Civium Property Group Strata Management

Terrible. High staff turnover over, very poor communication, they act like they are doing you a favour, keen to rattle off strata jargon but not keen on explaining what people actually need to know. Nothing good to say about them.

Worst strata management I ever had to deal with. Feels like the person I'm dealing with is just blank. Wishing we could change Strata management and not have these guys.

Don follow up on emails, minimal work to assist unit owners regarding strata maintenance. I thought independent was bad but civium is definitely worse! They have their building maintenance manager do a report and don’t follow through with any of the maintenance required, including some which are safety hazards. Definitely no value for money or customer satisfaction or service for the large amount provided to them each year.

I am an owner in a Strata scheme Managed by Civium Strata and despite changes in Managers, (which is industry wide), my Manager is now Samantha Turnbull. Samantha has many years experience within the industry and find her very prompt in taking calls, always happy to help, friendly and resolves issues effectively. I would recommend her as a Strata Manager.

Excellent Service from a Great Team – Charis Inoc managed my investment property in Kambah ACT for me for several years. She was meticulous, helpful, respectful and never missed a beat. When I sold the property late 2023 I used Civium’s selling agents and they too were great.

Thank you – Thank you Abbey and Charis for your excellent service in helping us find a home. You have both really gone out of your way to help us. We are grateful for your assistance, patience and time. Thank you once again and keep up the great work.

If I could give a ‘0’ star review I would. I honestly feel sad for the guy who owns the business. In my heart of hearts, I believe he is treated like a mushroom. Out of the 7+ (it’s a blur) property managers we have had inflicted on our estate, only one has been half decent. I feel that as part of their ‘training’ they must take units on (to name… Read more

a few): deflection, deceit, various ways to not answer emails, how not to return phone calls, dismissing requests to not pay invoices and what the heck - just pay them anyway, and the ‘’piece de resistance’ ‘how to leave difficult requests in the ‘too hard basket until you leave’.

We have been with Civium for 3 years, and now actively looking for another management company. In my experience, Civium has very high staff turnover, which is bad enough. What's worse, is that there is no handover from outgoing staff members to the incoming ones. Agenda items get lost, tasks are forgotten. Emails are unanswered. Really disappointed with their performance.

Terrible company to deal with - constant turnover of staff, and treat property owners with contempt. Avoid at all costs. Our EC is looking for another strata management company to deal with.

So very refreshing replacing Civium as our strata managers. It makes me feel warm and fuzzy inside I won't be dealing with them ever again. The day you chose to charge $40 an email is the day I made it my goal to replace you. Feels excellent and super happy with our alternative managers thus far - highly professional which I had forgotten.

The worst property management service I have ever experienced. After requesting the restoration of basic infrastructure, it has not been dealt with for nearly a month and it is not complex work. There is almost no communication of work progress status without requesting updates and even then, it doesn’t amount to action just apparent gaslighting.… Read more

The lack of any concern for the resident’s safety is concerning. Engage them at your own risk. They do NOT sufficiently provide the service they are paid to perform.

I was just wanted to discuss with LEVY payment with property manager and SHE doesn't even have time to discuss where we pay them to manage our property and they ignore the owner. I didn't even get to email her directly as SHE is so much difficult to contact directly. My question is: if the property manger is difficult to contact then why would we… Read more

as owner to pay them to manage our property. I just felt like they are the property owners' customer not property owner. As property owner if we need to manage then why we appoint them as property manager. Please don't assign Civium to manage your property

Blatantly unprofessional service – I can't understand how these people have the conscience to work without sense of responsibility when dealing with their customers. The company would not take any accountability to resolve issues. The employees keep passing the issues to different departments and passing the blame to others. Whenever we tried to call, receptionist & intended person… Read more

would always make excuses to be not available as he/she going for lunch and promised to call back or reply on the email though they're not taking any interest nor taking note on the caller.

Very unprofessional – Don't use this strata management as they don't know what they are doing. Peter Bone was very unprofessional when handling strata meeting. He banned me from attending the strata meeting as a tenant and even I have a proxy from the landlord. He said, he didn't receive my proxy form which was sent last year and I told him I can resend it to him… Read more

immediately but he refused to check his email to confirm my proxy and cut me off from the Google meet. See more on my Google review.

Expensive and machiavellian – Our body corporate fee more than doubled when for some reason we changed company to Civium from Barards. Insurance fees seem to be the main blowout in cost. Insurance claim process was convoluted and took more than a year to get a small amount of money back, when every quarter we were paying thousands for cover.

Dishonest Company – Thieving [Content Removed]! The kickbacks they are getting off every invoice is ridiculous . The insurance 20% kick back and not disclosed and the broker were inconjuction and not disclosed and they got an extra kickback again! Civium and Core are in bed together and scratching each others back! Our building was managed by them for two years… Read more

before we could expose them rotting our complex. Our building is still not compliant and Civium didn’t care as long as they could drain us dry ! Stay away from Civium & Core

Unresponsive Timewasters – 3 days and 4 phone calls after my initial query about a time sensitive matter, someone finally got back to me. They were surprisingly understanding and promised a resolution by the next day. A week later, after dozens of phone calls, voice mails, and 'urgent messages' from the call centre to the staffer, there has still been no action/response. Very frustrating.

Not a professional company – If I could give these guys a minus I would!! No accountability, no professionalism, thank goodness we were able to vote a new strata manager when we could , state of finances /or lack off- ACT strata folks are so inexperienced in ALL things strata, massive hikes in insurance, not following through with defects with the developer and fire defects!!!! Do yourselves a favor do not hire these people!

Enjoy Billing you but not service – Was sent a collections notice as the first communication for a levy fee. Complained yet still had to pay a collection fee. A couple of months later a note was sent out saying they had issues with their levies system. Very poor management of property, very poor customer service and an organisation who seem to enjoy charging the extreme prices and yet not the delvery of service. Do not use this organisation!

Terrible service, poor communication – This Strata company has recently taken over our building and the experience has been terrible. They rack up legal costs and don't bother to identify if the invoices are going to the correct location, then expect payment for what is obviously their fault. Acting on good faith we paid the outstanding expecting the legal fees to be waived only to be… Read more

told after payment that they would not. Their portal has no dispute resolution process and our building access for after hours has been cut off. Our pervious strata provider had great communication and we always were looked after. I have tried to reach out to others in their organisation only to be meet with silence.

Bad service and poor admin – This strata management's admin is extremely poor. They always forgot to sent tax invoices by mail and email. And when you are late in making payment due to their mistake, they will fine you. This is extremely poor service. They also don't care about the well being of the tenants when one tenant caused problems and disturb the peace of others. We complained and complained, and they just making lots of excuses that it is beyond their scope.

High cost strata management with poor service – Civium took over from Strathfield strata on our block. We found them to be high on fees and low on service. There was frequent change in strata managers making things more difficult. Under their watch, our common garage security door was left unfixed for around 2-3 years. Other stuff need constant follow-ups to get things fixed. CCTV project… Read more

where a quote becomes an order without our approval. There was more than 1 occasion needing to raise extra levies on top of an increase to our regular levies.

We have since changed to a new strata company called Area Strata (feel free to check out my review with them) which is cheaper and offered more included services in the fee. It was the best decision we have ever made. We are now operating so efficiently that we no longer need to pay extra special levies and our regular levies have dropped from $1194/qtr plus special levies with Civium Strata to just $695/qtr with Area Strata.

Please look elsewhere.

useless Civium – Useless body corp, admin fees are to high, maintenance is not taken care of and problems that do occur you end up finding quotes as they are to slow or don't respond and when they do decide to get back its with some excessive quote. thanks goodness as a property owner we were able to get rid of this useless OC

Admin fee is becoming too expensive – I know every fee is increasing but the way they increase admin fee in body corp is disgraceful! I was shocked when I received body corp fee this time!! How much is enough for them who does only little things for us?? It's only for the 2bedroom townhouse, no gate, no swimming pools, no BBQ areas!!

It is the most disorganised organisation I ever known. The best option is to stay away from them – For three long years, I have been paying for property management services with Civium. However, I recently received an infuriating message from them stating that they do not actually manage my property. This level of incompetence is completely unacceptable, and their complete disregard for my attempts to contact them is beyond frustrating. To… Read more

make matters worse, they have not even paid property outgoing, which are redirected to them. This is outrageous, is this company insolvent?

Dreadful! – I'm selling a property managed by Civium, and they have been unresponsive and unhelpful in providing information solicitors need for the sale. Emails are ignored and it's impossible to get through by phone. They seem to be massively understaffed. It's quite shocking when you consider how much owners are paying them.

Experiencing Very Poor Support and Careless Communication – I own a townhouse in the Australian Capital Territory (ACT) that is managed by Civium Property Group. For the past two years, I've been complaining about a worsening water leakage issue from the roof. However, as the property is under strata management by Civium, I can't resolve it myself. Despite my attempts to communicate, they have shown… Read more

little interest in addressing the problem. They've made promises of resolution, but haven't taken any action. I feel frustrated with their ineffective and unhelpful approach, seemingly more focused on extracting money than resolving issues. I'm seeking advice on whether I have any recourse to take action against Civium Property Group for their lack of response and failure to address the persistent water leakage problem.

Terrible awful useless strata company – Negative 1 million stars. Can't give minus stars so 1 it is. Don't believe the google rating of 4.2 because it's a lie. In my unfortunate experience of having them as our strata agency in the past 12 years we have had a constant turn over of strata managers. Sometimes we get 2 or 3 a year. They barely last a year. They don't know the strata law.… Read more

Constantly have to email and chase them up because they don't respond.

Most recent example is they sent a quote for a contractor for our complex. We accepted this quote. The company did an extremely poor job. We then (through our own endeavours) found out that this contractor does not have a builder's licence. They are operating without a licence. This is illegal!

So, the strata said they vet all companies to ensure they are licensed, and yet, they have sent us a shoddy contractor, who did a shoddy job.

Now we have to take this contractor through the courts to return our funds. We should be suing Civium!

I've emailed the NSW Branch Manager as I'm so disgusted with this company whose services we pay for ! They don't even have a portal that works! It says 'under maintenance'. We can't even check our accounts. We have to email accounts at civium. What is the point? What is the point of having a portal that 1) doesn't work and 2) we can use it for the function we want? (accounts).

I'm thinking of requesting an EGM to change strata companies, because this illegal contractor is the last straw.

Owners beware! – They don’t respond to your emails, will change property managers several times a year and won’t inform your committee. The only time we got a proper response was when they were backed into a corner because owners lived in the area of their office and attended in person leaving no choice but to them to speak with them. We had a job pending with… Read more

them for 2+ years because they didn’t communicate with their contractors efficiently and we ended up with wood rot as a result to their neglect of our property.