Coco Republic

The staff are very friendly and efficient knowing their stock and availability. Nothing is too difficult for them. The stores carries a very extensive range of products. Show details

Such a great experience at Coco Republic! Liam was amazing. Knowledgeable, patient and so helpful with our furniture selections. The lovely lady working alongside him was equally wonderful. They made the whole experience easy and enjoyable. Exceptional service and beautiful furniture. Highly recommend! George and Stace Show details

I had such a wonderful experience purchasing a sideboard from Karyn at Coco Republic Castle Hill. She was incredibly friendly, helpful and cooperative throughout the whole process. Karyn made me feel so comfortable and was always happy to answer my questions without ever making me feel pressured. Her warm and professional approach made the whole… Read more

experience so easy and enjoyable. Thank you, Karyn, for your wonderful customer service! Highly recommend her. ⭐️⭐️⭐️⭐️⭐️

Brilliant and amazing customer service from Lara. My products l have purchased look amazing and premium quality Show details

Easy to navigate the website and delivery window provided at checkout is a plus! Show details

I have bought products from Coco before and consider myself a loyal customer. Yesterday I purchased 2 lounge chairs and a rug for >$5k. I paid in… Read more

full for the goods even though they have 31 October delivery date. I thought I had remembered my measurement and the sales assistant knew I was replacing a rug. I discovered I had measured wrong within 24hrs and wanted to change the existing order just by reducing the size of the rug. I was happy to take a credit for the difference. I was told: no exchanges, no credit notes. This was on the Terms and Conditons (on the back of the emailed receipt!). Very poor service. Won't be going back anytime soon.

We have recently furnished our home with several pieces from Coco Republic, and once again they have exceeded our expectations. As returning customers, we came back because of our previous experience, and this latest purchase has only reinforced why we continue to choose them. The quality of the furniture is exceptional, with every piece… Read more

beautifully crafted, stylish, and built to a standard that is becoming increasingly difficult to find. The designs have transformed our home, creating a space that feels both sophisticated and incredibly comfortable.

What also sets Coco Republic apart is the outstanding customer service. From the moment we entered the showroom through to delivery, every member of the team was professional, knowledgeable, and genuinely interested in helping us make the right choices. The entire process was seamless and enjoyable.

It’s refreshing to deal with a company that consistently delivers on both quality and service. We couldn’t be happier with our purchases and have received countless compliments from family and friends.

Thank you to the entire Coco Republic team. We are very happy customers and will undoubtedly be returning again in the future. We highly recommend Coco Republic to anyone looking for premium furniture backed by exceptional service.

GASLIT AND HARASSED. I received a defective chair and promptly emailed Coco Republic with photo evidence asking for a paltry $80 refund as a quick stress-free remedy. They responded with an image from the delivery company showing the side of the chair in sunlight thus obscuring the defect and claimed it was in perfect condition. I responded… Read more

pointing out that the defect was obscured in their image and asked them to provide a front-view image. No response. I opened a PayPal dispute. I then received an email stating they would agree to the $80 refund providing I would close the PayPal dispute. I agreed because again, I wanted a quick stress-free resolution. I CLEARLY stated that I would only close the dispute once I had received the refund into my account. They agreed and said they would notify me when the refund was issued. Eventually they emailed stating they had processed the refund and asking me to close the dispute by close of business ‘as per our agreement’. That wasn’t the agreement I made. I reminded them that I was happy to close the PayPal dispute but only after I had actually received the refund. Then the deluge of emails began insisting over and over that I close the dispute despite not having received my refund, trying to gaslight and bully me into something I hadn’t agreed to. That’s when my blood pressure and mental health began to severely deteriorate and I had enough. I emailed stating that due to their ongoing harassment and agreement violation I did not want the $80 refund and asked them to cancel it as I would instead be proceeding with the PayPal dispute. They said they couldn’t halt the refund and it eventually arrived - I’ve asked them to do a chargeback. I’ve reiterated REPEATEDLY that I am willing to communicate/resolve the matter via the PayPal platform (whose t&c’s they are bound by as merchants) but they are REFUSING to do so, instead continuing to send harassing emails citing legal legislature, again, despite me having informed them of the severe toll they are having on my health and asking them to stop. I honestly think this may land me in the emergency room.

UPDATE: PayPal found in my favour due to their non-compliance with the dispute resolution process and instead of appealing the decision they CONTINUE to gaslight and harass me! Again, falsely claiming we had a certain agreement which we didn't, and then providing two options - one of which was that I had to return the chair IN ADDITION TO repaying the cost of the chair... Seriously, you can't make this stuff up! If it wasn't for the fact my blood pressure is through the roof and they are destroying my health, I might find it laughable.

I had a design consultation with Danielle and Natalie at the Crows Nest showroom. All the furniture in the show room is dreamy and the quality all looked exceptional. Danielle immediately looked after me and listened to my brief and she worked with Natalie to come up with an initial concept which they presented to me. It was a beautiful concept… Read more

and after a few changes we came up with a final edit for my new home which far exceeds what I could have ever put together on my own. All the pieces suit my personality and lifestyle and perfectly suit what I wanted in my dream home. I cant wait to see the final result when it is all delivered. What stood out about the service was the way they handled all my queries and worked around my specific requirements to deliver such a beautiful concept & design. Danielle immediately made me feel comfortable working on this project, considering I have no expertise in this area and didn't really know where to begin. They both worked overtime so I could avail of the sale they were currently having. Thoroughly recommend a design consultation.

After a disastrous 1st shopping delivery experience, can’t fault it this time. Shopping online as we knew exactly what we wanted, communication around delivery of product was 1st class. All dates & times were adhered to & kept fully informed the whole time. Thankyou. Show details

Danielle spent a couple of hours with us as we went through many different options, even keeping in touch with us on her day off ! The whole experience was amazing

Richmond showroom- The store was fantastic, everyone is so bubbly a very happy team. Sammi and Liam very knowledgeable and work very well together. But the team is just great.

I was Greeted in a very pleasant and friendly manner by a Gentleman that answered all my queries and helped me purchase 3 outstanding pieces for my home. Very helpful and kind. Thank you CoCo Republic , l will be visiting again & again!!

Anne was extremely friendly and helpful, taking time to move the lamp into spaces with different lighting. I am extremely satisfied with the quality and ease of assembly, Show details