrap.I'm sure I would have seen something that large enter… Read more

our house. I was also helping to move.

Been a week, and still not resolved. Was happy with the move until this. Used their services, thinking this sort of thing wouldn't happen. They did take photos of our house but not of the truck which would have shown the lack of bubble wrap used. Included photos of other movers instead. Very disappointed. Not something you want to go through when you're moving into your new home.

Day before my move they say no driver so sending 4 tonne truck instead of 20 tonne! – I booked my move a month ago and a 10 tonne truck was required. Today a day before my move they call me and say there is no driver and will have to give me a 4 tonne and will not charge me 1 way. There is more cost increment in having 2 trips than just one way mileage- the twice loading and unloading and lesser men to do all the work. The… Read more

operations guy was not helpful at all when I asked to speak to the manager. The driver is not available but the 10 tonne truck is so they can get a replacement to fulfill customer need for a 10 tonne truck. They charge by the hour so having two trips turns out more expensive. It's last minute's notice and there is no focus on customer service at all and they tell you the day before the move and will not give any options favourable to customer. The operations guy seemed determined in saying there is no other option without even escalating yet to manager who will call me back in 2 hours. Lets see if the manager is more reasonable. Dont be fooled if you can get a more reliable mover go with a different one instead of citymove!

Beware - Citymove take photos of your house after they move you in – Beware - The removalists take photos of your house on their personal mobile phones after they move you in. Apparently this is their procedure so that they can attach a photograph to your invoice. There is no good reason for doing this, especially given the security concerns this causes. Hopefully these photos don't end up on a "good places to break into" website. Beware!!! Especially ladies living on their own.  Show details

Perfect service, 100% recommend! – My move was from a tiny studio to storage, from the beginning to the end, the team was efficient, friendly, punctual and had a sense of humour, I am very impressed and would use them again in a heartbeat. I was utterly delighted, not one complaint whatsoever.  Show details

Quick, Reliable and Stress Free – Although not a large size in furniture moving. Weather was horrible, however the most reliable service yet. Came on time, and even reached the destination of new home quicker than I thought. Daniel + Leo = They definitely should be recommended :) A very dependable service even from a 1-2 Day Request. Will use again for sure.  Show details

Careful, friendly and efficient – 1 bedroom house with lots of large plants. Daniel and his helper were excellent. Very careful with our wood floors and newly painted walls. Short distance move that was timely.  Show details

Professional Services – Very pleased with the team at citymove. Fantastic service. Thanks to Daniel & Leonardo very professional and hard workers. This was the second time we have used Citymove and both time we have been very satisfied with Citymove. Would highly recommend to family and friends to use citymove services.  Show details

Highly recommend – Fellipe and Gilmar were friendly, reliable, and efficient in moving everything from our 1 from house into storage. Would highly recommend them!  Show details

Great Service!! – Viny and Fernando did an awesome job of our 2 bedroom terrace house move. They were on time, worked quickly and professionally, and were really nice guys to top it off. I don't normally write reviews, but they impressed me so much I thought I'd go to the effort on this occasion.  Show details

Efficient and great! – Moved a 2 bed apartment with ease and speed, handled furniture carefully. Removalists were punctual and respectful of beloved items, and we appreciate the care and attention given even though the move was only about five kilometres! -- all in all, would recommend. Worth the money to spend for professionalism and great customer service.  Show details

Stay Away – Booked my 2 bedroom move with these clowns, they gave me "earliest and best slot" 7:30AM. These guys appeared after 1:30 hours. In the meantime, I made numerous calls to their numbers, not a single person called me back and told me any reasons for the delay, etc. I had to step in by looking at their speed, still took 4 hours to complete the… Read more

move, charged me $530 and gave $30 discount.

This was my second move with them so thought they will treat me good but now will never repeat the mistake and just leaving this review so people can also learn by my mistake.

Fantastic – We've used Citymove twice is 6 months and have found them fantastic. We've been lucky to have Ivan as the primary driver on both occasions and he is very professional and skilled in removals. He usually has a less skilled offsides but he instructs them well and the moves are seemed and stress free. We also had Sergio this move (we had 2 trucks for… Read more

2 locations) and he was wonderful also.

There was a couple of breakages on the moves, but honestly, I don't think I've ever moves without a couple of glasses or bowls being collateral damage.

Reasonably priced and an above reasonable job.

Would recommend (and have) to anyone needing the job done (especially in the inner west, they are great in the tricky skinny spaces).

Amazing service, excellent timing – I was moving belongings from Melbourne to the ACT. The customer service was fantastic, and flexible when my building manager would not allow me to book elevators on the day I originally wanted. Everything was spot on time, and flexibly arranged with me. One of those "too good to be true" experiences, which squeeked into the "but it was" basket.  Show details

Moved 1.2 Km From Raceview To Flinders View. 18/6/15 – Shocking the truck had no ramp or electronic lift. They handed everything down to another guy from the truck and were extrememly slow. They had been notified before that I had extremely heavy furniture as was solid timber. Overcharged and also stole items from the move. I have emailed them and still waiting for their reply. I am very angry and definitely not happy with their service.  Show details

Excellent service – We used Citymove to move from Sydney to Melbourne and their service was excellent. After returning from overseas we had our furniture stored in three different locations and Citymove were happy to accommodate a pick up from each spot which made the move so much easier for us. I was not able to be at the pick up locations but they coordinated with… Read more

my family members at each spot and all went well. We received all our boxes and furniture the next day as specified, and the delivery was fast and efficient and nothing was broken. In the lead up to the move I spoke with the team at Citymove on the phone several times and they were always fast to pick up and assist with any query I had. Email responses were also fast. I couldn't have asked for a better moving experience and would highly recommend Citymove.

Awesome service - would definitely use again – I moved from Sydney to Brisbane for work and everyone I dealt with from Citymove was great. The co-ordinators made it easy for me to arrange the move, and the driver Dennis kept in touch while he was on the road so I knew exactly when to expect pick-up and delivery. All my property was handled with care and the service was great. Will definitely be using Citymove next time I'm moving.  Show details

No trouble move – We just had moved from Sydney to Gosford.They were time, finished task as expected. Friendly staff and defiantly consider for future move.thanks city move.  Show details

Apartment move to another apartment 2 blocks away – Was moving from a 2 bedroom apartment with a lift to another apartment 2 blocks down with a lift as well, the entire move took slightly more than 5 hours. The two movers arrived in their truck roughly 10 mins before the stated 7.30 am start, explained the paperwork and off they went. Happy with the service provided, would use again if need be in the future.  Show details

City move did a great job – They were reasonably priced, professional, and actually did what they said they would for my 5 cubic metre backload. They give me a 6hr window for the pick up and drop off then gave me another call an hour before they arrived. On the day of my uplift, there was roadworks outside my property so they had to park their truck 100m down the road,… Read more

which necessitated an unexpected additional $100 fee (once combined with my stairs); I don't consider this Citymove's fault and they did their best to work around the issue.

On the day of delivery, I found out that my pedestal fan had been damaged during the move. When I contacted them with photographic evidence, they promptly responded saying that they would pay what I considered a reasonable amount of compensation.

In summary, my move had a few complications along the way that Citymove smoothed over with their professionalism.

Easy move, no fuss and no headaches – From the initial enguiry to the final wave, I found the whole move to be very easy. I had contacted several companies and given them the same info. City Move were one of the last I contacted, and one of the first to respond with a provisional quote over the phone, that was very competitive. Once all arrangements had been made they kept in touch… Read more

to confirm what was happening, and I got a call from the guy doing our move, the night before to confirm the arrival time. He called again in the morning to confirm, and then a little later to advise they were running late due to the weather.

The whole move out went like clockwork, with our apartment being emptied in only a couple of hours (16 floors to the basement where the truck was parked, with one dodgy elevator and one ok)

We then arranged a time to meet at the other end (an interstate location), where they rang me again to confirm they were running a little late due to bad driving conditions - I had experienced them too so had no issues about this

Everything was in the new place in about an hour and they were on their way shortly after

The whole process was painless, and we had all possessions the same day Fast, efficient, cost effective, friendly