Coles Home & Contents Insurance

we had a small damage to our car. I contacted your office next day & then contacted Steve Kennedy - Toukley. Even though it was over Christmas we had our car back mid January.

Have my home and content with coles. During last month deluge had tradie come and fix my roof and has damaged my car. What is interesting is they have hired a
Some trade company and are now asking me to chase individual.
Totally No accountability and when i call their call centre all they say is we deal with home insurance not car.
As a company they have lost my trust.
When i mention amboudsam i get told to do it , as of they dont care just no effort to resolve the issue.

I had to renew two of our policies with Coles the lady I spoke to Ashnee was wonderful. She was helpful in all ways she was very clear with what she said. I hope that they recommend her as if all of the employees were like her it would be great
thank you Ashnee I really appreciate your help
Regina Harcourt and Gino Ienna

Have been waiting for over a month. Lots of phone calls and get no reasonable answer. Total lack of respect when communicating and dismissive.
They wanted me to give them autority to settle the claim without any scope of work.
When i asked for itemised prices and scope of work I was told it is their private business.
Policy is cheap and so is the service received.
I am moving away from this company as I no longer trust them.
Ask to speak to supervisor and was denied.
The rude man talked and talked over me and finally hang up on me.
Thank god for the ombudsman.

not very flexible & ignore customer wishes seeing i am a severely disabled pensioner. absolutely no good will at all and so every time i make a payment i am penalized by bank for being late

I have never ever dealt with a worst insurance company. Pathetic excuse of a company. My claim has been on going since early November. Useless.. save your self the money and hassle and DO NOT GO WITH COLES INSURANCE

Pricing is good. Did not understand the call taker. Been with Coles for 3 years. Asked the call taker to repeat his questions . At the end he did changes without me accepting them when he sent me my end result of my policy

I am incredibly sad I left NRMA insurance and joined this lot as they had a special deal on the Fiffy Plus Club. Well they take your money and wriggle out of paying you when you put in a claim. My AC stopped working when there was a power surge on 31 December 2019. I told them I need it as I am a bad asthmatic. It is ducted-so it is in the roof cavity-so House and Contents should cover it! They said it is not covered as my policy is an event only policy-like fire or storm etc. Unbelievable!

Worst home insurance company to deal with, people at the call centre are rude and do not know what they are talking about, they were very quick in sending the assessor out but it took six months and a few phone calls for them to knock my claim back because they said that hail blocking the spouting up allowing water to come inside the house was due to lack of maintenance and not storm damage.
Next door got fixed straight away.
Go with another insurance company Not Coles

very competitive
easy to set up
easy to retrieve
been with for some years
easy to add optional features not taken up initially
as good as any other insurances as I was told by friends

Increased premiums for same cover in safer area. Promised no cancellation fees and then charged with no mention in refund calculation. Rudest and least helpful staff and just hung up on me after 15 minutes explanation on phone. DO NOT INSURE WITH THIS RIP OFF COMPANY.

Coles Insurance have just rejected my insurance on a new house in Albury with the statement that they aren’t taking any new business there as a Cyclone is about to hit. I have been a customer of theirs for years and hence it isn’t new business and secondly there isn’t a predicted Cyclone for this area, now or more than likely ever!

If you ever want an insurance company that takes your money and does everything to NOT assist with any claim this is the one for you, we have been waiting 6 weeks for small claim to be processed and Coles continually request information that can’t be supplied, extremely unprofessional and provide no assistance particularly for elderly people. Thank god for APIA

Been with Coles insurance for many years no issues until we went to make a claim. As soon as we called them we were warned that the claim will affect future renewals. When we said ok to proceed the next thing they say is the claim will be denied before they even listen to our complaints. These call centre people are trained to discourage claim and pull every trick in the book to reject the claim. I called again to a different person and the reason given Was completely different. It is very clear you can’t get money from these people. They are happy as Larry to gobble the premium but does not care about the customers even the slightest. Iam moving all my Insurances from Coles ASAP.