Not worth itColes Online
Placed an order. Chose a delivery time. Order was delivered. No trouble so far.
Now they made a substitution - 2x 24 pack of solo @$18each for 2x 10pack of solo @$16.50each. Substitutions are fine but half as much for more money?!?
Ok so I email customer service. They say go to any store and return the product for a refund. I go to a store and they say you have to request the refund online (why didn’t they say this in the first email?) Call Coles online and they ask to talk to the staff. The staff aren’t knowledgeable and I get passed onto an
What Service?Coles Online
Placed an online order with Coles November 22nd 2023 for delivery November 23rd between 2:00pm and 6:00pm. Morning of 23rd received text asking me to contact Coles. Seems van had broken down (that happens) and earliest re-delivery was next afternoon. I said I could arrange better and to cancel the order. Coles did that but took the funds anyway. I know Coles say it can takes 3-5 business days to process refund (but they can take your money immediately) so I left it and rang Coles on the 6th business day. Turns out I wasn't going to get a refund... Read more because they didn't know they owed me one. I said to the person on the phone that Coles on Product Review rated 1.9 stars out of 5 and, in terms of reviews, 76% were negative. I expected a "sorry" or "we should do better" but the reply was 'Where on the list was Woolies'. Coles offered me a $20.00 credit but what's that worth when you don't want to deal with them. Finally got a text saying my refund would be processed and I should get the funds in (You guessed it) in a couple of business days. What hope do you hold when they are more concerned with where they are in relation to their competitors I wish there was someone other than these so called Big Two.
Wrong Order DeliveredColes Online
I bought a brand new mobile phone that was on special and paid for it to be delivered the next day before lunch time and when I got home for lunch a driver came at the same time and that was great until he gave me 5 bags of groceries from a different customer that was sent to my home address by mistake but the driver couldn't speak English and kept showing his mobile phone with my address on it but the customers name on the 5 bags wasn't mine so I told him to go back to Coles and bring me back my mobile phone that I was waiting for. I was very... Read moreupset and then very angry when I called Coles customer service on the phone only to spend more than 30 minutes talking to a lady who couldn't even speak English and refused to let me speak to anyone else who could speak English not even her manager or supervisor but I managed to find out which Coles Supermarket had my mobile phone with my name on it that I already paid for but I was sent to a different Coles Supermarket in the same suburb and by this time I was absolutely furious and then off I went to the other Coles Supermarket that did have the mobile phone with my name on it that I paid for but by then I had lost the entire afternoon off work and I had to chase up my own delivery which Coles Supermarkets refused to compensate me for my time and inconvenience this has cost me and Coles Supermarkets response was sorry about that here's a $10 online credit voucher that I didn't even get on my online account. This was my first time shopping at Coles Supermarkets online and it is definitely going to be my last
Appalling service for an elderly personColes Online
My mother is 90 and her delivery instructions ask for the person delivering to wait for her to reach the front door and take the bags to the kitchen. Two deliveries ago the food was left on the doorstep. Last week I made sure the delivery instructions were clear. Again the food was left with the doorbell being rung once. The crows had a field day and took off with the ham. The butter melted and the fruit and vegetables wilted. The food was only brought in when the carer arrived.
I have tried ringing Coles in Peregian Springs but they don’t answer. We will try IGA instead.
Terrible service. First and last time. Never again!Coles Online
I ordered delivery time from 9am-4pm. Received an email saying my order would arrived from 10:55am-11:55am. I cancelled all the plan and stayed at home to wait until 7pm. No one called, no sms, email or any update. The tracking still said my order was on the way. I called customer service, they said the van broke down earlier and promised my order would come within the same day… I was waiting until MIDNIGHT. No one came, no update or explanation???
The day after, I contacted via Live chat. They said I need to called Customer service to follow... Read moreup(?!). I called CS and rebooked the service for today. Now I've just received a delivery with 50% items missing without notice in advance. I had to contact CS again for refund. Sorry, no more excuse. This is the worst service I've ever had. Woolies is much better with live update and automatic refund on the system. I wanted to give Coles a try but too terrible. Don't waste your time and money for them!!
Do not recommendColes Online
I placed an order for immmediate delivery, paid the $15. Got an email confirming my order.
When it arrived was missing the two items I placed the order for. When I contacted online they said they were out of stock and that I should have been contacted but was not. I would have substituted for something else. I contacted the store and was told that I had to go through coles online and that there was nothing they could do. Please don't promise things that can't deliver wait for the customer to ring up and complain.
This was my first time using the service and am VERY unlikely to use it again.
Don’t expect help with carrying anything!Coles Online
The delivery guy wouldn’t help carry the groceries up the stairs (in a unit block) which was the reason I ordered online PLUS customer service were dismissive
If you are elderly or infirm don’t order online ! Zero helpful care with carrying anything
Don’t use Online for ColesColes Online
Made my first online order so as to get a discount for an online only product, however, 1) had to then order other goods due to Coles $50 minimum 2) when they deducted the money from credit card, they deducted the full amount and not the discounted price. Rang customer care but the girl couldn’t help me and said to call back during business hours. She did say, that the discount will be credited to my online account which I do not intend to use again. Just a way of getting more money from the consumer. Come on Coles, don’t you think you have enough profit that you do not have to rob your customers.... Read more
Coles has done it again not happyColes Online
This has happened 3 times now stuff missing or a whole bag missing its getting out of hand ,what is coles doing,I'm.only giving them 1 star,why can't they deliver what we order... Read more
Multiple upon multiple issues.Coles Online
Signed up for a month of Coles Plus Delivery and it was quite plainly a month of disappointment. Parts of orders missing, damaged items, overcharging, tech malfunctions. The worst in particular was an order failing to come at all. When I phoned to enquire being many hours late, the customer service was dismissive and blunt ‘no’s’ when I asked to speak to management. Despite the online portal demonstrating my order was not yet packed, I was told some fabel that it was delivered to another house, (unable inform me the house number, only that ther... Read moree was a bin out the front in the photo, what a charade) whereupon we wasted time doorknocking trying to look for the groceries. Regardless the produce would have been spoiled for having not been refrigerated. Redelivery was late the following day. Having just had a baby and surgery this was incredibly disruptive to my young family - we didn’t have food or milk, needed to cancel all plans to await both deliveries. Not to mention the effort chasing this up. I called three times regarding this to follow up. Each time I was told I would be put on a call back list. It’s been a month and no call. Some delivery drivers were friendly and helpful, others were not so. Honesfly don’t waste your precious time, effort or money on this poor excuse of a service.
The delivery personColes Online
I put in the drivers comments calling me when arriving my home but it doesn’t call me and lives my Items on the floor and it is Ice Cream,ice cream was dissolve... Read more
7 days for a refundColes Online
Tried to place a click & collect order.
Money taken from my account but order did not finalize. Online order not completed.
So I have over $200 taken from my account and no order to pick up.
Told it will take 7 days for refund
Too stickyColes Online
Went to place the chicken puff pastry parcels on a tray as they were clearly stuck together in original tray. Well very unsuccessful, couldn't even use one of them due to it falling apart from being stuck to the packaging and the other square parcel. The second one is some what saved but has heaps of holes.
Ordered three times & Coles have managed to deliver once. No communication at all left to customer to chase for answers. Never again.... Read more
Cancelled orderColes Online
On Wednesday I ordered 48 items $211 for delivery on Friday 7 pm. At 12.15 pm I received a text saying order cancelled. I immediately contacted them to see why. Was told I have to submit order again for delivery Saturday or Sunday. I asked why it was cancelled nobody could help me. As this order was for an early morning Saturday function. That was not acceptable. I pleaded with them for delivery as the order would have been picked but told your card is at fault. I then contacted coles credit card to be told Nothing Wrong with my card it was the... Read morere merchant system failure and if they had tried to manually tap in the numbers it would have worked I rang back but customer service refused to deliver Friday or even contact Vermont south coles. I rang them several times but nobody answered the phone So late I had to go out to purchase items definitely not at COLES. Disgusting service I had been a regular online delivery 2-3 times a month up until now. How can they just cancel and order and not check with the customer to find out why and give them a chance to sort it out without abruptly canceling order. No one cares in there customer service department. What's the point in ordering again as this could happen to anyone of us
Questions & Answers
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