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Clear Complexions
4.4 from 66 reviews

Reviews

Review distribution

5 star
53
4 star
2
3 star
1
2 star
4
1 star
6

It is very unprofessional clinic

published

I spent around 1500 for one of their "facial treatment packages" but unfortunately i did not get 5% of the result I promised with. They charging almost double the market with the "reason" they got better and long lasting result and again it lasts me less than any other places i did the same treatment with. When I complained and asked them to find a solution they didn't show any care. In other word I felt that I've been cheated and my money been stolen..

1 comment
Clear Complexions
Sacha HClear Complexions

Hi Sadia, We sincerely apologise for the experience you encountered at our clinic. Our area manager has been in contact to discuss this and how we can provide better service next time.


Highly recommend

published

Very happy with the staff at Macquarie Centre. Emilka is fabulous at her job and the other staff that I have met are great as well. Highly recommend. Treat yourself !

Customer Service
Return Claim MadeNo

Haley

HaleySydney, NSW

My happy place :)

published

I'm all about Clear Complexions! Emilka is absolutely fabulous and her work is flawless. I follow her wherever she goes, so much that I even just flew back here from Canada for a touch up after living abroad for a year. I just couldn't have been happier with my results after every single visit. Highly recommend. A billion thumbs up!!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMacquarie Centre
See all answers
1 comment
Clear Complexions
Sacha HClear Complexions

Hi Hayley,
That's great to hear! We'll pass on your fantastic feedback to Emilka who I'm sure will be thrilled :). Hope to see you back in clinic soon.
Kind regards,
Clear Complexions

Such good personalised care!

published

I finally had the guts to go see emilka after following her page for 4 years, after having a baby. She tailored an amazing mummy makeover for me and would 100% recommend her services at clear complexions Macquarie!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMacquarie centre
See all answers
1 comment
Clear Complexions
Sacha HClear Complexions

Hi Chrystal,
Thanks so much for the lovely feedback. We'll be sure to pass on your kind words to Emilka :). Looking forward to seeing you back in clinic soon.
Kind regards,
Clear Complexions


Sunday82

Sunday82Sydney, NSW

Worst customer service

published

I spent a considerable amount of money on 3 sessions of my recommended treatment/package (clear & brilliant,IPL& omnlilux) There was no change to my face that I could see. Each time it was someone different, so each had their own way.. I went in to see the consultant after complaining about the lack of results & they requested for me to come see the owner. My father tragically died when I was suppose to come in, I advised the clinic of this & I have never heard back from them to reschedule etc. I would never recommend this clinic to anyone on the basis of my experience.

1 comment
Clear Complexions
Sacha HClear Complexions

Great experience

published

Having attended Pacific Fair Laser Clinic today.
Holly the Clinician who attended to me was very attentive explaining the procedure clearly. Making me feel comfortable. Certainly looking forward to my next appointment.
Mary Ann A


Professional and Proficient Team of ladies

published
1 comment
Clear Complexions
Sacha HClear Complexions

Emilka is AMAZING

published

From the minute I met Emilka I felt completely looked after. She is so professional and at the same time I feel like I am being treated by a friend who I have known for years. The entire team at CC Macquarie are wonderful and are really attentive with a focus on detail. I can not recommend CC and Emilka more!

1 comment
Clear Complexions
Sacha HClear Complexions

Hi Sophie,
Thanks so much for the lovely feedback. We'll be sure to pass on your kind words to Emilka and look forward to seeing you again soon.
Thanks,
Clear Complexions


Helen

HelenCanberra Central 2602, ACT

  • 2 reviews
  • 1 like
  • Verified customer

Disappointing (lack of) service

published
1 comment
Clear Complexions
Sacha HClear Complexions

Hi Helen,
We sincerely apologise for the experience you encountered at our clinic. We have asked the area manager to contact you to discuss this and how we can provide better service next time.
Thanks,
Clear Complexions

Fantastic service

published

I'd like to recommend Emilka at the North Ryde Clear Complexions. Emilka is brilliant at what she does and is very patient at explaining the procedure to make sure you are completely happy! I am very happy with my results!

1 comment
Clear Complexions
Sacha HClear Complexions

Thanks for sharing your experience Leanne. We're so happy you loved your results and will pass on your lovely words to Emilka.


Emilka you are amazing !

published
1 comment
Clear Complexions
Sacha HClear Complexions

Hi Jessica, thanks so much for your lovely feedback! We're so happy you're thrilled with your results and with the experience you had. We'll be sure to pass on your kind words to Emilka. Looking forward to welcoming you back soon!


Promise everything deliver not much

published

Went in with acne scarring. Had multiple fraxels at over $1000 a pop. Appearance looked good for a while but didnt remove scarring like they indicated it would. Waste of money and time. Have since been told by a medical professional in the industry that nothing will fix my scarring. No laser is deep enough to fix the scarring. Felt CC just want your money. [name removed] is just interested in money and expanding the business.

1 comment
Clear Complexions
Sacha HClear Complexions

My experience

published

Be more specific about fees. I paid 195 dollars for a treatment which was suddenly increased from 150 by nurse. Even though l was told that that would be the total cost, when l went back to give feedback and made comments that l was not happy, they said l would need to pay another $95 or so as it was an ongoing process. A bit overwhelming when giving advice. I don't feel confident to go back.

1 comment
Clear Complexions
Sacha HClear Complexions

Comfort bear companion

Comfort bear companionCanberra 2600, ACT

  • 13 reviews
  • 7 likes

Investment for my skin

published

I was persistent in trying the excel laser, genesis laser and hydra facial to reduce the redness, get rid of the black heads and cleanse my skin. I was satisfied with my experience from the safety of the machines and equipment because these was my first laser and facial treatments. The hydra facial refreshed my skin. I was introduced to Rationale products for my skin. As I slowly purchased the products I can see my skin improving. I trusted the nurses taking care of me during the treatments. Thank you to the nurses that made me feel comfortable and at ease during the time that I was at the clinic.


Kay

KayCanberra

Over priced

published
1 comment
Clear Complexions
Sacha HClear Complexions
Nettie

NettieCanberra 2600, ACT

  • 2 reviews
  • 2 likes

Don't waste your money

published

I paid $50 for an initial analysis. I went there to find out what I could do about dry, scaly skin and pigmentation problems on my upper lip but they had no idea about treatments. After testing, I was told I had sun damage. Given that I grew up in Australia in the 1960s when sunscreen was unheard of, this was blatantly obvious. Clear Complexions then tried to sell me hundreds of dollars of skin care products. During the consultation the "nurse" failed to alert me to a fairly obvious skin cancer on my nose which I have since had removed through surgery. Don't believe their claims to be medical professionals! They had no idea but were simply interested in selling skin care products.

1 comment
Clear Complexions
Sacha HClear Complexions

Claire

ClaireSydney

A professional & experienced team delivering the highest quality treatments and products

published

I have been a client of Clear Complexions for many years and would not trust my skin care to anyone else.

Emma is a trusted and experienced nurse who has helped address and improve my skin concerns and also establish a simple and effective skin care regime for me to manage at home between visits to the clinic. I could not be happier with the support and advice I have received over the years, and would not hesitate to recommend to others.


Rashi Sharma

Rashi Sharma

  • 2 reviews

Wonders for skin

published

I am writing this review after 4 months of taking the treatment and using their products.I feel and see a fantastic and beautiful difference in my skin.I drive from parramatta to mosman because its worth my time and money.I always feel special the way they treat and welcome me .Thank you Sally and Emma.I know my skin is in good hands.Thanks for building the trust.


Will always return

published

My second visit to Clear Complextions at Mosman with two different treatments. I will definitely be back on a regular basis even though Clear Complexions is not the closest clinic to my home in the Eastern Suburbs.
Very professional, thoughtful staff who have suggested a number of future treatments that interest me.
I have been so pleased with the results!


Big Thankyou

published

As a client who has visited all three Sydney Clear Complexions clinics predominantly seeing Emma I would just like to say how impressed I have been with the services I have received. I have felt my needs have been met with a very professional and holistic approach and every step of the way has been fully explained to me with no concern of mine being too trivial. I am delighted with the treatments I have received and the products recommended for me.


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