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Structural Failure Dismissed as "Wear and Tear" – Disregarding ACL Rights I am writing this to warn potential buyers about the longevity of Coco Republic furniture and the company's dismissive attitude toward manufacturing defects. We purchased a parquetry dining table (SKU: KITN-STA-0001). Recently, we discovered that the table is suffering… Read more
from structural delamination. The timber parquetry is physically lifting and "springing" away from the substrate. This is a clear failure of the industrial adhesive/bonding process used during manufacture.
When I contacted Coco Republic Customer Care (specifically Ellie), I was told that because their internal 5-year warranty had recently lapsed (by less than a year), they would not assist. Most shockingly, they characterized a structural failure—where the table is literally coming apart—as "wear and tear."
Under the Australian Consumer Law (ACL), a premium dining table is required to be of "Acceptable Quality." A reasonable consumer expects a high-end piece of furniture to remain structurally sound for significantly longer than five years.
Pros: Looks nice initially. Cons: Structural integrity failed, dismissive customer service, total disregard for Australian Consumer Law guarantees.
Recommendation: If you expect your furniture to stay in one piece for more than 5 years, I would strongly advise looking elsewhere. I am currently escalating this matter to Consumer Affairs Victoria.
It was easy to make the purchase and great customer service. High quality products with wide variety to customise
Gloriously wonderful, in love with the team there! Great experience Show details
Beautiful store, beautiful products, good service. Still had my details on the database which made my purchase easy. Show details
Sorei in Chadstone showroom has been absolutely fantastic with my recent purchases at Coco Republic. I appreciate how he gives personalized and detailed suggestions and recommendations, based on his understanding of my taste and preferences, I would always go back to him more more advice and purchases! It has been a delightful experience.
Great warm and welcoming service by all staff, made us feel very comfortable and genuinely wanting to ensure our needs were met Show details
Went into find some cushions to fit in with my new couch, many to choose from and the staff helped with colours and gave some great advise which I hadn’t thought of so very happy with the help they gave me and the outcome the room looks great with the new cushions. Thanks Show details
Amazing quality products and service, so grateful that CR is on offer for retail customers!
The sales assistant was able to help me select the perfect side table Show details
We purchased a new lounge suite and the staff could not have been more helpful. Lovely place to shop with very professional staff. Thank you. We will be back. Trish and Dean Show reply
Overall the products are amazing. There’s no shortcut in inequality definitely recommended.
Wonderful products and service at the Chadstone showroom. Thanks Sorei for your attention to detail and follow up regarding my purchase. It’s much appreciated.
Beautiful showroom and stretches the imagination and shows the possibilities for lovely new additions to our home x the products I purchase are always of the highest quality x Show details
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Australia's Worst Coco Republic Store Award – Avoid Chadstone at All Costs This is hands down the #1 worst Coco Republic store in the country. I made multiple purchases in April & May 2025, and while the products themselves are excellent, the customer service experience was an absolute disgrace. The sales team — under the so-called management… Read more
of [Name Removed] and [Name Removed] — were misleading, unapologetic, and completely incompetent.
We were fed false information, forced to chase basic documentation like invoices, and met with nothing but arrogance and zero accountability.
When we escalated the matter to [Name Removed] (Store Manager), we quickly understood why this store is failing. His rude, dismissive, and abusive behaviour — was appalling and completely unprofessional. He showed no intention to resolve the issues and instead doubled down on excuses and attitude.
If you care about service, professionalism, and getting what you were promised — stay far away from Coco Republic Chadstone. This store is a total letdown and a stain on the Coco Republic brand.
The salesman I had was lovely. I was a bit disappointed that I didn't get to see the product, because it wasn’t on display. I still ordered the bed head, because coco republic is very good in terms of quality. I don’t have to assemble the product when it comes the salesman said. The delivery includes unpacking and discarding of packaging. Show details
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