Digital Door Locks (DDL)

Very bad. Absolutely waste of money. Wifi connection error all the time, wears battery quick. I replace battery, within few hours it starts giving me battery law warning. It does random sounds. Wifi issues all the time. Service is terrible with the company, and then instead of trying to help. They blame your internet provider, battery type, untill your warranty finishes, then they say too late you are not covered. Absolutely not recommend it

I can't really leave a review because I can't get through to them to even ask a question or even get help with the lock that I currently have tried multiple different ways and have run out of patience and time

AVOID DDL and Samsung Digital Locks – Extremely Dissatisfied - Avoid Samsung Digital Locks I recently had a frustrating experience with the digital lock service provided by DDL. I reached out multiple times, made numerous calls and even had to watch instructional videos to troubleshoot the Samsung digital lock at my home that the helpdesk person sent us. Despite promises of sending a… Read more

locksmith, there was no follow-up whatsoever. We called them 13 times over three days and we were promised that they are sending someone but neither anyone came nor they called us back.

The lack of communication and the unfulfilled commitment to resolve the issue left me extremely dissatisfied. It's disappointing to invest in a product and service that fails to deliver on its promises. I strongly caution others against purchasing or installing Samsung digital locks through this company. I feel sorry that Samsung could not find a better provider to serve their clients.

In my opinion, the service I received was so poor that I suggest a name change to "Samsung Dissatisfaction Centre." instead of "Samsung Satisfaction Centre" Potential customers deserve to be aware of the potential pitfalls they may encounter.

I hope my feedback serves as a constructive critique for DDL and Samsung, urging them to improve their customer service and fulfill the commitments they make.

Brilliant lock which I now can't live without! – I've had the DR-708 for nine months and it's brilliant for my needs. Easy to access with a code or fingerprint and with loads of additional features to make it a very secure option. The app is excellent which enables me to see who and when the door is accessed. Setup is relatively easy although you will need to spend some time reading the… Read more

instructions to get used to all the features and these are aided by very good voice prompts through the lock. But once set to your requirements, you don't need to touch the settings again apart from adding and deleting users. I've needed assistance on a few occasions (mostly to do with the app disconnecting which is probably something to do with my network rather than the lock). Email (rather than call) service and they will reply and provide you with help. I was really impressed with Alyza who went above and beyond to resolve my issues. I liked the first one so much that I've bought another, and I can't provide a better recommendation than that. You won't be disappointed if you buy the DR-708.

Excellent products with good support but perseverance is required – Bought a DR708 door-lock and had it installed by DDL. The finger-print sensor was faulty and needed to be replaced and after contacting them a number of times was eventually replaced successfully and now very happy. The support team are very helpful and accommodating but the process can be slow.

Replaced scratched acreen – Screen was scratched and sticker of serial number faded so had no way to track purchase however was purchased from DDL has had DDL sticker on it so they replaced screen

Very nice doorlock! – This doorlock is very good! Nice design and works perfectly. Absolutely love it!! Had a problem changing the password but it actually went to factory mode, i had to call and the problem was solved instantly

Poor Product, Poor Warranty – Absolutely DO NOT recommend Samsung Electronic Door Locks. We purchased 2 x SHP-DP609 locks for 2 separate houses and both had screen failures. After much complaining one was eventually replaced but DDL refused to replace the second saying that it was out of warranty period. Both were just over 2 years old and obviously have a design issue so… Read more

for $950 each, it is an expensive door lock for 2 years use. Be aware that when they fail, the only way that you can enter you house is with an emergency key which defeats the purpose of an electronic door lock if you have to carry an emergency key. Also be aware that once the door is cut for these locks, you can't use an alternative.

Terrible Experience So far – The Samsung SHP-R80 worked perfectly on the first night. However, starting at 11 PM on the second night, it began making noises every 30–60 minutes for no apparent reason. It completely disrupted my sleep, and the manual provided no clear instructions on how to fix the issue. I contacted DDL the next morning, and they suggested removing the… Read more

battery, which stopped the noise, but now the lock is operating manually. Its been 7 days, I’m still waiting for someone to resolve the problem. Disappointing experience so far for such an expensive product.

Horrible Experience – Horrible Experience. So what they they do is they will only pick the jobs that Handyman who is on hourly rate under their payroll can do the job. Once Handyman mucks ups the job, Locks smith comes in. Now This locksmith is worst too. By this time, Door is totally F up.

WORST CUSTOMER SERVICE – do not buy nothing from them!!! i had missing parts from my lock and its been ongoing for 2 months trying to find the missing part. they keep saying they understand but they got no idea

Great customer service – So helpful and stright forward assistance, they know the solution by listening to the lock sounds, calling back quickly, the only thing is that feedback box annoying because you jave to write 30 words

Good customer service – No issues with its operation and brilliant customer service. I have had the lock for 3 years and find it very convenient not to need keys. Batteries last well and it's easy to use.

Samsung SHP-DS705 – This is an awesome product for the price. The door lock has keyless access and controls. The door lock comes with a couple of keytags as well and others can be ordered easily. Master password provides single control. The door lock is really easy to install and use.

Samsung DH537 digital door lock system – Great door lock system, works well, very efficient, so much better than fumbling around with keys. Staff are so friendly and helpful, will answer any questions and assist with setup. recommend this product

Great customer service – My door lock was having issues with losing connections and I finally rang the help line today. Thankfully, the information allowed for the lock to work again, quickly and easily Thanks for your support!

Loving my new key lock system – Love my new digital key lock system and how easy I’m finding it is to use , staff were friendly to chat and to assist me with any inquires and difficulties to instal the key lock and ordering extra keys was easy would recommend this service highly

Amazing after sales service – Great team to deal with and very knowledgeable thanks all for amazing service regards both ladies I delt with were so polite and helpful keep up the great service guys

I love this digital door lock – The DH537 Samsung digital Door locks I have purchased from Bunnings are great, has a sturdy and high tech feel to it, very easy to use! Also great customer support.

This is perfect! – This is of high-tech and convenient for me to use! It's perfect! The key tag is tiny and easy to carry around which brings me much convenience in my daily life!

Excellent Door lock – Samsung Bluetooth Rim Doorlock has been excellent since installation. Has made my life better opening the doorlock with the RFID tags and bluetooth app so much more convenient. I highly recommend!

Excellent service – Brilliant front door locks, this is the third Samsung we’ve had, very reliable. Never need a front door key again. The finger print is consistent also. Back up service also was good from the supplier.

Excellent customer service, but Samsung/Zigbang app needs work – Recelyn was very helpful and patient in getting my Samsung/Zigbang lock working again. (The Wifi module needed to be removed, contacts cleaned and replaced.) The Samsung lock is okay, not the greatest user interface, but okay. The Samsung/Zigbank app is horrible. Difficult to use, full of typos and grammar errors (not in itself an issue, more of… Read more

an indication of a general lack of attention to detail.) Zigbang need to spend some time and money revising the user interface. I'd be happy to assist with some constructive feedback.

Professional Service – Excellent communication from the team on the East Coast. Job is done by the team in WA on time and hassle-free Highly recommended to anyone who needs digital locks installed at their property. Many thanks for everything.