No value for money
I used to get NBN 12, then moved to NBN 25 to get better speed. I terms speed it did not improve significantly. Also, their customer service is super awful.
Not perfect but what is?
Good reliable connection with barely any dropouts I've noticed. Average speed is half or even less of the NBN50 connection but everyone else is the same so I won't mark them down for it. The switch was easy and modem is a good one compared to other company's.
In short, hassle free billing and service, hasn't required a single phonecall since connection 4 months ago.
Can't even load a video
I signed up 2 services, 1 was to be connected immediately, and 1 at a later date, both were confirmed by rep and email but still had to chase up a week later to only found out they thought both were to be connected at a later date.
It has been roughly a week since I connected and the speeds have been horrendous, particularly during peak (7-11pm). I barely get beyond 5mb/s. Currently it is 10pm and my speed is 0.68mb/s! The default quality for any youtube videos is 144p and still buffers.
I have mentioned this with their customer service and they told me to screenshot the speeds (which I will) and they will look into it.
While it is a competitive price, I don't think the abysmal speed is worth it. If it doesn't improve drastically I think I'll opt out after this month and cancel my other pending service with them to save the hassle.
Trying to steal $297 from customers
Spent 5 hours on the phone between Click, NBNCO, Telstra and another ISP trying to work out why Click wanted to charge me $297 to connect a 40yo property with an existing phone line. The ‘Class 11’ (my house) doesn’t mean there is no phone cable, it means NBN needs to verify the infrastructure which they do during the appointment. This information was confirmed by NBN, Telstra, and the 3rd service provider who I’m now with. Guess what? No $297 charge with them!
In order to ‘prove’ I had a phone line, I was asked to take a photo of the phone socket?! Just crazy.
NBN confirmed they would only pass on the connection fee when there is no infrastructure in place, and then the isp may pass this on to the consumer. I don’t know how Click can get away with demanding $297 upfront before they check the infrastructure. Theiving, dodgy business tactics that shouldn’t be tolerated. Go with literally anyone else.
Impressed with the service, good value for money
Been with Click for about a week now on their 6 month promo Standard NBN plan. Location is Melbourne Docklands. Had an initial hiccup in getting the churn from earlier provider. Once activated have not found any reason to complain. No network outage or any congestion related issue yet. Speed does go down to around 10-12'ish around evenings, but doesn't affect our regular Netflix or Youtube streaming, occasional Whatsapp video/Facetime calls to family overseas. Pretty happy with the service so far.
Slow Speeds During Peak Times
I am on a 50 mbps plan with the promise of actually getting somewhere in the 40+ Mbps range in the evenings.
And sometimes during off peak I do get 40+ Mbps, but in the evenings it can be single digits up to low 20Mbps.
I have mentioned this to their customer service people and they say sorry about that. Their promotional price was cheap..and I guess for a reason.
I have no other complaints but there is nothing compelling me to stay with them. I might as well try my luck with one of the many other providers. I have come to the conclusion that cheap prices can only be sustained if the provider oversells their bandwidth.
Trying to charge a bogus $297 installation charge
I read these reviews and decided to go with Click NBN. However, when I called them up I was told that there was a $297 charge for a "New Copper Pair" installation.
I checked with NBN corp and they said there should be no charge at all (it's a long established area with HFC connection, not a green-field development). I checked Click's own critical information summaries and they do not allow for the charge in these circumstances. I have checked with Click's competitors and they confirmed no charge.
Notwithstanding this, I have hit a brick-wall talking to Click's Philippines call centre - "the computer says no".
Is this how they recoup the apparently low charges for the service?
NBN 100 at times slower than ADSL
It's been bloody hopeless since Day 1.
Today the service is testing at 25Mbit. Sometimes 10 or below. At times the service can reach 100 (so the line is physically capable of the high speeds) but that is the exception rather than the rule. There are lots of hollow promises from the Philippines of fixing it, but nothing eventuates, and the service just keeps getting slower.
Very slow NBN. Cancelling is a nightmare
Connection was very slow especially during peaks. They assured that they would look into. It nothing they can do I guess - I had expected it to be a bit slower due to their pricing but it was half of any other ISP I’ve been on with NBN.
Cancelling - told it was fine. Get sent a new bill. Called - eventually told that it was an error, just to ignore it. Here we are now with a reminder notice for the same bill.
Excellent speed and customer service
Easy to connect and so far speed is very good. Customer service very helpful and always available to answer. Would recommend
Internet not Broadband
Works fine, as long as you don't wish to do anything more than just check your EMails between 7pm to 9pm
Superb customer service and turnaround time
Contacted Click to activate my NBN after 6pm on Friday, did *not* get in a queue / on hold for 20+ minutes (as it always happens with most other ISPs I called previously) and had the NBN activated in less than 48 hours on Sunday (!!). Even received a call on that day from the customer service representative to confirm this.
Every time I called Click before or after that I managed to get straight through to a friendly customer support member without any waiting time whatsoever.
Unable to provide decent connection speeds.
I had been with click for 5 months paying for 50mbps download speeds. After 3 weeks the speed dropped to around 5mbps (2.6-6.4mbsp) during peak periods. I talking to tech support multiple times with no results and had no helpful response from there management team despite multiple attempts over four months.
It was a slow painful experience dealing with Click.
I would not recommend them.
Very Very Slow Internet .. disconnected alot ... same crap answers
Bad: Internet is very very very very slow and drops out a lot. Same old answer daily restart your modem. Very painful
we have to use our 4g on our phones alot.
The cheap price means crap connection i think.
Good: customer service people are very nice to talk to even though nothing happens expect please restart your modem every day and the same old crap saying we will look into it with no feed back at all.
I need to change soon cant deal with this anymore.
December 18th 2018 Update: Extremely bad beware
Never ending madness dealing with company.
Internet can’t even send a email.
No refunds or assistance when is not working.
Good reviews are fake.
I am not sure how they get away with it.
Speed was very low initially, but resolved.
Not happy with the speed over evening as I have paid for NBN50 initially, however after a few calls the speed issue is now resolved.
nice staff. perfect service :-)
Im pretty sure im gonna use the service again if possible!
Amazing customer service, superbly happy
I was after a low budget NBN provider with no-contract options and good customer service. Well, found it, look no further.
The on-boarding process was handled exceptionally well. So good in fact that I wondered how they do that. I did my research and decided to sign up. Contacted Click via Chat. The person on the chat asked me whether I would prefer to do this over the phone and I happily agreed. Seconds later my phone rang.
Same person I was chatting with was now talking to me and told me that he would be "my personal contact point through the entire onboarding process" - and I of course thought yeah right, that's going to happen. But low and behold, next time I called the number I was given, that very person answered the phone AND remembered me by name AND told me that he just saw that my connection was ready for the next step and that he was about to call me. He asked me to wait a little bit longer and he would call me within the next few hours (and I again thought yeah right ...). But, yes, he called, gave me the info I needed to get online and that was it.
I had some evening congestion issues at night to begin with. I collected the information for some time and then contacted support via their chat web site. I admit, I needed to contact them three times, but each time I told them the issues was not urgent. After the third time I was a bit firmer and was told I would be called back by a senior technician (another yeah right moment of course). But a little later the phone rang, and I was speaking to an incredibly knowledgeable, friendly and patient senior engineer who was able to make some changes right while I was on the phone. And, believe it or not, he called me a few hours later to follow up and to assure me that I could contact him again if the problem was not resolved. So, you can see, I cannot rave enough about their customer service.
Of course to do the proper social media thing I could get all huffy and puffy about how unacceptable it was that I had the problem in the first place and that I had to chat three times to get anywhere and how important my time is and how disrespectful a company that wastes my time is and call this the worst experience of my life and how everybody should avoid them. But that could not be further from the truth. The truth is, this has been an incredibly positive experience. I hated the fact I had to change ISPs because of the NBN and I dreaded the process of switching. Based on past experiences I was sure things would take ages to get connected and teething problems to get ironed out. None of that happened, I cannot recommend them highly enough.
Not getting 12megabits.
I have experienced a few drop outs whilst streaming. I have checked the nbn download/ upload speeds on a couple of sites and am lucky to get 6Mb on a 12Mb plan.
Great performance but very poor service
Very poor service. Took 3 days to setup the account with many phone calls required. On day when service was due to start there was no connection. 3 days later after many calls once again I was able to gain service.
Technical support could not make service work. With trial and error I found the correct settings to get the connection to work. No dropouts or speed problems though.
I dread having a problem and having to contact their support again.
Evening speed not so reliable
I have intermittent speed issues with the service. Evening speeds have dropped below the advertised minimum evening speed on several occasions
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