Coinbase
60 reviews
They can easily block withdrawals of your own assets even after you have passed all their identity verifications. They will then tell you it is to “protect you from losing crypto” and push you toward selling your crypto and withdrawing cash instead.… Read more
In my experience, this is not a reliable platform for holding or moving crypto. Stay away from this company.
Follow-up · I had to sell my crypto for cash, withdraw the funds to my bank account, buy the crypto again on another CEX, and then send it to the original destination address. In total, I lost more than $150 because of this forced workaround. I already answered the other questions in my first post.
I wish I could give zero stars. The experience I’ve had with Coinbase over the past 24 hours has been the worst customer experience I have ever encountered. I was repeatedly advised that I met all eligibility criteria for a promotional reward, only to later be told that I did not. I was then informed that I had failed to deposit funds, despite… Read more
providing clear documentary evidence and screenshots proving that I had. These shifting and contradictory explanations raise serious concerns under the Australian Consumer Law (ACL) regarding misleading or deceptive conduct and a lack of transparency in representations made to consumers. Throughout this process, Coinbase has failed to provide any meaningful procedural fairness. Decisions have been reversed without explanation, evidence has been disregarded, and no clear reasons have been provided for adverse outcomes. This falls well below the standard expected of a financial service provider dealing with customer funds. I have attempted to lodge a formal complaint more than 30 times. Each time, I am redirected to an online complaint form that I cannot complete because Coinbase refuses to close any of my existing support cases. I currently have six open cases, none of which have progressed toward resolution. This appears to be a systemic failure of Coinbase’s internal dispute resolution (IDR) process and is inconsistent with ASIC Regulatory Guide 271, which requires financial firms to provide accessible, fair, and timely complaint handling. Effectively blocking a consumer’s ability to complain is unacceptable and potentially unlawful. After notifying Coinbase that I intended to escalate the matter to AFCA and report the conduct to ASIC, I was suddenly advised that my identity — which had already been fully verified — was no longer verified. This unexplained reversal raises serious concerns about compliance with due process, regulatory standards, and the obligation to treat customers fairly and without retaliatory or discriminatory conduct. At present, I am no closer to accessing my own funds, resolving the issue, or even closing my account. Instead, I remain trapped in a loop of unresolved cases, inconsistent explanations, and unexplained reversals of prior decisions. Coinbase markets itself as a compliant and trustworthy financial services provider. Based on this experience, I seriously question whether its representations, complaint handling practices, verification processes, and treatment of customers align with the Australian Consumer Law, ASIC regulatory requirements, and basic principles of fairness, transparency, and accountability.
Update: the issues outlined above have continued.
I was contacted by Coinbase Support via email and, briefly, it appeared that progress was being made. I advised that after completing identity verification three times and spending more than five hours trying to resolve this matter, I would not undergo further verification without a clear explanation.
The funds in question originated from my verified PayPal account and were deposited into what was, at the time, a verified Coinbase account. I have not been provided with a clear or consistent explanation as to why I am currently unable to withdraw my own funds.
I then spent a further 1.5 hours on live chat support, but was again directed between different support cases without a clear outcome. I remain unable to access my funds.
Despite repeated requests, I have not been provided with a formal complaint reference number or confirmation that a complaint has been properly logged. This experience appears inconsistent with publicly stated complaint-handling expectations, including those set out in ASIC Regulatory Guide 271.
Given the lack of resolution, I will now be escalating this matter to AFCA and notifying ASIC so the matter can be reviewed. I will also be seeking reimbursement for the time and impact caused by the prolonged handling of this issue.
I have advised Coinbase that I recently exited a domestic violence relationship and that access to these funds is important to my personal circumstances. Despite sharing this information, no practical progress has been made.
Overall, this experience has been extremely distressing. The inconsistent information, difficulty in lodging a formal complaint, and ongoing restriction on my funds raise serious concerns for me about transparency, procedural fairness, and how customer issues — particularly in vulnerable situations — are handled.
- +1
Complete fraud. BEWARE. Do not deposit any amount. They keep it for a month or more with silly excuses Everytime. The worst part is customer service. Two hours conversation and the only thing I got is they understand my frustration. I even though I was talking to a fraudster. I cannot believe their tactics. Unbelievable. Stay away It is also the most expensive. Show details
Reviews with attachments
I will give them 0 stars. They just didn't let me buy crypto and their reason is this: "As part of helping to keep Coinbase safe for everyone, we determined you're no longer eligible to buy crypto on Coinbase. You can still sell, transfer, or withdraw any cryptocurrency you have on Coinbase. For security reasons, we are unable to disclose details… Read more
behind this decision."
Their customer service team is asking me to read an article for possible reasons as why buying crypto is blocked. What the hell. Then why they have the customer service. I am asking them directly and they don't have an answer.
They are just saying sorry, we have to let you go.
I will not recommend this app to anyone. Anyone who wants to buy, trade crypto, go for some other better, genuine and trustworthy app. DO NOT USE COINBASE AT ALL.
Idiotic support. Been trying to withdrawn my funds for ages and there's always soemthing stpid to do
- +6
So I was sent funds to my Coinbase wallet address supplied to me by Coinbase. But I actually never received these funds so I contacted the live chat function in there app where the agent informed me that they could see these funds but they weren’t showing in my wallet so after about 3 hours of chatting with the agent and sending screenshots of… Read more
everything she informed me that this would be taken care of by their specialist team and that I would have an outcome in no more than 7 days so after patiently waiting 7 days no funds received no correspondence from Coinbase I went back to the chat function spoke to a different agent who informed me that I would receive funds in 24/48 hours I was angry that I was asked to wait longer but what do you do now this has been going on for 2 weeks 14 days of constant reaching out to the chat to explain the whole thing again and to be told a completely scripted reply from every agent and never any real answers. Today I made a review on another platform and got a response from Coinbase saying that this wasn’t allocated to a specialist and that it now had been and I would recieve communication very soon now the next live chat agent tells me that it’s going to be within the next 7 days again I do not believe Coinbase is legit and hold many concerns that this issue will ever be resolved I as a single mum can not afford to loose these funds due to an error made by their platform not my own I feel they have had ample time to rectify this issue but instead just keep dragging it on why should I suffer due to their inability to solve this issue in the first time frame promised to me I don’t feel it’s reasonable to make a customer wait potentially 3 weeks to rectify an issue that Coinbase has created shame on you Coinbase
Dodgy company, don't trust them!! – Dodgy company that sent me an message advising someone had requested a change of phone number under the account that was created when I was scammed. I did the right thing by responding as they advised only to be advised that " my device was not recognized" so was unable to send a message! Scam artists that should be ashamed of themselves and the people working there supporting this dodgy company. Avoid them at all costs!!
Latest follow-ups
I see a lot of recommendations online and it’s already obvious there are bad eggs online who will only add to your mystery. I can only recommend one and you can reach them via mail on (zattechrecovery AT gmailc0 m ) if you need help on recovering what you lost to scammers.
Follow-up · I was amazed when I got to see all of my partner's text messages, calls, and chats directly from my phone. For a long while now, I've been having trust issues with my wife, so I came on here in search for help on how to spy on her and after going through several reviews about the Zattechhacker @ gmail com, I immediately mailed for help, surprisingly, after few hours, they delivered without any glitch. Simply the best you can come across.
I am trying to cashout but i cant get my money back to an Australian bank ING. Nobody can help or dont want to help cashout . BEWARE cash deposit no hassle ....... Try and get your money out and impossible. Show details
Follow-up · Update No follow up call from coinbase . No it still doesn't work. No money. Absolute scam. DON'T TRUST COINBASE....
I lost my XRP because Coinbase offered me the wrong network option (Base) during withdrawal — even though the receiving platform (Swyftx) only supports native XRP Ledger (XRPL). They showed multiple network options (XRPL, Base, Ethereum), but… Read more
nowhere did they explain which one was compatible. Yes, they say “use the right network” — but then present wrong ones as valid choices without a clear warning. It’s a trap for users who trust the interface.
When I contacted Coinbase support, they just blamed me and refused to help. Swyftx couldn’t recover it either. The funds were sent successfully — just to the wrong network — and now they’re sitting in a wallet Coinbase or Swyftx controls. Nobody’s willing to retrieve them.
This is a UX design failure disguised as a user mistake. If Coinbase knows Base isn’t supported for XRP withdrawals to most platforms, they should disable that option — or clearly warn users which network to use.
This kind of thing shouldn’t happen in 2025. Crypto is hard enough already without exchanges profiting off people’s mistakes.
Contacting support is extremely difficult.
Follow-up · Coinbase should never offer a Base option that will wrap your XRP to cbXRP only to be lost! Swyft and Coinbase were both very unhelpful. 1. Why Coinbase gives two “XRP” options When you withdraw XRP from Coinbase, they may show: • XRPL — the native XRP Ledger network (what most people expect when they think “XRP”) • Base — Coinbase’s own… Read more
Positive reviews
I have been thinking if they will be away to be able to Access my Account which it was frozen with almost 600,000 uUSD and that was my savings working for the last 16 months washing airplanes so I insisted im filling a Report to me14solutionsltd thanks for coming into my life and changing my whole case and situation I’m so happy and grateful!!
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Find out how Coinbase compares to other Cryptocurrency Exchanges
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Myriad of uncomfortable emotions – My case is a small claims case with "ＡｙｒＬＰ" and it's still ongoing. I am hopeful I will recover some partial funds. My case manager and all of the staff have been wonderful with frequent contact and updates. More than anything they have been supportive to me emotionally and mentally after this financial loss. Being a victim of fraudulent scams… Read more
unleashes a myriad of uncomfortable emotions such as shame, anger, and embarrassment. My case team has always given me a shift in perspective and I highly recommend them.
Negative reviews
Locked my transfers for 30 days without any notice and now I have money in there that I can not do anything with or get back to my bank, rep I spoke to was not helpful at all and just kept referring to upper management decision. Only use to transfer to 1 business and have made two transfers and went to make 3rd and bang acccount is locked, redid… Read more
all the id verification and nothing. And everyone keeps passing blame saying they can't help, fees paying people that are of no use
Total failure, stay away from them. Can't resolve simple issues. They holding my money for a month now as they sent on a wrong account number. Been talking to 20 agents about the issue, worst is I have to prove and show every single detail to every single agent. Neither they update or correspond about what's going on the case. They just keep… Read more
closing the case. Absolute lowest standard of banking. Absolute failure. Stay away from them. Made a complaint to ASIC. Can't do it on AFCA as they are not registered.
Coinbase security is weak. Think twice before you invest your hard earned money with this company. I had my fair share of coinbase locked accounts pandemic which almost saw me lose a savings of $20k invested in bitcoin on my coinbase account which got locked all of a sudden for suspicious activity evem though all i did was trade and invest crypto.… Read more
Took me 2 years and the professional help of a crypto security analyst known as " ForexFraudTeam“. i reached out to them on x darknet and was given directives on what was needed for my case. FFT got my details and its cybersecurity arm went to work and recovered my Coinbase account and asset intact within three weeks. ForexFraudTeam @ gmail com is tree’s direct email. I’ve referred 5 people so far and 2 came back with success stories like mine. Their Methods seems to work
Recent reviews
Had an awful experience with Coinbase. Tried to make a transaction, and they delayed the process for no reason, causing me to miss a crucial price point. Support was slow and unhelpful, and to top it off, my account was eventually restricted with funds still inside. Absolutely unacceptable for a platform to handle people’s money. After getting… Read more
nowhere with Coinbase’s support, I reached out to Josefcarter77 via google mail dot com, and they were able to help me recover my funds. It took some time, but they knew what they were doing and kept me updated throughout the process. If you’re in a similar situation, I’d highly recommend looking into their services.
I recently fell victim to a sophisticated Coinbase phishing scam, a mistake I deeply regret. I received a convincing email warning of unauthorized activity on my account, urging me to transfer my funds to a "secure wallet" for protection. In a panic, I clicked the provided link and entered my seed phrase, only to watch my Coinbase account get… Read more
drained within minutes. Devastated, I searched for help and came across techchainconsult.com, where a skilled team used cutting-edge blockchain tracking tools to locate the stolen funds and successfully return them to me. This ordeal was a wake-up call to never trust unsolicited messages claiming to be from Coinbase, and always verify through their official website or app. Coinbase will never ask you to transfer funds to another wallet or share your seed phrase.
I lost my Bitcoin to fake Coinbase impostors on Instagram. They contacted me pretending to be official Coinbase support, and I regrettably fell for their deceptive act. This allowed them to gain access to my coinbase, resulting in the theft of 9.3556 BTC, which represented all my savings. I was left in shock, feeling almost comatose, as this was… Read more
my entire financial safety net. Despite numerous attempts to resolve the issue, I only received generic responses with no real progress. This experience has been incredibly frustrating, and I wouldn’t recommend Coinbase to anyone seeking reliable customer service. Initially skeptical, I filed a complaint with norkersecurity.org, but they ultimately helped me recover some funds before it was too late.
Beware of coinbase scams they let it happen again – Watch out for coinbase they will let u trade on scams take no responsibility and cost u a lot of money like they have Dunn to me let me buy over $4000 wort of coins that are now worth $8 they will take ur money beware xxxxxxxxxxxbeware
Theives – Had to verify my identity to access my account. Then they put a block on my account for 24hrs. After 24 hrs still have a block. Have to re verify my identity. Another 24hr block. See the cycle if you want your funds back. Show details
Find out how Coinbase compares to other Cryptocurrency Exchanges
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Frustrating Experience with Coinbase Support – Coinbase has significantly deteriorated in its support services. Users can no longer open proper support cases, and there is no phone contact available. The only method of communication is through chat, which often provides minimal assistance. My account has been restricted for the past two years without any resolution. Despite numerous attempts… Read more
to address the issue, I continually receive generic responses with no real progress. This experience has been extremely frustrating. In contrast, NorkerSecurity,org was able to recover all your money after too many trials. I cannot recommend Coinbase to anyone seeking reliable customer service.
I really wish I never ever opoened an account – You would think you can trust Coinbase wouldn't you? Think again. Similar to other people, my experience with CB has been incredibly frustrating, time consuming, expensive and I still can't access $15000 in assets that they are not letting me withdraw for absolutely no good reason. I've verified my idenity so many times it's ridiculous (more than… Read more
5 times). This is all after I was completely verified the day before as well. You can't make a compalint untill you submit a support ticket, but they never answer your support ticket so...??????? They basically set up loops so you never get to a real person and the chat will keep you in line for hours before just disconnecting yoiu anyway. DON'T BE SEDUCED by the misinformation on the internet, they DON'T EVEN OFFER LOW FEES! Once you actually get to trade on CB you find out that it's way more expensive than reported rates on finder etc. In fact it cost more than the exchange i was already using and with 10 times the headaches and no customer support, at all. Imagine wanting to send crypto to make a timely trade and receiving the message in the photo I've attached. They pretend they are protecting you from scammers when really I'm convinced they are the scammers and don't want you to withdraw your own funds, to try and force you to trade on their platform for extremely high fees. I'll be calling au authorities first thing in the morning to report them for misconduct.
Ongoing Issue with Address Verification – I am extremely frustrated with Coinbase. Their customer service is abysmal, and they offer zero support for users with any issues. After multiple attempts to resolve a simple address verification problem, I’ve received the same repetitive responses with no resolution. They provide no direct contact method, leaving you stuck in an endless loop of… Read more
unhelpful emails. It's clear they don’t value their customers. I will be looking for a more reliable platform and would not recommend Coinbase to anyone.
A Cautionary Tale: My Experience with Coinbase and the Importance of Norkersecurity – I had a frustrating experience with Coinbase when I was scammed out of my funds. Despite their platform’s initial appeal, I faced significant issues that left me feeling vulnerable. Thankfully, I reached out to Norkersecurity,org who provided exceptional assistance in recovering my money. Their professionalism and expertise made a world of… Read more
difference. I’m grateful for their help; without them, I doubt I would have seen my funds again. Be cautious with your investments!
Scam company – Scummy company will employ dodgy tactics to effectively steal from you. They will let you put funds in, but will freeze your account if you attempt to withdraw said funds. They will use the guise of security to steal your money. Its crypto, we all understand the risks. I verifieid my account, enabled 2 factor identification and yet they freeze the… Read more
account for "security" reasons.
Just another scammer out to steal your money.
Avoid avoid avoid.
Dont say i didnt warn you.
Terrible customer support wait times, and bad registration experience – I've been spending days to get my account to actually be usable, and to get help, I need to call customer support, but the wait times to get to customer support are extremely high.
AVOID! CAN'T GET YOUR MONEY OUT! – It's all good buying crypto until you want to get your money out. To add your bank account to your profile to withdraw your money you have to do a Swift transfer of USD to Coinbase's Singapore bank account. Mmm could it sound any more shady?! Why can't they just send a verification code via email or sms to verify that you've added a bank account?… Read more
I send $15 USD by Swift bank transfer and 3 weeks later and loads of emails and trying to get help I don't have my money and they haven't added my bank account to my profile so I can withdraw my money!!
To try and send crypto to another wallet you paste the wallet address (obviously) but then you click Preview and have to select 'Self-custody wallet' which then has 'Connect to Coinbase Wallet' or 'Small deposit test' as the options. Small deposit test doesn't do anything the screen doesn't fit on my iPhone X and the button looks like it's processing but it's not doing anything and freezes. The other option is to choose an 'Exchange' but loads of exchanges eg Binance, Bybit, Coinspot, Blockchain and loads of other exchanges are not options to select. THERE IS NO WAY TO GET YOUR MONEY OUT OF THIS COMPANY. AVOID AT ALL COSTS!!
A Scammer block my Coinbase Wallet's Money – A Coinbase Wallet's Guy threatened me to send him money, otherwise he is going to block my deposit funds unethically as he already changed my email, phone number and password from the system. Because he wants to steal my Coinbase Wallet's whole money. I think he is a scammer. Please help me to recover my funds from the scammer.
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I've tried Coinbase Wallet's Support but no further communication from them to date, eventually… Read more