Reviewer Photos & Videos
Unwilling to help.
Coles online are unwilling to help or contact drivers or do anything for their customers. This was their chance to win our business back from Woolworths and they failed first time. This is the reason we left Coles in the first place.
- Verified customer
I’m missing my frozen & cold products . I live 30 mins away from nearest Coles so was really frustrated when I realised as I unpacked. I sent an email off which I still haven’t had a response for . 10 items were missing. I rang the store this morning & they said yes they were sitting in the freezer at Coles , they forgot to put in the trolley. As I live a fair way away it’s not convenient to drive back. The store had to get back to me about refund an hour later & was extremely rude as if it was my fault. They don’t refund they just put a credit on your next online order. I’m not keen to go another online order. Now I have no frozen food or milk ‘ cheese & a credit I probably won’t use after all this drama. I’m so frustrated at Coles .
Warning to Online Shoppers
Don't include meat if you're ordering a Coles delivery - they'll probably fob you off with the stuff nobody bought at the store with 1-2 days left on the use-by date. Really annoying how they do this with my 1kg mince, given that provides two separate meals that I'm then rushed to use in time.
Otherwise a good service. I do have to knock off this many stars however for their cheapskate meat selection practice. Stick a reduced label on that stuff for people to buy in store. Don't put it in online orders full price with barely enough time to use it and wonder why it's annoying people off.
Hit and miss (mainly miss)
I have used Coles online 6 times now: 4 for delivery, 1 click and collect in store and 1 click and collect locker (Shell service station). So I’ve given it a fair chance.
I would NOT recommend. Twice the system has crashed, delaying the ordering process. Once to the stage it would have been quicker to drive to the shops as the site was so slow. Another time the specials had not loaded and I got overcharged almost $30. To their credit once I complained they gave me a credit.
Also, WATCH OUT they send meat and veges close to their expiry. Once ...I got delivered a 2kg bag of potatoes on a Wednesday evening with a best before date of Friday (two days later). I love potatoes as much as the next guy...but that’s a whole lotta potato to consume in 48 hours! Once I selected the “no signature” option, as the only times available were while I was putting the kids to bed. Low and behold my doorbell rung at 9.15pm disturbing my baby’s sleep. Apparently “the machine” was broken so the groceries couldn’t be left without signature. To allow no signature meant I had to choose bags. ONE BAG ONLY CONTAINED ONE ITEM. ONE. Another bag just had two items. These are big bags. Lift your game Coles! Next stop Woolworths online.
Absolutely awful experience
Definitely not recommend from me at all. I won’t even start with the detrimental service. Including the advice from Customer service explaining that driver has the choice to deliver ( that’s fair enough) but they basically Rubish the reputation of delivery drivers by the way they pass on the info over the phone.
Do not do it to yourselves.Not sure if Woolworths is any better. Wish I checked reviews prior to contact Coles online.
Now what do I do for dinner and school lunches now I’ve missed an open store due to length of time38mins to get any close confirmation that I will not receive my shopping order.
Don’t turn up when they say, long good times to find out what’s going on
The Delivery system sends out a message to tell you it’s 15 minutes away, then when no one has turned up an hour and a half later, wait on hold 25 minutes to speak with someone who tells you that’s an automated thing and can often be wrong, here’s the real time: they’re coming in half an hour... if that’s how you want to spend your Monday nights, use coles online.
Coles online delvery guys need education and respect to customer.
Cole's online delivery guys need education and respect to customer.He left delivery unattended and without my signature.He talk very rude and unprofessional. Also late 1 hour.But his behaviour very very bad and rude.
Apparently Card Declined. Lies.
My Card "Declined" which there was ample amount of money in the bank.
They couldn't deliver and I had to cancel the whole order.
No help from this business.
Woolies will be my new shop.
Disgusting and Disgraceful.
Not Happy Jan
I placed an online order with Coles to be delivered today (Sat). They delivered my order with the exception of two loaves of bread that they charged me for. I rang them, spent nearly 25 mins in a queue waiting for my call to be answered. When I finally got to speak with someone I was offered a refund. Told the guy I didn't want a refund, I wanted the bread I had been charged for & paid to have delivered to be delivered. He put me on hold then informed me that my bread couldn't be delivered until at least Monday afternoon as all the delivery spo...ts were booked. This is absolutely outrageous. They are inconveniencing their customers because they stuff up. Shouldn't the business be going out of their way to fix their stuff up, even if it inconveniences their staff? I will never use their online service again! I didn't want to leave them any stars but the system wouldn't let me.
No substitute supplied
Order 1kg of butter tick okay to substitute option as i need the 1kg of butter they supply 500gm of butter on delivery saying that is all they have. Call to complain they advise they are sending out the missing 500gm of butter next day. Next day get an email saying they can’t supply the butter as no substitute is available ... complete bull dust gawler store is a massive coles and it is incredibly unlikely that the store has ZERO butter available. This is the absolute last time I use coles ... unreliable company with no integrity who continually stuff up online orders !
First time user of the online service , I decided to give it a try as I had misplaced my credit card , and left else where .
After placing original order , I didnt realize I had placed the order pick up at the "coles express" instead of the coles store which is located directly across the road .
Called the store, who informed I should go online to modify order which I did . The online service confirmed the changes , which I took a screen shot of .
To my suprise this morning there online service , still had the original order , called " cus...tomer service who said it was too bad , i had obviously n done something incorrectly, even though I had clicked the original order ,walked through all the steps of the online service, and taken s screen shot as proof ...I was informed I was still in the wrong..withiut a care in the world My 3 kids now have to starve and wait until 3.30 this afternoon to pick up from the coles wxpress
Terrible experience. Despite trying a few times now and leaving feedback (with Coles directly), it’s not getting better
So we use WW Click and Collect Service and thought we’d give it a try with Coles too (despite minimum order requiring to be nearly twice as much).
I tried half a dozen time (inc with delivery) and the experience has systematically been bad. Either the Items are of poor quality or missing or the replacement chosen is totally inadequate.
The online experience is average compared to WW (don’t track your purchase in store so limited recommendations on what to purchase unless you use online constantly, can’t leave comments on items, can’t pay wit...h gift cards, couldn’t select BYO bags until only recently (and had to pay for bags), some items are not available online despite being advertised in store, etc). Then when your order is ready, you supposedly are able to notify the store you are on your way only to find out it doesn’t work and that you have to queue and wait at least 10-15 min for them to get your order at the other end of the store. When you have a young child, it’s particularly unacceptable. Last time, my order was also one hour late. That meant I had to cancel my plans to take our child to the zoo when I had specially taken time off to spend the day together (and had ordered my groceries online to pack a picnic) - when I left the feedback, I didn’t even get an apology. It’s like they totally ignored it.
Tried twice but...
First time they called me to cancel my order because their driver said they cant find a spot to park due to construction site around my home. I understand that the customer service tried his best to arrange an other option for me but failed to do to. So my 1st order has been cancelled. After i moved i tried to order again thinking there will not be any issue again. However i contacted the online shopping team asking whether i can also enjoy their 1st time purchase benefit (free shipping or 10aud discount on self collection). And the answer was no even i told them my order was cancelled due to their problem...really disappointed about this inflexible customer service..
So upset im shattered
I put my order in. For del at 2 to 4 today added to it but did the delivery statt . Been shopping colesonline gor 12 months it didnt turn up. I rang they said i didnt redo the delivery, i did. Even got a notice yest about a no pruduct . Now i have to wait till 4 pm tom for delivery. Its my 60th birthday, no one ever visits but i did invite ppl for a day time celebration. I am diabled i can hardly walk so after i put the party food away at 4 il b needing bed. Ive told ppl my ph will b off im so depressed and not to come over
Shame on you coles....
Leaves Much to Be Desired..
Okay, over-all rating I see is 2.5 stars. If I had never shopped at Coles and saw that rating, I wouldn't even bother opening this site to read anything; I would simply resolve to shop elsewhere. This is what I suggest you all do. For a major supermarket, they rate poorly on several levels. Their options are limited, for one. They tend to be more expensive than Woolworth. Their quality is inconsistent and the shoppers who choose the online customers' items could well be a team of monkeys. Frequently, a customer is either given the wrong ...item or the replacements are completely wrong and out of range as to what the customer might expect. Additionally, they quite frequently provide you with produce that is going off. The other complaint is that they are now upping prices of items before the following price-change day, Wednesday. When you write in a complaint they don't want to fix, they simply don't reply at all. Seriously, this 'super' chain is a super disappointment and is rapidly going south. Go for Woolies, Aldis, Harris Farm, anywhere, but Coles. They are over-rated and under-qualified as a so-called popular supermarket. I think a whole star is yet giving too much credibility.
Rely on weekly home delivery
Came on here to see reviews on product replacement. I decided that complaining about a yoghurt substitute was petty. I love the convenience of online ordering. I have no problems with the site, no problems with timely deliveries and no problem with customer service when needed. Bravo to Coles Labrador.
- ‹ Prev
- Next ›
Questions & Answers
Why have Coles created a new system rule that stops you from ordering bakery items if the delivery time is in the morning? I've been ordering weekly groceries for 2 years and never had this issue before last week and again this week. The message i get is that "this item isn't available for delivery as it's an unattended item" (or something close to that). But it doesn't matter whether you select signed for or unattended, you get the same message either way. Speaking to an online staff member, I was told if you want bakery or alcohol items, you have to order in the afternoon, "after 2pm".
This makes no sense. I can order meat and dairy in the morning but not bakery (or alcohol) items - why? I need the bread in the morning, not the afternoon.
I would like to know why Coles in Mount Gambier does not have Zoosh dressings any more on their shelves ? A great dressing and I miss it
what issues regarding compliance that are immediately escalated to line manager
great service staff great , but the products coles sell are second grade, potato brown inside , apples rotton inside , bag of oranges i purchased on12 .9.19 one black in side the others that old dry no juice , some tast off ,, no stock on shelf , thursday friday eg: milk, have to get rain checks all the time , i am sick of returning , second or forth grade , products ,it takes my time and money to return these products that are not fit for sale , this is not good enough , coles spend heaps on advertising , but should supply quality products , and i am not the only one that feels this way, as customers talk about it , we will approch aldi and put a case to them to open a outlett in tumut , coles just not good enough , its not the manager or staff ,they are so good, as we are in the country we get the rubbish ,,,,,,,,,john,,,,,,,,
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.