Coldflow

Honest company that gave good advice when purchasing a heating unit. Reasonable price, efficient installation and on time service. Installer was able to adapt to our circumstances and find the best solutions to solve our heating needs. Very satisfied. Show details

No service. We had a heavy duty air conditioner/ heater with zoning put in. We paid a lot. It was working okay for a few months then we had problems with the izone monitor. The on/off button won’t show up on the screen so it won’t turn off. We now… Read more

have to run whole system from the mains for it to work. We called at least 4 times. It’s been 2 month still waiting

Provided one direction for the outside unit not to be visable from the only window on that side of the house and they placed it right next to it so it is. A condensate pipe was moved from the discreet corner paving to the middle of the wall and a… Read more

hole put in my deck without any consultation. Took me about 2 hours to clean the mess they left after including having to move furniture back on my own. Raised these issues directly with them after they sent me a text asking how installation went, and via the feedback form, zero response to either. Really regretting getting this done and would suggest people look at other providers

Mat the service guy from ColdFlow came over to Service our Brivis Heating System He is a Happy and Confident person He carried out his job very efficiently and we are happy with the work done at our place June and Chris Show reply

We are so grateful to Coldflow for getting our Installation done in a timely fashion. The installation team were lovely to deal with throughout the process, helping guide us to the best outcome. Absolutely commendable team who we will be recommending to all our family and friends in the future! Show reply

Had Coldflow install our Ducted system that has been working amazingly for our property. A wonderful team to deal with from start to finish. Efficient and friendly. We will recommend to all our family and friends in the future! Show reply

Got Coldflow to install a new heating and cooling system. When I wanted some small additional work done later, they refused to do the work saying that they wouldn't make enough profit to make it worthwhile. Very disappointing. Would not advise engaging them

I received a quote from Coldflow back in the end of 2024/beginning of 2025, to replace old gas heating and evaporative aircon with reverse cycle aircon units. The quote included one large unit and a smaller unit for downstairs coverage and a multi head unit for the bedrooms upstairs. From just after installation we had issues with the multi… Read more

head unit. For starters, it never really cooled or heated. And the position on the upper wall resulted in a reverberation on the wall that made it unusable and was at a frequency that caused the kids headaches and made things shake). I took video to demonstrate the issue and techs attended a multiple number of times. Basically it could not be used the first winter nor summer. Later that year, and given the unit was not being used, we had the position of the compressor moved to a downstairs position - at our cost. I was hoping it would mean it would heat/cool and hoping it got rid of the reverberation and hum. We still did not have correct heating or cooling. Tech attended and advised it was a warranty issue. Mitsubishi ended up sending one of their techs around and noted that the pipes were not correctly attached from heads to the main unit. Since we have had them correctly attached to the right pipe, we have been able to use the system as intended. Over 20k and nearly a year later. While reception and the techs were friendly, I do know that I will use an alternative company for any repair or servicing. As an aside, removal of the Evap conditioner from the roof was included in the price but they were unable to remove one part of it that protrudes from the top of our roof. Not a huge issue but something I’ll eventually have to have removed.

Coldflow showed up for the inspection and then suggest and quote. Never actually got any quote on email. I think if they realise it's a small job or unlikely customer they ignore you. I called but no return call either. I moved on with other installer but it was waste of time with these guys.

Amazing company! The guys from Cold Flow came and serviced our gas heater today and I was very impressed with Brendan and Michael. They arrived on time and did an amazing job. Nothing was a bother. Brendan cleaned the return grill that had 30 years of grime and dust which I have been reluctant to take down and clean as I thought it would… Read more ·  1

disintegrate with age, but it looks brand new. I can’t thank them enough for their excellent work. The heater had a few error messages which they were able to correct as well. I would recommend this company in a heartbeat.

Daniel from Coldflow sales had my split system installed within a couple of days of paying the deposit, and the after sales service by Antonio and Murry was exceptional! I 100% recommend installing through Coldflow. Show reply

Lovely service from an experienced team. We had the pleasure of using Coldflow for both our home and my parent's home, and they were nothing less than spectacular. They provided expert advice and excellent workmanship. We couldn't be more grateful and we will not hesitate to recommend Coldflow to our family and friends! Show reply

First off, this review of Coldflow was not requested by the company in question. I asked their staff if they wanted a review after they had finished a job at my residence and their technician replied that it was up to me. But they deserve a review. I called Coldflow in on March 19 after a very bad experience with Singh’s Aircon. Having waited… Read more

around for Singh’s to attend to my aircon system for six months, I decided to look for another company as it tends to get cold in Melbourne even in March.

The only reason I called in Singh’s was because the previous owner of the house I bought in Tarneit had got the system installed by them and gave me their contact details. You can read about my experience with Singh’s here.

I picked Coldflow at random from the list of businesses offering heating and cooling services in the western suburbs of Melbourne. I got in touch through the company’s website. Someone got back to me in a little while and fixed an appointment for the following Monday, March 23. [Melbourne’s weather is highly erratic, so it is best to fix heating and cooling system issues as soon as possible.]

Two technicians showed up at the time promised. The issue I have been facing is that the green light indicator on the panel turns to red after the system has been running for a while. There is no fixed time when this happens; an error code shows up when the light goes red.

I had not noted down the error code and could not provide it to the Coldflow guys. The technician, George, told me that refrigerant was leaking. They charged me a callout fee of $290 (plus a petrol surcharge of $4.92 - thanks Donald Trump for that surcharge).

I also asked George to fix the filter on my ceiling which is used by the aircon system. He pointed out that it had been wrongly installed; it needed to be clipped to wood boards on either side and Singh’s had not bothered to do so. Instead, they had screwed the cover to the ceiling on one side. George advised me that redoing the whole thing would be a time-consuming and expensive business.

After the two mechanics had gone, I received a note from Coldflow outlining the issue that needed to be fixed. A date of March 26 was set for the refrigerant to be loaded.

Once again, the technicians showed up promptly and set to work. They were at my house for about 3-1/2 hours. They also did a patch-up job with the air filter, clipping it to the inside of the cavity created to house it.

They asked me to send them the error code whenever it next shows up and said they would attend to it at that time.

I was lucky to pick Coldflow out of the list of companies offering heating and cooling services. They are efficient, quick to react and highly professional.

Purchased 3 systems from Coldflow but they didn’t connect up and didn’t tell us. When we called they refused to come out and said goods were faulty. 5 minute fix by supplier. Don’t choose this company Coldflow as they are dodgy as.

Excellent service by a great team! We installed our Fujitsu Ducted Refrigerated System just in time for the hot summer, and the installers were amazing to deal with. Prompt service, punctual and kind. Highly recommend Coldflow to anyone seeking a professional install and finish! Thanks again Team!!

Had my Breezair aircon serviced in Nov-25. Technician does a good job. Requests payment after finished. He does not have an EFTOS machine. Enters my Card details in his mobile phone which is easily hacked. Cold Flow then refuses to issue my Tax Invoice despite several calls and emails. I have no record of the work carried out. Cold Flow customer service has gotten worse since the last time. I'll never use Cold Flow again.

Called today to ask about installing two split systems. Bloke there didnt seem interested in getting the business. Just gave a random price without asking the size of the room, air con brand, any applicable rebates etc. When I told him he didnt seem keen, I'm not interested in booking him, he said 'ok buddy' ... [Content Removed] company I recon.

Provided one direction for the outside unit not to be visable from the only window on that side of the house and they placed it right next to it so it is. A condensate pipe was moved from the discreet corner placing to the middle of the wall and a hole put in my deck without any consultation. Took me about 2 hours to clean the mess they left after… Read more

including having to move furniture back on my own. Raised these issues directly with them after they sent me a text asking how installation went, and via the feedback form, zero response to either. Really regretting getting this done and would suggest people look at other providers

Showed up when they said they would, removed the old evaporative cooler and gas ducted heater . Installed the new reverse cycle system to brand new ducting, all in one day and took all the old systems away too. AND beat a local heating and cooling company by about 2500 dollars. Great company will use them again. ⭐️⭐️⭐️⭐️⭐️

A very efficient and straightforward installation. Easy to organise an installation appointment and kept informed of what was being done during the installation. Installers very courteous and respectful of entering our home.

Got a split heating cooling system very efficient and easy to use and lots of functionality. Very happy with it and would recommend

Arrived on time!!! Kept me informed at all times of progress

Jason first took my call/enquiry on a Friday. On Sunday I had a final quote and by Wednesday I had reverse cycle air-conditioning fully installed. The Coldflow team were professional, responsive, and represented excellent value for money.

We initially used Coldflow in 2008, and that was not a good experience. We bought the split units from them and they said they'd send someone before they started the job to look at our house. They didn't. When they turned up with the air conditioners to fit them they said the job was 'impossible' and 'couldn't be done'. After a week of messing… Read more

about, they found a contractor who said he could do it, but it would cost an additional $1,200. As my wife was pregnant and the weather was very hot, I had little choice but to agree. I then foolishly tried them again this week. First of all I got a message saying they'd be half an hour late for the meeting to look at the job and quote. Then they couldn't find the house (odd - myself and everyone else had no problem). They finally turned up forty minutes late only to tell me the installation was not possible (where have I heard that before?), this time because of the heritage overlay. I'd already had two quotes, one from my regular electrician, saying they could solve this problem by running the condensation tubes out to the back of the building. My guess is, if you want a bog standard installation, they might be ok. But anything even mildly challenging appears to go into the 'impossible' basket. Clearly they just don't have the talent to think outside the box and overcome a challenge.