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Coles Online

Coles Online

2.3 from 966 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
168
4 star
92
3 star
69
2 star
139
1 star
498

Mark

MarkHobart, TAS

  • 6 reviews

Delivery on time and friendly

published

Shopped with Coles online for first time and found the initial shop time consuming, however next time will be much easier as it saves item previously purchase in app. Delivery was free and on time. Only downsides are that Coles doe not do rainchecks on specials that are out of stock, these are just removed from the order and they do no accept egiftcard or voucher s. Debit/Credit card or PayPal only.

Value for Money
Product Quality

The reviewer stated that an incentive was offered for this review


Never again

published

Last few times items were missing that they'd charged us for. Then some items were damaged. This time, night before we're meant to receive our delivery, we receive an email saying order has been cancelled. So disappointed.

Value for Money
Product Quality
Return Claim MadeNo

SSb

SSbSydney, NSW

Terrible service

published
Return Claim MadeNo

Alan Jones

published

Hi Coles, Woolworths sends you a big thank you, I was just about to switch from them to you but after finding out about you removing your advertisements from Alan John's 2GB program it's back to Woolworths

Return Claim MadeNo

Don't make false promises.

published

Coles advertised that they would deliver to your door. They did but stopped. Said they don't drive on gravel roads. Said they would replace out of stock items with a substitute for the same price e.g. vinegar they didn't.
Because the road on our property is not on goggle maps they couldn't the property. Yet they had delivered here before. Online manager not truthful and tried to be deceiving while on the phone to me. Obviously didn't what the business.

Value for Money
Product Quality
Return Claim MadeNo

Remote customer

Remote customerTiwi Islands, NT

Please help me?

published

Lots of dropouts mean my shop takes me too long. Finally done a massive screw up with addresses for remote delivery. Phonex3 with longest waits. Still a mess , not fixed.

Shipping
Return Claim MadeNo

ina

inaSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Terribly disappointed

published

I ordered 7 of a particularly heavy product to be home delivered. 2 hours before the delivery I got an email saying they were going to substitute my order... But wait! I don't want something else... or I would have ordered it... I rang and cancelled the order and the young guy on the phone was very sympathetic. Blow me down, 2 hours later the delivery guy turns up at my door. Bad for him, no good for me. I'm off to Woolies.

Value for Money
Product Quality
Return Claim MadeNo

Reema C.

Reema C.Greater Melbourne (Metropolitan), VIC

Appalling

published

Coles stuffed up my order and still took money out. Left an I’ll single mother with 3 boys and no food!!! Called them only to get treated like a nothing!!! They wanted yo resend my order at higher price plus wanted to re charge me even though they have my money!!! Thieves and disgusting service!!!
I used to shop always weekly over 300 a week. Coles do not care for their customers!!! Go woolworths they respect you way more and deliver same day!!! I will never use coles again and do not recommend them they are unfair

Return Claim MadeNo

John D.

John D.North-West & West coast, TAS

  • 6 reviews
  • 3 likes

My preferred online grocery shop.

published

I have been shopping online with Coles for 5 years and never once have I had a problem. Deliveries were on time, a bit early or just a matter of minutes late but I was notified of that. The delivery people are friendly, polite, personable and professional.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
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Pamela

Pamela

  • 2 reviews

Close to perfect

published

I have been using Coles Online for about 4 years now and have found the standard of service consistently high, the deliveries on time, the drivers courteous and any problems solved promptly. I would highly recommend.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
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Sandy

SandySydney, NSW

  • 2 reviews
  • 4 likes

Delivered my groceries to the wrong address

published

My groceries did not arrive but was shown as delivered on the tracking status. Called customer service & the driver insisted he delivered. After 30 mins on the phone with customer service & the driver, it was discovered that the groceries were delivered to the wrong house. I was promised that someone from coles will call me the next day to sort out my delivery but no one called.
Spent another 15 mins on the phone the next day to no avail. Eventually cancelled my order. What an absolute waste of precious time!

Value for Money
Product Quality
Return Claim MadeNo

Olga K.

Olga K.Metropolitan Adelaide, SA

  • Verified customer

Wrong product

published

Second time and same problem...why would you sell to me something I didn't order?? If you can't give me what I am ordering then don't give a substitute item!!! I ordered Australian Feta Cheese and twice you have given me Danish Feta Cheese??? If you don't have what I ordered then don't give me a substitute???

Value for Money
Product Quality
Return Claim MadeNo

Taleah

TaleahGreater Melbourne (Outer), VIC

  • 5 reviews

Great buys

published

Great value online just as if you walked into a store. Always has the quantities I need and never fails me. Great option of having taste.com.au to help me with the ingredients and love that it extends into the coles online website to purchase right away.

Value for Money
Product Quality
Return Claim MadeNo

Susy

SusyMelbourne

  • 7 reviews
  • 6 likes

Is someone from Coles actually reading these reviews!!!!

published

Items missing which I desperately needed. I rang as soon as I unpacked the goods. Was told, sorry there’s nothing we can do except refund your money and that will take 5 working days. Of course you’ll refund my money because I didn’t get the items! Always unavailable products, always something wrong with the order. This is the last time I’ll useColes on line. Nothing convenient about it at all!

Value for Money
Product Quality
Return Claim MadeNo

Didn't deliver - literally

published

I ordered and the driver cancelled because he could not park. I had to reorder and they are holding onto my payment for 5 days so I will need to check they refund. I have spent so much time going to a store would have been daster.

Shipping
Return Claim MadeNo
Ram G.

Ram G.Sydney, NSW

Shame on you coles

published

I have ordered my food on Friday to deliver on Saturday. I got my order missing 4 items and straight away I ring and mentioned. Coles organise to deliver missing items on Monday because there is no delivery left on Sunday. Monday coles called me and said that the van is broken so they can not deliver the items and said they will deliver on Tuesday. When they came again they missed the 1 item. They said that they will deliver on Wednesday but I am so ticked off that when they deliver 1 packet 500 gm chicken mince instead of 4. I have no words to say and stay quite.
Shame on you coles. I don't know how many days still they need to complete my order.

Value for Money
Product Quality
Return Claim MadeNo

Campo

CampoHunter Region, NSW

  • 5 reviews
  • 7 likes
  • Verified customer

Poor choice of products, no communication between ops and delivery teams

published

Far from impressed with the items being delivered. More recently had cheese that was mouldy and just about out of date, in the past had old fruit and veg that had to be returned plus damaged products like washing powder, mayonnaise and jams.

Had to re-book deliveries on some occasions and had the booking accepted and confirmed but the drivers aren't told so we go without the goods.

They're offering services but can't provide the goods. This last time was the last straw. Not doing it again.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
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Sara

SaraCanberra

  • 7 reviews
  • 4 likes

Every time massive issues

published

I have used Coles many times.
Usually the meat due date is within a day or two. Eggs are broken... ice cream melted.
The fresh produce at times has been so bad I can’t explain it. See photos.... we have had many items this
Mouldy but it’s convenient... right?

Once I got an entirely wrong order and Coles returned to pick up all the items.

My last order was for my son’s birthday party. It was really late. All the cupcakes were melted and crushed and the delivery driver was like ‘she will be right’ and I was saying to him ‘you can’t be serious’. Then when I went to do party bags the kinder surprises were crushed. Finally decided after having to race out to replace half the order that I won’t use them again...

Value for Money
Product Quality
Shipping
Return Claim MadeNo
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Online reviews

Online reviews

  • 2 reviews
  • 3 likes

No rainchecks for special out of stock items

published

Disappointing as a first time customer for coles online. Half the items I ordered were out of stock! Rang up to see if can receive a raincheck for sale items ordered. Apparently, coles online does things differently than in-store and cannot offer rain checks. Abysmal!

Value for Money
Product Quality
Return Claim MadeNo

Meat and bread almost expired. Rest as expected.

published

Got everything I ordered. Meat and bread expires in 2 days. Probably wont use service again. Safer to buy yourself and choose fresh items. Feel Coles uses this as an opportunity to unload stock before they need to ditch it. Non-perishables are safe though.

Value for Money
Product Quality
Return Claim MadeNo

Page 1 of 49

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Questions & Answers

neha d.

neha d.asked

what issues regarding compliance that are immediately escalated to line manager

2 answers
jo har
jo har

great service staff great , but the products coles sell are second grade, potato brown inside , apples rotton inside , bag of oranges i purchased on12 .9.19 one black in side the others that old dry no juice , some tast off ,, no stock on shelf , thursday friday eg: milk, have to get rain checks all the time , i am sick of returning , second or forth grade , products ,it takes my time and money to return these products that are not fit for sale , this is not good enough , coles spend heaps on advertising , but should supply quality products , and i am not the only one that feels this way, as customers talk about it , we will approch aldi and put a case to them to open a outlett in tumut , coles just not good enough , its not the manager or staff ,they are so good, as we are in the country we get the rubbish ,,,,,,,,,john,,,,,,,,

george
george

none


Claire C.

Claire C.asked

What issues regarding compliance are immediately escalated to the line manager

2 answers
ajrnsw87
ajrnsw87

i asked at the checkout to see the manger thats in charge but saying im sorry for the lady that was rude

tony
tony

none


Ibelong

Ibelongasked

why dont coles deliver tabacoo like Vic/NSW in SA?.....are we that backwards!

3 answers
Ibelong
Ibelong

Yes i did but i thought i may get it here quicker !

george murray
george murray

They are stopping it everywhere from next month

Ibelong
Ibelong

Ok thanks.


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Details

CategoryOnline Shops and Supermarkets
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