Reviewer Photos & Videos
Amazing job done!
So happy with the efforts of Louie from clean and dry. Did an amazing job and brightened my day. Thanks so much. Tiles are sparkling and carpets look like new. Lisa
Please please don’t use these people!
Please steer clear of this company. Wish I had seen all these comments before booking! Check their face book page too. Had an awful experience and I Was on my own with a baby and felt really uncomfortable, ripped off and intimated and management attitude was even worse. There was a job plan and quote and whilst I was out of the room they apparently did more without consulting and charged extra and although I still paid immediately they refused to leave my home until payment had cleared into their account which took well over an hour, they even ...tried me to make me put another full payment through while they waited for the first to clear and because I didn’t they then said I was lucky they didn’t charge more for the time he spent sat in my kitchen (refusing to leave) waiting for the payment to clear. They have since refused to take any of my calls to discuss what had happened and on top of it all the technician did a really bad job and the lounge and rug are in no better condition then when he started. I used to have a small carpet and upholstery cleaner and did a much much better job. Don’t let these people take any more hard earned money from any more families, just disgusting, unprofessional and greedy. Just heartbreaking for all the good people out there being treated like this, how do companies get away with this? What happened to good honest old fashion workers that cared about their job and customers. So upsetting.
Couldn’t be worse.
Terrible after-service support!
T’s and C’s is saying much for itself.
They basically don’t accept any responsibility.
I’ll guarantee the result will be much better if you do it yourself. Do not waste your time and money with them.
Average job and less than average service
The cleaner asked me to help him clean the carpet, used foul language, left the carpets unimpressive, and even left marks on the carpet which we then had to clean off ourselves.
Clean and dry - disgusting service
I had an awful experience , a full empty house of dirty , stained carpets . Left the technician to do his job . Returned the next day to stained dirty carpets - no clean smell after supposable deodorising. You could see where the cleaner had cleaned and missed. A terrible job. When reported with photos , no offer of returning. I paid $370 for this dreadful service , really ripped off. Had another cleaner come in , they removed all stains easily and freshened carpets . They came up cream again , costing me $200 - could not fault the second carpe...t cleaners service. Would not recommend clean and dry to anyone I have attached photos of how they left my carpets cost $370 ,the last two photos are another carpet cleaner which cost me a further $200 , they brought the carpets back to life , beautiful and cream again. Clean and dry would not rectify there bad workmanship Do not use. I find it hard to rate them at a 1 star Filed a complaint to ACCC
Saved my bacon
Great office staff that walked me through the process and helped me choose what I needed, and great technicians that came in and went above and beyond. Can't thank them enough for their work. They saved My bacon just in time for rent inspection.
Ripping off the elderly
My mum is 90 yrs old had her carpets cleaned by this company... she told them she had accident on the carpet... they came out fast, but they shouldn’t had bother... paid $171, mum mother is chair bound so she couldn’t look before she paid... I went up and looked... it looks like it hasn’t been done at all ..Stain still there... this is another company taking advantage of the elderly... they know she could look before they left and been paid... Don’t use this company young or old...
Carpets and sofa left with stains on
Our technician arrived and immediately said he wouldn’t be able to do upstairs as his hose wouldn’t reach. I explained I’d used them twice before, and it was fine, but he continued saying he wouldn’t be able to do it. He moaned through the entire job, missing huge areas of carpets which I had to ask him to go back over (as they had some light stains) and hadn’t even touched those areas as the carpet was dry. He said he wouldn’t clean the rug, as he wouldn’t have time. I explained it was on the initial quote, to which he said, when I can’t do it...with water it will ruin the floor. He honestly couldn’t wait to get away from the job, and he made me feel like I was inconveniencing him. He cleaned the lounge carpet and sofa and both were left looking exactly the same as before. We have our carpets cleaned once a year and they always come up lovely. I called the office, spoke to the manager and owner who advised me they wouldn’t give us a ‘free clean’. I didn’t want a free clean, just a proper clean in the first place. I feel very disappointed that I paid $500 and now need to use another company. I do not recommend this company, customer service is zero.
Change of Heart.
I had a guy come to do my 2 single seater lounge chairs, which were not too badly marked, and part of my master bedroom. I was quoted $140.00 which l also thought a was a little expensive, but thought that perhaps they would do an outstanding job for that price. However, as I had an appointment, i was unable to stay while he did the job. When i got back from my appointment I thought that perhaps the job was not too bad, as it had not dried yet, but after it did dry out, I thought that the lounge chairs were passable however, the bedroom carpets...were far from satisfactory. I do not know what chemicals they use, despite being reassured that it was very strong, but l have used supermarket spot clean that got them cleaner. For the price, considering other companies can do an entire room for around $80.00 or so, $140.00 for about 1/4 of my bedroom and 2 lounge chairs was extremely expensive for a sub standard result. I will DEFIATELY not recommend them or use them again!!!
I had a mattress and bed head cleaned by this company and I found the manager to be obnoxious and rude when I made a complaint. I had agreed previously to it being cleaned that they might not be able to get the stains not he mattress out as it was heavily soiled, the manager who I spoke to regarding the booking said they would try their best and that the guy who come to clean it would look at the bed head and I would be given a price if it could be done, I agreed. When the guy arrived he again said he might not be able to get the stains out whi...ch I agreed to, he then said he could do the bed head and it would be fine, I pointed out that there was a darker shadow on there which was where my sons head rubbed and that he was bald so it wasn't hair products, he said it was probably sweat and it should come up fine, he then called the office and they said the mattress price i was given was 130 dollar and that for the two items together it would normally be 380 dollars but they would give a discount and charge 310 dollars, I asked if i could pay part cash and part card and she said fine. At no time was there any mention of part of the charge being for an industrial clean including sanitising and deodorising, if they had mentioned it I would have queried it as they advertise that its included in the clean. The satins did not come out of the mattress which I agreed they had pre warned me so I didn't expect them to, however the bed was soaking wet and couldnt be slept in for two nights, when I phoned after a few hours I was told to put fans on it, I don't have fans so I was told to put the air conditioning on, I said its winter and there are kids also its expensive to run so then I was told to take it outside to dry, I again said its winter and I can't lift it and the bugs will crawl over it and its out in the elements, he said sometimes it takes 24 hrs to dry, I was never told that. When I called the office on the Monday the manager tried everyday to wriggle out of it, he said Id signed the invoice and it states the mattress was heavily soiled, I told him I wasn't complaining about the stains on the mattress just that it was soaking wet for two nights and the bed head marks were still there and considering the bedhead cost another 170 dollars it was a lot of money, when I explained this to the manager he said it wasn't just for the bed head it was for the industrial clean and deodorising and sanitation of the mattress, I said no that was free and no one mentioned about it during the conversation, he wouldn't listen and made it out to be a liar which I'm not. Not once did he apologise for the fact the mattress was soaking wet for 2 nights or did he offer any compensation or solution to the mater, he said he had given 50 mins on a conversation and he walk talk to the guy who cleaned it but then his words were he said she said I don't think we are going to get anywhere are we, I'm ending this conversation and he put the phone down. Disgusting customer service, I would not recommend this company to anyone, they are not interested in trying to solve the problem.
Very very satisfied
Two large floor mats severely soiled were collected, at different times, and then returned in amazingly good condition. I was surprised at how good they looked. Very friendly chatty service from everyone I spoke with. I was delighted with the service in every way.
Excellent job cleaning and conditioning leather lounge suite
Excellent job done cleaning and conditioning my leather lounge suite today. Great communication via email letting you know what to expect and the quote was very affordable. Also get texted prior to visit. Friendly technician who did a really good job. Thank you
Find anyone else but this firm
Quotes but when knew urgent they gouged price up 50%. Then contrary to their website they don't vacuum before steamcleans. Over priced, poor outcome, only interested in you signing disclaimers.
Total total rip off.....con artist sales people followed by un interested technicians.....Totalllllllly ripped off...
We were told that they would resolve our waterlogged carpet....no problem...
Technician arrived and said, no can do but I will wave the hose around, mutter some complaints about his office and then say...sign here...
We have been left using towels and fans to continue the work we paid them for. Short of wrestling their technician....my wife signed his paper and called his office and they just said....sorry about that...
I am steaming upset....more than they can imagine.
I will warn all our 2000 cgurch members and anyone who will listen.
Very very disappointed.
Terrible cleaning and customer service
Bruno came and did a good job on *most* of the couch - except he clearly missed the upper section along the entirety of the top. I sent photos showing the distinct band of dirt across the top of the couch that wasn't cleaned and I was fobbed off over the course of several emails with inane excuses and patronising rationalisations.
Questions & Answers
Hi i have written a review dont know why its taking so long to process it just wandering can someone pls tell me what is going on i have done the verifying of my email . Many thanks Sue The review was for dry and clean carpet cleaning pls if someone can tell me why its not processed as yet?
thank you for your email. I don't know why it is not getting uploaded. If you have written the review on the phone and uploaded the invoice photo then it should go live. but if it is not going live then we appreciate what you have done so far and that means a lot for us that you have tried. much appreciated.
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