802 reviews
Reviews with attachments
- +2
Nicole's creative vision, spacial acuity and fastidious attention to detail have achieved my perfect home environment. I envisaged large artistic but practical furniture that would compliment the features of my penthouse apartment but was apprehensive that this may not translate into the look I desired. Nicole's passionate and confident approach to the interior design project made it an exciting experience with results beyond my expectations.
Fabulous experience. Classy store and staff, stylish products and the only sofa store I could find that sells a sofa suitable for seniors that has a seating height of more than 50cm (Ashley sofa, 53cm). It's so easy to get up from and so comfortable. Show details
Design consultant Manuel guided me in my choice of a camel leather Norfolk swivel chair. He was very personable and helpful. The chair was delivered in a timely manner as promised and in excellent as-new condition by two very obliging and polite drivers from Prestige Furniture Logistics. Overall a hassle-free and pleasant experience. The chair looks fantastic in its setting, as Manuel said it would. Thank you to all involved. Show details · 1
We had the usual excellent service from Mar, the design consultant we have previously engaged with. She knew what we wanted and her suggestions were in line with our previous purchase with which she assisted us. This resulted in a perfectly co-ordinated look for our lounge and dining rooms.\ Show details · 1
Cyndy Li greeted me with enthusiasm and supportive customer service. Listening to my requests she seamlessly guided me through the showroom, answering effectively all my questions, offering design ideas that were completely in line with my vision. Cyndy had attention to detail, in listening to a customers needs, and providing honest and supportive… Read more · 1
feedback. I had previously shopped with a competitor, due to Cyndy's impeccable customer service, I made a significant purchase after my first visit to the Richmond showroom and I would definitely recommend her services and I'm already planning my next purchase.
The Coco Republic store in Castle Hill is deceptively quite large with a fair range of stock. The prices aren't the cheapest, but the quality and design of the products seemed superior to the other 12 stores that we visited that day. Very friendly, professional and helpful staff. Show details · 1
Wonderfully enticing show room with well qualified interior design trained staff Show details · 1
Shopping for a couch, I didn’t intend on coco republic being an option but there was a carpark on Wickham St right outside. Saw the Westwood couch and had a moment thinking how divine it would be to own. Jim wasn’t intrusive at all as we wandered about. Went to several other furniture showrooms and at end of day revisited coco as final stop. Jim… Read more · 1
welcomed us back and developed rapport with us while sitting on the couch, like what I envision me on the furniture at home. Genuine service, personalised and frankly part of the reason I bought it. Jim’s service helped me realise how awesome my piece will be in my renovated apartment in Brisbane. Arrives next week!
Great Quality and Style I had a fantastic experience from start to finish. Carmit from the Alexandria showroom made the furniture selection and ordering process easy and the delivery team was on time, careful and professional. Highly recommended if you are after furniture that is stylish and great quality. Show details · 1
- +1
Just recently bought some artwork on clearance and 3 large coffee tables. I am extremely happy with all our purchases. You can grab a real bargain at the Auburn store, you just need to drop in frequently to the store. I was in store late Friday afternoon and there were several paintings, pictures of all sizes some 180cm tall!.. then i called in… Read more
Sunday lunch time and they were nearly all gone. It pays to drop in frequently and if you see something grab it! The team are awesome - i mostly deal with Tatiana or Wafik. Just wishing my house was even bigger. They have new stock or ex rental, soemtimes even brand new samples not available in other stores. You can either take your goods with on the day or pick them up through the week. Look out for their warehouse sales -
Purchased the Chaya Marble Coaster set in Emperador marble…these are just so beautiful. Shopped on line and was so happy with the service, delivery and packaging of the item. Show details · 1
Beyond happy with our first ever Coco Republic experience. The new SA store is divine, staff lovely, pieces exceptional, and we can’t wait to see our new purchases at home! Show details · 1
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Items in showroom differ greatly from what you receive in both quality & appearance. One photo is the table we received, the other is the table in the showroom (& as pictured on their website). False advertising as it is clearly not the same quality. We received a replacement (which we waited for three and a half months to receive) which was the same as the original table we received & nothing like that in the showroom. Show details
- +6
Structural Failure Dismissed as "Wear and Tear" – Disregarding ACL Rights I am writing this to warn potential buyers about the longevity of Coco Republic furniture and the company's dismissive attitude toward manufacturing defects. We purchased a parquetry dining table (SKU: KITN-STA-0001). Recently, we discovered that the table is suffering… Read more
from structural delamination. The timber parquetry is physically lifting and "springing" away from the substrate. This is a clear failure of the industrial adhesive/bonding process used during manufacture.
When I contacted Coco Republic Customer Care (specifically Ellie), I was told that because their internal 5-year warranty had recently lapsed (by less than a year), they would not assist. Most shockingly, they characterized a structural failure—where the table is literally coming apart—as "wear and tear."
Under the Australian Consumer Law (ACL), a premium dining table is required to be of "Acceptable Quality." A reasonable consumer expects a high-end piece of furniture to remain structurally sound for significantly longer than five years.
Pros: Looks nice initially. Cons: Structural integrity failed, dismissive customer service, total disregard for Australian Consumer Law guarantees.
Recommendation: If you expect your furniture to stay in one piece for more than 5 years, I would strongly advise looking elsewhere. I am currently escalating this matter to Consumer Affairs Victoria.
Please be extremely careful mixing Coco polyester lounge fabric with Coco fake fur rabbit throws - despite Coco craftsman commenting as unlikely that their throw would cause the problem, it is a real actual problem, the staining only occurred where the throw was touching the lounge and cushions My Coco Adele lounge was spotless white until I… Read more
layered the coco rabbit throw over the lounge. After lifting the throw off my lounge I was absolutely horrified by the orange/browning stain in the exact position the throw was placed, as well as the Adele pillows stained orange/brown that were sitting on the Coco throw
The two man made fabrics together causes a chemical discolouration on the polyester fabric, as an orange/brown staining affect
The lounge cleaners sent out by Coco explained polyester fabric is well known for browning/discolouration due to many elements, including humidity and were surprised Coco would use volatile fabrics such as these
I tried to warn Coco management numerous times but they would not return my call due to meetings
This was disappointing , as I was simply trying to express a quality control issue, so pre-sales were fully aware before affecting any other unsuspecting Coco clients
Latest follow-ups
Nothing but a run around for months and still gets the order wrong Ordered item via phone. Sent email telling me prices etc So, went ahead and paid. Many months later, finally get item and wrong thing. Delivery guys were awesome, so friendly and… Read more
helpful and told me they've delivered a few items in past few weeks that Coco has gotten wrong (wrong colour chair, wrong couch style etc)
They will blame the delivery company, the holiday shutdown the webpage, girl who doesn't work at the store anymore (who "obviously gave you the wrong information" aka the fallguy), you, the app they use for deliveries/factory BUT it's never their fault.
Seriously, do not shop here. Oh, and still haven't even sent a receipt as "you haven't ordered the item" according to their email system.
I don't want to deal with this company ever again and made sure friends, work colleagues, clients etc don't go here either.
Follow-up · 6 month wait Credit card Chair
Hi Ewar, Thank you for taking the time to share… Read more (+1 reply)
The customer service is nothing short of appalling, no one rings you back if you are following up or if there is an issue, quality also depends on if t is made in China as the quality is not good Show details
Follow-up · The chairs were chipped, after complaining and sending photos they were reluctant to replace but finally did, then they sent another lot of chairs and these were damaged, no quality control at all on these items, not acceptable to
WOW! my recent experience with Coco Republic, left me quite disappointed. They position themselves as a premium brand with 0 customer service.. I made a purchase on the Architect Outdoor Sunlounges at the beginning of July, investing over $6000,… Read more
which was a sale price at the time. We were initially told that the delivery would take around six weeks, but after finalizing the purchase, we were informed that it would actually take four months. Despite our reservations, we decided to go ahead.
To our dismay, we received an email last week from Birget Moller, the Customer Operation Specialist, informing us that the delivery would now be delayed until January - a full seven months from the date of purchase. I was particularly disappointed as this meant we wouldn't receive the sunlounges before Christmas and the summer season. When I questioned this, I was met with curt and unhelpful responses, which was surprising given the brand's premium positioning. I would have expected a phone call to explain and apologize for the delay, but instead, the communication was impersonal and dismissive.
When I tried to call for clarification, I was told that Coco Republic does not handle phone calls and was directed to speak with the store manager. With no direct phone number available, I had to visit the store in person during a particularly busy time of year. The manager, [Name Removed], was also quite detached and rigid about their policies. The entire team came across as snooty, which was incredibly frustrating. When I requested a refund to purchase something in time for Christmas, I was initially told that only 55% of the amount would be refunded as per their policy. It was only after expressing my dissatisfaction loudly that they agreed to a full refund.
Even after this, I did not receive any written confirmation of the refund and had to follow up again. After much back and forth, I was finally informed that the refund process was underway and would take 5-10 business days. However, I still did not receive any written confirmation.
I suggest that instead of having staff sitting on laptops with seemingly nothing to do, Coco Republic should prioritize calling disappointed customers to offer explanations and apologies. This experience has left me very disillusioned with the brand, and I don't plan to make any future purchases from Coco Republic. ( have honestly had better customer service at KMART, IKEA , FANTASTIC FURNITURE)
Follow-up · There was never any follow up or apology - very shocked & disapointed by this company
Positive reviews
We've been searching for pieces to furnish our new home for a few months now. We have been living overseas and bought nothing back to NZ with us, so we need...everything! We were so thankful for the patience and kindness from Hua at the New Market store who we worked with through this process. We flipped and flopped a bit and had lots of questions… Read more
around measurements, layouts, fabric types and durability - Hua was always quick to give us clarity. We felt so welcome every time we visited the store. On the day we finally purchased, we were made to feel special, too - Hua celebrated with us! This was honestly the best furniture shopping experience we've had on this journey to furnish our home.
The sales team were very helpful and friendly especially Delvene. I was happy and appreciated that Delvene was able to assist us in choosing our rugs and cushions to match our furniture. it made the process a lot more easier and enjoyable.. We truly had a wonderful experience.. Thank you! Show details
Elleni at the Richmond store was wonderful and understood the brief completely. In just a shirt amount of time, we were able to go through my floor plan and organise all the furniture needed for our new inner city apartment. The range is fantastic with only one main piece unable to be sourced from Coco Republic. I'm confident with everything selected in store will make for a seamless look when it is all installed. Show details
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Negative reviews
The most shocking customer service experience. I still dont have my products I paid for in May. It is December. They have sent faulty products twice and now will not help nor respond. I've worked, studied and won awards through coco republic and I will NEVER shop there again. Truly disgusted Show details
Hi Erica, we are so sorry to hear of your… Read more (+1 reply)
I have bought products from Coco before and consider myself a loyal customer. Yesterday I purchased 2 lounge chairs and a rug for >$5k. I paid in full for the goods even though they have 31 October delivery date. I thought I had remembered my… Read more
measurement and the sales assistant knew I was replacing a rug. I discovered I had measured wrong within 24hrs and wanted to change the existing order just by reducing the size of the rug. I was happy to take a credit for the difference. I was told: no exchanges, no credit notes. This was on the Terms and Conditons (on the back of the emailed receipt!). Very poor service. Won't be going back anytime soon.
Follow-up · Follow up: the sales assistant was helpful during my visit; she didn’t explain the no exchange policy (which caused the problem). The chairs haven’t been delivered so I can’t comment on enduring quality. I have bought from CR before when the quality was good. Since my review I have been called by the store manager and received an apology for my treatment and offered a free coffee when I return.
Australia's Worst Coco Republic Store Award – Avoid Chadstone at All Costs This is hands down the #1 worst Coco Republic store in the country. I made multiple purchases in April & May 2025, and while the products themselves are excellent, the customer service experience was an absolute disgrace. The sales team — under the so-called management… Read more
of [Name Removed] and [Name Removed] — were misleading, unapologetic, and completely incompetent.
We were fed false information, forced to chase basic documentation like invoices, and met with nothing but arrogance and zero accountability.
When we escalated the matter to [Name Removed] (Store Manager), we quickly understood why this store is failing. His rude, dismissive, and abusive behaviour — was appalling and completely unprofessional. He showed no intention to resolve the issues and instead doubled down on excuses and attitude.
If you care about service, professionalism, and getting what you were promised — stay far away from Coco Republic Chadstone. This store is a total letdown and a stain on the Coco Republic brand.
Recent reviews
I must admit entering the store your hit with a beautiful scent which makes you feel at home , we had come to look at both furniture & lighting to refresh our home . The young sales lady that approached us enquired if she could help & we advised we were looking for some lighting at that stage , she offered us initially a coffee as they share part… Read more · 1
of their store with a nice cafe where you can sit and still observe the collection of furniture. Following that we spoke again with the sales lady that gave us a tour of the store talking with us and understanding our brief , no heavy sales pressure just professional advice literally felt like we had known her for years. We concluded with the purchase of a beautiful chandelier & matching freestanding lamp. The store has some beautiful furniture collections some of which we have picked for further purchases , the sales lady has also offered us some professional advice in coming to our home to assist with the interior design which we intend to do , highly recommended a genuine very pleasant sales experience and of course a stunning selection of furniture to chose for our home
Thanks to the Newmarket staff especially M
Alan & Tukta
A wonderful experience from start to finish! I recently worked with Nicole (CocoRepublic Fortitude Valley store) on an extensive interior design and furniture selection plan for our lounge and dining room, and I couldn’t be happier with the experience. Her communication was excellent throughout — always clear, timely, and thoughtful — which made… Read more
the whole process feel easy and enjoyable.
Nicole showed so much patience as we explored different ideas, and she brought a wonderful sense of creativity to every stage. I really appreciated the care and consideration she put into the final selections. Each piece felt intentional and beautifully aligned with my brief, as well as the overall style and feel of our home.
The end result is a space that feels cohesive, welcoming, and very “us”. I’m genuinely grateful for her expertise and the thought she invested in getting everything just right.
The consultant Kayla was very friendly, helpful and professional. The showroom is well presented and had a large range. We were so pleased to find the perfect occasional chairs for our bedroom. The purchase process was very efficient. Would definitely recommend the store Show details
Coco Republic is an exceptional experience from the moment you walk in. From the beautiful scent as you enter to the genuinely exquisite furniture, every detail feels considered and premium. We’ve visited both the Alexandria and Auburn stores, and each time has been a pleasure. The spaces are inspiring, and the quality of the pieces really stands out. Most importantly — it makes my wife incredibly happy, which says it all. Show details
Excellent product range and excellent service from Alessandro who was extremely helpful and very knowledgeable. Super happy with our purchase and will be back soon. Show details
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