Digital Door Locks (DDL)

Digital Door Locks (DDL)

 Verified
4.7

308 reviews · Statistics

PositivevsNegative
95% · 29410 · 3%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes (0) · No (2)
Product Quality
3.0 (2)
See the Best Home Care Shops in 2024 as rated by Australians on ProductReview.com.au.

Reviews

308 reviews
Anthony E.
Anthony E.
 

WORST CUSTOMER SERVICE

do not buy nothing from them!!! i had missing parts from my lock and its been ongoing for 2 months trying to find the missing part.
they keep saying they understand but they got no idea
Umesh Sharma
Umesh SharmaVICGreater Melbourne (Metropolitan), VIC
 
SDS
SDSVICGreater Melbourne (Inner), VIC
  Fair Incentive

Replaced scratched acreen

Screen was scratched and sticker of serial number faded so had no way to track purchase however was purchased from DDL has had DDL sticker on it so they replaced screen
Anonymous
Anonymous
  Fair Incentive

Very convenient

This door lock looks nice and is very convenient to use.
Happy customer
Happy customerNSWHunter Region, NSW2 posts
  Fair Incentive

Great customer service for Samsung SHP-DS705

Samsung Digital door look stopped working. Contacted customer support. Excellent help in fixing door lock Show details
Philip
Philip
 

Very nice doorlock!

This doorlock is very good! Nice design and works perfectly. Absolutely love it!! Had a problem changing the password but it actually went to factory mode, i had to call and the problem was solved instantly
Mohammad
Mohammad
 

Great customer service

So helpful and stright forward assistance, they know the solution by listening to the lock sounds, calling back quickly, the only thing is that feedback box annoying because you jave to write 30 words
Samuel Spencer
Samuel SpencerTASNorth-West & West coast, TAS
 

Good customer service

No issues with its operation and brilliant customer service. I have had the lock for 3 years and find it very convenient not to need keys. Batteries last well and it's easy to use.
Jeff
JeffVICGreater Melbourne (Outer), VIC
 

Samsung SHP-DS705

This is an awesome product for the price.
The door lock has keyless access and controls.
The door lock comes with a couple of keytags as well and others can be ordered easily.
Master password provides single control.
The door lock is really easy to install and use.
Brett
BrettNSWIllawarra, NSW
 

Samsung DH537 digital door lock system

Great door lock system, works well, very efficient, so much better than fumbling around with keys.
Staff are so friendly and helpful, will answer any questions and assist with setup.
recommend this product
Zubv8
Zubv8
  Verified

Beautiful lock but has connection issues

The lock is beautiful to look at on the door. The fingerprint access is excellent and saves time and effort. The app however, is rubbish. It is clunky and the connection drops out all the time. The lock is only about 5m from the modem is should be no connection issues. Had to contact the customer service team to get it working at all and then it only works for a week or two at a time. The customer service team are very helpful and knowledgeable, and easy to get in touch with.
  • Thumbnail
  • Thumbnail
  • Thumbnail
jason
jason2 posts
 

Great customer service

My door lock was having issues with losing connections and I finally rang the help line today. Thankfully, the information allowed for the lock to work again, quickly and easily
Thanks for your support!
Marina Dolenec
Marina DolenecVICGreater Melbourne (Inner), VIC
 

Loving my new key lock system

Love my new digital key lock system and how easy I’m finding it is to use , staff were friendly to chat and to assist me with any inquires and difficulties to instal the key lock and ordering extra keys was easy
would recommend this service highly
Lisa F.
Lisa F.VICGreater Melbourne (Outer), VIC
 

Amazing after sales service

Great team to deal with and very knowledgeable thanks all for amazing service regards both ladies I delt with were so polite and helpful keep up the great service guys
Hector X.
Hector X.NSWSydney, NSW
 

I love this digital door lock

The DH537 Samsung digital Door locks I have purchased from Bunnings are great, has a sturdy and high tech feel to it, very easy to use! Also great customer support.

Questions & Answers

No questions yet

Details

CategoryOnline Shops and Home Care Shops
Offers Free Standard Shipping Yes
After Sales ServiceYes
Visit official website

Contact info for Digital Door Locks (DDL)

  • ABN: 59151256110

Extra Information

JR Gas & Water
Tirtyl
Filtap
Inspirations Paint
Clean and Clear Water

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.