883 reviews
AI reviews summary
The overall sentiment for Coco Republic is overwhelmingly positive, with consumers frequently highlighting the premium showroom experience and the high calibre of staff. Many users value the integrated interior design advice and professional styling services provided during the purchase process. However, a significant subset of reviews identifies critical failures in after-sales support, including lengthy delivery delays and poor communication once a transaction is completed.
Pros
Cons
Verdict
Coco Republic is a premier choice for consumers seeking high-end, professionally styled furniture and an immersive shopping experience. While the front-end service and design expertise are exceptional, potential buyers should be prepared for possible communication gaps and significant delays during the delivery phase.
From the time we entered the store through to receiving our delivery, everyone was polite person we interacted with were wonderfully helpful. The quality is extremely high and stylish. We would recommend using the styling team and Michelle did a fantastic job of styling our whole apartment. We live every piece and the guys who delivered the furniture were amazing. Show details
Beautiful showroom with stunning furniture with clever functionality and materials. Staff were inviting and knowledgable. Extremely helpful. Can’t wait to see the plan they put together Show details
Donna’s customer service was exceptional. She truly went above and beyond, especially considering how busy she was. I never felt like just another customer, she genuinely cared and was committed to helping me, and I really appreciated that. Thank you again to Donna for her outstanding service on Monday. I look forward to receiving my St James dining chairs so quickly, just one week after placing my order. Now that’s efficient service! Show details
Reviews with attachments
Excellent customer service with our dining chair purchase! Liam was extremely knowledgeable and helpful in assisting us with confidence to make the right purchase. Show details
Absolutely stunning mirror that was the perfect finishing touch to a bedroom makeover. The bronze metal weave design was the perfect contrasting touch. A beautiful mirror. Show details
Called the store and the lady was super helpful with the items. Went to the store and everything was wrapped professionally and we were greeted with professionalism and high quality service.
I rang the NSW store and the service was outstanding I found exactly what I was looking for the sales person gave me other options via AI and I bought the chairs I loved that I saw online
I loved the table lamp. It looks amazing and gives a sense of elegance in my space.
My Otis Alabaster Lamp is absolute perfection. An amazing anniversary present from my partner. An heirloom to treasure for many years to come. Show details
Natalie at Coco Republic Crows Nest was an absolute pleasure to deal with from start to finish. We loved all of the design concepts and furniture selections she put together for us; everything was beautifully considered and perfectly suited to our space. The entire process was seamless, with excellent communication throughout. Our furniture was… Read more
delivered on time and installed perfectly, making the experience completely stress-free.
Highly recommend Natalie for anyone looking for exceptional service, stunning design advice and a truly professional experience.
- +2
Nicole's creative vision, spacial acuity and fastidious attention to detail have achieved my perfect home environment. I envisaged large artistic but practical furniture that would compliment the features of my penthouse apartment but was apprehensive that this may not translate into the look I desired. Nicole's passionate and confident approach to the interior design project made it an exciting experience with results beyond my expectations.
Fabulous experience. Classy store and staff, stylish products and the only sofa store I could find that sells a sofa suitable for seniors that has a seating height of more than 50cm (Ashley sofa, 53cm). It's so easy to get up from and so comfortable. Show details
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Love my lamp and delivery people and the communication was excellent. Show reply
Design consultant Manuel guided me in my choice of a camel leather Norfolk swivel chair. He was very personable and helpful. The chair was delivered in a timely manner as promised and in excellent as-new condition by two very obliging and polite drivers from Prestige Furniture Logistics. Overall a hassle-free and pleasant experience. The chair looks fantastic in its setting, as Manuel said it would. Thank you to all involved. Show reply
We had the usual excellent service from Mar, the design consultant we have previously engaged with. She knew what we wanted and her suggestions were in line with our previous purchase with which she assisted us. This resulted in a perfectly co-ordinated look for our lounge and dining rooms.\ Show details · 1
Cyndy Li greeted me with enthusiasm and supportive customer service. Listening to my requests she seamlessly guided me through the showroom, answering effectively all my questions, offering design ideas that were completely in line with my vision. Cyndy had attention to detail, in listening to a customers needs, and providing honest and supportive… Read more · 1
feedback. I had previously shopped with a competitor, due to Cyndy's impeccable customer service, I made a significant purchase after my first visit to the Richmond showroom and I would definitely recommend her services and I'm already planning my next purchase.
The Coco Republic store in Castle Hill is deceptively quite large with a fair range of stock. The prices aren't the cheapest, but the quality and design of the products seemed superior to the other 12 stores that we visited that day. Very friendly, professional and helpful staff. Show reply
Wonderfully enticing show room with well qualified interior design trained staff Show reply
Latest follow-ups
Great layout, very welcoming store. Staff very good and very pleasant to deal with Show details
Follow-up · Delivery was excellent, as was the installation, did not usa an App. The delivery guys very personable and wanting to ensure satisfaction
Nothing but a run around for months and still gets the order wrong Ordered item via phone. Sent email telling me prices etc So, went ahead and paid. Many months later, finally get item and wrong thing. Delivery guys were awesome, so friendly and… Read more
helpful and told me they've delivered a few items in past few weeks that Coco has gotten wrong (wrong colour chair, wrong couch style etc)
They will blame the delivery company, the holiday shutdown the webpage, girl who doesn't work at the store anymore (who "obviously gave you the wrong information" aka the fallguy), you, the app they use for deliveries/factory BUT it's never their fault.
Seriously, do not shop here. Oh, and still haven't even sent a receipt as "you haven't ordered the item" according to their email system.
I don't want to deal with this company ever again and made sure friends, work colleagues, clients etc don't go here either.
Follow-up · 6 month wait Credit card Chair
The customer service is nothing short of appalling, no one rings you back if you are following up or if there is an issue, quality also depends on if t is made in China as the quality is not good Show details
Follow-up · The chairs were chipped, after complaining and sending photos they were reluctant to replace but finally did, then they sent another lot of chairs and these were damaged, no quality control at all on these items, not acceptable to
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In-depth reviews
I must admit entering the store your hit with a beautiful scent which makes you feel at home , we had come to look at both furniture & lighting to refresh our home . The young sales lady that approached us enquired if she could help & we advised we were looking for some lighting at that stage , she offered us initially a coffee as they share part… Read more · 1
of their store with a nice cafe where you can sit and still observe the collection of furniture. Following that we spoke again with the sales lady that gave us a tour of the store talking with us and understanding our brief , no heavy sales pressure just professional advice literally felt like we had known her for years. We concluded with the purchase of a beautiful chandelier & matching freestanding lamp. The store has some beautiful furniture collections some of which we have picked for further purchases , the sales lady has also offered us some professional advice in coming to our home to assist with the interior design which we intend to do , highly recommended a genuine very pleasant sales experience and of course a stunning selection of furniture to chose for our home
Thanks to the Newmarket staff especially M
Alan & Tukta
- +6
Structural Failure Dismissed as "Wear and Tear" – Disregarding ACL Rights I am writing this to warn potential buyers about the longevity of Coco Republic furniture and the company's dismissive attitude toward manufacturing defects. We purchased a parquetry dining table (SKU: KITN-STA-0001). Recently, we discovered that the table is suffering… Read more
from structural delamination. The timber parquetry is physically lifting and "springing" away from the substrate. This is a clear failure of the industrial adhesive/bonding process used during manufacture.
When I contacted Coco Republic Customer Care (specifically Ellie), I was told that because their internal 5-year warranty had recently lapsed (by less than a year), they would not assist. Most shockingly, they characterized a structural failure—where the table is literally coming apart—as "wear and tear."
Under the Australian Consumer Law (ACL), a premium dining table is required to be of "Acceptable Quality." A reasonable consumer expects a high-end piece of furniture to remain structurally sound for significantly longer than five years.
Pros: Looks nice initially. Cons: Structural integrity failed, dismissive customer service, total disregard for Australian Consumer Law guarantees.
Recommendation: If you expect your furniture to stay in one piece for more than 5 years, I would strongly advise looking elsewhere. I am currently escalating this matter to Consumer Affairs Victoria.
I’ve only been in Coco Republic once before making a purchase recently although I’ve always heard positive information about them. I like something in the Artarmon store and received a quote and dud not proceed bc we were moving house & it was all too hard with delivery coinciding with the packers! Recently I bought 2 chairs and have gone from… Read more · 1
“just looking thankyou” to owning them in ten days. The staff at Richmond showroom and Danika in particular gave outstanding service and decorator advice, arranged quotes and extra information on the high performance textile upholstery , followed up diligently and went above and beyond supplying mineral water on a scorching day, to make the whole experience dealing with Coco Republic enjoyable, easy and professional ! I commend this Richmond showroom as being well located & having great stock and fantastic well trained staff with design and decorator flair all working to assist the customers make furniture buying at Coco Republic a pleasure!
Recent reviews
I visited the store over the long weekend during a special promotion period. It was quite busy, but the staff were very helpful and thorough in explaining their promotion and finalising my purchase. Show details
Room scent is amazing! So good I had to ask a friend how their home always smells so nice. They said Coco Republic Room spray! So I had to order my own. Thank you for making an amazing product. Show details · 1
We have been looking for a dining table and fell in love with the one in store. We had not planned on buying chairs - but could not walk away from perfect design, style and comfort to complement the room intended. Looking forward to the delivery. Show details
I am Satisfied with my experience with Coco Republic Perth. I went in to exchange and online purchase which from my understanding isn’t the easiest system setup between store and head office however, the staff were able to handle my request manually in store and I left satisfied. I also ended up purchasing more than my intended exchange amount which probably wouldn’t have occurred if I couldn’t exchange in store. Thank you! Show details
Absolutely terrible experience. Rude staff and very poor customer service. Our first table arrived damaged. We waited for someone to contact us about the issue, but no one ever did. After 8 weeks, I finally called them myself, only to find out they had no idea what was happening with our order or complaint. A replacement table was eventually… Read more
organised and arrived today. The box was clearly labelled “black,” yet the table inside was brown/cream coloured. I then called the manager at the Valley store, and once again, nobody seemed to know anything or take responsibility.
For a so-called high-end furniture store, this level of service is unacceptable. Completely disorganised, poor communication, and no accountability.
I would not recommend them to anyone. Don’t waste your money or your time.
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Hi Ewar, Thank you for taking the time to share… Read more (+1 reply)