Terrible service. Every time service went out (every 2 months), had to wait 3-5 days for technician to come and fix the line. They offered no compensation for days of not having internet.
Speeds would reach maximums of 75 despite paying for 100, but frequented and average of 40-50.
Simply the worst experience I've had with an internet service.
Speeds are at total lie / too much contention
Customer of Click for 6 months, speed tests all over the place, random buffering, friends who visit commented on crap speed.
No how to guides on how to setup your router or VOIP, and everything requires calling customer service and then waiting for a tech (who try their best).
Switched to Aussie broadband, now speeds (80-95Mbp/s on NBN100 )now as advertised on exactly the same networking equipment / router etc. and same address.
"We can't guarantee our speeds."
"We can't guarantee our speeds." was their response when I complained I'd been getting 35-60Mbps but paying for 100Mbps. The only time I got close to 100 (97 wireless, 95 wired) was after making numerous complaints, and it dropped again the next day. Don't trust them, they don't provide the service they claim, and their customer service leaves a lot to be desired. I switched to Dodo and I've never looked back. I've never had a speed issue with Dodo!!
Not good, not terrible
Signed up to NBN50 unlimited for 7 months.
Speeds ~35MBPS during the day. Speeds ranged from 0.5MBPS (once) > 15MBPS (frequent) > 35MBPS (rarely) in the evenings between 7pm-12pm.
1 month of terrible dropouts (every couple of minutes)
Tech Support: 4-5 requests during the period.
Quality varied greatly; from being given time-wasting tasks and mindless busy work (presumably to make me feel like something was being done) to helpful (an engineer tweaked something and it went faster....for a while).
I'm not sure how to rate because all our issues were at the ISP / NBN end. Was it Click? was it NBN? When the NBN engineer came they said nothing was wrong. When Click came they said it was the NBN. Who the hell knows? Previously I had Internode ADSL2+ and every support request received a long term solution so if I had to compare Click would do poorly...but again- who knows?
Good customer service and good speed
I had some speed and connection issues but the customer support team resolved them quickly and promptly and was very helpful in the whole process very happy with the service I am receiving NBN FTTN Wendouree area.
Started off OK. But then...
The onboarding experience (transferring from another NBN provider) was a bit kludgy but the customer service staff got it across the line. On the advice of their offshore contact centre staff, I signed onto the 50/20Mbps plan. I've given-up trying to get through to them any more for enquiries/support as the wait times are just bonkers.
Living directly across the road from the node, I know the maximum up/down speeds for my connection are 97382/36010 and was getting very close to those speeds from my previous NBN provider before they withdrew from the market. I figured 50/20 would be fine.
And it was. For a while. For the first few months, I was seeing consistent speeds of ~46500/~17000 at any time of the day or night. But by Christmas 2018 the bandwidth started to dry up. Today, I struggle to sustain 10000 down and 1500 up during the day making working from home (with video conferencing and heavy file transfers) almost impossible. And we've given-up on Netflix 4K streaming of an evening where speeds of 8000/900 are not uncommon. I used to get better speed from my old ADSL2+ connection where I was at the end of almost 4km of copper from the exchange!
Slow speeds and drop outs.
My internet speeds are around 20mbs and I have frequent dropouts. I paying for 50mbps. My surrounding area is mostly paddocks. Between me and the tower is only open fields, The tower is only about a Kilometer away. This is not what I signed up for.
Poor speed & customer service
Very poor speeds & lags I’ve been with ISP. Customer Service poor speaking to OS people. never listened to my issues. Frustrating, ripoff ISP on the market. Changed to better provider.
Outstanding service and internet connection
I just got connected to click broadband and the service has been outstanding from start to finish. The speed I’m an getting now is unbelievable compared to my previous internet.
My plan is 45mbps but always come it’s 12mbps
Many time it’s dropouts
And some time in evening speed drop like 2 mbps I called many time but thay can’t resolve the py
NBN 50 is slow
We have NBN 50 and find that the connection sometimes drops out and also lags. We were with another company previously on the same speed tier and never had any issue but when we changed to click the speed has been much slower we are not very happy and are contemplating changing companies
Good connection speed with great service!
We had our NBN connection over a year now and so far it's been great with good speed and no dropout. We live in northern NSW and previous ADSL connection was very frustrating with slow speed and constant dropout. Not to mention, we had to constantly restart our modem but now with NBN, we don't have to worry about those tech issue. Just use it flawlessly when you need it.
I can't live without internet access.
The connection sometimes drop so my cell phone or my laptop do not detect any connection. It is annoying when I do a streaming and stop in the middle of the show.
No value for money
I used to get NBN 12, then moved to NBN 25 to get better speed. I terms speed it did not improve significantly. Also, their customer service is super awful.
Not perfect but what is?
Good reliable connection with barely any dropouts I've noticed. Average speed is half or even less of the NBN50 connection but everyone else is the same so I won't mark them down for it. The switch was easy and modem is a good one compared to other company's.
In short, hassle free billing and service, hasn't required a single phonecall since connection 4 months ago.
Can't even load a video
I signed up 2 services, 1 was to be connected immediately, and 1 at a later date, both were confirmed by rep and email but still had to chase up a week later to only found out they thought both were to be connected at a later date.
It has been roughly a week since I connected and the speeds have been horrendous, particularly during peak (7-11pm). I barely get beyond 5mb/s. Currently it is 10pm and my speed is 0.68mb/s! The default quality for any youtube videos is 144p and still buffers.
I have mentioned this with their customer service and they told me to screenshot the speeds (which I will) and they will look into it.
While it is a competitive price, I don't think the abysmal speed is worth it. If it doesn't improve drastically I think I'll opt out after this month and cancel my other pending service with them to save the hassle.
Trying to steal $297 from customers
Spent 5 hours on the phone between Click, NBNCO, Telstra and another ISP trying to work out why Click wanted to charge me $297 to connect a 40yo property with an existing phone line. The ‘Class 11’ (my house) doesn’t mean there is no phone cable, it means NBN needs to verify the infrastructure which they do during the appointment. This information was confirmed by NBN, Telstra, and the 3rd service provider who I’m now with. Guess what? No $297 charge with them!
In order to ‘prove’ I had a phone line, I was asked to take a photo of the phone socket?! Just crazy.
NBN confirmed they would only pass on the connection fee when there is no infrastructure in place, and then the isp may pass this on to the consumer. I don’t know how Click can get away with demanding $297 upfront before they check the infrastructure. Theiving, dodgy business tactics that shouldn’t be tolerated. Go with literally anyone else.
Impressed with the service, good value for money
Been with Click for about a week now on their 6 month promo Standard NBN plan. Location is Melbourne Docklands. Had an initial hiccup in getting the churn from earlier provider. Once activated have not found any reason to complain. No network outage or any congestion related issue yet. Speed does go down to around 10-12'ish around evenings, but doesn't affect our regular Netflix or Youtube streaming, occasional Whatsapp video/Facetime calls to family overseas. Pretty happy with the service so far.
Slow Speeds During Peak Times
I am on a 50 mbps plan with the promise of actually getting somewhere in the 40+ Mbps range in the evenings.
And sometimes during off peak I do get 40+ Mbps, but in the evenings it can be single digits up to low 20Mbps.
I have mentioned this to their customer service people and they say sorry about that. Their promotional price was cheap..and I guess for a reason.
I have no other complaints but there is nothing compelling me to stay with them. I might as well try my luck with one of the many other providers. I have come to the conclusion that cheap prices can only be sustained if the provider oversells their bandwidth.
Trying to charge a bogus $297 installation charge
I read these reviews and decided to go with Click NBN. However, when I called them up I was told that there was a $297 charge for a "New Copper Pair" installation.
I checked with NBN corp and they said there should be no charge at all (it's a long established area with HFC connection, not a green-field development). I checked Click's own critical information summaries and they do not allow for the charge in these circumstances. I have checked with Click's competitors and they confirmed no charge.
Notwithstanding this, I have hit a brick-wall talking to Click's Philippines call centre - "the computer says no".
Is this how they recoup the apparently low charges for the service?
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