3,074 reviews
AI reviews summary
Clean & Clear Water maintains an exceptionally high standard of customer satisfaction, with feedback highlighting a consistent history of professional service and high-quality filtration products. Long-term clients frequently note the company's reliability over periods exceeding 10 to 20 years. The overall sentiment is overwhelmingly positive, focused on the efficiency of technicians and the noticeable improvement in water taste.
Pros
Cons
Verdict
Clean & Clear Water is a highly reputable provider recommended for those seeking reliable, long-term water filtration solutions with professional onsite support. The company excels in technical expertise and proactive customer service, making it a premier choice for residential water systems.
Amazing same day service. I called in the morning and the technicians came in and did an excellent job. Took their time to explain best location of the faucet. Clean and courteous and it looks great. Show reply
Very happy with this 4‑stage replacement filter. It instantly improved the taste, removed the chlorine flavour, and kept a strong flow. Fits perfectly with no leaks. Show reply
Excellent service from start to finish. The team was professional, efficient, and the installation was completed to a very high standard. Everything was explained clearly and left clean and tidy afterwards. Highly recommend! Show reply
Reviews with attachments
The installation was a quick and easy process technician was on time and explained everything clearly
Great service! The team is professional, efficient and explained everything clearly to us. They also left the area net and tidy.
Very prompt and reliable service have been using then for several years now. Show reply
Excellent service, quality and rate. Highly recommend! Best one in Sydney. Show reply
Good effecient service stainless tap looks great in my kitchen highly recommend it. Show reply
Super happy with the work the boys did for us! Show reply
Very happy with the service, in and out and hassle free, love the look of my new water filter Show reply
Prompt, clean and friendly service. A great system with good value for money. Show reply
Very happy with installation very nice tap designs highly recommend Show reply
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Works and looks great, fantastic service. I highly recommend clean and clear. Show reply
Very professional and effective. They arrived on time, and installed everything very quickly! Show reply
A good filter and quick install from the technician. Very happy with the filter Show reply
Clean and Clear filters do a fantastic job - we have had them in both Sydney and Wollongong. Always professional and great service! Show reply
Thank you Moody for the excellent service and water filer installation! Show reply
Great service, highly recommend for anyone looking for water filter system. Show reply
Latest follow-ups
Great and effecient service very friendly techs and staff highly recommend Show reply
Follow-up · The cost was very manageable. The technician cleaned the water purifier quickly and efficientlyand the service was promprly and safely completed.
Water filter – Prompt and proficient service. All very good and as we have had this product for several years we are very happy with it and the servicing we receive. Show reply
Follow-up · We have moved to the southern Highlands so no longer have the filter system that was installed at Middle Cove.
Water filter – Great service excellent installation & installer was on time & professional at all times . Show reply
Follow-up · Service is as described above>> though when I asked if they could service my other system in another location they blew me off. They want to move their product and emphasise this in their marketing approach. I'm doing my own filter replacements in both locations & have cut them out of the loop. I know this sound harsh but service is service>>
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In-depth reviews
- +3
Not the quality specified on their website – Be warned they do not install the filter quality they specify on their website brochure. I ordered their triple under sink system and downloaded their brochure which clearly states this system includes a: 1 micron sediment filter 0.4 micron carbon filter Super fine coconut carbon All inclusive price including antique tap and installation $398.… Read more
The installer arrived and drilled the hole for the tap and then proceeded to try and upsell, for an extra $95.00, a 1 micron ceramic filter, to replace the 5 micron sediment filter he was providing. I didn't want any upgrade, but I suddenly questioned what filters he was installing.
Both the sediment & carbon filters he was about to install were 5 micron (photos attached) When I questioned this and said these were not what their website brochure specified, he tried to tell me 5 micron was a finer filter that 1 or 0.4 micron.... when the opposite is true.
I rang Clean & Clear Water and said I was not proceeding as they were not installing the filter quality they specified.
The installer then spoke to his boss and was told to upgrade the sediment filter to the 1 micron ceramic filter .... at no extra cost!!
I said I was also not accepting the 5 micron carbon filter when a 0.4 micron carbon filter was specified…. After another chat with his boss and the installer offered to install a US brand 1 micron carbon filter that he had in his truck. (Photo attached). It seems they don't even stock the 0.4 micron option specified in their online brochure.
I declined as this was still not what was specified.
Also be warned, they don’t provide the leaver you need to undo the units if you decide to change the filters yourself.
Exceptional Service and Quality! 5 Stars – I recently had Clean and Clear Water Filters install a water filtration system at my house (reverse osmosis system - aka the ROLLS ROYCE of the kind), and I couldn't be happier with the experience. From start to finish, it was truly outstanding. Service (5/5): The service provided by Clean and Clear Water Filters was exceptional. Right from the… Read more · 1
initial inquiry to the final installation, their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. They patiently answered all my questions, provided expert advice on the best system for my needs, and made the entire process effortless.
Product Quality (5/5): The water filtration system they installed is top-notch. It has made a remarkable difference in the quality and taste of our tap water. The improvement is truly noticeable, and it's great to know that my family is now enjoying cleaner, healthier water. The product itself is of the highest quality and is backed by a warranty that provides peace of mind.
Installation (5/5): The installation team was punctual, efficient, and courteous. They worked diligently to ensure that the system was installed correctly and in a timely manner. They also took the time to explain how the system worked and provided maintenance tips. Their attention to detail was impressive.
True Value (5/5): Yes, there might be cheaper options out there, but let me be clear: the value Clean and Clear Water Filters offers is unparalleled. Their system is an investment in health and peace of mind. I would much rather pay a little more for a product and service that deliver true quality and reliability. With them, you get what you pay for and more.
Superiority (5/5): In a market where some try to cut corners and pass off subpar products as premium, Clean and Clear Water Filters' dedication to excellence shines through. Their product is GENUINE and in a league of its own, and their commitment to honesty and customer satisfaction is commendable.
If you're looking for a water filtration system that doesn't compromise on quality or integrity, Clean and Clear Water Filters is the answer.
Overall Experience (5/5): Clean and Clear Water Filters has exceeded my expectations in every way. They have not only provided my family with a superior water filtration solution but also a level of service that sets them apart from the rest. It's rare to find a company that combines top-notch product quality with such a customer-focused approach.
I highly recommend Clean and Clear Water Filters to anyone looking to improve the quality of their water. Their commitment to excellence is evident, and they have earned my trust and gratitude unlike many competitors which I have enquired with trying to sell me a cheaper, lower quality version of the system and presenting it as the same.
Thank you, Clean and Clear Water Filters, for your outstanding service and an excellent product. You have made a positive difference in our home, and we couldn't be happier!
Replacement of reverse osmosis filtration system – I called up the company to see if they could service my existing filters and check on the water levels , unfortunately their product wasnt compatible , they advised prior to appt that no call out fee would be charged in that event . The technician by the name of John was most helpful and patient , he advised the differences between the systems… Read more · 1
and alkaline levels and because of his expertise and willingness to oblige as the previous company had closed down , he called up head office quoted me a price and I decided to go ahead with the replacement . John worked most efficiently and he was very professional , he took the Initiative to relocate the new system without compromising my shelves and cabinet layout and space made available was very small . John went over and beyond and I must admit it was on account of his work ethics that I decided to proceed with the change . Looking forward to drinking water soon ..... eagerly waiting for cartridge to fill up ! Thanks again John
Recent reviews
Outstanding service and top-quality water—fresh, clean, and exactly what we needed. Professional, reliable, and easy to deal with; highly recommend Clean and Clear Water! Show reply
The work was done quickly and looks good. We have been waiting to get this done a long time ago, we didn’t know that we could get it for this reasonable price. Show reply
Great service and excellent product. The water filter makes a big difference — the water is very clean, clear, and tastes much better. Installation was smooth and the staff were professional and helpful. It gives me peace of mind knowing the water we drink every day is well filtered. Highly recommend Clean and Clear Water Filter to anyone looking for a reliable water filtration system. Show reply
Highly recommend their RO system installer! He was very professional, clearly knew his job well, and did the installation efficiently and neatly. He explained everything properly and made the whole process easy and stress-free. Very easy to deal with, punctual, and great workmanship. Really happy with the service. Show reply
One of the best companies I have ever used. Their communication is excellent, they’re always on time, and their customer service is outstanding. The technicians always do a great and efficient job. The office staff are absolutely lovely, so sweet and quick to book me in. I never have to chase them up as they always call me on time. I’ve never had an issue with them and would highly recommend! Show reply
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At Clean & Clear Water, we take pride in… Read more (+5 replies)