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Click Broadband NBN 100

Click Broadband NBN 100

1.3 from 3 reviews

See the Best Internet Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
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4 star
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2 star
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1 star
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Not recommended

published

Terrible service. Every time service went out (every 2 months), had to wait 3-5 days for technician to come and fix the line. They offered no compensation for days of not having internet.
Speeds would reach maximums of 75 despite paying for 100, but frequented and average of 40-50.

Simply the worst experience I've had with an internet service.

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
Click Broadband
Sunna K.Click Broadband

Colin N.

Colin N.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Speeds are at total lie / too much contention

published

Customer of Click for 6 months, speed tests all over the place, random buffering, friends who visit commented on crap speed.
No how to guides on how to setup your router or VOIP, and everything requires calling customer service and then waiting for a tech (who try their best).

Switched to Aussie broadband, now speeds (80-95Mbp/s on NBN100 )now as advertised on exactly the same networking equipment / router etc. and same address.

Value for Money
Transparency
Customer Service
Start DateDecember 2018
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
Robyn L.

Robyn L.Greater Melbourne (Metropolitan), VIC

"We can't guarantee our speeds."

published

"We can't guarantee our speeds." was their response when I complained I'd been getting 35-60Mbps but paying for 100Mbps. The only time I got close to 100 (97 wireless, 95 wired) was after making numerous complaints, and it dropped again the next day. Don't trust them, they don't provide the service they claim, and their customer service leaves a lot to be desired. I switched to Dodo and I've never looked back. I've never had a speed issue with Dodo!!

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
2 comments
Click Broadband
Sunna K.Click Broadband
Robyn L.
Robyn L.

I've been through the TIO, but Click Broadband weren't very agreeable there so I've had to drop it. Never been so disillusioned and/or disappointed with a company!! :(


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Details

CategoryInternet Service Providers
Standard Monthly Price $88.88
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly
Data AllowanceUnlimited
NBN Speed Tier 100/40
Max Download Speed 100 Mbps
Max Upload Speed 40 Mbps
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