Coles xmas fruit mince pies...a fail.
For the past few years, I've always bought Coles own brand fruit mince pies at Christmas.
Around two bucks got me a six pack of yummy fruit mince pies....
until now, chrissy 2019.
The packaging now touts, "new recipe".
Yep...they've fixed somthing that wasn't broke !
The filling is still OK but the pastry ?
Hard as a rock !
Thank you Mr Coles, for turning a winner into a flop.
Done and dusted
Gave way too many chances to Coles. Such a waste of my money. I have been given bananas still defrosting and by the next day they had mould and fruit flies. Countless items missing. Substitutes don't even come close to original purchased item. Yesterday's purchase was the final straw when there was floor cleaner through almost every bag ($250 worth of groceries) , a loaf of bread that had been squished into flat bread and blackberries also squished with all the juices running through things. How all of that was managed I am clueless!
1 from 3. 1st order was OK. 2nd order they sent inferior substituted items and out of date chicken. 3rd order the delivery options were 2 days away and then never arrived because their website is a joke. Don't waste your time.
Sick of getting old food expiring same day (even rotten fruit turns up) and crappy substitutes
Never once has my order been completely fulfilled. They send really crappy substitutes as well. Last few orders my fruit have turned up moldy and there's always something missing. Last order I ordered steak, my delivery arrived at 9:40pm and the steak had an expiry day of same day. I was forced to cook the steak at 10 at night so as not to go to waste.... They get one bonus start because the delivery people are always really lovely. Never had an issue with them. Going to try woolooworths now and see if they are any better.
Sunnybank Hills - don't go
Long waiting time. Disconnected phone. Wrong order. Rotten fruit and vegetables. Rude delivery boys. Rude customer service. Difficult parking location. 30 minute waiting time in the sun. Essential items not provided. Hopeless.
Food has only short shelf life. Food Is packed as if by a monkey.
Things like salad only have 2 days left on them. I mean who does a shop every 2 days? And the use by date dont even matter with there packers that do things like put bags of potatoes on top of lettuce, how stupid do you have to be to not to know 4kg of potatoes should not go on top of lettuce.Stay away bad produce and bad service. Oh and I'm a qualified chef so know my food quality.
I've been using Coles Online for a couple of years but the service has seriously gone downhill. The website won't allow you to order certain items, items are delivered that weren't ordered or items damaged during delivery. Delivery is usually late by on hour or so and some of the drivers can't even figure out how to enter a building without making multiple phone calls asking where the front door or elevator is.
Be very weary using coles online
I got my first pick and collect order and l had to get a refund for items they didn't have which is okay so they sent me an email saying my refund is processed and will take 3 to 5 days so after 5 days l phoned coles to inquire why my refund has not come through and they told me that someone has not processed the refund and that they would do itnow but it will now take another 3 to 5 days to come through so if l didn't call coles my refund would still be in limbo so coles this isn't good enough and it will be my first and last time using coles online from now on l will take my business elsewhere as there are many supermarket retailers online
Online delivery service
I order my grocery online. They send me some different products and the vegetables were not fresh enough. After complaining to them they didn't answer anything and just right apologise me through the email . I hate this kind of service.
I have not been shopping at Coles for some time and decided to try their Click n Collect to save time.
Went to Coles Southern River to pick up my order today.
It took very long for a team member to bring my trolley out from their storage.
It probably would just take half of the time if I grab a trolley and shop in store myself. I was thinking what is the point of click n collect if it takes twice as long as my shopping time?
I asked the girl who brought the trolley out if it is always this long for click n collect, she said: Yes, why??
I told ...
Food almost off - coles Caringbah delivery
We have been using coles online for a while now and keep persisting with it hoping it would get better however it hasnt improved so posting this.
Every delivery the meat has only 1-2 days left, bread is almost stale and fruit is almost rotten.. avocados brown inside and not eatable.
We really want to persist with online supermarket shopping but now can we when we result in throwing out most of our whats meant to be fresh food and having to shop somewhere else.
Will this ever improve?
Hopefully feedback is taken on board.
Worst customer service, worst system, worst attitude and just treat customer as nothing.
I will give no star if there is a option to. I ordered some blackmore fish oil online to my parents yesterday. The ordered shows successful and confirmed i need go to pick it up at lane Cove coles at today. I received a message this afternoon to confirm again and ask me to go to lane Cove coles to pick the item between 2pm-8pm. I went to lane Cove cole at 7pm, the staff is not helpful and very rude, they told me they can't find the ordered from theirs paper work and i have to call coles online by myself. I called coles online, the staff told m...e they can't do anything about it but cancel my ordered, and the staff just cut my call off when i was talking and enquire about other option coles can provide to me (eg. Pick up from another store), they just say no, can't do anything. Me and my family are coles customer for many many years, people told me woolworth is much much better, i don't get it before. Now, I do. No more coles, Aussie should follow woolis.
Worst experience in online ordering
If I could give 0 stars I would. Driver never rang buzzer. Order was canceled. I was charged $30 for cancellation fee. Never received confirmation email that my order $ was being refunded. Told I was a liar and was not home. Really bad customer service. Dont do Coles online. Woolies is a much safer bet.
Delivery fees change all the time
I order online every week and delivery fees change all the time, which is annoying. I am charged 14 dollars for a delivery over 150 AUD of shopping. It is far too expensive and it should be all the time the same fees !! They make commercial campaigns with their free deliveries, and when you order you have to pay. They are not honest with their customers
I got home delivery last wed. The driver sexually harrassed me after finding out I was recently raped. I contacted coles and have not recieved any confirmed action or at the very least a refund. He did this while my Autistic daughter was in the house. Poor form coles. I wishh I could say it was the first time. Very unproffessional. Following me into my kitched telling me what I needed......
The first time when I ordered from coles was very impressive. It was on time and delivered to my room. But on the second time of ordering from coles it was very awful. The delivery time was too late and the customer service staff was talking to one way not listening what am saying to her. I was not at home, my wife and baby was at home waiting for it. The deliverer could not find the parking, he did not take the items to the room. My wife and child had to go down to the truck and get the delivery, not happy simply woeful service
First and last time
Knowing I was going away for the weekend and wouldnt have time to do shopping for my kids staying at home. I thought let me try Coles online never tried before. My teenagers would be there to receive the goods on the Saturday morning.
I was given the timeframe from 9- 12. They didnt
Arrive until 1.30 rang the door bell once ( which is broken) didnt bother to knock and left.
My daughter kept messaging me to say she has been waiting and nothing has arrived. I called customer care and they said he was there rang the door bell and left.
Honestly common sense - wouldnt you try knock ?????
I reached the driver and asked him so nicely to please go back and drop the items as I was away.... no help and just a NO! ...I called customer care and they said the best they can do is deliver Monday !!!! Are you serious !!!! That doesnt help. No one going the extra mile here .... utter useless bunch. Shocking performance Coles online. I will NEVER shop at Coles again. Worst customer service ever !!!!
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Questions & Answers
I would like to know why Coles in Mount Gambier does not have Zoosh dressings any more on their shelves ? A great dressing and I miss it
what issues regarding compliance that are immediately escalated to line manager
great service staff great , but the products coles sell are second grade, potato brown inside , apples rotton inside , bag of oranges i purchased on12 .9.19 one black in side the others that old dry no juice , some tast off ,, no stock on shelf , thursday friday eg: milk, have to get rain checks all the time , i am sick of returning , second or forth grade , products ,it takes my time and money to return these products that are not fit for sale , this is not good enough , coles spend heaps on advertising , but should supply quality products , and i am not the only one that feels this way, as customers talk about it , we will approch aldi and put a case to them to open a outlett in tumut , coles just not good enough , its not the manager or staff ,they are so good, as we are in the country we get the rubbish ,,,,,,,,,john,,,,,,,,
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