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Col Crawford

Col Crawford

3.3 from 30 reviews · View Statistics

Reviews

3.3

30 reviews
  • Product Quality
    4.2 (16)
  • Return Claim MadeYes (0) · No (17)
  • Customer Service
    3.4 (19)
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Happy Customer

published

My current purchase from Col Crawford Brookvale is the second Hyundai I have purchased from them. I am unable to fault the buying process - the whole process is professional and underpinned with an authenticity not often seen in the car sales business. Both Gary and Joshua are fabulous individuals who go out of their way to please - very customer focused. Would not hesitate to recommend the Hyundai team at Col Crawford Brookvale.

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Acted on feedback

published

On 25/1/2021 I wrote a review about what i regarded as a less than optimal service experience.
Subsequently Josh from Col Crawfords arranged to review and address the issue.
So the result was action taken, without fuss, under warranty, customer happy
Many thanks,
DWP 87Q

Incentivised ReviewNo
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X3 - Outstanding service and professionalism

published

I was blown away by service provided by Col Crawford BMW team, very honest, professional and knowledgeable! It was a pleasure to purchase our first BMW from them, they made it an amazing experience for us!

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1 comment
Col Crawford
Col C.Col Crawford

Thank you Marina - We always strive for the best customer experience so to be recognised - means the world. We hope to see you in the showroom again one day.

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Used car purchase felt like buying brand new car

published

Excellent and seamless was what it felt like to buy a used car and also trade in my vehicle with Crawford bmw. I dealt with Andrew who provided excellent service from the first phone call right up until the end. The finance team also made everything seem so easy. Overall it was a first class experience. Ashley
.

Incentivised ReviewNo
Return Claim MadeNo
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Best customer service

published

1Really happy with the Aidan's customer service regarding my recent purchase of bmw 428i luxury grand coupe from brookvale y

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1 comment
Col Crawford
Col C.Col Crawford

Thank you for leaving Col Crawford BMW a BIG 5 STARS!!!
We value and appreciate your business, and know you will enjoy your car for many years to come. Safe Driving ~ Lani.

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Guy with pony tail rude salesman I’m guessing had our car serviced here he’s hair says it all w&&&&&

published

Guy with pony tail very rude salesman I’m guessing had our car serviced here he’s hair says it all w&&&&& won’t be purchasing our cars from here anymore or serviced here anymore shouldn’t have these types of people in sales at all

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Danny

Danny

  • 2 reviews

Shameful

published

I dropped my bmw for service . The service manager took me over to new car sales and proceeded to tell the gentleman that I was interested in an x6 . He proceeded to tell the service manager ( pointing) their is on in the car park , never getting up from his seat or talking directly to me . I guess he was busy ringing up potential customers?? hmm , I’m one and I’m standing in your showroom !

Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrookvale
1 comment
Col Crawford
Col C.Col Crawford

Hi Danny,
Thank you for leaving your review, albeit 1 Star! I'd love you to call me on 9941 1205 so as I can better understand what has happened, given we do not have any records of dealing with "Danny" in our Service Dept. Kind regards, Daniela.

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sam shamy

sam shamySydney, NSW

andrew good man a real gentleman and professional

published

best customer service and salesman off the year andrew goodman his name says it all
it was a pleasure doing business with you

Incentivised ReviewNo
1 comment
Col Crawford
Col C.Col Crawford

Dear Sam,
Thank you for 5 stars- Receiving 5 stars encourages us in our continuous endeavors to provide the best possible service to our customers. I've passed the message onto Andrew and I agree he is a Good-Man. Warmest Regards~ Lani.

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Joe

JoeSydney, NSW

  • 6 reviews

Never Again.

published

Never again. You would have far more luck (& assistance) buying a car from Ronnie Biggs! The whole experience was a nightmare ... probably the worst I have experienced from any 'commercial retailer' ever.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Do not purchase a car from Col Crawford

published

We have recently had the worst experience when purchasing a car from BMW Col Crawford. I never write reviews but just don’t want anybody to experience what we went through when purchasing a big ticket item. Find another BMW dealership instead.

Customer Service
Incentivised ReviewNo
Store LocationBrookvale BMW
5 comments
Col Crawford
Col C.Col Crawford
Louise
Louise
Col Crawford
Col C.Col Crawford

Hi Louise - you have written the review, so I have enquired on 'Louise', now I understand that the car is in your husbands name? I would welcome a phone call – 99411205 is my direct number. Thank you

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Amit Singh

Amit SinghSydney, NSW

Excellent service

published

Thank you to the Col Crawford team for being such professionals and helpful in the purchase of our new BMW.
Our sales rep Adam was attentive, knowledgeable and went that extra mile in ensuring our questions were answered and needs met.
Keep up the excellent service!!

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1 comment
Col Crawford
Col C.Col Crawford
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John

JohnSydney, NSW

  • 3 reviews
  • 1 like

Excellent deal

published

We had a great experience purchasing our new car from Col Crawford. All the staff were helpful, from sales and finance, answered all our questions and got a great deal.

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1 comment
Col Crawford
Col C.Col Crawford

Dear John,
Thank you for taking the time to write a great review to the Col Crawford Kia team, I'm very pleased to hear that all staff exceeded your expectations. I know you will enjoy your new car for many years to come. Safe Driving~ Lani.

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JEFF R

JEFF RSydney Surrounds, NSW

  • 3 reviews
  • 2 likes
  • Verified

Prestige Car but not Prestige Service

published
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Col Crawford
Col C.Col Crawford
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John G.

John G.Sydney, NSW

John Hylands

published

I have now bought my second BMW through John and have been so delighted with the tremendous service that I received from him. He is polite and knowledgable and has such a pleasant personality that we will always ask for John

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1 comment
Col Crawford
Col C.Col Crawford
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Don

Don

  • 4 reviews
  • 3 likes

Bad after purchase service

published

Bought my Hyundai in for a service. They did a bad job. They gave me a survey to fill out and on it it says, if you give a score of less than 9 then they consider it a fail on their part. I gave a score much lower than 9 and gave a detailed description of all the things wrong they did. I never got a call back apologizing or just to talk about it. I will never buy another car or get my car services from these guys again. It seems like they just do not care!

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sankibaijan97

sankibaijan97Sydney, NSW

  • 2 reviews
  • 3 likes

Terrific sales person but crappy paint protection

published

Hi I am a senior citizen 67 to be precise I bought a car from your showroom you asked me to have paint protection and window tinting ... Shame shame shame on your quality of work this would be my third time to come to see you to pick up my car that I have paid you in full.

The spare tire would not pass RTA inspection and you sneaked it in the boot.

I have been told this is a family business I’ve been told the car has done 10km.

I really want to know has Col Crawford put money first and Australian senior-citizen’s last???

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Sam M.

Sam M.Sydney, NSW

Sales

published

Great service by Jamil and will sales team.
Thank you very much guys !! Now we are enjoying our fantastic X4.
Would highly recommend purchasing a new or used vehicle from this terrific sales team.

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Grant Cameron

Grant CameronSydney, NSW

  • Verified

Great vehicle and professional service

published

The BMW X5 is an exceptional motor car.

Jamil and David we very courteous and professional. Most importantly they listened and actively addressed our concerns working as a team during our visit and while on a test drive. As a result this was a very fuild and easy purchasing decision.

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1 comment
Col Crawford
Col C.Col Crawford
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Worst dealer

published

No principles, bad business practices. Stay away from them. They think customers are fool. Back flipped on what they offered in one day. Worst experience ever at any car dealership.

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consumer

consumerSydney

  • 22 reviews
  • 11 likes

Very uncompetitive, go elsewhere

published

Took the car in for a trade-in valuation on an i30, was $6,250 lower than the next quote.
Told them that the offer was dismal and they made vague noises about oh well lets see what we can do.
Took them exactly another week to come back and improve by $700 which was laughable.
Go elsewhere, in my experience you will not get a fair deal.

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Page 1 of 2

Questions & Answers

and21

and21asked

Why is that the customer has to chase around his car order and the salesperson doesn't even bother to give a call to customer to advise of the stock delays or the ETAs?

5 answers
Col Crawford
Col C.Col Crawford

Hi and21 - i invite you to call me on 9941 1205 to better understand who you are and the issue at hand. Thank you Daniela

and21
and21

Thanks for your kind invitation. I will address the issue after I receive my car, which I ordered months back. To start with, please check with your new car salespeople, which one of them is actually following up with their customers., on stock or etas.

and21
and21

And thanks Daniela, your response time was quicker than the no response to an email, which I send few hours back( which by the way, never came, till now).

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