Delivery on time and friendly
Shopped with Coles online for first time and found the initial shop time consuming, however next time will be much easier as it saves item previously purchase in app. Delivery was free and on time. Only downsides are that Coles doe not do rainchecks on specials that are out of stock, these are just removed from the order and they do no accept egiftcard or voucher s. Debit/Credit card or PayPal only.
The reviewer stated that an incentive was offered for this review
I orderd online, realised i made a mistake with it,so i tried to call and have it fixed up, but spent such a long time waiting for service and when i did get through they put me back on hold , eventually i spoke to staff member, she sorted the order out and i was charged again, and was also charged more because the price of some items changed from the day before..specials, i raised that up with them ,saying to them that i didnt think that was fare ,that when i put in the order ,thats what i paid for ,why should i pay more now just because im ...changing deilvary...anyway ,on day of delivary its didnt arrive,so i contacted help line,they said my order wasnt complete and not paid for ,going back and forth with them and i still never got my goods or any real help,was on the help line for 40 mins, and also left number for them to call back, i paid for the order twice and still no goods and no one has got back to me to sort all this out....even when i mentioned that i wont be using this service anymore they didnt care...WOW DISAPPOINTING. .
Don't make false promises.
Coles advertised that they would deliver to your door. They did but stopped. Said they don't drive on gravel roads. Said they would replace out of stock items with a substitute for the same price e.g. vinegar they didn't.
Because the road on our property is not on goggle maps they couldn't the property. Yet they had delivered here before. Online manager not truthful and tried to be deceiving while on the phone to me. Obviously didn't what the business.
I ordered 7 of a particularly heavy product to be home delivered. 2 hours before the delivery I got an email saying they were going to substitute my order... But wait! I don't want something else... or I would have ordered it... I rang and cancelled the order and the young guy on the phone was very sympathetic. Blow me down, 2 hours later the delivery guy turns up at my door. Bad for him, no good for me. I'm off to Woolies.
Coles stuffed up my order and still took money out. Left an I’ll single mother with 3 boys and no food!!! Called them only to get treated like a nothing!!! They wanted yo resend my order at higher price plus wanted to re charge me even though they have my money!!! Thieves and disgusting service!!!
I used to shop always weekly over 300 a week. Coles do not care for their customers!!! Go woolworths they respect you way more and deliver same day!!! I will never use coles again and do not recommend them they are unfair
My preferred online grocery shop.
I have been shopping online with Coles for 5 years and never once have I had a problem. Deliveries were on time, a bit early or just a matter of minutes late but I was notified of that. The delivery people are friendly, polite, personable and professional.
Delivered my groceries to the wrong address
My groceries did not arrive but was shown as delivered on the tracking status. Called customer service & the driver insisted he delivered. After 30 mins on the phone with customer service & the driver, it was discovered that the groceries were delivered to the wrong house. I was promised that someone from coles will call me the next day to sort out my delivery but no one called.
Spent another 15 mins on the phone the next day to no avail. Eventually cancelled my order. What an absolute waste of precious time!
- Verified customer
Second time and same problem...why would you sell to me something I didn't order?? If you can't give me what I am ordering then don't give a substitute item!!! I ordered Australian Feta Cheese and twice you have given me Danish Feta Cheese??? If you don't have what I ordered then don't give me a substitute???
Great value online just as if you walked into a store. Always has the quantities I need and never fails me. Great option of having taste.com.au to help me with the ingredients and love that it extends into the coles online website to purchase right away.
Is someone from Coles actually reading these reviews!!!!
Items missing which I desperately needed. I rang as soon as I unpacked the goods. Was told, sorry there’s nothing we can do except refund your money and that will take 5 working days. Of course you’ll refund my money because I didn’t get the items! Always unavailable products, always something wrong with the order. This is the last time I’ll useColes on line. Nothing convenient about it at all!
Shame on you coles
I have ordered my food on Friday to deliver on Saturday. I got my order missing 4 items and straight away I ring and mentioned. Coles organise to deliver missing items on Monday because there is no delivery left on Sunday. Monday coles called me and said that the van is broken so they can not deliver the items and said they will deliver on Tuesday. When they came again they missed the 1 item. They said that they will deliver on Wednesday but I am so ticked off that when they deliver 1 packet 500 gm chicken mince instead of 4. I have no words to say and stay quite.
Shame on you coles. I don't know how many days still they need to complete my order.
- Verified customer
Poor choice of products, no communication between ops and delivery teams
Far from impressed with the items being delivered. More recently had cheese that was mouldy and just about out of date, in the past had old fruit and veg that had to be returned plus damaged products like washing powder, mayonnaise and jams.
Had to re-book deliveries on some occasions and had the booking accepted and confirmed but the drivers aren't told so we go without the goods.
They're offering services but can't provide the goods. This last time was the last straw. Not doing it again.
Every time massive issues
I have used Coles many times.
Usually the meat due date is within a day or two. Eggs are broken... ice cream melted.
The fresh produce at times has been so bad I can’t explain it. See photos.... we have had many items this
Mouldy but it’s convenient... right?
Once I got an entirely wrong order and Coles returned to pick up all the items.
My last order was for my son’s birthday party. It was really late. All the cupcakes were melted and crushed and the delivery driver was like ‘she will be right’ and I was saying to him ‘you can’t be serious’. Then when I went to do party bags the kinder surprises were crushed. Finally decided after having to race out to replace half the order that I won’t use them again...
No rainchecks for special out of stock items
Disappointing as a first time customer for coles online. Half the items I ordered were out of stock! Rang up to see if can receive a raincheck for sale items ordered. Apparently, coles online does things differently than in-store and cannot offer rain checks. Abysmal!
Meat and bread almost expired. Rest as expected.
Got everything I ordered. Meat and bread expires in 2 days. Probably wont use service again. Safer to buy yourself and choose fresh items. Feel Coles uses this as an opportunity to unload stock before they need to ditch it. Non-perishables are safe though.
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Questions & Answers
what issues regarding compliance that are immediately escalated to line manager
great service staff great , but the products coles sell are second grade, potato brown inside , apples rotton inside , bag of oranges i purchased on12 .9.19 one black in side the others that old dry no juice , some tast off ,, no stock on shelf , thursday friday eg: milk, have to get rain checks all the time , i am sick of returning , second or forth grade , products ,it takes my time and money to return these products that are not fit for sale , this is not good enough , coles spend heaps on advertising , but should supply quality products , and i am not the only one that feels this way, as customers talk about it , we will approch aldi and put a case to them to open a outlett in tumut , coles just not good enough , its not the manager or staff ,they are so good, as we are in the country we get the rubbish ,,,,,,,,,john,,,,,,,,
What issues regarding compliance are immediately escalated to the line manager
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