Digital Door Locks (DDL)

Digital Door Locks (DDL)

 Verified
Digital Door Locks (DDL)
4.7

310 reviews

PositivevsNegative
95% · 29511 · 4%
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Return Claim MadeYes · No
Product Quality
3.4
Shipping
3.0

Reviews

310 reviews
Anton
AntonSydney, NSW5 posts
 

Samsung door lock

Good resolution support and products range. Kenneth is pleasant to deal with. Show details
Discounted W.
Discounted W.
 

Horrible Experience

Horrible Experience. So what they they do is they will only pick the jobs that Handyman who is on hourly rate under their payroll can do the job. Once Handyman mucks ups the job, Locks smith comes in. Now This locksmith is worst too. By this time, Door is totally F up.
Anthony E.
Anthony E.
 

WORST CUSTOMER SERVICE

do not buy nothing from them!!! i had missing parts from my lock and its been ongoing for 2 months trying to find the missing part.
they keep saying they understand but they got no idea
Umesh Sharma
Umesh SharmaGreater Melbourne (Metropolitan), VIC
 
SDS
SDSGreater Melbourne (Inner), VIC
  Fair Incentive

Replaced scratched acreen

Screen was scratched and sticker of serial number faded so had no way to track purchase however was purchased from DDL has had DDL sticker on it so they replaced screen
Anonymous
Anonymous
  Fair Incentive

Very convenient

This door lock looks nice and is very convenient to use.
Happy customer
Happy customerHunter Region, NSW2 posts
  Fair Incentive

Great customer service for Samsung SHP-DS705

Samsung Digital door look stopped working. Contacted customer support. Excellent help in fixing door lock Show details
Philip
Philip
 

Very nice doorlock!

This doorlock is very good! Nice design and works perfectly. Absolutely love it!! Had a problem changing the password but it actually went to factory mode, i had to call and the problem was solved instantly
Mohammad
Mohammad
 

Great customer service

So helpful and stright forward assistance, they know the solution by listening to the lock sounds, calling back quickly, the only thing is that feedback box annoying because you jave to write 30 words
Samuel Spencer
Samuel SpencerNorth-West & West coast, TAS
 

Good customer service

No issues with its operation and brilliant customer service. I have had the lock for 3 years and find it very convenient not to need keys. Batteries last well and it's easy to use.
Jeff
JeffGreater Melbourne (Outer), VIC
 

Samsung SHP-DS705

This is an awesome product for the price.
The door lock has keyless access and controls.
The door lock comes with a couple of keytags as well and others can be ordered easily.
Master password provides single control.
The door lock is really easy to install and use.
Brett
BrettIllawarra, NSW
 

Samsung DH537 digital door lock system

Great door lock system, works well, very efficient, so much better than fumbling around with keys.
Staff are so friendly and helpful, will answer any questions and assist with setup.
recommend this product
Zubv8
Zubv8
  Verified

Beautiful lock but has connection issues

The lock is beautiful to look at on the door. The fingerprint access is excellent and saves time and effort. The app however, is rubbish. It is clunky and the connection drops out all the time. The lock is only about 5m from the modem is should be no connection issues. Had to contact the customer service team to get it working at all and then it only works for a week or two at a time. The customer service team are very helpful and knowledgeable, and easy to get in touch with.
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jason
jason2 posts
 

Great customer service

My door lock was having issues with losing connections and I finally rang the help line today. Thankfully, the information allowed for the lock to work again, quickly and easily
Thanks for your support!
Marina Dolenec
Marina DolenecGreater Melbourne (Inner), VIC
 

Loving my new key lock system

Love my new digital key lock system and how easy I’m finding it is to use , staff were friendly to chat and to assist me with any inquires and difficulties to instal the key lock and ordering extra keys was easy
would recommend this service highly

Questions & Answers

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Details

CategoryOnline Shops and Home Care Shops
Offers Free Standard Shipping Yes
After Sales ServiceYes
Visit official website

Contact info for Digital Door Locks (DDL)

  • ABN: 59151256110

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