3,715 reviews
AI reviews summary
Pros
Verdict
The service is highly regarded for its consistent delivery of clean, fresh-tasting water and professional technician support. Long-term customers value the reliable annual maintenance reminders and the variety of high-quality filtration options available. There are no recurring complaints that meet the threshold for inclusion.
Taha came and did our water filter service , he was really professional at explaining things and was really efficient and knowledgeable! Highly recommend, THANK YOU!
Great service tech was on time and professional assured work was neat and tidy have been using for many years now and we love ❤️ using clean and clear water
Highly recommend clean and clear water , the taste and smell is amazing and you can notice a huge difference, we also use it for cooking and the food taste AMAZING! I ❤️Clean & Clear water !
Reviews with attachments
The guys at clean and clear water were very knowledgeable and provided great advice. Ahmed was great at his work done a good job. Will highly recommend to friends and family
I’ve had the 4 stage alkaline booster, very happy with the water quality and they also had a very nice tap to match my kitchen, I highly recommend them
Excellent prompt services, been with them for over 13 years .Techs are always polite and respectful,love the quality of the filters and very happy my family are drinking clean filtered water. I ❤️ clean and clear water
Couldn’t be happier with our experience, the first time we spoke with the office, they were so helpful and genuinely took the time to understand what we wanted rather than just trying to sell us something. One thing I really appreciated was the technicians recommendation of a 3 way mixer tap. We didn’t want to drill another hole in our kitchen… Read more
bench, and this was such a simple and clever solution. It looks great and means we have filtered water without changing the look of our kitchen. The whole process was really easy, the installation was done professionally, and the difference in the taste of the water has been amazing. It’s one of those things we wish we’d done sooner. Definitely recommend them to friends and family. I ❤️ clean and clear water.
Great installation done and fast looks great Easy communication all good
Very happy with the ongoing service and product. Would highly recommend.
Service tech was excellent he was very helpful and knowledgeable highly recommend
Great service, quick and reliable. Reminded me of my yearly service and booked in the same week.
Excellent service. Keannu went above & beyond great service. Highly recommended
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Gentlemen was lovely came on time, service was quick and efficient, highly recommend there products and services
Been with this company for over 3 years now very happy with there service and high quality products
Very pleased with the quality of products and techs they come every year on time never leave mess very neat, also love how they have the option of a 3 way mixer if you don’t want a separate faucet, i highly recommend them. I ❤️ clean and clear water
Technician was friendly and informative. Very good products. Been using them for 10 years now. Highly recommended
Great company to deal with , Noah was great with his work , would recommend this company for installing water filter in your kitchen .
We are really happy with the service . The team take the responsibility and give us a call before hand for the service booking. Team has a-good knowledge on what they do and share us the information.
Latest follow-ups
Brilliant service, fast and friendly technician. Highly recommend this company. Show reply
Follow-up · I had a triple under sink water filter installed 12 months ago for what I believe was a very ready price. I’ve just had the 12 month service on changing the 3 filters. Technician arrived on time and kept me informed along the way. The filter is brilliant. Works so well and the water tastes so pure.
Have used them since 2018, great service and product. We cant live without our filters now Show reply
Follow-up · I have the 5 Stage Reverse Osmosis System. They call me once a year as a reminder that the filter needs changing and every year it can be different filters that need changing. Its great that i dont have to remember. Installation was easy and the yearly service is super quick. Usually 15 to 30mins.
Water tastes better than any other filter I’ve tried and also mineralised the water at the same time Show reply
Follow-up · Water still tasting great and no issues after installation.
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Positive reviews
Have been using clean and clear water for many years now and I’m very happy with the service , I use the filter for basically everything especially cooking , highly recommend! I ❤️Clean & Clear water !
ive been with clean and clear water for about 6 years now and we honestly love it, we use it literally for everything especially cooking and for tea and coffee, you can notice such a huge difference aswell, we ❤️ clean and clear water !
Omar came well on time. Got prior call before he cane. Very professional. . We have this water filter since last 5 years. Every year in October tget replace filter. Happy with what we have
Negative reviews
Made an appt to get my water filter replaced Making an appt time Technician turns up when im not home Ring them when they havnt turned up They say he came when I wasn't home. Which was before appt time Ring to make another appt Disconnected..wait ,no one rings me back! I ring again , Disconnected I ring back again So dissatisfied with the service Caused me so much stress Would not recommend this company Show details
Water filter service – Good service of water filters& service of taps.Water tastes good.
Hi Giles. We are glad to hear that you are… Read more
Filter service – I have used Clear and Clear Water for the last 3 years and my family and I are very happy with their service. A staff member Yusuf arrived today to replace the filters and as always its a great service. We are very happy with the way the filters clean our water. We will diffidently continue with this service.
Thank you Lotte for taking the time to… Read more
Recent reviews
- +3
Not the quality specified on their website – Be warned they do not install the filter quality they specify on their website brochure. I ordered their triple under sink system and downloaded their brochure which clearly states this system includes a: 1 micron sediment filter 0.4 micron carbon filter Super fine coconut carbon All inclusive price including antique tap and installation $398.… Read more
The installer arrived and drilled the hole for the tap and then proceeded to try and upsell, for an extra $95.00, a 1 micron ceramic filter, to replace the 5 micron sediment filter he was providing. I didn't want any upgrade, but I suddenly questioned what filters he was installing.
Both the sediment & carbon filters he was about to install were 5 micron (photos attached) When I questioned this and said these were not what their website brochure specified, he tried to tell me 5 micron was a finer filter that 1 or 0.4 micron.... when the opposite is true.
I rang Clean & Clear Water and said I was not proceeding as they were not installing the filter quality they specified.
The installer then spoke to his boss and was told to upgrade the sediment filter to the 1 micron ceramic filter .... at no extra cost!!
I said I was also not accepting the 5 micron carbon filter when a 0.4 micron carbon filter was specified…. After another chat with his boss and the installer offered to install a US brand 1 micron carbon filter that he had in his truck. (Photo attached). It seems they don't even stock the 0.4 micron option specified in their online brochure.
I declined as this was still not what was specified.
Also be warned, they don’t provide the leaver you need to undo the units if you decide to change the filters yourself.
At Clean & Clear Water, we take pride in… Read more (+5 replies)
Exceptional Service and Quality! 5 Stars – I recently had Clean and Clear Water Filters install a water filtration system at my house (reverse osmosis system - aka the ROLLS ROYCE of the kind), and I couldn't be happier with the experience. From start to finish, it was truly outstanding. Service (5/5): The service provided by Clean and Clear Water Filters was exceptional. Right from the… Read more · 1
initial inquiry to the final installation, their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. They patiently answered all my questions, provided expert advice on the best system for my needs, and made the entire process effortless.
Product Quality (5/5): The water filtration system they installed is top-notch. It has made a remarkable difference in the quality and taste of our tap water. The improvement is truly noticeable, and it's great to know that my family is now enjoying cleaner, healthier water. The product itself is of the highest quality and is backed by a warranty that provides peace of mind.
Installation (5/5): The installation team was punctual, efficient, and courteous. They worked diligently to ensure that the system was installed correctly and in a timely manner. They also took the time to explain how the system worked and provided maintenance tips. Their attention to detail was impressive.
True Value (5/5): Yes, there might be cheaper options out there, but let me be clear: the value Clean and Clear Water Filters offers is unparalleled. Their system is an investment in health and peace of mind. I would much rather pay a little more for a product and service that deliver true quality and reliability. With them, you get what you pay for and more.
Superiority (5/5): In a market where some try to cut corners and pass off subpar products as premium, Clean and Clear Water Filters' dedication to excellence shines through. Their product is GENUINE and in a league of its own, and their commitment to honesty and customer satisfaction is commendable.
If you're looking for a water filtration system that doesn't compromise on quality or integrity, Clean and Clear Water Filters is the answer.
Overall Experience (5/5): Clean and Clear Water Filters has exceeded my expectations in every way. They have not only provided my family with a superior water filtration solution but also a level of service that sets them apart from the rest. It's rare to find a company that combines top-notch product quality with such a customer-focused approach.
I highly recommend Clean and Clear Water Filters to anyone looking to improve the quality of their water. Their commitment to excellence is evident, and they have earned my trust and gratitude unlike many competitors which I have enquired with trying to sell me a cheaper, lower quality version of the system and presenting it as the same.
Thank you, Clean and Clear Water Filters, for your outstanding service and an excellent product. You have made a positive difference in our home, and we couldn't be happier!
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Hi Linda. We’re sorry to hear about your… Read more