Great after sale service on used cars.
My wife and I purchased a car from Col Crawford’s that was over 10 years old so by law had no warranty. The car looked great and drove well so we bought it. We found a problem soon after on our way home that only appeared on cold start so everyone had missed it. We rang the dealership and not only did they give us some options, but after our local mechanics couldn’t fix the problem we were asked to return it. Not only did they not hesitate to make things right but they loaned us a nice car while the expensive repair was made. Our car drives like new now and we can’t recommend this dealership more highly. A great Aussie team with tons of integrity. I highly recommend buying a new or used car from them.
Think twice before you go to them
Update from 5*review to 1*:
The car worked for 2 days, old problem with loosing power up hills wasn't fixed unfortunately.
Instead of that a new transmission problem appeared, after an oil change in transmission and transmission system update was carried by Col Crawford Brookvale.
I took the car back, with a clear message "my transmission is shaking, shuddering" *there was no transmission problem before their updated and oil change.
Mechanic checked the car, didn't find anything. When the issue got worse, I asked to check the car again. It took them 3 weeks to take it in due to covid. I understand that, tough times for everyone with sick staff.
Expect a lot with Kia Seltos SUV
I have always bought another brand of car but my curiosity was piqued when my mechanic raved about Kia. I love my Kia Seltos it’s so spacious and comes with all the bells and whistles, drives beautifully and reasonably priced. Shout out to Troy at Brookvale for great service and quick delivery.
They Have No Regard for Customers or the Law
We purchased a Land Rover Discovery Sport from Col Crawford for $35,000 in November 2021. We were assured by the sales person that, despite the car's lack of a service history, it had been looked over by their mechanic and was in good condition.
In December we started having issues with the car. The primary issues was it began to shake uncontrollably at speeds of 60km/hr and whenever we accelerated, thus making the car undriveable. We got it looked at by a mechanic and he identified a series of costly issues with the vehicle. Also, the car's w...indshield leaked and the rear door leaked profusely. In addition, the car was missing a speaker in one of the door and another speaker had a cracked cone. This last issue was especially troubling as the stereo had been adjusted so we wouldn't notice the issues with it. After trying for a few days to call and get a hold of the appropriate person to raise our issues with (the car was still covered by the dealership under consumer law), we were told to email the sales person who sold us the vehicle. We did this and were told by the sales person to take the car to the Land Rover dealership here in the Hunter to have it looked at and this would be done at Col Crawford's expense. We had to take a day off from work in order to do this and we had to cover the $594 cost of the inspection only to be given a report of the costly things that were wrong. We sent the report from Land Rover to the sales person who then responded telling us we had to contact the service manager. We emailed the service manager letting him know the issues and that we would not be able to drive the car back to Sydney. He responded asking us to drive the car to Sydney. We had this exchange three times before he read the email all the way through and understood we could not drive the car to Sydney. He then asked us to "leave it with him".
Dont go here. Lots of 1 star reviews for a reason
Businesses like these make other business shine. After submitting a major complaint to the owner and service management and receiving no reply its clear this business does not have its clients best interest first. Significant damage was done to my BMW X5m after their dodgy car wash practices. They broke off parts and cut deep abrasions into the cars pristine black duco. We will now have to get it professionally repaired, certainly wouldn't trust these clowns to go near our car again. Going by the large amount of 1 star reviews on google and pro...duct review this is a flawed business with very low standards in work procedures, practices & customer focused operation that should be synonymous with premium vehicle purchasing, ownership & servicing.
I ordered through a work lease a Jimny in 2019 and was advised of the long wait . In 2020 Tim Adams called me to tell me my car was arriving.
Unfortunately due to COVID i had been stood down from my airline job with no knowledge of when I would be back at work so I was no longer in a position to take the car. I believed I had lost the opportunity as I knew the popularity and limited availability , I was devastated...
I returned to work in March 2021 ,In April Tim again called asking if I was still interested. Unbeknownst to me Tim had kept...my name on the list ensuring that once I was financially able I could still have my car . Given the popularity of the Jimny he had no reason to be so thoughtful and kind . Both Tim and Julia made a concerted effort to make this car happen for me and showed as much excitement as I did . The car got delivered to my home full of balloons. I will always be grateful for the kindness both Tim and Julia showed me . I hope the dealership appreciates what they have in their people. I would recommend purchasing from Col Crawford .
My current purchase from Col Crawford Brookvale is the second Hyundai I have purchased from them. I am unable to fault the buying process - the whole process is professional and underpinned with an authenticity not often seen in the car sales business. Both Gary and Joshua are fabulous individuals who go out of their way to please - very customer focused. Would not hesitate to recommend the Hyundai team at Col Crawford Brookvale.
Acted on feedback
On 25/1/2021 I wrote a review about what i regarded as a less than optimal service experience.
Subsequently Josh from Col Crawfords arranged to review and address the issue.
So the result was action taken, without fuss, under warranty, customer happy
X3 - Outstanding service and professionalism
I was blown away by service provided by Col Crawford BMW team, very honest, professional and knowledgeable! It was a pleasure to purchase our first BMW from them, they made it an amazing experience for us!
Used car purchase felt like buying brand new car
Excellent and seamless was what it felt like to buy a used car and also trade in my vehicle with Crawford bmw. I dealt with Andrew who provided excellent service from the first phone call right up until the end. The finance team also made everything seem so easy. Overall it was a first class experience. Ashley
Best customer service
1Really happy with the Aidan's customer service regarding my recent purchase of bmw 428i luxury grand coupe from brookvale y
Guy with pony tail rude salesman I’m guessing had our car serviced here he’s hair says it all w&&&&&
Guy with pony tail very rude salesman I’m guessing had our car serviced here he’s hair says it all w&&&&& won’t be purchasing our cars from here anymore or serviced here anymore shouldn’t have these types of people in sales at all
I dropped my bmw for service . The service manager took me over to new car sales and proceeded to tell the gentleman that I was interested in an x6 . He proceeded to tell the service manager ( pointing) their is on in the car park , never getting up from his seat or talking directly to me . I guess he was busy ringing up potential customers?? hmm , I’m one and I’m standing in your showroom !
andrew good man a real gentleman and professional
best customer service and salesman off the year andrew goodman his name says it all
it was a pleasure doing business with you
Never again. You would have far more luck (& assistance) buying a car from Ronnie Biggs! The whole experience was a nightmare ... probably the worst I have experienced from any 'commercial retailer' ever.
Questions & Answers
Why is that the customer has to chase around his car order and the salesperson doesn't even bother to give a call to customer to advise of the stock delays or the ETAs?
Hi and21 - i invite you to call me on 9941 1205 to better understand who you are and the issue at hand. Thank you Daniela
Thanks for your kind invitation. I will address the issue after I receive my car, which I ordered months back. To start with, please check with your new car salespeople, which one of them is actually...following up with their customers., on stock or etas.
And thanks Daniela, your response time was quicker than the no response to an email, which I send few hours back( which by the way, never came, till now).
Get an answer from our members and Col Crawford representatives
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