I dropped my bmw for service . The service manager took me over to new car sales and proceeded to tell the gentleman that I was interested in an x6 . He proceeded to tell the service manager ( pointing) their is on in the car park , never getting up from his seat or talking directly to me . I guess he was busy ringing up potential customers?? hmm , I’m one and I’m standing in your showroom !
Do not purchase a car from Col Crawford
We have recently had the worst experience when purchasing a car from BMW Col Crawford. I never write reviews but just don’t want anybody to experience what we went through when purchasing a big ticket item. Find another BMW dealership instead.
Thank you to the Col Crawford team for being such professionals and helpful in the purchase of our new BMW.
Our sales rep Adam was attentive, knowledgeable and went that extra mile in ensuring our questions were answered and needs met.
Keep up the excellent service!!
- Verified customer
Prestige Car but not Prestige Service
This in my 50+ years is my first ever 1 star or bad review;
In January I purchased a prestige Audi Q5 (I Love the car!) however unfortunately Col Crawford Brookvale proved to be far from a prestige Car Sales company.....
6 months after purchase of the vehicle & after I had completed paying for the vehicle via Col Crawford Brookvale's finance arm, I discovered that the vehicle was still registered to Col Crawford Brookvale, all renewal notices went to the Col Crawford Brookvale offices as the "registered owners" the first i knew about this was w...
I have now bought my second BMW through John and have been so delighted with the tremendous service that I received from him. He is polite and knowledgable and has such a pleasant personality that we will always ask for John
Bad after purchase service
Bought my Hyundai in for a service. They did a bad job. They gave me a survey to fill out and on it it says, if you give a score of less than 9 then they consider it a fail on their part. I gave a score much lower than 9 and gave a detailed description of all the things wrong they did. I never got a call back apologizing or just to talk about it. I will never buy another car or get my car services from these guys again. It seems like they just do not care!
Terrific sales person but crappy paint protection
Hi I am a senior citizen 67 to be precise I bought a car from your showroom you asked me to have paint protection and window tinting ... Shame shame shame on your quality of work this would be my third time to come to see you to pick up my car that I have paid you in full.
The spare tire would not pass RTA inspection and you sneaked it in the boot.
I have been told this is a family business I’ve been told the car has done 10km.
I really want to know has Col Crawford put money first and Australian senior-citizen’s last???
Great service by Jamil and will sales team.
Thank you very much guys !! Now we are enjoying our fantastic X4.
Would highly recommend purchasing a new or used vehicle from this terrific sales team.
- Verified customer
Great vehicle and professional service
The BMW X5 is an exceptional motor car.
Jamil and David we very courteous and professional. Most importantly they listened and actively addressed our concerns working as a team during our visit and while on a test drive. As a result this was a very fuild and easy purchasing decision.
Very uncompetitive, go elsewhere
Took the car in for a trade-in valuation on an i30, was $6,250 lower than the next quote.
Told them that the offer was dismal and they made vague noises about oh well lets see what we can do.
Took them exactly another week to come back and improve by $700 which was laughable.
Go elsewhere, in my experience you will not get a fair deal.
Just bought my new car from Col Crawford. Jamil and Aiden, helped me through the whole process. Two days after I chose my car I was driving it! I have already recommended Col Crawford to my friends.
Very Happy Customer
I had such a great experience purchasing my new car from Col Crawford. All the staff were knowledgeable and not at all pushy. Will definitely be back when its time for an upgrade!
Awesome buying & service experience
From the moment we walked into the dealership - so many brands to choose from... we were greeted with respect and listened to. We ended up buying a Holden Colorado with all the trimmings... and to top it off, our first service experience was just as great - highly recommended Col Crawfords.
October 4th 2019 Update: Awesome
Purchased a new car for my mum - the entire team in the Holden dealership went out of their way to assist. We will definitely be recommending Col Crawford Lifestyle Cars.
- Verified customer
Maybe time for a change....
Have been getting my car serviced there from new. Last scheduled service it came back with a high pitch squeal from a front wheel, a missing a wheel nut and one of the chrome wheel nuts replaced with an ordinary steel nut! Turns out they had bent the backing plate when checking the brakes. But it meant the inconvenience of taking it back a second time to get it repaired.
Next visit was to get my windscreen replaced under warranty after it cracked inside the glass. After waiting for a new windscreen to be sent to Australia, it was replaced. E...xcept the windscreen washers now didn't work and the microphone for the car's phone system which sits next to the top of the windscreen now didn't work. So booked back in again. No apology, no offer of a loan car. Having to take a car in for a service is inconvenient, but its part of owning a car. Taking it back a second time - twice - to get things fixed caused by their mechanics isn't good enough.
Exellent experience. I highly recommend Col Crawford BMW Brookvale team, I cannot fault my experience & love my new BMW 125i Sports. Keep up the brilliant service guys. Thank you Jamil & Ian for a first class experience. ⭐️⭐️⭐️⭐️⭐️
Dont trade a car there!
Offering 2K for mrs car, when there was a same one in the lot for 12k, same ks, mrs car was higher spec. Went there 2 years ago to trade my landcruiser for as Patrol, Offered me $3800!!!!, they had the same model In their used car section for 20k, same condition and km. Be careful you dont lose big $$$$ on a low trade in.
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