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Coco Republic
4.0 from 348 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Coco Republic

Reviews

  • Product Quality
    4.4 (242)
  • Return Claim MadeYes (19) · No (243)
  • Warranty Claim MadeYes (15) · No (247)
  • Product Appearance As advertised (166) · Not as advertised (33)
  • Shipping
    2.8 (26)
  • Customer Service
    4.3 (215)
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Reviewer Photos & Videos

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Angela
AngelaVictoria
  • 2 reviews

Thousands of dollars worth of furniture ordered, Horrific experience ongoing NO Customer Service works!

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Lauren
Lauren
  • 3 reviews
  • 3 likes

Extremely concerned and disappointed

published
Product Quality
5/5
Shipping
1/5

Other Furniture Shops

 
 

0.0
(1,234)
Nigel Donaldson
Nigel DonaldsonSouth East Queensland, QLD
  • 2 reviews

After Sales Service = Non-existant

published
Product Quality
3/5
Customer Service
1/5
Canny Scot
Canny ScotMELBOURNE
  • 4 reviews
  • 11 likes

Avoid this company like Covid 19.

published
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Product Quality
2/5
Customer Service
1/5
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Stephanie
StephanieGreater Melbourne (Metropolitan), VIC

Happy to take the sale but was passed around when there was an issue settling my account

published
Customer Service
1/5
Incentivised Review No
Jode
Jode
  • 2 reviews
  • 1 like

If I could give 0 Stars I would!

published
Incentivised Review No
Return Claim MadeNo
Cyber Sam
Cyber SamSouth East Queensland, QLD
  • 5 reviews
  • 11 likes

Rip off!! Just terrible

published
Product Quality
1/5
Customer Service
1/5

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Abby C.
Abby C.Central Queensland, QLD

Terrible customer service

published

Terrible customer service. I ordered several items high cost items from coco republic. Had to find my own courier which was fine, however they gave one of my items away and I waited months and months for them to order a new one then they lost the new item and didn’t tell me. My courier was booked and paid for and no compensation from coco republic. Called them for 3 weeks straight everyday asking where my item was and each person would say I’ll call you back and no one ever did. Still have not received the item!

Product Quality
1/5
Shipping
1/5

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0.0
(1,234)
Kathryn
Kathryn
  • 6 reviews
  • 1 like

Extremely disappointing customer service

published
Product Quality
2/5
Shipping
3/5
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LME
LMESouth East Queensland, QLD

Terrible customer service

published

The Concierge at Fortitude Valley store in Brisbane was rude, dismissive and sarcastic.
We would not purchase at Coco Republic again.

Customer Service
1/5
Incentivised Review No
Ashleigh K.
Ashleigh K.Sydney, NSW
  • 2 reviews

Great stuff!

published

Great stuff! really like it, customer service amazing. would shop again.
Great looking items, can recommend it to everyone. In store and online.

Product Quality
5/5
Incentivised Review No

Other Furniture Shops

 
 

0.0
(1,234)
Diana jones
Diana jonesSydney, NSW

Worst customer service ever

published

I have purchased $60,000 worth of furniture and have received the worst customer service. We ordered a Nest couch ($26k) which we can not sit on or use as the dust coming off it is horrible. We have 2 dehumidifiers constantly going in the lounge room that show red with the amount of dust particles in the air. I constantly get the run around from different departments. They have a 1300 number that is never answered. I had questions about my delivery for my other remaining items however can never get anyone to talk to.

Product Quality
1/5
Customer Service
1/5
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Avoid this company at all costs!!

published

Ordered an in stock coffee table on the 17th August.
After multiple calls & emails to customer service all I get is excuses saying that they are under staffed & having computer issues!
I’m still waiting a month & still no goods!
Not worth the stress , avoiding dealing with this company.

Shipping
1/5
Incentivised Review No
Product Appearance As advertised

False price concessions and desperate after-sales service.

published

I ordered 1 three-seat sofa and 2 single chairs online. Before I received the goods, the price of these goods has dropped by 30%. When I received the goods, I found that one of the legs of the sofa was broken. and missed a chair ,I contacted them according to the phone number and email address of the website. No one responded. They didn’t give a valid email until they found their physical store. Now they agreed to replenish the goods and change the sofa. It has been almost 2 months. I have not received the goods yet, and the price is now even lower. They do not agree to make up the difference, and feel that there is no need to apologize at all. Such an expensive price and such poor service are not worth it.

Product Quality
3/5
Incentivised Review No

Shocking customer service

published
Product Quality
1/5
Incentivised Review No

Questions & Answers

Fitzroy S.
Fitzroy S.asked
Coco Republic

I am thinking of purchasing the Coco Republic Ashley Sofa Bed in washed linen white with the ecoshield protection to protect the fabric. Does anyone have this couch and if so, what do you think of it?

1 answer
Lou M
Lou M

Did you end up buying it? I’m thinking of it too.

Genevieve B.
Genevieve B.asked
Coco Republic

If you buy a second hand Coco Republic table, how do you know if it's genuine?

No answers
Disappointed
Disappointedasked
Coco Republic

Has anyone else experienced the seat cushions on the Stratton Slope Lounge becoming very saggy and loose with the outline of foam very visible ?

No answers
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Get an answer from our members and Coco Republic representatives

Coco Republic

Details

Compare both Coco Republic
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Miscellaneous, Outdoor and SofasBedroom, Dining, Living, Miscellaneous, Outdoor and Sofas
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