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Col Crawford

Col Crawford

3.1 from 17 reviews

Reviews

3.1

17 reviews
5
(8)
4
(1)
3
(0)
2
(1)
1
(7)
  • Product Quality
    4.0 (9)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    3.6 (10)
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John G.

John G.Sydney, NSW

John Hylands

published

I have now bought my second BMW through John and have been so delighted with the tremendous service that I received from him. He is polite and knowledgable and has such a pleasant personality that we will always ask for John

Customer Service
Product Quality
Store LocationCol Crawford BMW BROOKVALE
1 comment
Col Crawford
Col C.Col Crawford
Don

Don

  • 3 reviews

Bad after purchase service

published

Bought my Hyundai in for a service. They did a bad job. They gave me a survey to fill out and on it it says, if you give a score of less than 9 then they consider it a fail on their part. I gave a score much lower than 9 and gave a detailed description of all the things wrong they did. I never got a call back apologizing or just to talk about it. I will never buy another car or get my car services from these guys again. It seems like they just do not care!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrookvale NSW
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sankibaijan97

sankibaijan97Sydney, NSW

  • 2 reviews

Terrific sales person but crappy paint protection

published

Hi I am a senior citizen 67 to be precise I bought a car from your showroom you asked me to have paint protection and window tinting ... Shame shame shame on your quality of work this would be my third time to come to see you to pick up my car that I have paid you in full.

The spare tire would not pass RTA inspection and you sneaked it in the boot.

I have been told this is a family business I’ve been told the car has done 10km.

I really want to know has Col Crawford put money first and Australian senior-citizen’s last???

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKIA Brookevale NSW
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Sam M.

Sam M.Sydney, NSW

Sales

published

Great service by Jamil and will sales team.
Thank you very much guys !! Now we are enjoying our fantastic X4.
Would highly recommend purchasing a new or used vehicle from this terrific sales team.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCol Crawford BMW
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Grant Cameron

Grant CameronSydney, NSW

  • Verified customer

Great vehicle and professional service

published

The BMW X5 is an exceptional motor car.

Jamil and David we very courteous and professional. Most importantly they listened and actively addressed our concerns working as a team during our visit and while on a test drive. As a result this was a very fuild and easy purchasing decision.

Customer Service
Product Quality
Store LocationCol Crawford BMW
1 comment
Col Crawford
Col C.Col Crawford

Worst dealer

published

No principles, bad business practices. Stay away from them. They think customers are fool. Back flipped on what they offered in one day. Worst experience ever at any car dealership.

Customer Service
Return Claim MadeNo
Store LocationBrookvale
consumer

consumerSydney

  • 12 reviews

Very uncompetitive, go elsewhere

published

Took the car in for a trade-in valuation on an i30, was $6,250 lower than the next quote.
Told them that the offer was dismal and they made vague noises about oh well lets see what we can do.
Took them exactly another week to come back and improve by $700 which was laughable.
Go elsewhere, in my experience you will not get a fair deal.

Customer Service
Product Quality
Store LocationCol Crawford Brookvale
Elia

EliaSydney, NSW

Perfect experience

published

Just bought my new car from Col Crawford. Jamil and Aiden, helped me through the whole process. Two days after I chose my car I was driving it! I have already recommended Col Crawford to my friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrookvale & MonaVale
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GPX

GPXSydney

  • 5 reviews

Very Happy Customer

published

I had such a great experience purchasing my new car from Col Crawford. All the staff were knowledgeable and not at all pushy. Will definitely be back when its time for an upgrade!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCol Crawford
See all answers
1 comment
Col Crawford
Col C.Col Crawford

Thank you for the great 5-star review and for taking the time to share your experience with our Dealership, we are thrilled that we have met your expectations.
We thank you again and know you will enjoy your new car~ Safe Driving~ Lani Waterman

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Hugo

HugoSydney, NSW

Awesome buying & service experience

published

From the moment we walked into the dealership - so many brands to choose from... we were greeted with respect and listened to. We ended up buying a Holden Colorado with all the trimmings... and to top it off, our first service experience was just as great - highly recommended Col Crawfords.

October 4th 2019 Update: Awesome

Purchased a new car for my mum - the entire team in the Holden dealership went out of their way to assist. We will definitely be recommending Col Crawford Lifestyle Cars.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrookvale
See all answers
MDW

MDWSydney

  • 8 reviews
  • 13 likes
  • Verified customer

Maybe time for a change....

published
Return Claim MadeNo
1 comment
Col Crawford
Col C.Col Crawford
Jody Shepherd

Jody ShepherdSydney, NSW

  • 5 reviews

Excellent Experience

published

Exellent experience. I highly recommend Col Crawford BMW Brookvale team, I cannot fault my experience & love my new BMW 125i Sports. Keep up the brilliant service guys. Thank you Jamil & Ian for a first class experience. ⭐️⭐️⭐️⭐️⭐️

Return Claim MadeNo

Dont trade a car there!

published

Offering 2K for mrs car, when there was a same one in the lot for 12k, same ks, mrs car was higher spec. Went there 2 years ago to trade my landcruiser for as Patrol, Offered me $3800!!!!, they had the same model In their used car section for 20k, same condition and km. Be careful you dont lose big $$$$ on a low trade in.

Ttlk

TtlkDee Why

  • 2 reviews
  • 3 likes

No service.

published

My son and I walked through all the showrooms for over an hour today, without a single salesperson offering a hello, let alone any service. The only person to acknowledge us was the receptionist at BMW. After saying we were happy to browse before asking questions, she promptly directed us to the second hand vehicles upstairs! Useless and judgmental whilst I was interested in a new 2 series.
Staff were available and clearly watching us. So their sexist, ageist and prejudiced presumptions cost them an easy sale today. Shame on you.

Freddy

FreddyDee Why

  • Verified customer

honest, reliable servicing

published
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Appalling Service

published

Too many young kids employed in the service centre who are careless with handling of cars. I took my car in for a service and came out with 2 large scratches on both sides of the car which the service centre denied was their fault and would not repair them. I would never go there again or recommend to anyone.

Glen Eagles

Glen EaglesSydney, Australia

  • 8 reviews
  • 4 likes

Scheduled car service

published

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