Col Crawford

My wife and I purchased a car from Col Crawford’s that was over 10 years old so by law had no warranty. The car looked great and drove well so we bought it. We found a problem soon after on our way home that only appeared on cold start so everyone had missed it. We rang the dealership and not only did they give us some options, but after our local mechanics couldn’t fix the problem we were asked to return it. Not only did they not hesitate to make things right but they loaned us a nice car while the expensive repair was made. Our car drives like new now and we can’t recommend this dealership more highly. A great Aussie team with tons of integrity. I highly recommend buying a new or used car from them.

Update from 5*review to 1*:

The car worked for 2 days, old problem with loosing power up hills wasn't fixed unfortunately.

Instead of that a new transmission problem appeared, after an oil change in transmission and transmission system update was carried by Col Crawford Brookvale.

I took the car back, with a clear message "my transmission is shaking, shuddering" *there was no transmission problem before their updated and oil change.

Mechanic checked the car, didn't find anything. When the issue got worse, I asked to check the car again. It took them 3 weeks to take it in due to covid. I understand that, tough times for everyone with sick staff.
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I have always bought another brand of car but my curiosity was piqued when my mechanic raved about Kia. I love my Kia Seltos it’s so spacious and comes with all the bells and whistles, drives beautifully and reasonably priced. Shout out to Troy at Brookvale for great service and quick delivery.

We purchased a Land Rover Discovery Sport from Col Crawford for $35,000 in November 2021. We were assured by the sales person that, despite the car's lack of a service history, it had been looked over by their mechanic and was in good condition.

In December we started having issues with the car. The primary issues was it began to shake uncontrollably at speeds of 60km/hr and whenever we accelerated, thus making the car undriveable. We got it looked at by a mechanic and he identified a series of costly issues with the vehicle. Also, the car's w...

Businesses like these make other business shine. After submitting a major complaint to the owner and service management and receiving no reply its clear this business does not have its clients best interest first. Significant damage was done to my BMW X5m after their dodgy car wash practices. They broke off parts and cut deep abrasions into the cars pristine black duco. We will now have to get it professionally repaired, certainly wouldn't trust these clowns to go near our car again. Going by the large amount of 1 star reviews on google and pro...

I ordered through a work lease a Jimny in 2019 and was advised of the long wait . In 2020 Tim Adams called me to tell me my car was arriving.

Unfortunately due to COVID i had been stood down from my airline job with no knowledge of when I would be back at work so I was no longer in a position to take the car. I believed I had lost the opportunity as I knew the popularity and limited availability , I was devastated...

I returned to work in March 2021 ,In April Tim again called asking if I was still interested. Unbeknownst to me Tim had kept...

My current purchase from Col Crawford Brookvale is the second Hyundai I have purchased from them. I am unable to fault the buying process - the whole process is professional and underpinned with an authenticity not often seen in the car sales business. Both Gary and Joshua are fabulous individuals who go out of their way to please - very customer focused. Would not hesitate to recommend the Hyundai team at Col Crawford Brookvale.

On 25/1/2021 I wrote a review about what i regarded as a less than optimal service experience.
Subsequently Josh from Col Crawfords arranged to review and address the issue.
So the result was action taken, without fuss, under warranty, customer happy
Many thanks,
DWP 87Q

I was blown away by service provided by Col Crawford BMW team, very honest, professional and knowledgeable! It was a pleasure to purchase our first BMW from them, they made it an amazing experience for us!

Excellent and seamless was what it felt like to buy a used car and also trade in my vehicle with Crawford bmw. I dealt with Andrew who provided excellent service from the first phone call right up until the end. The finance team also made everything seem so easy. Overall it was a first class experience. Ashley
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1Really happy with the Aidan's customer service regarding my recent purchase of bmw 428i luxury grand coupe from brookvale y

Guy with pony tail very rude salesman I’m guessing had our car serviced here he’s hair says it all w&&&&& won’t be purchasing our cars from here anymore or serviced here anymore shouldn’t have these types of people in sales at all

I dropped my bmw for service . The service manager took me over to new car sales and proceeded to tell the gentleman that I was interested in an x6 . He proceeded to tell the service manager ( pointing) their is on in the car park , never getting up from his seat or talking directly to me . I guess he was busy ringing up potential customers?? hmm , I’m one and I’m standing in your showroom !

best customer service and salesman off the year andrew goodman his name says it all
it was a pleasure doing business with you

Never again. You would have far more luck (& assistance) buying a car from Ronnie Biggs! The whole experience was a nightmare ... probably the worst I have experienced from any 'commercial retailer' ever.