WORST CUSTOMER SERVICEdo not buy nothing from them!!! i had missing parts from my lock and its been ongoing for 2 months trying to find the missing part.
they keep saying they understand but they got no idea
AVOID DDL and Samsung Digital LocksExtremely Dissatisfied - Avoid Samsung Digital Locks
I recently had a frustrating experience with the digital lock service provided by DDL. I reached out multiple times, made numerous calls and even had to watch instructional videos to troubleshoot the Samsung digital lock at my home that the helpdesk person sent us. Despite promises of sending a locksmith, there was no follow-up whatsoever. We called them 13 times over three days and we were promised that they are sending someone but neither anyone came nor they called us back.
The lack of c... Read moreommunication and the unfulfilled commitment to resolve the issue left me extremely dissatisfied. It's disappointing to invest in a product and service that fails to deliver on its promises. I strongly caution others against purchasing or installing Samsung digital locks through this company. I feel sorry that Samsung could not find a better provider to serve their clients. In my opinion, the service I received was so poor that I suggest a name change to "Samsung Dissatisfaction Centre." instead of "Samsung Satisfaction Centre" Potential customers deserve to be aware of the potential pitfalls they may encounter. I hope my feedback serves as a constructive critique for DDL and Samsung, urging them to improve their customer service and fulfill the commitments they make.
Replaced scratched acreenScreen was scratched and sticker of serial number faded so had no way to track purchase however was purchased from DDL has had DDL sticker on it so they replaced screen
Very convenientThis door lock looks nice and is very convenient to use.
Great customer service for Samsung SHP-DS705Samsung Digital door look stopped working. Contacted customer support. Excellent help in fixing door lock Show details
Very nice doorlock!This doorlock is very good! Nice design and works perfectly. Absolutely love it!! Had a problem changing the password but it actually went to factory mode, i had to call and the problem was solved instantly
Great customer serviceSo helpful and stright forward assistance, they know the solution by listening to the lock sounds, calling back quickly, the only thing is that feedback box annoying because you jave to write 30 words
Good customer serviceNo issues with its operation and brilliant customer service. I have had the lock for 3 years and find it very convenient not to need keys. Batteries last well and it's easy to use.
Samsung SHP-DS705This is an awesome product for the price.
The door lock has keyless access and controls.
The door lock comes with a couple of keytags as well and others can be ordered easily.
Master password provides single control.
The door lock is really easy to install and use.
Samsung DH537 digital door lock systemGreat door lock system, works well, very efficient, so much better than fumbling around with keys.
Staff are so friendly and helpful, will answer any questions and assist with setup.
recommend this product
Beautiful lock but has connection issuesThe lock is beautiful to look at on the door. The fingerprint access is excellent and saves time and effort. The app however, is rubbish. It is clunky and the connection drops out all the time. The lock is only about 5m from the modem is should be no connection issues. Had to contact the customer service team to get it working at all and then it only works for a week or two at a time. The customer service team are very helpful and knowledgeable, and easy to get in touch with.
Great customer serviceMy door lock was having issues with losing connections and I finally rang the help line today. Thankfully, the information allowed for the lock to work again, quickly and easily
Thanks for your support!
Loving my new key lock systemLove my new digital key lock system and how easy I’m finding it is to use , staff were friendly to chat and to assist me with any inquires and difficulties to instal the key lock and ordering extra keys was easy
would recommend this service highly
Amazing after sales serviceGreat team to deal with and very knowledgeable thanks all for amazing service regards both ladies I delt with were so polite and helpful keep up the great service guys
I love this digital door lockThe DH537 Samsung digital Door locks I have purchased from Bunnings are great, has a sturdy and high tech feel to it, very easy to use! Also great customer support.
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